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Maintenance Manager - CNC Equipment
GPAC
Cedar Rapids, IA
- $85,000 to $115,000 USD / year
We are seeking a hands-on Maintenance Manager to lead all maintenance activities within a manufacturing environment. This role is highly focused on equipment reliability, CNC machine…
Added just now
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Maintenance Manager - CNC Equipment
GPAC
Waterloo, IA
- $85,000 to $115,000 USD / year
We are seeking a hands-on Maintenance Manager to lead all maintenance activities within a manufacturing environment. This role is highly focused on equipment reliability, CNC machine…
Added just now
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Maintenance Manager - CNC Equipment
GPAC
Mason City, IA
- $85,000 to $115,000 USD / year
We are seeking a hands-on Maintenance Manager to lead all maintenance activities within a manufacturing environment. This role is highly focused on equipment reliability, CNC machine…
Added just now
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Maintenance Manager - CNC Equipment
GPAC
Iowa Falls, IA
- $85,000 to $115,000 USD / year
We are seeking a hands-on Maintenance Manager to lead all maintenance activities within a manufacturing environment. This role is highly focused on equipment reliability, CNC machine…
Added just now
Key Account Manager - Endocrinology - San Jose, CA
Military Spouse Jobs & VetJobs
United States
The Rare Disease Key Account Manager’s overall goal is to reduce time to diagnosis, increase appropriate patient identification and improve speed to treatment by partnering with key…
Added just now
Key Account Manager - Endocrinology - San Francisco, CA
Military Spouse Jobs & VetJobs
United States
The Rare Disease Key Account Manager’s overall goal is to reduce time to diagnosis, increase appropriate patient identification and improve speed to treatment by partnering with key…
Added just now
Rare Disease Key Account Manager - Atlanta, GA
Military Spouse Jobs & VetJobs
United States
The Rare Disease Key Account Manager’s overall goal is to reduce time to diagnosis, increase appropriate patient identification and improve speed to treatment by partnering with key…
Added just now
Rare Disease Key Account Manager - Salt Lake City, UT
Military Spouse Jobs & VetJobs
United States
The Rare Disease Key Account Manager’s overall goal is to reduce time to diagnosis, increase appropriate patient identification and improve speed to treatment by partnering with key…
Added just now
Rare Disease Key Account Manager - Seattle, WA
Military Spouse Jobs & VetJobs
United States
The Rare Disease Key Account Manager’s overall goal is to reduce time to diagnosis, increase appropriate patient identification and improve speed to treatment by partnering with key…
Added 1 min ago
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Manufacturing Manager
GPAC
Clarksville, TN
- $125,000 to $150,000 USD / year
The Manufacturing Manager is responsible for leading daily production operations to ensure safe, efficient, and high-quality manufacturing of products. This role oversees production teams,…
Added 2 mins ago
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(USA) Assistant General Manager (Grocery - Full & MDC)
Walmart
Harrisonville, MO
- $116,000 to $174,000 USD / year
…Logistics, Business Administration, Financial Management, Production/Operations Management); and 2 years experience in a senior management role within an operations/distribution/logistics…
Added 3 mins ago
Sr. Manager, Retail Partnerships
GN Hearing
Jefferson City, MO
● Team Leadership & People Development: A collaborative manager with a track record of attracting, coaching, and empowering direct reports to handle day-to-day tactics while developing them…
Added 3 mins ago
Manager Database Administrator - Remote US
SitusAMC
Jefferson City, MO
…infrastructure. This role will be responsible for day-to-day operations in addition to setting strategic direction directly aligned to business…
Added 3 mins ago
Platform Engineer - Remote
SitusAMC
Jefferson City, MO
+ Develop and maintain the in-house CI/CD automation pipeline as an individual contributor on the Cloud development platform team.
Added 3 mins ago
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Partner Field Marketing Manager, Alliance & Suite Accountants
Oracle
Jefferson City, MO
- $76,800 to $122,900 USD / year
Partner Field Marketing Manager, Alliance & SuiteAccountants About the Opportunity
Added 4 mins ago
Manager, Content Editing
Wolters Kluwer
Jefferson City, MO
The Manager, Content Editing leads an editorial team supporting content across the Lexidrug portfolio. This role oversees daily operations, team development, and content quality, ensuring…
Added 6 mins ago
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Senior Preconstruction Manager - Mechanical Construction
GPAC
Saint Louis, MO
- $130,000 to $180,000 USD / year
Senior Preconstruction Manager – Mechanical Construction
Added 6 mins ago
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Preconstruction Manager - Mechanical Construction
GPAC
Saint Louis, MO
- $105,000 to $135,000 USD / year
Are you a mechanical estimator or preconstruction professional looking to take on more responsibility in project development? A well-established mechanical contractor in the St. Louis area…
Added 7 mins ago
Technical Lead
City of New York
Brooklyn, NY
- Provide technical leadership in our Java-based environment, ensuring best practices in custom application development.
Added 7 mins ago
Deputy Regional Manager
City of New York
New York City, NY
FIA’s Operations is recruiting for one (1) Administrative Job Opportunity Specialist, M-II to function as a Deputy Regional Manager who will:
Added 7 mins ago
DEPUTY DIRECTOR, PROCUREMENT (DACCO)
City of New York
Brooklyn, NY
…reporting of all agency funds, as well as the procurement planning, development, implementation, and management of all agency…
Added 7 mins ago
DEPUTY DIRECTOR, PROCUREMENT (DACCO)
City of New York
Brooklyn, NY
…reporting of all agency funds, as well as the procurement planning, development, implementation, and management of all agency…
Added 7 mins ago
Borough Manager
City of New York
New York City, NY
Under Direction of the Director of Borough Operations, with latitude for independent initiative and judgement, the Borough Manager plans and manages the day-to-day clerical operations of…
Added 7 mins ago
Program Manager, Developmental Disabilities, Bureau of Children, Youth, Families & Developmental Disabilities
City of New York
Long Island City, NY
- Mobilize additional resources through development of new needs requests and grant proposals
Added 7 mins ago
DEPUTY REGIONAL MANAGER
City of New York
Long Island City, NY
FIA’s Operations is recruiting for one (1) Administrative Job Opportunity Specialist M2, to function as Deputy Regional Manager, who will:

