Jobs in the United States

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Added 1 min ago
BI & DATA ENGINEER
Trilogy Medwaste
Houston, TX
The BI & Data Engineer builds and operates the systems that move data from vendor and internal source systems into Azure, and turns that data into reporting the business relies on. This is…
Added 2 mins ago
Applications Engineer II
Carl Zeiss Industrial Quality Solutions, LLC
Wixom, MI
IT Experience with: Server Administration, Networking, Cloud Computing, Data Analysis and Reporting, SQL/Database Management, System Integration
Added 2 mins ago
CS
Software Engineer 2 - Java/JVM/Spring/Linux/DevOps
Captivation Software
Annapolis Junction, MD
- $130,000 to $270,000 USD / year
Captivation Software is looking for a mid level software engineer with backend Java experience building scalable REST APIs and services in Linux/Unix environments.
Added 4 mins ago
Senior Test Engineer
Ralliant
Hollister, CA
Pacific Scientific EMC is expanding and seeking a highly skilled Senior Test Engineer to lead the development, automation, and qualification of electrical test systems that support new and…
Added 4 mins ago
S
Solution Engineer
Snowflake
Remote, United States
- $138,000 to $181,125 USD / year
We are seeking a Solution Engineer to drive customer success and close large deals by solving complex technical challenges. Working directly with sales teams and channel partners, this role…
Added 6 mins ago
Assistant Director of Public Works
City of Copperas Cove
Copperas Cove, TX
…with the City's Planning and Building Department, the City Engineer and other Departments, develops and coordinates comprehensive responses to ensure that subdivision plats, development…
Added 7 mins ago
Software Engineer I
Penske
Reading, PA · Tampa, FL
As a Software Engineer I, you will participate in all aspects of the Software Development lifecycle by supporting existing software development efforts and troubleshooting issues as they…
Added 8 mins ago
FG
Senior Software Engineer
Ford Global
Remote, United States
- $147,077 to $184,338.84 USD / year
Senior Software Engineer - positions offered by Ford Motor Company (Dearborn, Michigan). Note, this is a purely telecommuting/work-from-home position whereby the employee may reside…
Added 9 mins ago
Network Engineer 3
BHE
Reno, NV
PCs, word processing, spreadsheet and database software.
Added 9 mins ago
Senior Vice President, Full-Stack Engineer
BNY
Jersey City, NJ
We’re seeking a future team member for the role of Senior Vice President Fullstack Engineer to join our Wealth Services team. This role is located in CITY
Added 12 mins ago
Senior Test Engineer
Ralliant
Hollister, CA
Pacific Scientific EMC is expanding and seeking a highly skilled Senior Test Engineer to lead the development, automation, and qualification of electrical test systems that support new and…
Added 13 mins ago
Java Server Engineer - ASE Products
Apple
Cupertino, CA
Added 13 mins ago
Principal Technical Consultant-Federal
ServiceNow
Remote, United States
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 14 mins ago
Backend Software Engineer - Enterprise
E2B
San Francisco, CA
- Experience with PostgreSQL or another relational database, including schema design, indexes, transactions, and migrations.
Added 14 mins ago
Sr./Staff Compliance Engineer
Antora Energy
San Jose, CA
We are seeking a Sr./Staff Compliance Engineer to establish and own Antora's compliance strategy as we design and scale our future generation thermal batteries. Thermal energy storage does…
Added 15 mins ago
Senior Cloud Data Ops Engineer
Granite Telecommunications
Quincy, MA
The Cloud Data Ops team is hiring a Senior Cloud DBA & Data Platform Engineer who brings deep, hands-on DBA expertise across SQL Server, Postgres (w/Timescale) and Oracle, combined with…
Added 18 mins ago
DevOps & Systems Engineer
Safepoint MGA, LLC
Temple Terrace, FL
The DevOps & Systems Engineer is responsible for the reliability, security, automation, deployment, monitoring, and ongoing administration of the company's cloud and internal technology…
Added 21 mins ago
Data Engineer
Williams International
Pontiac, MI
Williams International has an exciting opportunity for a Data Engineer to join our team. The Data Engineer will be responsible for developing and supporting data engineering projects by…
Added 21 mins ago
Developer Experience (DevEx) Engineer
Williams International
Pontiac, MI
Williams International has an exciting opportunity for a Developer Experience (DevEx) Engineer to join our team. The role of Developer Experience (DevEx) Engineer will be instrumental in…
Added 22 mins ago
Application Developer IV
Addgene
Watertown, MA
…high-quality solutions we deliver. We are looking for a senior engineer who brings sound judgment to complex technical work, drives challenging initiatives forward while staying aligned…
Added 24 mins ago
S
Senior SIEM Data Engineer
SSB&T
Quincy, MA
- $120,000 to $202,500 USD / year
We are looking for a Senior SIEM Data Engineer reporting directly to the Cyber Data Engineering Manager. You will lead the design, onboarding, transformation, validation, and operational…
Added 24 mins ago
I
Senior Manager, Software Development
IntraFi
Arlington, VA
- $180,000 to $230,000 USD / year
…spread across the three onshore scrum teams, including a DevOps engineer who supports build, release, and environment needs for all five teams. You will also provide development leadership…
Added 29 mins ago
HLW Piping Field Engineer
Bechtel Corporation
Richland, WA
The HLW Piping Field Engineer is responsible for activities relating to construction engineering within the Piping/Mechanical discipline. This position will be responsible for a variety of…
Added 33 mins ago
Senior Medicaid Technical Business Analysis Engineer
Conduent
Remote, United States
Conduent is seeking a Senior Medicaid Technical Business Analysis Engineer with a strong background in Medicaid operations, policy, and claims processing. This role is ideal for a problem…
Added 36 mins ago
FG
Senior Software Engineer
Ford Global
Livonia, MI
- $147,077 to $174,536.04 USD / year
Senior Software Engineer - positions offered by Ford Motor Company (Livonia, Michigan). Note, this is a hybrid position whereby the employee will work both from home and from the…

