Jobs in the United States

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Added 4 mins ago
Senior Test Engineer
Ralliant
Hollister, CA
Pacific Scientific EMC is expanding and seeking a highly skilled Senior Test Engineer to lead the development, automation, and qualification of electrical test systems that support new and…
Added 4 mins ago
SENIOR CLERK - 64054591
State of Florida
RUSKIN, FL
…phone, and entering demographic & medical data into a computer database. Strong communication skills are a must, as this position is required to provide program information, answer client…
Added 7 mins ago
Software Engineer I
Penske
Reading, PA · Tampa, FL
Play a critical role in supporting the application lifecycle (design, develop, test, release and support) based on detailed requirements and guidance from senior engineers/leads.
Added 7 mins ago
FG
Senior Software Engineer
Ford Global
Remote, United States
- $147,077 to $184,338.84 USD / year
Senior Software Engineer - positions offered by Ford Motor Company (Dearborn, Michigan). Note, this is a purely telecommuting/work-from-home position whereby the employee may reside…
Added 9 mins ago
Senior Vice President, Full-Stack Engineer
BNY
Jersey City, NJ
We’re seeking a future team member for the role of Senior Vice President Fullstack Engineer to join our Wealth Services team. This role is located in CITY
Added 10 mins ago
WW
Sr. Solutions Architect - Technical/Platform
World Wide Technology Holding, LLC
Remote, United States
- $124,800 to $187,200 USD / year
Added 12 mins ago
Senior Test Engineer
Ralliant
Hollister, CA
Pacific Scientific EMC is expanding and seeking a highly skilled Senior Test Engineer to lead the development, automation, and qualification of electrical test systems that support new and…
Added 19 mins ago
SB
Manager, Finance and Payroll Services
Santa Barbara County Education Office
Santa Barbara, CA
- $133,827 to $163,056 USD / year
Serve as a senior-level resource for complex, sensitive, precedent-setting, or cross-functional matters related to fiscal services, payroll procedures, accounting regulations, retirement…
Added 21 mins ago
Risk Analysis Specialist II
Bank of America, National Association
United States
Participates in the development of database production processes and performance reports for senior management, using data mining and other advanced analytical techniques to aggregate data
Added 22 mins ago
TI
Professional Services Consulting Professional
Trimble Inc.
Westminster, CO
- $122,500 to $168,400 USD / year
Transform the Future of Construction: Senior Professional Services Consulting Professional (AECO)
Added 22 mins ago
Application Developer IV
Addgene
Watertown, MA
The Application Developer IV will join our Application Development team to architect and build features across our digital products and lead complex technical initiatives. You’ll help shape…
Added 24 mins ago
S
Senior SIEM Data Engineer
SSB&T
Quincy, MA
- $120,000 to $202,500 USD / year
We are looking for a Senior SIEM Data Engineer reporting directly to the Cyber Data Engineering Manager. You will lead the design, onboarding, transformation, validation, and operational…
Added 24 mins ago
I
Senior Manager, Software Development
IntraFi
Arlington, VA
- $180,000 to $230,000 USD / year
The Senior Manager, Software Development leads the engineering teams that build and support the business process applications that power IntraFi’s financial services. This role combines…
Added 28 mins ago
Analyst-Financial Senior
Indianapolis, IN
…products/applications; strong Microsoft Excel experience required; relational database and financial or operational modeling experience a…
Added 28 mins ago
SAP Technical Solution Architect - ABAP, BTP, and BASIS, Accounting Transformation Group
Amazon.com Services LLC
Boston, MA · Austin, TX · Culver City, CA · Arlington, VA · Seattle, WA · Portland, OR
…accountable, and communicate architecture decisions and trade-offs to senior…
Added 30 mins ago
RU
.Net Full-Stack Developer
Randstad USA
Phoenix, AZ
- $60 to $67 USD / hour
Our client is looking for a .NET developer for a 6+ month contract opportunity located in Phoenix, AZ.
Added 33 mins ago
Senior Medicaid Technical Business Analysis Engineer
Conduent
Remote, United States
Conduent is seeking a Senior Medicaid Technical Business Analysis Engineer with a strong background in Medicaid operations, policy, and claims processing. This role is ideal for a problem…
Added 33 mins ago
Manager, Annuity Product Specialist Team
The Producers Choice, LLC
FL
…with internal (i.e., financial advisors, other team members, senior leadership, etc.) and external (i.e., product sponsors, industry peers, etc.) customers is required to identify,…
Added 36 mins ago
Director of Development and External Affairs
Center for Democracy & Technology
Washington, DC
The Center for Democracy & Technology (CDT) is seeking a senior, entrepreneurial fundraising executive to serve as a critical member of the management team. The Director of Development &…
Added 36 mins ago
FG
Senior Software Engineer
Ford Global
Livonia, MI
- $147,077 to $174,536.04 USD / year
Senior Software Engineer - positions offered by Ford Motor Company (Livonia, Michigan). Note, this is a hybrid position whereby the employee will work both from home and from the…
Added 37 mins ago
A
Manager, Field Tools & Analytics - Oncology
AbbVie
Mettawa, IL
- $109,500 to $208,500 USD / year
SQL or equivalent database querying for day-to-day data requests.
Added 37 mins ago
A
Manager, Field Tools & Analytics - Oncology
AbbVie
Florham Park, NJ
- $109,500 to $208,500 USD / year
SQL or equivalent database querying for day-to-day data requests.
Added 37 mins ago
Senior Software Engineer - Java/SQL/API
Enterprise Mobility
St. Louis, MO
…enhancements to existing applications. You will collaborate with senior engineers and business partners to implement new integrations, troubleshoot production issues, and deliver reliable,…
Added 40 mins ago
Software Engineer 1/2/3/Sr
BHE
Omaha, NE
The senior software engineer provides advanced technical expertise and guidance in the architecture, design, programming, testing, documentation and implementation of complex computer…
Added 41 mins ago
Program Manager II
Avnet US
Tempe, AZ
…forecast planning, while mitigating risk. Collaborating with Senior program managers in supporting the supply chain…

