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Added just now
Senior Network Engineer
Cognizant
Columbus, OH
We are seeking an experienced Senior Network Engineer to design, implement, secure, operate, and optimize enterprise data-center, campus, branch, wireless, and hybrid-cloud networks. The…
Added 1 min ago
AP
Sr. Manufacturing Engineer
Avon Protection
Cleveland, OH
- $95,000 to $110,000 USD / year
To be successful as a Senior Manufacturing Engineer you should demonstrate a sound understanding of industrial processes and concepts, be able to work well in a team, and contribute to the…
Added 10 mins ago
Manager, Field Applications Engineering – Strategic Accounts (Power)
Renesas Electronics
San Jose, CA
This is a senior player/coach position. The role balances hands-on ownership of customer power programs with leadership and development of a growing FAE organization. Success requires deep…
Added 19 mins ago
Controls Engineer, Level 3
Lonza Biologics Inc.
Portsmouth, NH
Senior Automation, Instrumentation & Controls Engineer
Added 1 hour ago
Senior Mechanical Engineer
Eaton Corporation
Raleigh, NC
Eaton’s Electrical division is currently seeking a Senior Mechanical Engineer. This position follows a hybrid work model, with a combination of onsite and remote work.
Added 1 hour ago
Azure Cloud Engineer
Arctiq
Blue Bell, PA
We are hiring a Cloud Infrastructure Engineer with deep Azure experience across platform engineering and daily operations, reliability, hybrid connectivity, and cloud governance. You will…
Added 1 hour ago
Electrical Engineer, Senior - Secret
DCS Corporation
Ogden, UT, UT
Must have and be able to maintain an Active Secret Clearance
Added 1 hour ago
Systems Engineer V (Senior Staff)
Lockheed Martin
Cape Canaveral, FL
We are currently seeking a Systems Engineer, Senor Staff to perform the duties of Technical Lead within the Mechanical Ground Support Equipment team for the development and refresh of…
Added 1 hour ago
Systems Engineer IV (Staff)
Lockheed Martin
Cape Canaveral, FL
We are currently seeking a Systems Engineer, Staff to support the Mechanical Ground Support Equipment team in the development and refresh of mechanical support equipment for the FBM program.
Added 1 hour ago
Principal Systems Engineer / Senior Principal Systems Engineer
Northrop Grumman
Melbourne, FL
Northrop Grumman Aeronautics Systems is seeking a Principal Systems Engineer / Senior Principal Systems Engineer to join our team of qualified, diverse individuals within our Systems…
Added 1 hour ago
Staff Systems Engineer Architect
Northrop Grumman
Melbourne, FL
Northrop Grumman Aeronautics Systems has an opening for a Staff Systems Engineer Architect to join our team of qualified, diverse individuals within our Systems Engineering organization.…
Added 1 hour ago
Senior Systems Engineer
Andromeda Systems Incorporated
Jacksonville, FL
ASI is seeking a Senior Systems Engineer to support DoD aviation programs through reliability analysis, lifecycle sustainment, and readiness assessments. This highly motivated individual…
Added 1 hour ago
Sr Eng Quality Engineering
J&J Family of Companies
Jacksonville, FL
The Senior Quality Engineer serves as a lead Quality Engineering contributor for the Jacksonville intraocular lens (IOL) manufacturing operation. The role provides hands-on quality…
Added 2 hours ago
Senior Staff Software Engineer, AI/ML Diagnostic Systems and Hardware Coverage
Google
Sunnyvale, CA
…mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as…
Added 2 hours ago
AT
Senior II Software Engineer
Akamai Technologies, Inc.
Jefferson City, MO
- $146,400 to $263,600 USD / year
Your responsibilities as a Software Engineer will include the following:
Added 2 hours ago
Design and Analysis Engineer (Electronic Sys Design & Analy)
The Boeing Company
Saint Charles, MO
The Boeing Company has an exciting opportunity for a Mission Systems Senior Lead Hardware Engineer to lead the definition and development of mission systems avionics and sensors for Phantom…
Added 2 hours ago
C
Senior Knowledge Graph & Ontology Architect
Cognizant
Jefferson City, MO
- $130,000 to $160,000 USD / year
As a Senior Knowledge Graph & Ontology Architect , you will make an impact by designing and governing enterprise semantic architectures that enable trusted, scalable, and AI-ready knowledge…
Added 2 hours ago
Principal Engineer, Autonomy Systems Engineering, ODD Definition & Risk
Jobgether
Remote, United States
The Principal Engineer will lead driverless readiness evaluations, helping determine whether autonomous driving systems are ready for safe and reliable real-world deployment. This role sits…
Added 2 hours ago
M
Senior Security Engineer
Microsoft
CA · Sunnyvale, CA · Sunnyvale
- $119,800 to $261,000 USD / year
As a Senior Security Engineer in the Microsoft AI Infrastructure Information Security team, you will lead large-scale security assessments of complex and high-risk applications, cloud…
Added 2 hours ago
UP
GENERAL ENGINEER
U.S. Pacific Fleet
Kauai Island, HI
- $111,119 to $144,457 USD / year
You will serve as systems manager, senior engineer and technical consultant responsible for planning, directing, guiding and coordinating the efforts of a team of range engineers and…
Added 2 hours ago
M
Senior Mechanical Engineer, AI Systems
Microsoft
TX · WA · CA · Austin, TX · Redmond, WA · Mountain View, CA · Austin · Redmond · Mountain View
- $119,800 to $261,000 USD / year
The Senior Mechanical Engineer will contribute to the design and deployment of future high density, liquid-cooled systems in Azure datacenters. More specifically, this role will be heavily…
Added 3 hours ago
Systems Integration & Test Engineer
Leidos
Egg Harbor Township, NJ
Leidos is seeking an Test Engineer (Level 2) to join a dynamic team supporting the SkyLine-X KN-2 program. This position supports the verification, validation, and qualification of advanced…
Added 3 hours ago
AMS Compliance Application Support Engineer
Mphasis Corporation
Jersey City, NJ
We are seeking a highly skilled and proactive Senior Application Support Engineer to provide advanced support for enterprise applications, data workflows, and compliance-related systems.…
Added 3 hours ago
Senior Mechanical Commissioning Project Engineer - Data Center
FST Technical Services
Detroit Metro Area, MI
We are seeking a Senior Mechanical Project Engineer who brings deep technical expertise, field leadership, and the ability to drive outcomes in high-performance environments.
Added 3 hours ago
Senior Full Stack Engineer - AWS Cloud
Maximus
Lanham, MD
Develop application logic, data-access components, validation rules, logging capabilities, and automated testing solutions to support reliable application performance.