Application Support Engineer

North Little Rock, AR, United States

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Job details

Experience: 1-3 years of demonstrable experience in a Technical Support role.
Posting language: English
Posted: Nov 3, 2026

Original job description

We are seeking a knowledgeable Application Support Engineer to support, monitor, and maintain the efficiency of our Branded Calling software applications. In this role, your duties will include supporting internal and external clients, monitor and maintain our Branded Calling applications, and collaborating with colleagues to improve the applications.

To ensure success as an Application Support Engineer, you should possess experience in providing support in a fast-paced environment, and by being proactive in resolving issues that could impact our applications. A person employed in Application Support is responsible for managing the resolution of application and system issues that arise across the Branded Calling suite. There is an on-call rotation that takes place once per month.

What you’ll be doing:

Providing software application support under the supervision of the Senior Engineer.
Owns the production applications and ensures they are running as expected.
Monitors Branded Calling application data for anomalies.
Performing analysis on software application functionality and suggesting improvements.
Consulting with the software development team, internal users, and clients to improve application performance.
Ensure documentation is kept up to date by working with Engineering and QA.
Provides technical support to teams within the organization, and to external clients when required.
Establishing and documenting the root causes of application errors and escalating serious concerns to the Senior Engineer.
Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date.
Monitoring application performance metrics.
Provide observability to the applications managed.
Implement Logging, Monitoring and Alerting for all applications.
Proactively identify and resolve technical issues.
Develop reports for teams across the business

What you’ll need:

A Bachelor's Degree in Computer Science, Information Technology, Information Systems, Computer Engineering, or similar.
1-3 years of demonstrable experience in a Technical Support role.
Ability to explain complex ideas to those with limited IT and systems knowledge.
Good communication skills: verbal and written.
Listening ability and patience.
Extraordinary customer service and relationship management experience.
Proficient Critical thinking skills.
Knowledge of AWS services, tools and best practices.
Basic knowledge of SIP call flows
Basic knowledge of REST API protocols

Bonus Points:

Willing to learn AWS technologies such as Amazon CloudWatch (including CloudWatch Agent, CloudWatch Logs, CloudWatch Alarms and CloudWatch Events), AWS X-Ray, Amazon SNS and Amazon Elasticsearch Service.
Understanding of multiple operating systems including Linux variants and windows. Have a working knowledge of multiple databases including PostgreSQL, Redshift and NoSQL data stores like Cassandra and AWS DynamoDB.
Perform automation activities using scripting languages such as bash, GNU utilities, Python, JavaScript and PowerShell for the Windows side.

Company Benefits:

Balancing the work-life flow is key to health and happiness! That is why we offer one of the most competitive packages in our industry with open PTO, company paid holidays, Flex Fridays and flexible work arrangements. We strongly value the health and wellness of our teammates and through our state-of-the-art fitness center we’re helping our teammates reach their wellness goals while at work. Add on generous health and dental/vision options, retirement plans, learning and development programs, career path frameworks, tuition reimbursement, company options and bonus potential you have many ways to take advantage of a comprehensive benefits package that means the most to you!

Learn More About First Orion:

First Orion helps businesses generate more revenue, increase efficiency, and improve the customer experience by empowering them to brand their phone calls with their name, logo and reason for calling. We are the market leader in branded communications technology, and a trusted partner to Fortune 500 companies and the largest U.S. mobile carriers.

First Orion has been voted a Great Place to Work with top rankings in every category.
Learn more about what our employees have to say on our First Orion Glassdoor page and watch our People First Diversity Statement/Video.
First Orion Culture Cornerstones are at the core of everything we do here.

Disclosure:

First Orion is an Affirmative Action and Equal Opportunity Employer. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties, and responsibilities may change at any time with or without notice, based on the changing needs of our business.

This position is not eligible for employment-based immigration visa/status sponsorship. Employees are required to demonstrate proper work authorization as required by I-9 compliance.

First Orion is interested in every qualified candidate who is eligible to work in the United States. First Orion’s immigration sponsorship policy is applied in a nondiscriminatory fashion regardless of race, gender, ethnic origin, or any other classification protected by law.

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