Assistant Manager - SSC

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.

Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.

Dal-Tile is currently seeking an exceptional Assistant Manager to join our TEAM! The Assistant Manager SSC is a first-level manager responsible for training, leading, coaching, and guiding performance of associates to ensure the smooth operation of day-to-day activities. This role also develops and retains effective working relationships with customers and focuses on driving product sales.

Duties and Responsibilities of the Position:

• Identify training needs and provide coaching to employees in the areas of customer service, order management, purchasing, warehouse duties, office administration, truck management, and system processes.

• May perform a variety of customer service, warehouse, and office administration duties as necessary.

• Assist with developing business relationships with key customers within the store coverage area.

• Advise customers on product selection, pricing and sales volume and continues to build customer relations.

• Provide feedback to management regarding staff performance evaluations.

• Responsible for the overall operations with regards to freight, shrink, margins and overtime.

• Address and resolve operational issues, conflicts, and challenges that may arise within the team.

• Ensure associates follow standard safety procedures to comply with corporate safety program standards.

• May assume management responsibilities in the absence of the Manager.

• Perform other duties as needed.

Required Experience and Education:

Required Experience and Education: Describe the education, years of experience, and any certifications necessary to complete the duties and responsibilities of this position.

• Bachelor’s degree in a related field or equivalent education and/or experience.

• 6-8 years’ relevant experience or equivalent education and/or experience.

• 1-3 years of management experience.

Competencies:

• Requires specialized depth and/or breadth of expertise in own job discipline or field.

• Focused on and responsible for their team's productivity and collective impact.

• Excellent communication, problem solving, and organizational skills.

• Able to multitask, prioritize, delegate, and manage time effectively.

• High level of integrity and discretion in handling sensitive and confidential data.

• Proficient using Microsoft Office Suite products.

• Flexible attitude, adaptable to change, team player, and able to handle multiple projects at once.

• High degree of professionalism, judgment, maturity, and resourcefulness in the absence of formalized guidelines and procedures.

Other Pertinent Job Information:

• This role will be responsible for direct reports.

• The ability to lift 50 pounds regularly.

We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.

Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!

Active military, transitioning service members and veterans are strongly encouraged to apply.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.