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MI
Administrative Assistant-Class II Consultant Services
Macomb ISD
Clinton Township, MI
- $21.42 to $24.04 USD / hour
3. Above average language skills and computer skills with demonstrated proficiency of microcomputer applications, including: MS Word, Excel, PowerPoint, Access, Internet Explorer, and…
Added just now
Service Superintendent - Phoenix, AZ
OBR Cooling Towers, LLC
Remote, United States
Added 1 min ago
VI
Facilities Manager, HQ & Retail
Vuori, Inc
Carlsbad, CA
- $80,000 to $103,000 USD / year
Liase with local city, county, state and federal agencies to ensure all applications, permits, and registrations are maintained and up to date, and renewed on time
Added 1 min ago
IT Help Desk Technician
TAD PGS, Inc.
Laurel, MD
…for account administration, desktop, laptop, mobile devices, applications, and network connectivity problems remotely in a call center or walk-up…
Added 1 min ago
Systems Engineer (6902)
MetroStar
Reston, VA
Strong troubleshooting skills across servers, storage, network devices, and enterprise applications.
Added 1 min ago
BC
Harm Reduction Specialist
Bullitt County Health Department
United States
- $15.17 to $18.86 USD / hour
…sources for funding opportunities, assists with completing applications for grants or other funding, prepares or helps review drafts of needed materials, contacts and builds relationships…
Added 1 min ago
Family and Community Engagement Director
UMATILLA-MORROW COUNTY HEAD START INC
Hermiston, OR
Provide program information and priorities for grant applications, renewals, amendments, and program reports. Finance leads accounting, fiscal reporting, reimbursement processing, and…
Added 1 min ago
Leasing Consultant
FRIEDMAN MANAGEMENT COMPANY
Southfield, MI
Assisting potential clients in completing rental applications and lease agreements
Added 1 min ago
Senior Associate Provost for University Libraries and Educational Technologies
Thomas Jefferson University
Philadelphia, PA
Added 2 mins ago
GE Vernova Nuclear Engineer - Stability Analysis 1
Global Nuclear Fuel-Americas, LLC
United States
…PRNM stability interface, and other analyses supporting reload applications for Boiling Water Reactor (BWR) plants, including currently operating BWR plants as well as new plants (BWRX-300)…
Added 2 mins ago
GE Vernova Nuclear LOCA & Containment Engineer
GE Vernova Hitachi Nuclear Energy Americas LLC
United States
You will support reload and design applications for Boiling Water Reactor (BWR) plants, including currently operating BWR plants as well as new plants (ABWR, BWRX) operating or planned…
Added 2 mins ago
LPN - May Qualify for Up to $50,000 CMS Incentives
Elevation Healthcare, LLC
Jonesboro, GA
This location accepts all qualified nursing applications, regardless of the CMS program eligibility.****
Added 2 mins ago
O-
General Manager
Orangetheory - Franchise #0324
ALEXANDRIA, VA
- $50,000 to $60,000 USD / year
Personally invite high-potential members to consider a role at CamFit. Do not wait for applications, go find the talent.
Added 2 mins ago
O-
General Manager
Orangetheory - Franchise #0324
STATE COLLEGE, PA
- $50,000 to $60,000 USD / year
Personally invite high-potential members to consider a role at CamFit. Do not wait for applications, go find the talent.
Added 2 mins ago
O-
General Manager
Orangetheory - Franchise #0324
Mechanicsburg, PA
- $55,000 to $60,000 USD / year
Personally invite high-potential members to consider a role at CamFit. Do not wait for applications, go find the talent.
Added 2 mins ago
Documentation Coordinator
Government Solutions Group, LLC
Washington, DC
Proficiency with Microsoft Office applications, especially Word, Excel, Outlook, and SharePoint or similar document management systems.
Added 2 mins ago
US
SENIOR TECHNICAL PHYSICAL SCIENTIST
United States Fleet Forces Command
Washington, DC
- $186,207 to $228,000 USD / year
TQ 1. Demonstrated experience in time standards, precise timekeeping, and time dissemination, including conventional standards for scientific and technical applications.
Added 2 mins ago
NS
TECHNICIAN
Naval Sea Systems Command
Crane, IN
- $106,437 to $163,514 USD / year
…installations. | You will utilize broad knowledge of the technical applications of mechanical systems to maintain, repair, and document processes and procedures related to tactical systems…
Added 2 mins ago
FH
Environmental Protection Specialist - Direct Hire
Federal Highway Administration
Indianapolis, IN
- $90,341 to $117,446 USD / year
Added 2 mins ago
FA
Supervisory Aircraft Pilot
Federal Aviation Administration
Fort Worth, TX · Kansas City, MO · Wichita, KS · Des Plaines, IL
- $112,283 to $173,980 USD / year
Added 2 mins ago
VH
Medical Support Assistant (Advanced)
Veterans Health Administration
Birmingham, AL
- $54,207 to $70,468 USD / year
Added 2 mins ago
SI
Supervisory Interdisciplinary Horticulturist/Landscape Architect
Smithsonian Institution
Washington, DC
- $143,913 to $187,093 USD / year
Added 2 mins ago
SI
Supervisory Interdisciplinary Horticulturist/Landscape Architect
Smithsonian Institution
Washington, DC
- $143,913 to $187,093 USD / year
Added 2 mins ago
AF
MANAGEMENT ANALYST - DIRECT HIRE AUTHORITY
Air Force Materiel Command
Arlington, VA
- $102,415 to $158,322 USD / year
Added 2 mins ago
FT
Program Analyst - DIRECT HIRE
Federal Transit Administration
Washington, DC
- $85,447 to $133,142 USD / year

