Jobs in the United States

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Added 1 min ago
Senior Engineer - Enterprise AI Risk (Remote)
United Airlines
Chicago, IL
The Responsible AI Tech Senior Engineer’s primary responsibility is to implement the proper security infrastructure and technological integrations to enable the needs of both Cybersecurity…
Added 1 min ago
Application Operations Analyst
VIATEQ Corporation
Washington, DC
Support release and environment management activities for the client’s enterprise application portfolio under the direction of the Applications & Integration Lead and Senior Application…
Added 1 min ago
Zscaler Integration Engineer - Mid
VIATEQ Corporation
Washington, DC
The Zscaler Integration Engineer (Mid) will serve as a contributing technical engineer within the program's network security team, supporting the engineering, implementation,…
Added 2 mins ago
DevOps Cloud Engineer - EviCore - Remote
eviCore healthcare MSI, LLC
Remote, United States
As a Senior DevOps Engineer, you will interact with various functional groups such as Engineering, QA, Infrastructure, Security, Product Owners, Client Service, and Operations to ensure our…
Added 2 mins ago
Principal System/Network Services Engineer
Oracle
Broomfield, CO
…scalability, resiliency, and operational capabilities. Acts as a senior technical liaison, resolves complex systems and network issues, and implements disaster recovery solutions. Maintains…
Added 3 mins ago
Senior Systems Engineer - MANTA SEIT (Onsite)
RTX
United States
Join our MANTA SEIT Department as a Senior Systems Engineer, where you will play a critical role in supporting the development, integration, and validation of resilient navigation systems.…
Added 4 mins ago
Senior Mechanical Engineer (PE)
SST Direct
Boston, MA
Superior Skilled Trades is partnered with a company seeking an experienced Senior Mechanical Engineer (PE) to join its engineering team.
Added 4 mins ago
Senior Mechanical Engineer (PE)
SST Direct
Detroit, MI
Superior Skilled Trades is partnered with a company seeking an experienced Senior Mechanical Engineer (PE) to join its engineering team.
Added 4 mins ago
Senior Mechanical Engineer (PE)
SST Direct
Los Angeles, CA
Superior Skilled Trades is partnered with a company seeking an experienced Senior Mechanical Engineer (PE) to join its engineering team.
Added 4 mins ago
Senior IT Systems Engineer
10x Genomics
Pleasanton, CA
…innovation and productivity. We are looking for an exceptional Senior Systems Engineer with strong knowledge of Windows and virtualization platforms and extensive experience in building and…
Added 6 mins ago
Equipment Engineering Technician: Night Shift
Coherent Corp. US
Sherman, TX
Individual must be self-motivated and be able to organize and manage his/her daily work as directed by management, Equipment Engineer and or senior technicians.
Added 6 mins ago
Senior Production Support Engineer - AVP
Barclays Services Corpor
United States
Embark on a transformative journey as a Senior Production Support Engineer - AVP. At Barclays, our vision is clear –to redefine the future of banking and help craft innovative solutions. In…
Added 7 mins ago
Software Quality Engineer (Associate, Mid-Level or Senior)
The Boeing Company
Berkeley, MO
Boeing Defense, Space & Security (BDS) has an exciting opportunity for a Software Quality Engineer (Associate, Mid-Level or Senior) to join our Software Quality Engineering team in…
Added 7 mins ago
Senior Responsible Engineer - PAC-3 Mission IPT
The Boeing Company
Huntsville, AL
The Boeing PAC-3 program is seeking a highly skilled and experienced Senior Responsible Engineer (RE) for the Mission Integrated Product Team (IPT). As the RE for the Mission IPT, you will…
Added 9 mins ago
Senior Scientist/Engineer (Regenerative Medicine & Advanced Biological Systems)
Chenega Professional & Technical Services
UNAVAILABLE, DC
…LLC, a Chenega Professional Services company, is looking for a Senior Scientist/Engineer to support ARPA-H research initiatives by collaborating with the Program Manager and technical teams…
Added 13 mins ago
Senior Director, Marketing Intelligence & Measurement
Tinuiti
United States
…agendas, and high-value recommendations. You’ll serve as the senior analytics partner to client and internal leaders, helping them understand what is happening across channels, why it…
Added 14 mins ago
Senior Project Manager - Industrial Water
Veolia Environnement SA
Remote, United States
…218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration,…
Added 14 mins ago
Senior Project Manager - Industrial Water
Veolia Environnement SA
Remote, United States
…218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration,…
Added 16 mins ago
Field Service Engineer Drives and Automation
GE Energy Power Conversion USA Inc.
Remote, United States
Under the direction of a senior engineer performs a wide range of technical tasks to ensure the technical integrity and proper installation and commissioning of GE drive systems
Added 16 mins ago
Core Repairs Engineer
GE Vernova International LLC
United States
Demonstrated interpersonal skills. Ability to intact with both senior management and hourly technicians
Added 16 mins ago
Vice President, Mechanical Electrical Plumbing/Fire Protection (MEP) TEC Leader
WSP
New York, NY · NY
Ability to elicit cooperation from a wide variety of sources, including senior management, clients, and company-wide staff, including those with whom no formal hierarchical relationship…
Added 18 mins ago
RU
Senior DevSecOps Engineer / Coach
Randstad USA
Bloomington, IL
- $55 to $65 USD / hour
Randstad is seeking a Senior DevSecOps Engineer / Coach for a high-impact contract-to-hire opportunity. In this hands-on enablement role, you will champion secure software delivery across…
Added 22 mins ago
Senior Software Engineer
Cryoport Systems, LLC
Remote, United States
As a Senior Software Engineer at Cryoport Systems, you will lead technical initiatives, optimize team delivery, and drive architectural decisions within one of our teams. You will…
Added 22 mins ago
Senior Software Engineer (Contingent)
Cryoport Systems, LLC
Remote, United States
As a Senior Software Engineer at Cryoport Systems, you will lead technical initiatives, optimize team delivery, and drive architectural decisions within one of our teams. You will…
Added 23 mins ago
Sr. Service Engineer
Hanwha Techwin America Inc
Englewood, NJ
Hanwha Vision is seeking a Senior Service Engineer who will be responsible for diagnosing and repairing video security products, including hardware, network, firmware, and software issues.…

