Jobs in the United States

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Added 1 min ago
Applications Engineer II
Carl Zeiss Industrial Quality Solutions, LLC
Wixom, MI
IT Experience with: Server Administration, Networking, Cloud Computing, Data Analysis and Reporting, SQL/Database Management, System Integration
Added 1 min ago
CS
Software Engineer 2 - Java/JVM/Spring/Linux/DevOps
Captivation Software
Annapolis Junction, MD
- $130,000 to $270,000 USD / year
Strong Java/JVM, REST APIs, Spring/Spring Boot, Hibernate, relational database, Git, and Linux/Unix skills
Added 1 min ago
Space and Graphics Planner
Burlington Coat Factory Whse. Corp.
Remote, United States
Log & maintain store attributes for each project via Lucernex & database files in order to share and preserve company records
Added 2 mins ago
C
Web Developer
Chimes
BALTIMORE, MD
- $40.92 to $71.05 USD / hour
We're looking for a Web Developer to design, build, and deploy solutions that support mission-critical work.
Added 3 mins ago
Senior Test Engineer
Ralliant
Hollister, CA
Own the test data infrastructure: automated data capture, database schema, retention strategy, analytics dashboards, and data integrity controls across sites.
Added 3 mins ago
S
Solution Engineer
Snowflake
Remote, United States
- $138,000 to $181,125 USD / year
…The ideal candidate will be passionate about reinventing the database space and comfortable engaging with both executive and technical…
Added 4 mins ago
SENIOR CLERK - 64054591
State of Florida
RUSKIN, FL
…phone, and entering demographic & medical data into a computer database. Strong communication skills are a must, as this position is required to provide program information, answer client…
Added 4 mins ago
US
Prospect Development Analyst
University System of Georgia
GA
- $48,800 to $61,000 USD / year
…research is recorded, preserved, and maintained in the donor database, is accessible to fundraising staff, and used to develop cultivation and solicitation…
Added 4 mins ago
Manager, CORE
Seqirus USA Inc
Seqirus USA, MA · Seqirus USA, NJ
Manage vendors, contract research organizations (CROs), database partners, academic collaborators, and investigators; prioritize competing deliverables; develop contingency plans; and…
Added 5 mins ago
Assistant Director of Public Works
City of Copperas Cove
Copperas Cove, TX
Added 5 mins ago
YH
Development Assistant
Youth Haven Inc.
Naples, FL
- $20 to $21 USD / hour
PURPOSE: This role is to support the Development Department by providing database and clerical support to Youth Haven's Development staff. This position is full-time and may require…
Added 6 mins ago
Enterprise Data Architect
Abbott Laboratories
Maple Grove, MN
Minimum 5 years of progressively responsible experience in data architecture, data engineering, analytics, database administration, or related technical disciplines.
Added 6 mins ago
Software Engineer I
Penske
Reading, PA · Tampa, FL
Added 7 mins ago
FG
Senior Software Engineer
Ford Global
Remote, United States
- $147,077 to $184,338.84 USD / year
…roles within the team, from architect to high-skilled software developer and technical team leader, to consultant and product evangelist. End-to-end responsibility for the software services…
Added 8 mins ago
Pre-Law Academic Advisor (Multiple Vacancies)
Florida State University
Tallahassee, FL
…financial planning. Maintains detailed advising notes in university database and participates in pre-law outreach and programming initiatives as instructed by the Pre-Law Assistant…
Added 8 mins ago
Senior Vice President, Full-Stack Engineer
BNY
Jersey City, NJ
Manage technical debt proactively and identify opportunities to simplify applications, modernize components, and improve developer productivity.
Added 9 mins ago
WW
Sr. Solutions Architect - Technical/Platform
World Wide Technology Holding, LLC
Remote, United States
- $124,800 to $187,200 USD / year
Added 10 mins ago
Case Manager
Facing Forward To End
Chicago, IL
Completes timely and accurate data entry into HMIS and any additional database as needed according to Facing Forward Data Entry Policy.
Added 11 mins ago
Veterinary Assistant
Bernalillo County
Albuquerque, NM
Enters and maintains health, treatment, test results, surgery, and medication records in the database for all animals.
Added 11 mins ago
Registered Nurse Clinical Nurse Lead - Med Surg - Unit 900
TUCSON MEDICAL CENTER
Tucson, AZ
Added 11 mins ago
Senior Test Engineer
Ralliant
Hollister, CA
Own the test data infrastructure: automated data capture, database schema, retention strategy, analytics dashboards, and data integrity controls across sites.
Added 12 mins ago
Graduate Research Assistant - ASPIRE Mentorship Program
Stephen F. Austin State University (TX)
Nacogdoches, TX
Skill in using computer applications including spreadsheet, database, and word processing software.
Added 12 mins ago
IG
Appian Solution Architect
Insight Global
Remote, United States
- From $70 USD / hour
Database Experience: Strong database skills, with a focus on database design, performance, and core concepts for efficient application data management.
Added 12 mins ago
Security GSOC Analyst
Securitas Security Services
Redwood City, CA
Demonstrated proficiency in various PC applications including word processing, spreadsheet, presentation, and database software packages.
Added 12 mins ago
LMS Administrator
Bechtel
Houston, TX
…System (LMS). Combining document management, IT support, and database administration, the position ensures training data is consistent, accessible, secure, compliant, and continuously…

