Jobs in the United States

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Added 1 min ago
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Senior Product Manager
Nirvana
New York City, NY
- $165,000 to $185,000 USD / year
Nirvana is building the infrastructure layer for healthcare eligibility verification and revenue cycle automation. We work with large behavioral health and specialty care organizations to…
Added 2 mins ago
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Quality Engineer
Actalent
Torrance, CA
- $100,000 to $180,000 USD / year
OverviewThe Quality Engineer ensures customer quality requirements are understood, documented, and met. This role supports new customer onboarding, manages audits, improves quality…
Added 2 mins ago
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Account Manager - Commercial HVAC
Mesa Energy Systems, Inc.
Kent, WA
- $65,000 to $125,000 USD / year
We are a full-service HVAC, building automation, chiller, and retrofit contractor with a reputation for combining high-quality consulting services with customized energy solutions. Our…
Added 4 mins ago
Staff Software Engineer, Front-End Platforms
Relativity Space
Long Beach, CA
…and deploy end-user enterprise-wide applications, industrial automation, data analytics infrastructure, and next-generation AI to solve real problems and accelerate progress. Long term, the…
Added 4 mins ago
Software Engineer II, Front-End Platforms
Relativity Space
Long Beach, CA
…and deploy end-user enterprise-wide applications, industrial automation, data analytics infrastructure, and next-generation AI to solve real problems and accelerate progress. Long term, the…
Added 4 mins ago
Software Quality Engineer (Associate, Mid-Level or Senior)
The Boeing Company
Berkeley, MO
Boeing Defense, Space & Security (BDS) has an exciting opportunity for a Software Quality Engineer (Associate, Mid-Level or Senior) to join our Software Quality Engineering team in…
Added 5 mins ago
Senior Cloud Security Engineer
Peraton
Remote, United States
Peraton is looking for a Senior Cloud Security Engineer to lead proactive threat hunting, vulnerability analysis, and remediation in support of a multi-cloud environment with 70+ customer…
Added 5 mins ago
Senior Kubernetes Engineer
Peraton
Remote, United States
Peraton is seeking an experienced Senior Kubernetes Engineer to support development, modernization, and migration of containerized and agentic workloads in a government multi-cloud…
Added 6 mins ago
Lead AI Software Engineer
Humana
Louisville, KY · Dallas, TX · Fort Lauderdale, FL · Nashville, TN · Tampa, FL
We're seeking a Lead AI Software Engineer to help build the next generation of AI-powered products and platforms. This is a hands-on technical leadership role focused on designing,…
Added 6 mins ago
Sr. Developer
HEALTHSTREAM INC
Remote, United States
Added 7 mins ago
AI Lead Architect
Infinitive Inc
Remote, United States
Certification: Databricks Certified (Databricks Certified Data Engineer Professional, Solutions Architect, or Machine Learning Professional strongly preferred).
Added 8 mins ago
ETL Engineer / Data Scientist (TS/SCI)
Vantor Services Inc.
Herndon, VA
Vantor is seeking an ETL Engineer / Data Scientist to develop and maintain data pipelines that support mission applications, analytics, and data science workflows. The successful candidate…
Added 9 mins ago
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DevOps Engineer
TEKsystems
Madison, WI
- $140,000 to $170,000 USD / year
…cloud-native, distributed, serverless architecture.II. Implement automation, observability, monitoring, and infrastructure-as-code.III. Manage efficient and reliable CI/CD pipelines across…
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Linux Infrastructure Engineer
TEKsystems
Irving, TX
- $60 to $75 USD / hour
…changes, maintain technical documentation, and develop Bash/Python automation to improve operations and troubleshooting.Required Qualifications1. Bachelor's degree in a field related to IT,…
Added 10 mins ago
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Field Engineer - Automated Logic
Automated Logic Contracting Sv
Waukesha, WI
- $53,000 to $106,000 USD / year
At Automated Logic, a Carrier Company, we provide a work home for those ready to lead in the field. As a Field Engineer, you deliver durable solutions by applying sound technical judgment…
Added 11 mins ago
Staff Facilities Electrical Engineer
STERIS Corporation
Sanford, NC
The Staff Plant Electrical & Controls Engineer serves as a senior technical leader and subject matter expert for plant electrical, controls, automation, and electrical reliability systems…
Added 13 mins ago
Technical Staff Engineer - Layout
Microchip - USA
PA
As a member of Microchip’s engineering community, the Principal Engineer – Layout will be responsible for leading and executing automated place-and-route activities from floorplanning…
Added 13 mins ago
Staff Software Engineer - IAM
General Motors
Montpelier, VT
We’re looking for a Security Software Engineer to join the Security Products Engineering team and drive the design and implementation of security-focused software and services across GM.…
Added 13 mins ago
Lead Software Engineer
Evolent
Montpelier, VT
The Lead Software Engineer leads the design, development, and delivery of the web user experience for the Evolent Platform. This role defines the front-end architecture and technical…
Added 13 mins ago
Data Scientist 1
Baylor Scott & White Health
Montpelier, VT
Use SQL and Python to explore and prepare data, engineer features, perform statistical analysis,develop models, automate workflows, and validate results.
Added 13 mins ago
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Senior II Site Reliability Engineer
Akamai Technologies, Inc.
Montpelier, VT
- $146,400 to $263,600 USD / year
As a Senior II Site Reliability Engineer, you will be responsible for:
Added 13 mins ago
AT
Site Reliability Engineer II
Akamai Technologies, Inc.
Montpelier, VT
- $95,000 to $171,000 USD / year
As a Site Reliability Engineer II, you will be responsible for:
Added 13 mins ago
AT
Senior II Site Reliability Engineer
Akamai Technologies, Inc.
Montpelier, VT
- $146,400 to $263,600 USD / year
As a Senior Site Reliability Engineer, you will be responsible for:
Added 13 mins ago
Solutions Architect - Nutanix Database Service
Nutanix
Montpelier, VT
Are you an experienced, entrepreneurial Solutions Architect with deep expertise in database automation, DBaaS, and hybrid multi-cloud infrastructure? Do you excel at simplifying,…
Added 13 mins ago
Cybersecurity Engineer (Cloud)
Amentum
Montpelier, VT
Configure and test security policies, infrastructure-as-code controls, deployment automation, and supporting integrations in coordination with cloud platform and application owners.