Application Support Engineer

North Little Rock, AR, United States

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Job details

Experience: 1-3 years of demonstrable experience in a Technical Support role.
Posting language: English
Posted: Nov 3, 2026

Original job description

We are seeking a knowledgeable Application Support Engineer to support, monitor, and maintain the efficiency of our Branded Calling software applications. In this role, your duties will include supporting internal and external clients, monitor and maintain our Branded Calling applications, and collaborating with colleagues to improve the applications.

To ensure success as an Application Support Engineer, you should possess experience in providing support in a fast-paced environment, and by being proactive in resolving issues that could impact our applications. A person employed in Application Support is responsible for managing the resolution of application and system issues that arise across the Branded Calling suite. There is an on-call rotation that takes place once per month.

What you’ll be doing:

Providing software application support under the supervision of the Senior Engineer.
Owns the production applications and ensures they are running as expected.
Monitors Branded Calling application data for anomalies.
Performing analysis on software application functionality and suggesting improvements.
Consulting with the software development team, internal users, and clients to improve application performance.
Ensure documentation is kept up to date by working with Engineering and QA.
Provides technical support to teams within the organization, and to external clients when required.
Establishing and documenting the root causes of application errors and escalating serious concerns to the Senior Engineer.
Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date.
Monitoring application performance metrics.
Provide observability to the applications managed.
Implement Logging, Monitoring and Alerting for all applications.
Proactively identify and resolve technical issues.
Develop reports for teams across the business

What you’ll need:

A Bachelor's Degree in Computer Science, Information Technology, Information Systems, Computer Engineering, or similar.
1-3 years of demonstrable experience in a Technical Support role.
Ability to explain complex ideas to those with limited IT and systems knowledge.
Good communication skills: verbal and written.
Listening ability and patience.
Extraordinary customer service and relationship management experience.
Proficient Critical thinking skills.
Knowledge of AWS services, tools and best practices.
Basic knowledge of SIP call flows
Basic knowledge of REST API protocols

Bonus Points:

Willing to learn AWS technologies such as Amazon CloudWatch (including CloudWatch Agent, CloudWatch Logs, CloudWatch Alarms and CloudWatch Events), AWS X-Ray, Amazon SNS and Amazon Elasticsearch Service.
Understanding of multiple operating systems including Linux variants and windows. Have a working knowledge of multiple databases including PostgreSQL, Redshift and NoSQL data stores like Cassandra and AWS DynamoDB.
Perform automation activities using scripting languages such as bash, GNU utilities, Python, JavaScript and PowerShell for the Windows side.

Company Benefits:

Balancing the work-life flow is key to health and happiness! That is why we offer one of the most competitive packages in our industry with open PTO, company paid holidays, Flex Fridays and flexible work arrangements. We strongly value the health and wellness of our teammates and through our state-of-the-art fitness center we’re helping our teammates reach their wellness goals while at work. Add on generous health and dental/vision options, retirement plans, learning and development programs, career path frameworks, tuition reimbursement, company options and bonus potential you have many ways to take advantage of a comprehensive benefits package that means the most to you!

Learn More About First Orion:

First Orion helps businesses generate more revenue, increase efficiency, and improve the customer experience by empowering them to brand their phone calls with their name, logo and reason for calling. We are the market leader in branded communications technology, and a trusted partner to Fortune 500 companies and the largest U.S. mobile carriers.

First Orion has been voted a Great Place to Work with top rankings in every category.
Learn more about what our employees have to say on our First Orion Glassdoor page and watch our People First Diversity Statement/Video.
First Orion Culture Cornerstones are at the core of everything we do here.

Disclosure:

First Orion is an Affirmative Action and Equal Opportunity Employer. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties, and responsibilities may change at any time with or without notice, based on the changing needs of our business.

This position is not eligible for employment-based immigration visa/status sponsorship. Employees are required to demonstrate proper work authorization as required by I-9 compliance.

First Orion is interested in every qualified candidate who is eligible to work in the United States. First Orion’s immigration sponsorship policy is applied in a nondiscriminatory fashion regardless of race, gender, ethnic origin, or any other classification protected by law.

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