Jobgether

Telecom Engineer

Remote, United States

$73,000 to $95,000 USD / year

Apply on jobs.lever.co About employer

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Job details

Pay: $73,000 to $95,000 USD / year
Posting language: English
Posted: Nov 11, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Telecom Engineer based in the United States.

In this full-time, remote role, you will help maintain and optimize the communication platforms that support essential business operations and customer interactions. You will provide technical support and administration for cloud-based contact center and telephony solutions, particularly NICE CXone and RingCentral. Working alongside senior engineers and cross-functional teams, you will troubleshoot system issues, manage configurations, and contribute to the development and improvement of call flows. You will also help ensure reliable voice services, efficient call routing, and seamless communication experiences for employees and customers. This position offers the opportunity to expand your expertise in modern telecom technologies, cloud communications, and contact center integrations while contributing to continuous operational improvement. Occasional travel of up to 10% may be required.

Accountabilities:

Provide Tier 1 technical support for RingCentral and NICE CXone environments, resolving incidents related to user access, call quality, device configuration, routing errors, IVR functionality, and other telecommunications issues.
Provision and manage user accounts, roles, permissions, and system configurations to ensure reliable and secure platform operations.
Monitor platform performance, system alerts, contact center queues, and call routing behavior to identify potential issues and maintain service stability.
Perform initial incident assessments and troubleshooting using telecom diagnostic tools, dashboards, and monitoring systems.
Investigate voice and connectivity issues, document findings, and escalate complex incidents to Tier 2 and Tier 3 engineering teams with complete technical details.
Assist with the development, modification, testing, validation, and documentation of call flows using NICE CXone Studio and RingCentral administration tools.
Support call routing configurations, IVR workflows, user provisioning, and other contact center operational processes.
Maintain accurate technical documentation, including change records, version histories, troubleshooting guides, FAQs, and knowledge base resources.
Collaborate with senior telecom engineers during system implementations, major deployments, upgrades, and periods of increased support demand.
Work closely with business stakeholders to understand operational requirements and ensure telecom configurations align with business needs.
Communicate technical issues, proposed solutions, and system updates clearly to both technical and non-technical stakeholders.
Contribute to continuous improvement initiatives focused on system reliability, operational efficiency, service quality, and user experience.

