Jobs in the United States

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Added just now
Field Technician II
Harbor IT, LLC
Boston, MA
…serving as the pipeline into Senior Field Technician, Systems Engineer, and other Service Delivery leadership…
Added just now
MT
Construction Project Manager
MEDC: Tribal One
Englewood, CO
- $110,000 to $130,000 USD / year
…activities; direct, review and supervise the actions of the Project Engineer(s) when assigned; confer with project personnel to provide technical advice and resolve any problems; identify…
Added just now
F
Senior Research Scientist/Engineer, Deception
FAR.AI
Berkeley, CA
- $225,000 to $350,000 USD / year
We are looking for an experienced research scientist/engineer to partner with the Research Lead of the Deception team. You’ll lead research projects from initial proposal to implementation,…
Added just now
P
Process Engineer
PSI
Cleveland, OH
- $90,000 to $120,000 USD / year
Large Manufacturing Plant has a need for a Process Engineer. This is a direct hire role with a full benefits package
Added 2 mins ago
Engineer V (Water Resources - Capital Program Delivery)
Gwinnett County
Lawrenceville, GA
Professional Engineer License may be required based on area of assignment
Added 2 mins ago
VL
Head of Content
vCluster Labs
Remote, United States
- $150,000 to $175,000 USD / year
- Writing & Editing Craft: You can interview a principal engineer and turn it into a piece a CTO forwards.
Added 5 mins ago
Senior Manufacturing Design Engineer
1 Arc Power
Mountain View, CA · Bay Area, CA
We are looking for our first Senior Manufacturing Design Engineer, you will own the path from prototype to mass production for our next-generation products: internally designed power…
Added 6 mins ago
C
Computer Hardware Engineer
Chimes
BALTIMORE, MD
- $67.82 to $86.13 USD / hour
Chimes | Computer Hardware Engineer| Remote Position
Added 7 mins ago
Staff Antenna Design Engineer
ŌURA
San Francisco, CA
We are looking for an Antenna Design Engineer to join our hardware team in San Francisco. This person will be working with a multidisciplinary team developing our future product development…
Added 7 mins ago
Transportation Specialist
DEPARTMENT OF TRANSPORTATION
United States
Organization Name Chief Engineer, Director of Operations, District 4/ Stillwater
Added 7 mins ago
Systems Test Engineer II
AeroVironment, Inc.
Moorpark, CA
The System Test Engineer II develops and executes System Test Plans for small, unmanned air vehicles and missiles and their associated subsystems. Testing encompasses simulator, ground and…
Added 7 mins ago
Transformer Engineer
Vertiv
OH
Power Solutions & Distribution Engineering in Delaware, Ohio, is looking for a motivated, highly technical Transformer Engineer to design and test transformers and inductors for our three…
Added 8 mins ago
System Test Engineer III
AeroVironment, Inc.
Moorpark, CA
The System Test Engineer II develops and executes System Test Plans for small, unmanned air vehicles and missiles and their associated subsystems. Testing encompasses simulator, ground and…
Added 8 mins ago
Senior Opto-Mechanical Engineer
Astranis
San Francisco, CA
As an Astranis Opto-Mechanical Design Engineer you will own the complete lifecycle of various opto-mechanical systems on our spacecraft. Whether it is incremental improvements or the…
Added 8 mins ago
Senior Construction Project Manager
SAIIA
BIRMINGHAM, AL
Presents design discrepancies to engineer or engineering management for resolution-prepares documentation (field design change requests, beyond normal scope reports, etc.), as required.
Added 9 mins ago
Equipment and Controls Technician – Portland, TN
Kinder Morgan
PORTLAND, TN
…Technician, Electrical and Instrumentation Technician (E&I Tech), Engineer, Controls, Compression Technician, Instrumentation Controls and Electric Tech, or similar. Experience working with…
Added 9 mins ago
SI
Software Engineering - Principal
Salesforce, Inc.
CA
- $197,300 to $344,700 USD / year
The software engineer role at Salesforce encompasses architecture, design, implementation, and testing to ensure we build products right and release them with high quality. Equally…
Added 9 mins ago
Staff Environmental Engineer
Langan Engineering & Environmental Services
Dallas, TX
Langan is seeking an Staff Environmental Engineer, Scientist, or Geologist to join its collaborative team in Dallas, TX. This individual will serve a key function in providing site…
Added 9 mins ago
Software Architect
Procore Technologies, Inc.
TX
We're looking for a Solution Architect/Senior Principal Software Engineer to join Procore's Mobile Engineering organization.
Added 11 mins ago
Senior Software Engineer II, Mobile - On App Ads (AI Native)
Life360
Remote, United States
Life360 is hiring a Senior Software Engineer II for Mobile, On App Ads, to join our AI Native engineering team. This is a senior engineer who doesn't just use AI tools, but thinks natively…
Added 11 mins ago
GT
Test and Integration Engineer (51651)
Gradian Thermal Solutions
Maple Grove, MN
- $80,000 to $110,000 USD / year
We are seeking a Test & Integration Engineer to own the execution, validation, and continuous improvement of laboratory and system-level testing across Gradian’s air handling, liquid…
Added 11 mins ago
Precon Manager, Sports & Entertainment
ARCO/Murray National Construction
Chicago, IL · Downers Grove, IL
Professional Engineer (PE) license (preferred but not required), ARCO/Murray will support the pursuit of licensure for EIT
Added 12 mins ago
Power Generation Electrical Engineer
Commonwealth Associates
Remote, United States
The Power Generation Engineer performs all aspects of conventional design engineering and analysis, and is familiar with a variety of engineering concepts, practices, and procedures. This…
Added 12 mins ago
Power Generation Civil Site Engineer
Commonwealth Associates
Remote, United States
The PE Certified Engineer - Team Contributor 3 performs all aspects of conventional design engineering and analysis, and is familiar with a variety of engineering concepts, practices, and…
Added 12 mins ago
SO
Identity & Access Management Server Engineer (IT System Administration Sr/Spec)
State of Washington
Tumwater, WA
- $7,885 to $10,604 USD / month
The Washington State Department of Revenue is seeking an experienced Identity and Access Management engineer to serve as the Identity and Access Management Server Engineer (IT System…

