Jobs in the United States

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Added 1 min ago
Night Crew Lead - Bid
Giant Eagle, Inc.
United States
…They also build guest loyalty by providing exemplary customer service. This role is critical in ensuring that our shelves are stocked and that our store is ready for the morning and day…
Added 1 min ago
Experienced Meat Cutter - Bid
Giant Eagle, Inc.
United States
…their requirements. In addition to providing unparalleled guest service and supporting the Meat Lead, you'll make sure that our offerings and services promote guest loyalty, and growth and…
Added 1 min ago
Experienced Cake Decorator - Bid
Giant Eagle, Inc.
United States
…taste amazing. In addition to providing unparalleled guest service, you'll create beautiful and delicious art for our guests and provide the sweets that will be the hit of their parties. As…
Added 1 min ago
Experienced Cake Decorator - Bid
Giant Eagle, Inc.
United States
…taste amazing. In addition to providing unparalleled guest service, you'll create beautiful and delicious art for our guests and provide the sweets that will be the hit of their parties. As…
Added 2 mins ago
AN
Blood Collection Staff - Customer Service
American National Red Cross
Mankato, MN
- $22.37 USD / hour
When you join our team you will be utilizing your healthcare and/or customer service skills to assist with every step of the blood collection process. This includes collaborating with your…
Added 2 mins ago
Site Manager
Express Wash Operations LLC
United States
Ensure all staff follow safety, customer service, and operational standards consistently
Added 2 mins ago
Shift Lead
Express Wash Operations LLC
United States
Promote unlimited wash memberships and other offerings to drive engagement and sales.
Added 7 mins ago
Specialised Banking Manager, Perth
Perth inner, WA
Enjoy the support of an invested leader and a culturally safe team environment that prioritises coaching, growth and belonging.
Added 10 mins ago
UU
PT Supervisor-1
UOH UPS Inc (Ohio)
United States
- $26.25 to $42.65 USD / hour
Availability to work flexible shift hours, up to 5 days per week
Added 10 mins ago
UU
PT Hub Supervisor
UOH UPS Inc (Ohio)
United States
- $26.25 to $42.65 USD / hour
Availability to work flexible shift hours, up to 5 days per week
Added 18 mins ago
Principal - Senior Civil Engineer
OHM Advisors
Pittsburgh, PA
…team of professionals works collaboratively across multiple service areas in multiple states, including planning, landscape architecture, civil engineering, surveying, and construction…
Added 18 mins ago
IT Service Desk Technician
OHM Advisors
Livonia, MI
…team of professionals works collaboratively across multiple service areas in multiple states, including architecture, engineering, planning, surveying, and construction…
Added 18 mins ago
IT Service Desk Technician
OHM Advisors
Ann Arbor, MI
…team of professionals works collaboratively across multiple service areas in multiple states, including architecture, engineering, planning, surveying, and construction…
Added 18 mins ago
Civil Engineering Intern (Hiring for May 2027) - Northern Michigan
OHM Advisors
Midland, MI
…team of professionals works collaboratively across multiple service areas in multiple states, including architecture, engineering, planning, surveying, and construction…
Added 18 mins ago
Civil Engineering Intern (Hiring for May 2027) - Northern Michigan
OHM Advisors
Hancock, MI
…team of professionals works collaboratively across multiple service areas in multiple states, including architecture, engineering, planning, surveying, and construction…
Added 18 mins ago
Civil Engineering Intern (Hiring for May 2027) - Northern Michigan
OHM Advisors
Saginaw, MI
…team of professionals works collaboratively across multiple service areas in multiple states, including architecture, engineering, planning, surveying, and construction…
Added 18 mins ago
Civil Engineering Intern (Hiring for May 2027) - Northern Michigan
OHM Advisors
Petoskey, MI
…team of professionals works collaboratively across multiple service areas in multiple states, including architecture, engineering, planning, surveying, and construction…
Added 18 mins ago
Civil Engineering Intern (Hiring for May 2027) - Northern Michigan
OHM Advisors
Kalamazoo, MI
…team of professionals works collaboratively across multiple service areas in multiple states, including architecture, engineering, planning, surveying, and construction…
Added 18 mins ago
Civil Engineering Intern (Hiring for May 2027) - Northern Michigan
OHM Advisors
Mount Pleasant, MI
…team of professionals works collaboratively across multiple service areas in multiple states, including architecture, engineering, planning, surveying, and construction…
Added 18 mins ago
Civil Engineering Intern (Hiring for May 2027) - Southern Michigan
OHM Advisors
Livonia, MI
…team of professionals works collaboratively across multiple service areas in multiple states, including architecture, engineering, planning, surveying, and construction…
Added 18 mins ago
Civil Engineering Intern (Hiring for May 2027) - Southern Michigan
OHM Advisors
Auburn Hills, MI
…team of professionals works collaboratively across multiple service areas in multiple states, including architecture, engineering, planning, surveying, and construction…
Added 18 mins ago
Civil Engineering Intern (Hiring for May 2027) - Southern Michigan
OHM Advisors
Ann Arbor, MI
…team of professionals works collaboratively across multiple service areas in multiple states, including architecture, engineering, planning, surveying, and construction…
Added 18 mins ago
Civil Engineering Intern (Hiring for May 2027) - Southern Michigan
OHM Advisors
Fenton, MI
…team of professionals works collaboratively across multiple service areas in multiple states, including architecture, engineering, planning, surveying, and construction…
Added 18 mins ago
Civil Engineering Intern (Hiring for May 2027) - Southern Michigan
OHM Advisors
Detroit, MI
…team of professionals works collaboratively across multiple service areas in multiple states, including architecture, engineering, planning, surveying, and construction…
Added 18 mins ago
Civil Engineering Intern (Hiring for May 2027) - Tennessee, Alabama & Florida
OHM Advisors
Nashville, TN
…team of professionals works collaboratively across multiple service areas in multiple states, including architecture, engineering, planning, surveying, and construction…