Account Representative

New Orleans, LA, United States

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Job details

Posting language: English

Original job description

Intralox, L.L.C. is seeking candidates for an upcoming class of Account Representatives within the Customer Service team. Account Representatives deliver outstanding service and manage customer accounts through both reactive and proactive engagement. Working as part of an industry-specific team, they help strengthen customer relationships, support day-to-day business needs, and sustain and grow sales.

The anticipated start date for this position is January 25, 2027.

This position is not eligible for work authorization sponsorship.

Intralox is a division of Laitram, L.L.C., with an extensive portfolio of innovative conveyance solutions and services that improve lives and optimize businesses worldwide.

Our global workforce of over 3,000 employees in 20+ countries consist of reliable problem solvers, continuously developing and directly delivering solutions that have driven our customers’ growth worldwide for more than 45 years.

Intralox was founded on the principle of doing the right thing, by treating customers, employees, and suppliers with honesty, fairness, and respect. We invest heavily in these values and aim to practice our business philosophy principles every day, which is why we have been consistently recognized for innovation and workplace excellence. We believe in the power of a good idea no matter where it comes from, using trust as the foundation to how we work, and that self-managed people are our greatest asset.

We listen objectively, think creatively, and deliver results. To learn more about our company culture, philosophy, and benefits, please visit our company page.

Responsibilities

Respond to customer requests for quotes, orders, product information, and service support received through phone, email, customer portals, and other communication channels with a high degree of accuracy and professionalism.
Manage a high volume of transactional and account-related work while meeting service expectations and maintaining attention to detail.
Prioritize urgent requests, including expedited orders, while effectively managing standard orders and routine customer needs.
Provide product recommendations and technical assistance for conveyor and belting solutions; consult with internal technical resources when additional expertise is required.
Help customers improve existing operations by providing industry-specific product information and identifying opportunities for replacement, improvement, or new business.
Build and expand customer relationships through responsive service and proactive account engagement.
Co-manage accounts and contribute to team-selling initiatives in partnership with Account Managers, technical teams, and other cross-functional resources.
Manage customer returns, complaints, and service issues in accordance with established processes, ensuring appropriate documentation and follow-through.
Maintain accurate, current account and customer-contact information.
Use CRM and ERP systems to document customer interactions, manage account activity, support quotes and orders, and maintain visibility of follow-up actions.
Communicate order status, next steps, and resolutions clearly to customers and internal stakeholders.
Follow established procedures while applying sound judgment to resolve customer needs and escalate complex issues appropriately.

Requirements

Minimum of three years of experience in a customer service role.
High school diploma or equivalent.
Strong mathematical and technical aptitude. During the interview process, candidates must complete and pass both a mathematics test and a technical aptitude assessment.
Excellent verbal and written communication skills. During the interview process, candidates must complete and pass a written assessment.
Demonstrated ability to deliver accurate, professional service by phone and through electronic communication channels.
Strong organizational, prioritization, and time-management skills.
High attention to detail and accuracy, particularly when processing quotes, orders, account information, and other transactional work.
Sound judgment, problem-solving ability, and a process- and procedure-oriented approach.
Ability to work effectively as a self-managed, proactive team member in a collaborative environment.
Working knowledge of Windows-based software and proficiency with Microsoft Office applications.
Ability to learn and effectively use CRM, ERP, and customer-portal systems.
Ability to work rotating shifts: 7:00 a.m.–4:00 p.m.; 7:30 a.m.–4:30 p.m.; 8:00 a.m.–5:00 p.m.; and 9:00 a.m.–6:00 p.m. One working Saturday per year is required for professional development.
Working Arrangement: This role is onsite for the first 9–12 months to support training and onboarding. Following the training period, the position is eligible for a hybrid schedule of three days in the office and two days remote per week.
Ability to travel by air and car at least two times per year for up to one week at a time.
Ability to type a minimum of 35 words per minute.
Ability to work occasional weekends for training and development.
Ability to work some holidays.

Desired Qualifications

Business-to-business customer service experience, including phone and email support.
Basic mechanical aptitude to support product selection and troubleshooting.
Experience managing customer relationships or accounts in a technical, manufacturing, industrial, or distribution environment.
Experience working in a high-volume, transaction-oriented environment.
Familiarity with CRM systems, Microsoft Dynamics 365, and ERP systems such as Oracle.
College degree or relevant postsecondary education.
Spanish-English bilingual proficiency for designated bilingual openings.

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