Technology Success Engineer

Technology Success Engineer

$80000 - $95000 per year | Philadelphia, PA | On-site | Permanent

Drive Client Success Through Proactive IT Solutions

A bit about us:

We are a growing Managed IT Services Provider (MSP) dedicated to helping businesses maximize the performance, security, and reliability of their technology environments. Our team partners closely with clients to proactively manage their infrastructure, reduce risk, and implement technology solutions that support long-term business success.

We believe in building lasting client relationships through exceptional service, technical expertise, and a proactive approach to IT. Our collaborative culture encourages continuous learning, professional growth, and the opportunity to work with a wide range of technologies across diverse client environments.

Why join us?

Competitive Compensation based on experience

Comprehensive Benefits including Medical, Dental, and Vision Insurance

401(k) with company match

Paid Time Off & Paid Holidays

Ongoing technical training and certification support

Opportunity to work with the latest Microsoft, networking, and cloud technologies

Exposure to a variety of client environments and infrastructure projects

Career advancement within a growing Managed Services organization

Collaborative, team-oriented culture with experienced engineers

Local travel with the ability to work directly with clients and make a meaningful impact

Job Details

he Technology Success Engineer serves as the dedicated technical owner for an assigned portfolio of clients. This role combines systems administration, network engineering, infrastructure optimization, and customer support to ensure client environments remain secure, reliable, and aligned with industry best practices.

You'll proactively assess client IT environments, identify opportunities for improvement, implement technical solutions, and serve as a trusted advisor while collaborating with internal engineering, project, and service teams.

Responsibilities

Serve as the primary technical resource for assigned client accounts

Perform proactive infrastructure assessments and technology health checks

Analyze client networks, servers, cloud services, and security posture for optimization opportunities

Recommend and implement infrastructure improvements and best practices

Provide onsite technical support for escalated issues, installations, and troubleshooting

Configure, maintain, and support networking equipment including firewalls, switches, wireless access points, VLANs, and VPNs

Administer Microsoft 365, Windows Server, Active Directory, Group Policy, DNS, DHCP, and Windows operating systems

Support endpoint security, backup, and disaster recovery solutions

Collaborate with vCIOs, Project Engineers, and Service Desk teams to identify risks and implement solutions

Maintain accurate documentation of client environments, configurations, credentials, and processes

Communicate technical findings and recommendations clearly to clients

Help maintain infrastructure, security, and operational standards across client environments

Qualifications

Required

2+ years of IT support, Network Administration, or Managed Services (MSP) experience

Hands-on experience supporting Microsoft-based environments

Experience with Microsoft 365 administration

Working knowledge of Windows Server, Active Directory, Group Policy, DNS, and DHCP

Experience configuring and troubleshooting:

Firewalls

Managed Switches

Wireless Access Points

VLANs

VPNs

Strong troubleshooting and analytical skills

Excellent communication and customer service abilities

Ability to work independently while managing multiple client environments

Valid driver's license with the ability to travel locally

Preferred

MSP experience

Experience with ConnectWise, Datto, Kaseya, or similar PSA/RMM platforms

IT Glue or similar documentation platform experience

PowerShell scripting or automation experience

macOS support experience

Industry certifications such as:

CompTIA Network+

CompTIA Security+

Microsoft Certifications

Cisco Certifications

Travel

Local travel to client sites as needed

Reliable transportation and valid driver's license required

Primarily daytime travel with minimal overnight travel

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

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