Application Support Engineer

North Little Rock, AR, United States

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Job details

Experience: 1-3 years of demonstrable experience in a Technical Support role.
Posting language: English
Posted: Nov 3, 2026

Original job description

We are seeking a knowledgeable Application Support Engineer to support, monitor, and maintain the efficiency of our Branded Calling software applications. In this role, your duties will include supporting internal and external clients, monitor and maintain our Branded Calling applications, and collaborating with colleagues to improve the applications.

To ensure success as an Application Support Engineer, you should possess experience in providing support in a fast-paced environment, and by being proactive in resolving issues that could impact our applications. A person employed in Application Support is responsible for managing the resolution of application and system issues that arise across the Branded Calling suite. There is an on-call rotation that takes place once per month.

What you’ll be doing:

Providing software application support under the supervision of the Senior Engineer.
Owns the production applications and ensures they are running as expected.
Monitors Branded Calling application data for anomalies.
Performing analysis on software application functionality and suggesting improvements.
Consulting with the software development team, internal users, and clients to improve application performance.
Ensure documentation is kept up to date by working with Engineering and QA.
Provides technical support to teams within the organization, and to external clients when required.
Establishing and documenting the root causes of application errors and escalating serious concerns to the Senior Engineer.
Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date.
Monitoring application performance metrics.
Provide observability to the applications managed.
Implement Logging, Monitoring and Alerting for all applications.
Proactively identify and resolve technical issues.
Develop reports for teams across the business

What you’ll need:

A Bachelor's Degree in Computer Science, Information Technology, Information Systems, Computer Engineering, or similar.
1-3 years of demonstrable experience in a Technical Support role.
Ability to explain complex ideas to those with limited IT and systems knowledge.
Good communication skills: verbal and written.
Listening ability and patience.
Extraordinary customer service and relationship management experience.
Proficient Critical thinking skills.
Knowledge of AWS services, tools and best practices.
Basic knowledge of SIP call flows
Basic knowledge of REST API protocols

Bonus Points:

Willing to learn AWS technologies such as Amazon CloudWatch (including CloudWatch Agent, CloudWatch Logs, CloudWatch Alarms and CloudWatch Events), AWS X-Ray, Amazon SNS and Amazon Elasticsearch Service.
Understanding of multiple operating systems including Linux variants and windows. Have a working knowledge of multiple databases including PostgreSQL, Redshift and NoSQL data stores like Cassandra and AWS DynamoDB.
Perform automation activities using scripting languages such as bash, GNU utilities, Python, JavaScript and PowerShell for the Windows side.

Company Benefits:

Balancing the work-life flow is key to health and happiness! That is why we offer one of the most competitive packages in our industry with open PTO, company paid holidays, Flex Fridays and flexible work arrangements. We strongly value the health and wellness of our teammates and through our state-of-the-art fitness center we’re helping our teammates reach their wellness goals while at work. Add on generous health and dental/vision options, retirement plans, learning and development programs, career path frameworks, tuition reimbursement, company options and bonus potential you have many ways to take advantage of a comprehensive benefits package that means the most to you!

Learn More About First Orion:

First Orion helps businesses generate more revenue, increase efficiency, and improve the customer experience by empowering them to brand their phone calls with their name, logo and reason for calling. We are the market leader in branded communications technology, and a trusted partner to Fortune 500 companies and the largest U.S. mobile carriers.

First Orion has been voted a Great Place to Work with top rankings in every category.
Learn more about what our employees have to say on our First Orion Glassdoor page and watch our People First Diversity Statement/Video.
First Orion Culture Cornerstones are at the core of everything we do here.

Disclosure:

First Orion is an Affirmative Action and Equal Opportunity Employer. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties, and responsibilities may change at any time with or without notice, based on the changing needs of our business.

This position is not eligible for employment-based immigration visa/status sponsorship. Employees are required to demonstrate proper work authorization as required by I-9 compliance.

First Orion is interested in every qualified candidate who is eligible to work in the United States. First Orion’s immigration sponsorship policy is applied in a nondiscriminatory fashion regardless of race, gender, ethnic origin, or any other classification protected by law.

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