Application Support Engineer

North Little Rock, AR, United States

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Job details

Experience: 1-3 years of demonstrable experience in a Technical Support role.
Posting language: English
Posted: Nov 3, 2026

Original job description

We are seeking a knowledgeable Application Support Engineer to support, monitor, and maintain the efficiency of our Branded Calling software applications. In this role, your duties will include supporting internal and external clients, monitor and maintain our Branded Calling applications, and collaborating with colleagues to improve the applications.

To ensure success as an Application Support Engineer, you should possess experience in providing support in a fast-paced environment, and by being proactive in resolving issues that could impact our applications. A person employed in Application Support is responsible for managing the resolution of application and system issues that arise across the Branded Calling suite. There is an on-call rotation that takes place once per month.

What you’ll be doing:

Providing software application support under the supervision of the Senior Engineer.
Owns the production applications and ensures they are running as expected.
Monitors Branded Calling application data for anomalies.
Performing analysis on software application functionality and suggesting improvements.
Consulting with the software development team, internal users, and clients to improve application performance.
Ensure documentation is kept up to date by working with Engineering and QA.
Provides technical support to teams within the organization, and to external clients when required.
Establishing and documenting the root causes of application errors and escalating serious concerns to the Senior Engineer.
Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date.
Monitoring application performance metrics.
Provide observability to the applications managed.
Implement Logging, Monitoring and Alerting for all applications.
Proactively identify and resolve technical issues.
Develop reports for teams across the business

What you’ll need:

A Bachelor's Degree in Computer Science, Information Technology, Information Systems, Computer Engineering, or similar.
1-3 years of demonstrable experience in a Technical Support role.
Ability to explain complex ideas to those with limited IT and systems knowledge.
Good communication skills: verbal and written.
Listening ability and patience.
Extraordinary customer service and relationship management experience.
Proficient Critical thinking skills.
Knowledge of AWS services, tools and best practices.
Basic knowledge of SIP call flows
Basic knowledge of REST API protocols

Bonus Points:

Willing to learn AWS technologies such as Amazon CloudWatch (including CloudWatch Agent, CloudWatch Logs, CloudWatch Alarms and CloudWatch Events), AWS X-Ray, Amazon SNS and Amazon Elasticsearch Service.
Understanding of multiple operating systems including Linux variants and windows. Have a working knowledge of multiple databases including PostgreSQL, Redshift and NoSQL data stores like Cassandra and AWS DynamoDB.
Perform automation activities using scripting languages such as bash, GNU utilities, Python, JavaScript and PowerShell for the Windows side.

Company Benefits:

Balancing the work-life flow is key to health and happiness! That is why we offer one of the most competitive packages in our industry with open PTO, company paid holidays, Flex Fridays and flexible work arrangements. We strongly value the health and wellness of our teammates and through our state-of-the-art fitness center we’re helping our teammates reach their wellness goals while at work. Add on generous health and dental/vision options, retirement plans, learning and development programs, career path frameworks, tuition reimbursement, company options and bonus potential you have many ways to take advantage of a comprehensive benefits package that means the most to you!

Learn More About First Orion:

First Orion helps businesses generate more revenue, increase efficiency, and improve the customer experience by empowering them to brand their phone calls with their name, logo and reason for calling. We are the market leader in branded communications technology, and a trusted partner to Fortune 500 companies and the largest U.S. mobile carriers.

First Orion has been voted a Great Place to Work with top rankings in every category.
Learn more about what our employees have to say on our First Orion Glassdoor page and watch our People First Diversity Statement/Video.
First Orion Culture Cornerstones are at the core of everything we do here.

Disclosure:

First Orion is an Affirmative Action and Equal Opportunity Employer. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties, and responsibilities may change at any time with or without notice, based on the changing needs of our business.

This position is not eligible for employment-based immigration visa/status sponsorship. Employees are required to demonstrate proper work authorization as required by I-9 compliance.

First Orion is interested in every qualified candidate who is eligible to work in the United States. First Orion’s immigration sponsorship policy is applied in a nondiscriminatory fashion regardless of race, gender, ethnic origin, or any other classification protected by law.

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