Requirements:

At least three years of professional experience in IT support, telecommunications support, telecom administration, or a related technical discipline.
Hands-on experience administering and supporting NICE CXone and RingCentral platforms.
Practical knowledge of IVR systems, call routing, user provisioning, device configuration, and standard telecommunications workflows.
Familiarity with scripting and workflow development tools, with experience using NICE CXone Studio considered an advantage.
Strong technical troubleshooting skills, including the ability to analyze Call Detail Records (CDRs) across multiple call legs and investigate SIP traces, SIP ladder diagrams, and packet captures using tools such as Wireshark.
Ability to identify and isolate the root causes of telecommunications issues across carrier, network, Contact Center as a Service (CCaaS), and integration environments.
Knowledge of telecom monitoring, logging, incident management, root-cause analysis, and vendor escalation processes.
Strong understanding of SIP, VoIP, CCaaS technologies, Session Border Controllers (SBCs), telecommunications carriers, and network troubleshooting is highly desirable.
Experience with advanced networking concepts, packet analysis, and SIP ladder analysis is a plus.
Familiarity with APIs, system integrations, and automation tools, including basic scripting languages or formats such as XML, JavaScript, and Snippet.
Intermediate knowledge of cloud platforms such as AWS or Azure, as well as identity management and security concepts.
Experience supporting Amazon Connect and Salesforce Service Cloud Voice is a strong advantage, particularly in call routing, contact flows, user configuration, softphone troubleshooting, and CRM-telephony integrations.
Knowledge of Salesforce Omni-Channel Routing, Voice Call Objects, CTI integrations, and Agentforce Voice capabilities is beneficial.
Familiarity with SQL, data analytics, and Infrastructure as Code practices is an additional advantage.
Associate degree in Information Technology or a related field is preferred.
Relevant training or certifications in RingCentral or NICE CXone are considered an asset.
Strong analytical skills, attention to detail, and the ability to manage multiple technical priorities effectively.
Excellent communication and interpersonal skills, with the ability to collaborate across technical teams, vendors, and business stakeholders.
Demonstrated ownership and accountability, including the ability to drive technical issues through resolution and ensure appropriate follow-up.
Adaptability and a proactive approach to problem-solving in a fast-paced, evolving technical environment.

Benefits:

Competitive annual salary: $73,000–$95,000, depending on experience, technical skills, geographic location, and internal compensation considerations.
Performance-based incentives: Eligibility for an additional annual bonus target, not included in the stated salary range.
Remote work flexibility: Full-time remote opportunity within the United States.
Comprehensive healthcare coverage: Access to health insurance and other health-related benefits.
Retirement savings: Retirement plan with employer matching contributions.
Paid time off: Generous paid leave to support personal needs and work-life balance.
Parental leave: Benefits designed to support employees and their families.
Insurance protection: Access to life insurance and additional insurance benefits.
Professional development: Education support and opportunities to expand technical expertise and advance your career.
Employee well-being: Access to wellness resources and programs that support overall health.
Collaborative work environment: Opportunity to work alongside experienced engineers and technology professionals in an innovative, supportive team.
Career growth: Exposure to modern cloud communications, contact center platforms, telecom integrations, and emerging technologies.

Additional employment information:

Candidates must be legally authorized to work in the United States without requiring current or future employer-sponsored visa support.
Remote employment is not currently available to individuals residing in Delaware, Hawaii, North Dakota, Rhode Island, Vermont, Puerto Rico, or other U.S. territories.
Occasional travel of up to 10% may be required.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Communication skills
Technical support
Solve ICT system problems
Call routing
Troubleshooting
Documentation
Process improvement
Workflow
SIP
Wireshark
Root cause analysis
JavaScript
AWS
Microsoft Azure
Salesforce
Softphone
SQL
Data analysis
Infrastructure as code
Computer technology
Analytical skills
Attention to detail
Interpersonal skills
Adaptability
Problem solving

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Work requirements

Jobs in the United States