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Added 5 days ago
Senior Software Engineer - Mobile
Human Interest
Remote, United States
This is a high-impact, hands-on engineering role building the future of our mobile app experience. As a Senior Software Engineer on our Mobile team, you will design, build, and ship the…
Added 5 days ago
Senior .NET/Azure Systems Engineer
Chartis Consulting Corporation
Remote, United States
Chartis Federal is seeking a Senior .NET/Azure Systems Engineer to provide part-time application development, maintenance, and production support for a USPTO enterprise web application. The…
Added 5 days ago
Process Piping Designer
Stantec
Austin, TX
…project delivery under the direction of the design lead and/or engineer of…
Added 5 days ago
Senior Engineer - Structural - Mi-Tech Services, Inc.
Michels Corporation
Milwaukee, WI · 180 W Ostend St Baltimore, MD · Renton, WA
In your role as a senior structural engineer at Mi-Tech, you’ll design a wide variety of temporary and permanent structures associated with the construction of utility, infrastructure and…
Added 5 days ago
Senior Engineer - Structural - Mi-Tech Services, Inc.
Michels Corporation
Baltimore, MD · 180 W Ostend St Baltimore, MD · Renton, WA
In your role as a senior structural engineer at Mi-Tech, you’ll design a wide variety of temporary and permanent structures associated with the construction of utility, infrastructure and…
Added 5 days ago
Senior Engineer - Structural - Mi-Tech Services, Inc.
Michels Corporation
Renton, WA · 180 W Ostend St Baltimore, MD
In your role as a senior structural engineer at Mi-Tech, you’ll design a wide variety of temporary and permanent structures associated with the construction of utility, infrastructure and…
Added 5 days ago
Design Engineer - Structural - Mi-Tech Services, Inc.
Michels Corporation
Salt Lake City, UT · 180 W Ostend St Baltimore, MD · Renton, WA · South Jordan, UT
In your role as a structural engineer at Mi-Tech, you’ll design a wide variety of temporary and permanent structures associated with the construction of utility, infrastructure and heavy…
Added 5 days ago
Design Engineer - Structural - Mi-Tech Services, Inc.
Michels Corporation
Renton, WA · 180 W Ostend St Baltimore, MD · South Jordan, UT
In your role as a structural engineer at Mi-Tech, you’ll design a wide variety of temporary and permanent structures associated with the construction of utility, infrastructure and heavy…
Added 5 days ago
Design Engineer - Structural - Mi-Tech Services, Inc.
Michels Corporation
Baltimore, MD · 180 W Ostend St Baltimore, MD · Renton, WA · South Jordan, UT
In your role as a structural engineer at Mi-Tech, you’ll design a wide variety of temporary and permanent structures associated with the construction of utility, infrastructure and heavy…
Added 5 days ago
Design Engineer - Structural - Mi-Tech Services, Inc.
Michels Corporation
Milwaukee, WI · 180 W Ostend St Baltimore, MD · Renton, WA · South Jordan, UT
In your role as a structural engineer at Mi-Tech, you’ll design a wide variety of temporary and permanent structures associated with the construction of utility, infrastructure and heavy…
Added 5 days ago
Field Clinical Manager - Peripheral Nerve Stimulation (DFW, TX)
Bioventus LLC
Dallas, TX · Fort Worth, TX
Maintain open, effective communication with all PNS functions, including Regulatory Assurance, Quality Assurance, and Product Development, as well as with employees
Added 5 days ago
Application Support Engineer
North Little Rock, AR
We are seeking a knowledgeable Application Support Engineer to support, monitor, and maintain the efficiency of our Branded Calling software applications. In this role, your duties will…
Added 5 days ago
JS
Data Center Network Engineer
JCS Solutions LLC
Joint Base Andrews, MD
- $70,000 to $110,000 USD / year
JCS Solutions is seeking a Data Center Network Engineer to support mission-critical enterprise network operations for the Air Force National Capital Region (AFNCR). This position plays a…
Added 5 days ago
Jr. ML Developer
Herndon, VA
As a Junior Machine Learning Developer, you will play a critical role in supporting the design, development, and deployment of machine learning models that drive data-driven decision-making…
Added 5 days ago
Process Engineer
AM BIDCO OPERATIONS LLC dba MOVA Metals
Freeport, TX
Propose, design and conduct research that leads to new product or process development.
Added 5 days ago
Senior Staff Manager, Layout Design
Samsung Semiconductor
San Jose, CA
Collaborate with process integration and design engineer for core design architecture and technology co-optimization
Added 5 days ago
Data Engineer
Altamira Technologies Corp.
Tampa, FL · Suitland, MD
Position Description: Data Engineer supports the design, development, and maintenance of data pipelines, data models, and analytics platforms.
Added 5 days ago
Senior Lead Automation / Industrial Engineer
Integrated Production Systems, Inc
ARLINGTON, TX
We are seeking a Senior Lead Automation / Industrial Engineer to serve as a Senior Technical Lead and subject matter expert (SME) supporting the design, development, integration, and…
Added 5 days ago
Sales Engineer, Commercial Building Services - Aftermarket TX
Grundfos
Brookshire, TX · Houston, TX
As our new Commercial Building Services Aftermarket Sales Engineer - Texas, you'll be driving profitable installed-base growth through energy optimization, upgrades, replacements, service…
Added 5 days ago
AI Delivery Engineer - AWS Bedrock
Kunai
Remote, United States
As an AI Delivery Engineer on PwC’s client-facing Generative AI team, you work alongside client teams to turn business problems into AI applications that people use every day. You join a…
Added 5 days ago
Airworthiness Engineer, Omen
Anduril Industries
Costa Mesa, CA
Anduril is seeking a Senior Airworthiness Engineer to join the Omen team at our Costa Mesa HQ. Omen is Anduril’s hover-to-cruise autonomous air vehicle (AAV) that packs the endurance,…
Added 5 days ago
S
SciTec Internship - Princeton 2027
SciTec
Princeton, NJ
- $24 to $26 USD / hour
Are you a talented software/computer engineer? Do you work well in an agile, collaborative team environment? Do you have a passion for developing software? Are you skilled in business…
Added 5 days ago
Staff NPI Test Engineer
Wolfspeed, Inc.
Durham, NC
As a Test Engineer, you will design, develop, and implement cost-effective test methods and equipment for all phases of new product development and manufacturing. Create test programs,…
Added 5 days ago
Digital/Technical Product Manager Lead- AI Ops
United Services Automobile Asn
United States
…than a custom build - in partnership with the Platform/MLOps Engineer and both…
Added 5 days ago
Design Engineer
Ralliant
Chandler, AZ
PacSci EMC, a Ralliant company, is seeking a Design Engineer to support the design, development, improvement, production, and sustainment of ordnance components and systems for…