Jobgether

Telecom Engineer

Remote, United States

$73,000 to $95,000 USD / year

Apply on jobs.lever.co About employer

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Job details

Pay: $73,000 to $95,000 USD / year
Posting language: English

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Telecom Engineer based in the United States.

In this full-time, remote role, you will help maintain and optimize the communication platforms that support essential business operations and customer interactions. You will provide technical support and administration for cloud-based contact center and telephony solutions, particularly NICE CXone and RingCentral. Working alongside senior engineers and cross-functional teams, you will troubleshoot system issues, manage configurations, and contribute to the development and improvement of call flows. You will also help ensure reliable voice services, efficient call routing, and seamless communication experiences for employees and customers. This position offers the opportunity to expand your expertise in modern telecom technologies, cloud communications, and contact center integrations while contributing to continuous operational improvement. Occasional travel of up to 10% may be required.

Accountabilities:

Provide Tier 1 technical support for RingCentral and NICE CXone environments, resolving incidents related to user access, call quality, device configuration, routing errors, IVR functionality, and other telecommunications issues.
Provision and manage user accounts, roles, permissions, and system configurations to ensure reliable and secure platform operations.
Monitor platform performance, system alerts, contact center queues, and call routing behavior to identify potential issues and maintain service stability.
Perform initial incident assessments and troubleshooting using telecom diagnostic tools, dashboards, and monitoring systems.
Investigate voice and connectivity issues, document findings, and escalate complex incidents to Tier 2 and Tier 3 engineering teams with complete technical details.
Assist with the development, modification, testing, validation, and documentation of call flows using NICE CXone Studio and RingCentral administration tools.
Support call routing configurations, IVR workflows, user provisioning, and other contact center operational processes.
Maintain accurate technical documentation, including change records, version histories, troubleshooting guides, FAQs, and knowledge base resources.
Collaborate with senior telecom engineers during system implementations, major deployments, upgrades, and periods of increased support demand.
Work closely with business stakeholders to understand operational requirements and ensure telecom configurations align with business needs.
Communicate technical issues, proposed solutions, and system updates clearly to both technical and non-technical stakeholders.
Contribute to continuous improvement initiatives focused on system reliability, operational efficiency, service quality, and user experience.