Jobgether

Workforce Manager, Support

Remote, United States

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Job details

Experience: 5+ years of experience in contact center workforce management, including at least 2 years owning or leading a workforce management function.
Posting language: English
Posted: Nov 6, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Workforce Manager, Support based in the United States.

As Workforce Manager, Support, you will build and lead workforce management across a growing, multichannel customer support organization. You will own forecasting, capacity planning, scheduling, real-time workforce operations, and performance optimization to ensure the right people and skills are available when customers need assistance. Working across phone, email, chat, SMS, and support casework, you will develop scalable staffing models that balance service quality, employee needs, and operational efficiency. You will collaborate closely with Support leadership, Finance, Recruiting, and Analytics to translate business demand into effective workforce plans and budgets. You will also strengthen workforce systems, automate processes, and provide actionable insights that help frontline leaders focus on coaching and team development. This is a hands-on opportunity to shape workforce operations in a fast-growing, remote-first technology environment. Accountabilities

• Forecast demand and plan capacity: Own short-, medium-, and long-term forecasts across phone, email, chat, SMS, and support casework. Build interval-level staffing models by channel, skill, and support tier using methodologies such as Erlang C and workload-based capacity planning.

• Develop workforce and headcount plans: Account for contact volumes, average handle time, occupancy, shrinkage, attrition, training, and employee ramp time when determining staffing needs. Partner with Finance, Recruiting, and Support leadership on hiring timelines, headcount plans, and workforce budgets.

• Improve forecast accuracy: Monitor forecast performance, investigate variances, and adjust assumptions based on business growth, seasonality, and the impact of automation.

• Own scheduling and workforce optimization: Manage schedules across distributed teams and time zones, aligning coverage with forecast demand and service-level targets. Optimize shifts, breaks, paid time off, training, coaching, and other offline activities.

• Establish scheduling procedures: Define processes for schedule changes, overtime, attendance exceptions, and adherence monitoring while identifying coverage gaps and opportunities to improve workforce utilization.

• Lead real-time workforce management: Monitor staffing levels, agent availability, queue performance, service levels, occupancy, and schedule adherence. Conduct intraday reforecasting and coordinate adjustments in response to demand changes, absenteeism, or operational disruptions.

• Manage operational risks: Develop escalation procedures and contingency plans for service-level risks, staffing shortages, and system outages.

• Analyze performance and recommend improvements: Identify root causes of service-level misses, capacity loss, and operational inefficiencies. Deliver clear reporting, regular performance reviews, and actionable recommendations to Support leaders.

• Optimize workforce management systems: Lead the implementation, configuration, and ongoing improvement of workforce management platforms and supporting processes. Maintain reliable workforce data and integrations with support, telephony, and employee management systems.

• Build scalable processes: Automate manual workflows, document operating procedures, establish clear ownership, and continuously improve workforce efficiency and service consistency as the organization grows.

Requirements:

• 5+ years of experience in contact center workforce management, including at least 2 years owning or leading a workforce management function.

• Demonstrated expertise in forecasting, capacity planning, scheduling, real-time workforce management, and performance analysis within a high-volume, multichannel support environment.

• Strong understanding of workforce planning methodologies, including Erlang C, interval forecasting, occupancy, shrinkage, schedule adherence, and service-level optimization.

• Advanced proficiency in Excel or Google Sheets, with experience building and maintaining complex staffing and capacity models.

• Hands-on experience implementing, configuring, or administering workforce management platforms.

• Strong analytical skills and the ability to translate operational data into practical staffing recommendations and performance improvements.

• Experience supporting distributed teams, skill-based routing, and complex scheduling requirements across time zones.

• Proven track record of improving forecast accuracy, staffing efficiency, service-level consistency, or workforce utilization.

• Excellent communication and cross-functional collaboration skills, with strong operational ownership and sound judgment.

Nice to have:

• Experience building workforce management capabilities within a high-growth SaaS or technology company.

• Familiarity with workforce management platforms such as NICE, Genesys, Verint, Calabrio, or Assembled.

• Experience with Salesforce, Intercom, or comparable customer support platforms.

• Proficiency in SQL, Snowflake, or business intelligence tools.

• Experience assessing how AI and automation affect contact volumes, demand patterns, and staffing requirements.

Benefits:

• Base salary: Estimated annual range of $100,000–$130,000 USD.

• Remote work: 100% remote workplace, with work-from-anywhere flexibility.

• Paid time off: Unlimited PTO.

• Healthcare: Comprehensive health coverage.

• Additional perks: Extra employee perks and benefits.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Customer service
Forecasting
Scheduling
Leadership
Coaching
Team building
Erlang
C
Reporting
Microsoft Excel
Google Sheets
Analytical skills
Communication skills
Collaboration
Salesforce
SQL
Snowflake
Business intelligence

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