Application Support Engineer

North Little Rock, AR, United States

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Job details

Experience: 1-3 years of demonstrable experience in a Technical Support role.
Posting language: English
Posted: Nov 3, 2026

Original job description

We are seeking a knowledgeable Application Support Engineer to support, monitor, and maintain the efficiency of our Branded Calling software applications. In this role, your duties will include supporting internal and external clients, monitor and maintain our Branded Calling applications, and collaborating with colleagues to improve the applications.

To ensure success as an Application Support Engineer, you should possess experience in providing support in a fast-paced environment, and by being proactive in resolving issues that could impact our applications. A person employed in Application Support is responsible for managing the resolution of application and system issues that arise across the Branded Calling suite. There is an on-call rotation that takes place once per month.

What you’ll be doing:

Providing software application support under the supervision of the Senior Engineer.
Owns the production applications and ensures they are running as expected.
Monitors Branded Calling application data for anomalies.
Performing analysis on software application functionality and suggesting improvements.
Consulting with the software development team, internal users, and clients to improve application performance.
Ensure documentation is kept up to date by working with Engineering and QA.
Provides technical support to teams within the organization, and to external clients when required.
Establishing and documenting the root causes of application errors and escalating serious concerns to the Senior Engineer.
Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date.
Monitoring application performance metrics.
Provide observability to the applications managed.
Implement Logging, Monitoring and Alerting for all applications.
Proactively identify and resolve technical issues.
Develop reports for teams across the business

What you’ll need:

A Bachelor's Degree in Computer Science, Information Technology, Information Systems, Computer Engineering, or similar.
1-3 years of demonstrable experience in a Technical Support role.
Ability to explain complex ideas to those with limited IT and systems knowledge.
Good communication skills: verbal and written.
Listening ability and patience.
Extraordinary customer service and relationship management experience.
Proficient Critical thinking skills.
Knowledge of AWS services, tools and best practices.
Basic knowledge of SIP call flows
Basic knowledge of REST API protocols

Bonus Points:

Willing to learn AWS technologies such as Amazon CloudWatch (including CloudWatch Agent, CloudWatch Logs, CloudWatch Alarms and CloudWatch Events), AWS X-Ray, Amazon SNS and Amazon Elasticsearch Service.
Understanding of multiple operating systems including Linux variants and windows. Have a working knowledge of multiple databases including PostgreSQL, Redshift and NoSQL data stores like Cassandra and AWS DynamoDB.
Perform automation activities using scripting languages such as bash, GNU utilities, Python, JavaScript and PowerShell for the Windows side.

Company Benefits:

Balancing the work-life flow is key to health and happiness! That is why we offer one of the most competitive packages in our industry with open PTO, company paid holidays, Flex Fridays and flexible work arrangements. We strongly value the health and wellness of our teammates and through our state-of-the-art fitness center we’re helping our teammates reach their wellness goals while at work. Add on generous health and dental/vision options, retirement plans, learning and development programs, career path frameworks, tuition reimbursement, company options and bonus potential you have many ways to take advantage of a comprehensive benefits package that means the most to you!

Learn More About First Orion:

First Orion helps businesses generate more revenue, increase efficiency, and improve the customer experience by empowering them to brand their phone calls with their name, logo and reason for calling. We are the market leader in branded communications technology, and a trusted partner to Fortune 500 companies and the largest U.S. mobile carriers.

First Orion has been voted a Great Place to Work with top rankings in every category.
Learn more about what our employees have to say on our First Orion Glassdoor page and watch our People First Diversity Statement/Video.
First Orion Culture Cornerstones are at the core of everything we do here.

Disclosure:

First Orion is an Affirmative Action and Equal Opportunity Employer. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties, and responsibilities may change at any time with or without notice, based on the changing needs of our business.

This position is not eligible for employment-based immigration visa/status sponsorship. Employees are required to demonstrate proper work authorization as required by I-9 compliance.

First Orion is interested in every qualified candidate who is eligible to work in the United States. First Orion’s immigration sponsorship policy is applied in a nondiscriminatory fashion regardless of race, gender, ethnic origin, or any other classification protected by law.

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