Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added just now
Network Operations Engineer
Meta
Montgomery, AL
…to implement effective changes. Provide feedback on existing tools, processes, and policies to help scale with the rapid expansion of the Meta platform and customer…
Added just now
C
Test Analyst - QNXT
Cognizant
Montgomery, AL
- $70,000 to $92,000 USD / year
Good to have API testing, automation testing, AI tools.
Added just now
Supervisor - Call Center
Maximus
Montgomery, AL
Experience with workforce management and real-time queue tools.
Added just now
Vice President, Cloud Platform Engineer
SitusAMC
Montgomery, AL
Innovation & Scalability: Architect and develop new AWS services, leveraging tools like Kubernetes, Istio/Linkerd, and Karpenter for scalable, cloud-native solutions.
Added just now
Risk Adjustment Strategic Partner
Intermountain Health
Montgomery, AL
…multiple data points relevant to population health, navigate data tools to monitor and analyze health data to identify trends, and develop strategies to address gaps in care, provide…
Added just now
IFPC Principal Mechanical Engineer
Leidos
Huntsville, AL
Proficiency with CAD tools such as Creo, CATIA, AutoCAD, or SolidWorks.
Added just now
Senior Manufacturing Engineer, Welding and Automation - Leeds, AL
Hubbell Incorporated
Leeds, AL
…Unified Business Solutions teams that provide consistent process, tools technologies across our…
Added just now
Quality Technician II - Leeds, AL
Hubbell Incorporated
Leeds, AL
…Unified Business Solutions teams that provide consistent process, tools technologies across our…
Added just now
Human Resources Generalist - Birmingham, AL
Hubbell Power Systems
Leeds, AL
…Unified Business Solutions teams that provide consistent process, tools technologies across our…
Added just now
EG
Business Systems Analyst (BSA)
Eliassen Group
Montgomery, AL
- $70 to $80 USD / hour
Use AI tools such as Claude to accelerate research, planning, communications, synthesis, and artifact development.
Added just now
EG
QA Automation Engineer
Eliassen Group
Montgomery, AL
- $75 to $82 USD / hour
Experience as an Automation Engineer using tools such as Selenium with Java or similar.
Added just now
EG
Staff AI & Data Engineer – Databricks
Eliassen Group
Montgomery, AL
- $80 to $90 USD / hour
Build governed Unity Catalog functions and agent-ready tools and endpoints.
Added just now
EG
Senior Solution Architect – Databricks, Data & AI
Eliassen Group
Montgomery, AL
- $100 to $105 USD / hour
Added just now
EG
Senior Python Developer
Eliassen Group
Montgomery, AL
- $74 to $78 USD / hour
Our client seeks a Senior Python Developer to build and operate components of aSaaS risk and compliance AI platform. The role requires hands-on development across data ingestion, storage,…
Added just now
G
Diesel Tech/Heavy Equipment Mechanic Needed!
GPAC
Bismarck, ND
- $25 to $40 USD / hour
Utilize diagnostic tools and equipment to ensure accurate assessments and efficient repairs.
Added 1 min ago
Intern
McDermott
Houston, TX
Proficiency in digital tools including familiarity with standard office software (eg, Microsoft Office) and ability to learn and adapt to new software and tools quickly
Added 1 min ago
G
Electrical Design Engineer
GPAC
Needham, MA
- $90,000 to $125,000 USD / year
Analytical Skills: Ability to utilize simulation tools, perform statistical methods (e.g., FMEA), and conduct thorough failure analysis.
Added 1 min ago
G
Electrical Design Engineer
GPAC
Newton, MA
- $90,000 to $125,000 USD / year
Analytical Skills: Ability to utilize simulation tools, perform statistical methods (e.g., FMEA), and conduct thorough failure analysis.
Added 1 min ago
G
Electrical Design Engineer
GPAC
Cambridge, MA
- $90,000 to $125,000 USD / year
Analytical Skills: Ability to utilize simulation tools, perform statistical methods (e.g., FMEA), and conduct thorough failure analysis.
Added 1 min ago
G
Electrical Design Engineer
GPAC
Somerville, MA
- $90,000 to $125,000 USD / year
Analytical Skills: Ability to utilize simulation tools, perform statistical methods (e.g., FMEA), and conduct thorough failure analysis.
Added 1 min ago
G
Electrical Design Engineer
GPAC
Quincy, MA
- $90,000 to $125,000 USD / year
Analytical Skills: Ability to utilize simulation tools, perform statistical methods (e.g., FMEA), and conduct thorough failure analysis.
Added 1 min ago
G
Electrical Design Engineer
GPAC
Woburn, MA
- $90,000 to $125,000 USD / year
Analytical Skills: Ability to utilize simulation tools, perform statistical methods (e.g., FMEA), and conduct thorough failure analysis.
Added 2 mins ago
G
Electrical Design Engineer
GPAC
Brookline, MA
- $90,000 to $125,000 USD / year
Analytical Skills: Ability to utilize simulation tools, perform statistical methods (e.g., FMEA), and conduct thorough failure analysis.
Added 2 mins ago
G
Electrical Design Engineer
GPAC
Boston, MA
- $90,000 to $125,000 USD / year
Analytical Skills: Ability to utilize simulation tools, perform statistical methods (e.g., FMEA), and conduct thorough failure analysis.
Added 2 mins ago
G
Manufacturing Manager
GPAC
Knoxville, TN
- $125,000 to $150,000 USD / year
Proficiency with ERP/MRP systems and production reporting tools

Jobgether

Workforce Manager, Support

Remote, United States

Apply About employer

Applications open in a new tab.

