THIS POSTING IS FOR EXISTING TWC EMPLOYEES ONLY
WHO WE ARE:
Texas Workforce Commission connects people with careers across the state. The Administrative Assistant V position is located at our State Office location in Austin is on the north lawn of the Texas State Capitol. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. This is an In-Office position at our 101 E 15th St, Austin location. Work hours are flexible Monday – Friday, starting as early as 7:00am, ending no later than 6:00pm. Work schedule must be approved by Management. TWC is not considering applications from individuals who require sponsorship for an employment visa, now or in the future, for this position. This includes, but is not limited to, individuals currently on H-1B, F-1 (OPT/CPT), or H-4 visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.
WHO YOU ARE:
You have great organizational skills, strong attention to detail and the ability to handle multiple priorities while meeting strict deadlines.
WHAT YOU WILL DO:
As an Administrative Assistant V, work primarily involves supervising support staff for the Appeals Department. The Appeals department holds first level appeals hearings in disputed claims for unemployment insurance benefits under the Texas Unemployment Compensations Act; and disputed claims for unemployment insurance under specific federal programs. Upon request the Appeals Department may also be called upon to hold other special hearings. The hearings are mandated by state law and are to be held in a fair and impartial manner. This position performs highly-advanced (senior-level) administrative support work. Works under minimal supervision, with considerable latitude for the use of initiative and independent judgment.
YOU WILL BE TRUSTED TO:
- Coordinate, monitor, and lead subordinate staff and resources to maintain efficient processing of appeals.
- Coordinate training staff on use of the Benefits System, and Appeals notice writing applications, as well as departmental policies and procedures.
- Process incoming appeals for scheduling, including resets, remands, re-openings and specialty programs.
- Maintain and update training and reference materials in paper and electronic formats.
- Monitor notice writer staff performance and maintains measures for the departmental performance dashboard.
- May conduct user acceptance testing for new software development and programming enhancements.
- Explain and disseminate information concerning agency programs and procedures.
- Coordinate cross-training employees in other areas as necessary for employee growth and ensuring smooth workflow throughout the unit.
- Coordinate with staff as necessary to help in other areas of the department due to unexpected absences/down time or equipment problems.
- Keep management informed of work activities, personnel developments, and new ideas to improve operations.
- Assist in implementing any changes required by management.
- Perform related work as assigned.
YOU QUALIFY WITH:
- Four years of full-time experience that provided knowledge of administrative support functions and office practices and procedures, or clerical administration and business management practices, such as preparation, maintenance and control of forms, records and reports.
- Relevant academic credits may be applied toward experience qualifications for this position.
- One year of full-time in-service TWC experience classified as an Administrative Assistant IV with regular status will satisfy the minimum qualifications.
YOU ARE A GREAT FIT WITH:
- Experience as a Case Processor Supervisor.
- Experience within the Texas Workforce Appeals Department.
- Extensive knowledge of the Texas Unemployment Compensation Act.
- Experience creating training materials and conducting training.
- PC/Software knowledge, especially Case Processor and FileNet.
- Excellent Communication skills.
- Experience processing incoming appeals.
- Attention to detail, to accurately enter information.
- Ability to work in a fast-paced environment.
YOU GAIN:
- A Family Friendly Certified Workplace
- Competitive salary: $4,050/month
- Defined Retirement Benefit Plan
- Optional 401(k) and 457 accounts
- Medical Insurance
- Paid time off, including time for vacation, sick and family care leave
- Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits Duty involves up to 10% travel within the state of Texas.
VETERANS:
Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_AdministrativeSupport.pdf
HOW TO APPLY:
To be considered, please complete a State of Texas Application for Employment on Taleo (Job Search). TWC is not considering applications from individuals who require sponsorship for an employment visa, now or in the future, for this position. This includes, but is not limited to, individuals currently on H-1B, F-1 (OPT/CPT), or H-4 visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.