Application Support Engineer

North Little Rock, AR, United States

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Job details

Experience: 1-3 years of demonstrable experience in a Technical Support role.
Posting language: English
Posted: Nov 3, 2026

Original job description

We are seeking a knowledgeable Application Support Engineer to support, monitor, and maintain the efficiency of our Branded Calling software applications. In this role, your duties will include supporting internal and external clients, monitor and maintain our Branded Calling applications, and collaborating with colleagues to improve the applications.

To ensure success as an Application Support Engineer, you should possess experience in providing support in a fast-paced environment, and by being proactive in resolving issues that could impact our applications. A person employed in Application Support is responsible for managing the resolution of application and system issues that arise across the Branded Calling suite. There is an on-call rotation that takes place once per month.

What you’ll be doing:

Providing software application support under the supervision of the Senior Engineer.
Owns the production applications and ensures they are running as expected.
Monitors Branded Calling application data for anomalies.
Performing analysis on software application functionality and suggesting improvements.
Consulting with the software development team, internal users, and clients to improve application performance.
Ensure documentation is kept up to date by working with Engineering and QA.
Provides technical support to teams within the organization, and to external clients when required.
Establishing and documenting the root causes of application errors and escalating serious concerns to the Senior Engineer.
Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date.
Monitoring application performance metrics.
Provide observability to the applications managed.
Implement Logging, Monitoring and Alerting for all applications.
Proactively identify and resolve technical issues.
Develop reports for teams across the business

What you’ll need:

A Bachelor's Degree in Computer Science, Information Technology, Information Systems, Computer Engineering, or similar.
1-3 years of demonstrable experience in a Technical Support role.
Ability to explain complex ideas to those with limited IT and systems knowledge.
Good communication skills: verbal and written.
Listening ability and patience.
Extraordinary customer service and relationship management experience.
Proficient Critical thinking skills.
Knowledge of AWS services, tools and best practices.
Basic knowledge of SIP call flows
Basic knowledge of REST API protocols

Bonus Points:

Willing to learn AWS technologies such as Amazon CloudWatch (including CloudWatch Agent, CloudWatch Logs, CloudWatch Alarms and CloudWatch Events), AWS X-Ray, Amazon SNS and Amazon Elasticsearch Service.
Understanding of multiple operating systems including Linux variants and windows. Have a working knowledge of multiple databases including PostgreSQL, Redshift and NoSQL data stores like Cassandra and AWS DynamoDB.
Perform automation activities using scripting languages such as bash, GNU utilities, Python, JavaScript and PowerShell for the Windows side.

Company Benefits:

Balancing the work-life flow is key to health and happiness! That is why we offer one of the most competitive packages in our industry with open PTO, company paid holidays, Flex Fridays and flexible work arrangements. We strongly value the health and wellness of our teammates and through our state-of-the-art fitness center we’re helping our teammates reach their wellness goals while at work. Add on generous health and dental/vision options, retirement plans, learning and development programs, career path frameworks, tuition reimbursement, company options and bonus potential you have many ways to take advantage of a comprehensive benefits package that means the most to you!

Learn More About First Orion:

First Orion helps businesses generate more revenue, increase efficiency, and improve the customer experience by empowering them to brand their phone calls with their name, logo and reason for calling. We are the market leader in branded communications technology, and a trusted partner to Fortune 500 companies and the largest U.S. mobile carriers.

First Orion has been voted a Great Place to Work with top rankings in every category.
Learn more about what our employees have to say on our First Orion Glassdoor page and watch our People First Diversity Statement/Video.
First Orion Culture Cornerstones are at the core of everything we do here.

Disclosure:

First Orion is an Affirmative Action and Equal Opportunity Employer. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties, and responsibilities may change at any time with or without notice, based on the changing needs of our business.

This position is not eligible for employment-based immigration visa/status sponsorship. Employees are required to demonstrate proper work authorization as required by I-9 compliance.

First Orion is interested in every qualified candidate who is eligible to work in the United States. First Orion’s immigration sponsorship policy is applied in a nondiscriminatory fashion regardless of race, gender, ethnic origin, or any other classification protected by law.

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