Jobs in the United States

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Added 1 min ago
DevOps Engineer
Peak Energy
Burlingame, CA
Peak Energy is looking for a DevOps Engineer to build and scale the cloud infrastructure, deployment pipelines, and automation systems supporting our grid-scale battery storage technology.
Added 1 min ago
Software Engineer - VE
Apple
Cupertino, CA
The Video Engineering group is looking for a Software Engineer with a strong emphasis on data application development, data pipeline engineering, and database systems. This is a hands-on,…
Added 1 min ago
Mechanical Engineer - I
Hitachi Global
Greenville, SC
Mechanical Engineering researches, plans, designs and develops mechanical products and systems such as instruments, controls, robots, engines, machines and mechanical, thermal hydraulic or…
Added 3 mins ago
AC
Control Systems Engineer-Factory
American Crystal Sugar Co
Drayton, ND
- $109,993.9 to $137,492.38 USD / year
We are seeking a motivated individual with strong instrumentation and controls experience to join our team as a Control Systems Engineer at the Drayton factory. The purpose of this position…
Added 6 mins ago
Infrastructure Engineer (6842) (Up to $25k Sign-on)
MetroStar
Reston, VA
As a Infrastructure Engineer, you’ll play a critical role in designing, operating, and improving shared cloud and DevOps platform services used by multiple customer mission teams. This role…
Added 6 mins ago
DevOps Engineer (6842) (Up to $25k Sign-on)
MetroStar
Reston, VA
As a DevOps Engineer, you’ll play a critical role in designing, operating, and improving shared cloud and DevOps platform services used by multiple customer mission teams. This role…
Added 6 mins ago
Cloud Engineer (6851)
MetroStar
Reston, VA
As a Cloud Engineer, you will support the design, implementation, operation, and continuous improvement of secure AWS cloud environments supporting critical government missions. You will…
Added 7 mins ago
AWS Java Full Stack Engineer
Infosys
United States
⦁ Experience with CI/CD pipelines, DevOps practices, and test automation frameworks.
Added 7 mins ago
Java Full Stack Engineer with Python and AWS
Infosys
United States
⦁ Experience with CI/CD pipelines, DevOps practices, and test automation frameworks.
Added 8 mins ago
Lead Software Engineer - Java, Unix
JPMC page
Jersey City, NJ
As a Lead Software Engineer at JPMorganChase within the Corporate Technology pillar, you are an integral part of an agile team that works to enhance, build, and deliver trusted…
Added 8 mins ago
Lead Software Engineer - Java, Unix
JPMC page
Jersey City, NJ
As a Lead Software Engineer at JPMorganChase within the Corporate Technology pillar, you are an integral part of an agile team that works to enhance, build, and deliver trusted…
Added 8 mins ago
Software Engineer III - UI / Experience Services Developer
JPMC page
Plano, TX
As a Software Engineer III at JPMorganChase within Consumer & Community Banking (CCB), J.P. Morgan Wealth Management (JPMWM), you serve as a seasoned member of an agile team to design and…
Added 8 mins ago
CF
Electrician - 2nd Shift
Columbia Forest Products
Newport, VT
- $29.32 to $33.92 USD / hour
…under the direction of the Maintenance Crew Leader and Plant Engineer, performing essential maintenance, diagnostics, repairs, and service duties on plant equipment, including dryers,…
Added 9 mins ago
Virtualization Platform Engineer
LLNL
Livermore, CA
We have an opening for a Virtualization Platform Engineer to design, implement, and manage the virtualization infrastructure that supports enterprise applications and services for the…
Added 9 mins ago
C+
Systems Engineer – Linux Closed-Network Operations
CTRL + LLC
Annapolis Junction, MD
- $98.02 to $108.23 USD / hour
Administer and maintain Linux systems across multiple sites
Added 11 mins ago
SS
Senior SIEM Data Engineer
State Street
Quincy, MA
- $120,000 to $202,500 USD / year
We are looking for a Senior SIEM Data Engineer reporting directly to the Cyber Data Engineering Manager. You will lead the design, onboarding, transformation, validation, and operational…
Added 11 mins ago
SS
Linux Systems Engineer (Patching & Vulnerability Management) , AVP
State Street
New York, NY
- $110,000 to $177,500 USD / year
Linux Systems Engineer (Patching & Vulnerability Management)
Added 13 mins ago
Senior / Lead Site Reliability Engineer
Zelis Healthcare, LLC
United States
We are looking for an engineer who goes beyond monitoring systems and responding to incidents - someone who understands how applications work, can diagnose complex technical issues,…
Added 15 mins ago
Senior AI Engineer
Humana Inc.
Louisville, KY · Boston, MA · Dallas, TX · New York, NY · Tampa, FL · Washington, DC
Build capabilities that transforms millions of data points into trusted, actionable platforms. Our systems use large language models (LLMs) to read medical records, extract structured…
Added 15 mins ago
MEP- Mechanical Engineer (Mid-Level)
Partner ESI
Altamonte Springs, FL · Palm Beach Gardens, FL · Fort Lauderdale, FL
Partner is seeking a Full-Time Mechanical and Building Systems Engineer. This position is responsible for performing and reviewing Mechanical, Electrical and Plumbing (MEP) and Fire Life…
Added 15 mins ago
MEP- Mechanical Engineer (Mid-Level)
Partner ESI
Houston, TX
Partner is seeking a Full-Time Mechanical and Building Systems Engineer. This position is responsible for performing and reviewing Mechanical, Electrical and Plumbing (MEP) and Fire Life…
Added 16 mins ago
ML/AI Data and Cloud Engineer
Tyler Technologies
United States
We are seeking an ML/AI Data & Cloud Engineer to design, build, and operate the cloud-native components that deliver large-scale, data-intensive AI capabilities.
Added 16 mins ago
TS/ SCI Windows Developer
Insight Global
JBSA Lackland, TX
This individual will develop low-level software and cyber tools for Windows operating systems. The developer will work with Windows internals, APIs, services, DLLs, drivers, processes, and…
Added 16 mins ago
AI Engineer
STV Incorporated
NY · Boston Congress St, MA
This role is ideal for an early-career engineer who is passionate about emerging AI technologies, enjoys solving complex problems, and wants to gain real-world experience delivering…
Added 17 mins ago
Senior Software Engineer - Java Cloud (Health100 Platform)
CVS Health
Remote, United States
As a Senior Software Engineer for Health100, you will play a crucial role within a collaborative team - designing, developing, and maintaining backend services and APIs while ensuring…