Application Support Engineer

North Little Rock, AR, United States

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Job details

Experience: 1-3 years of demonstrable experience in a Technical Support role.
Posting language: English
Posted: Nov 3, 2026

Original job description

We are seeking a knowledgeable Application Support Engineer to support, monitor, and maintain the efficiency of our Branded Calling software applications. In this role, your duties will include supporting internal and external clients, monitor and maintain our Branded Calling applications, and collaborating with colleagues to improve the applications.

To ensure success as an Application Support Engineer, you should possess experience in providing support in a fast-paced environment, and by being proactive in resolving issues that could impact our applications. A person employed in Application Support is responsible for managing the resolution of application and system issues that arise across the Branded Calling suite. There is an on-call rotation that takes place once per month.

What you’ll be doing:

Providing software application support under the supervision of the Senior Engineer.
Owns the production applications and ensures they are running as expected.
Monitors Branded Calling application data for anomalies.
Performing analysis on software application functionality and suggesting improvements.
Consulting with the software development team, internal users, and clients to improve application performance.
Ensure documentation is kept up to date by working with Engineering and QA.
Provides technical support to teams within the organization, and to external clients when required.
Establishing and documenting the root causes of application errors and escalating serious concerns to the Senior Engineer.
Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date.
Monitoring application performance metrics.
Provide observability to the applications managed.
Implement Logging, Monitoring and Alerting for all applications.
Proactively identify and resolve technical issues.
Develop reports for teams across the business

What you’ll need:

A Bachelor's Degree in Computer Science, Information Technology, Information Systems, Computer Engineering, or similar.
1-3 years of demonstrable experience in a Technical Support role.
Ability to explain complex ideas to those with limited IT and systems knowledge.
Good communication skills: verbal and written.
Listening ability and patience.
Extraordinary customer service and relationship management experience.
Proficient Critical thinking skills.
Knowledge of AWS services, tools and best practices.
Basic knowledge of SIP call flows
Basic knowledge of REST API protocols

Bonus Points:

Willing to learn AWS technologies such as Amazon CloudWatch (including CloudWatch Agent, CloudWatch Logs, CloudWatch Alarms and CloudWatch Events), AWS X-Ray, Amazon SNS and Amazon Elasticsearch Service.
Understanding of multiple operating systems including Linux variants and windows. Have a working knowledge of multiple databases including PostgreSQL, Redshift and NoSQL data stores like Cassandra and AWS DynamoDB.
Perform automation activities using scripting languages such as bash, GNU utilities, Python, JavaScript and PowerShell for the Windows side.

Company Benefits:

Balancing the work-life flow is key to health and happiness! That is why we offer one of the most competitive packages in our industry with open PTO, company paid holidays, Flex Fridays and flexible work arrangements. We strongly value the health and wellness of our teammates and through our state-of-the-art fitness center we’re helping our teammates reach their wellness goals while at work. Add on generous health and dental/vision options, retirement plans, learning and development programs, career path frameworks, tuition reimbursement, company options and bonus potential you have many ways to take advantage of a comprehensive benefits package that means the most to you!

Learn More About First Orion:

First Orion helps businesses generate more revenue, increase efficiency, and improve the customer experience by empowering them to brand their phone calls with their name, logo and reason for calling. We are the market leader in branded communications technology, and a trusted partner to Fortune 500 companies and the largest U.S. mobile carriers.

First Orion has been voted a Great Place to Work with top rankings in every category.
Learn more about what our employees have to say on our First Orion Glassdoor page and watch our People First Diversity Statement/Video.
First Orion Culture Cornerstones are at the core of everything we do here.

Disclosure:

First Orion is an Affirmative Action and Equal Opportunity Employer. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties, and responsibilities may change at any time with or without notice, based on the changing needs of our business.

This position is not eligible for employment-based immigration visa/status sponsorship. Employees are required to demonstrate proper work authorization as required by I-9 compliance.

First Orion is interested in every qualified candidate who is eligible to work in the United States. First Orion’s immigration sponsorship policy is applied in a nondiscriminatory fashion regardless of race, gender, ethnic origin, or any other classification protected by law.

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