Requirements:

At least three years of professional experience in IT support, telecommunications support, telecom administration, or a related technical discipline.
Hands-on experience administering and supporting NICE CXone and RingCentral platforms.
Practical knowledge of IVR systems, call routing, user provisioning, device configuration, and standard telecommunications workflows.
Familiarity with scripting and workflow development tools, with experience using NICE CXone Studio considered an advantage.
Strong technical troubleshooting skills, including the ability to analyze Call Detail Records (CDRs) across multiple call legs and investigate SIP traces, SIP ladder diagrams, and packet captures using tools such as Wireshark.
Ability to identify and isolate the root causes of telecommunications issues across carrier, network, Contact Center as a Service (CCaaS), and integration environments.
Knowledge of telecom monitoring, logging, incident management, root-cause analysis, and vendor escalation processes.
Strong understanding of SIP, VoIP, CCaaS technologies, Session Border Controllers (SBCs), telecommunications carriers, and network troubleshooting is highly desirable.
Experience with advanced networking concepts, packet analysis, and SIP ladder analysis is a plus.
Familiarity with APIs, system integrations, and automation tools, including basic scripting languages or formats such as XML, JavaScript, and Snippet.
Intermediate knowledge of cloud platforms such as AWS or Azure, as well as identity management and security concepts.
Experience supporting Amazon Connect and Salesforce Service Cloud Voice is a strong advantage, particularly in call routing, contact flows, user configuration, softphone troubleshooting, and CRM-telephony integrations.
Knowledge of Salesforce Omni-Channel Routing, Voice Call Objects, CTI integrations, and Agentforce Voice capabilities is beneficial.
Familiarity with SQL, data analytics, and Infrastructure as Code practices is an additional advantage.
Associate degree in Information Technology or a related field is preferred.
Relevant training or certifications in RingCentral or NICE CXone are considered an asset.
Strong analytical skills, attention to detail, and the ability to manage multiple technical priorities effectively.
Excellent communication and interpersonal skills, with the ability to collaborate across technical teams, vendors, and business stakeholders.
Demonstrated ownership and accountability, including the ability to drive technical issues through resolution and ensure appropriate follow-up.
Adaptability and a proactive approach to problem-solving in a fast-paced, evolving technical environment.

Benefits:

Competitive annual salary: $73,000–$95,000, depending on experience, technical skills, geographic location, and internal compensation considerations.
Performance-based incentives: Eligibility for an additional annual bonus target, not included in the stated salary range.
Remote work flexibility: Full-time remote opportunity within the United States.
Comprehensive healthcare coverage: Access to health insurance and other health-related benefits.
Retirement savings: Retirement plan with employer matching contributions.
Paid time off: Generous paid leave to support personal needs and work-life balance.
Parental leave: Benefits designed to support employees and their families.
Insurance protection: Access to life insurance and additional insurance benefits.
Professional development: Education support and opportunities to expand technical expertise and advance your career.
Employee well-being: Access to wellness resources and programs that support overall health.
Collaborative work environment: Opportunity to work alongside experienced engineers and technology professionals in an innovative, supportive team.
Career growth: Exposure to modern cloud communications, contact center platforms, telecom integrations, and emerging technologies.

Additional employment information:

Candidates must be legally authorized to work in the United States without requiring current or future employer-sponsored visa support.
Remote employment is not currently available to individuals residing in Delaware, Hawaii, North Dakota, Rhode Island, Vermont, Puerto Rico, or other U.S. territories.
Occasional travel of up to 10% may be required.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Jobs in the United States