Application Support Engineer

North Little Rock, AR, United States

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Job details

Experience: 1-3 years of demonstrable experience in a Technical Support role.
Posting language: English
Posted: Nov 3, 2026

Original job description

We are seeking a knowledgeable Application Support Engineer to support, monitor, and maintain the efficiency of our Branded Calling software applications. In this role, your duties will include supporting internal and external clients, monitor and maintain our Branded Calling applications, and collaborating with colleagues to improve the applications.

To ensure success as an Application Support Engineer, you should possess experience in providing support in a fast-paced environment, and by being proactive in resolving issues that could impact our applications. A person employed in Application Support is responsible for managing the resolution of application and system issues that arise across the Branded Calling suite. There is an on-call rotation that takes place once per month.

What you’ll be doing:

Providing software application support under the supervision of the Senior Engineer.
Owns the production applications and ensures they are running as expected.
Monitors Branded Calling application data for anomalies.
Performing analysis on software application functionality and suggesting improvements.
Consulting with the software development team, internal users, and clients to improve application performance.
Ensure documentation is kept up to date by working with Engineering and QA.
Provides technical support to teams within the organization, and to external clients when required.
Establishing and documenting the root causes of application errors and escalating serious concerns to the Senior Engineer.
Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date.
Monitoring application performance metrics.
Provide observability to the applications managed.
Implement Logging, Monitoring and Alerting for all applications.
Proactively identify and resolve technical issues.
Develop reports for teams across the business

What you’ll need:

A Bachelor's Degree in Computer Science, Information Technology, Information Systems, Computer Engineering, or similar.
1-3 years of demonstrable experience in a Technical Support role.
Ability to explain complex ideas to those with limited IT and systems knowledge.
Good communication skills: verbal and written.
Listening ability and patience.
Extraordinary customer service and relationship management experience.
Proficient Critical thinking skills.
Knowledge of AWS services, tools and best practices.
Basic knowledge of SIP call flows
Basic knowledge of REST API protocols

Bonus Points:

Willing to learn AWS technologies such as Amazon CloudWatch (including CloudWatch Agent, CloudWatch Logs, CloudWatch Alarms and CloudWatch Events), AWS X-Ray, Amazon SNS and Amazon Elasticsearch Service.
Understanding of multiple operating systems including Linux variants and windows. Have a working knowledge of multiple databases including PostgreSQL, Redshift and NoSQL data stores like Cassandra and AWS DynamoDB.
Perform automation activities using scripting languages such as bash, GNU utilities, Python, JavaScript and PowerShell for the Windows side.

Company Benefits:

Balancing the work-life flow is key to health and happiness! That is why we offer one of the most competitive packages in our industry with open PTO, company paid holidays, Flex Fridays and flexible work arrangements. We strongly value the health and wellness of our teammates and through our state-of-the-art fitness center we’re helping our teammates reach their wellness goals while at work. Add on generous health and dental/vision options, retirement plans, learning and development programs, career path frameworks, tuition reimbursement, company options and bonus potential you have many ways to take advantage of a comprehensive benefits package that means the most to you!

Learn More About First Orion:

First Orion helps businesses generate more revenue, increase efficiency, and improve the customer experience by empowering them to brand their phone calls with their name, logo and reason for calling. We are the market leader in branded communications technology, and a trusted partner to Fortune 500 companies and the largest U.S. mobile carriers.

First Orion has been voted a Great Place to Work with top rankings in every category.
Learn more about what our employees have to say on our First Orion Glassdoor page and watch our People First Diversity Statement/Video.
First Orion Culture Cornerstones are at the core of everything we do here.

Disclosure:

First Orion is an Affirmative Action and Equal Opportunity Employer. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties, and responsibilities may change at any time with or without notice, based on the changing needs of our business.

This position is not eligible for employment-based immigration visa/status sponsorship. Employees are required to demonstrate proper work authorization as required by I-9 compliance.

First Orion is interested in every qualified candidate who is eligible to work in the United States. First Orion’s immigration sponsorship policy is applied in a nondiscriminatory fashion regardless of race, gender, ethnic origin, or any other classification protected by law.

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