Job details

Experience: 5+ years of experience in contact center workforce management, including at least 2 years owning or leading a workforce management function.
Posting language: English
Posted: Nov 6, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Workforce Manager, Support based in the United States.

As Workforce Manager, Support, you will build and lead workforce management across a growing, multichannel customer support organization. You will own forecasting, capacity planning, scheduling, real-time workforce operations, and performance optimization to ensure the right people and skills are available when customers need assistance. Working across phone, email, chat, SMS, and support casework, you will develop scalable staffing models that balance service quality, employee needs, and operational efficiency. You will collaborate closely with Support leadership, Finance, Recruiting, and Analytics to translate business demand into effective workforce plans and budgets. You will also strengthen workforce systems, automate processes, and provide actionable insights that help frontline leaders focus on coaching and team development. This is a hands-on opportunity to shape workforce operations in a fast-growing, remote-first technology environment. Accountabilities

• Forecast demand and plan capacity: Own short-, medium-, and long-term forecasts across phone, email, chat, SMS, and support casework. Build interval-level staffing models by channel, skill, and support tier using methodologies such as Erlang C and workload-based capacity planning.

• Develop workforce and headcount plans: Account for contact volumes, average handle time, occupancy, shrinkage, attrition, training, and employee ramp time when determining staffing needs. Partner with Finance, Recruiting, and Support leadership on hiring timelines, headcount plans, and workforce budgets.

• Improve forecast accuracy: Monitor forecast performance, investigate variances, and adjust assumptions based on business growth, seasonality, and the impact of automation.

• Own scheduling and workforce optimization: Manage schedules across distributed teams and time zones, aligning coverage with forecast demand and service-level targets. Optimize shifts, breaks, paid time off, training, coaching, and other offline activities.

• Establish scheduling procedures: Define processes for schedule changes, overtime, attendance exceptions, and adherence monitoring while identifying coverage gaps and opportunities to improve workforce utilization.

• Lead real-time workforce management: Monitor staffing levels, agent availability, queue performance, service levels, occupancy, and schedule adherence. Conduct intraday reforecasting and coordinate adjustments in response to demand changes, absenteeism, or operational disruptions.

• Manage operational risks: Develop escalation procedures and contingency plans for service-level risks, staffing shortages, and system outages.

• Analyze performance and recommend improvements: Identify root causes of service-level misses, capacity loss, and operational inefficiencies. Deliver clear reporting, regular performance reviews, and actionable recommendations to Support leaders.

• Optimize workforce management systems: Lead the implementation, configuration, and ongoing improvement of workforce management platforms and supporting processes. Maintain reliable workforce data and integrations with support, telephony, and employee management systems.

• Build scalable processes: Automate manual workflows, document operating procedures, establish clear ownership, and continuously improve workforce efficiency and service consistency as the organization grows.

Requirements:

• 5+ years of experience in contact center workforce management, including at least 2 years owning or leading a workforce management function.

• Demonstrated expertise in forecasting, capacity planning, scheduling, real-time workforce management, and performance analysis within a high-volume, multichannel support environment.

• Strong understanding of workforce planning methodologies, including Erlang C, interval forecasting, occupancy, shrinkage, schedule adherence, and service-level optimization.

• Advanced proficiency in Excel or Google Sheets, with experience building and maintaining complex staffing and capacity models.

• Hands-on experience implementing, configuring, or administering workforce management platforms.

• Strong analytical skills and the ability to translate operational data into practical staffing recommendations and performance improvements.

• Experience supporting distributed teams, skill-based routing, and complex scheduling requirements across time zones.

• Proven track record of improving forecast accuracy, staffing efficiency, service-level consistency, or workforce utilization.

• Excellent communication and cross-functional collaboration skills, with strong operational ownership and sound judgment.

Nice to have:

• Experience building workforce management capabilities within a high-growth SaaS or technology company.

• Familiarity with workforce management platforms such as NICE, Genesys, Verint, Calabrio, or Assembled.

• Experience with Salesforce, Intercom, or comparable customer support platforms.

• Proficiency in SQL, Snowflake, or business intelligence tools.

• Experience assessing how AI and automation affect contact volumes, demand patterns, and staffing requirements.

Benefits:

• Base salary: Estimated annual range of $100,000–$130,000 USD.

• Remote work: 100% remote workplace, with work-from-anywhere flexibility.

• Paid time off: Unlimited PTO.

• Healthcare: Comprehensive health coverage.

• Additional perks: Extra employee perks and benefits.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

Apply About employer

More about this job

Skills

Customer service
Forecasting
Scheduling
Leadership
Coaching
Team building
Erlang
C
Reporting
Microsoft Excel
Google Sheets
Analytical skills
Communication skills
Collaboration
Salesforce
SQL
Snowflake
Business intelligence

Report this job