Jobs in the United States

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Added just now
Forward Deployed Engineering & Applied AI Professionals
TDS Global Solutions
Remote, United States
Forward Deployed Engineer / Forward Deployed Software Engineer
Added just now
Senior Software Engineer - Full Stack
Worth AI
Remote, United States
Worth is looking for a Senior Software Engineer to join our Integrations Squad and own the systems that connect Worth to the outside world. Our squad builds and operates the third-party…
Added just now
Senior Software Engineer - Full Stack
Worth AI
Remote, United States
Worth is looking for a Senior Software Engineer to join our Integrations Squad and own the systems that connect Worth to the outside world. Our squad builds and operates the third-party…
Added just now
Senior Software Engineer - Full Stack
Worth AI
Remote, United States
Worth is looking for a Senior Software Engineer to join our Integrations Squad and own the systems that connect Worth to the outside world. Our squad builds and operates the third-party…
Added just now
Senior Software Engineer - Full Stack
Worth AI
Remote, United States
Worth is looking for a Senior Software Engineer to join our Integrations Squad and own the systems that connect Worth to the outside world. Our squad builds and operates the third-party…
Added 1 min ago
Staff Data Engineer, Applied Data Science III
Jobgether
Remote, United States
The Staff Data Engineer will support the development of advanced data engineering and applied data science solutions for clients across the utility and energy sectors. This hands-on role…
Added 1 min ago
J
Sr. Cloud Applications Engineer
Jobgether
Remote, United States
- $130,000 to $155,000 USD / year
The Sr. Cloud Applications Engineer will lead the design, development, integration, and ongoing support of Azure-hosted applications and enterprise cloud services. This senior technical…
Added 1 min ago
J
Senior Software Engineer
Jobgether
Remote, United States
- $111,000 to $145,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Software Engineer based in the United States.
Added 31 mins ago
Senior Software Engineer, Elixir
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Software Engineer, Elixir based in the United States.
Added 34 mins ago
SAP HANA Cloud Migration Architect & Consultant
EPAM Systems
Newtown, PA
Lead the architectural transformation of enterprise SAP products from legacy data management systems to SAP HANA Cloud. You will drive discovery, gap analysis, prototyping, and executive…
Added 35 mins ago
3D BIM Modeler
Insight Global
Blue Bell, PA
2 years of BIM or 3D Modeling experience required (Revit, Civil 3D, Navisworks)
Added 35 mins ago
Data Engineer Principal (Enterprise Data Group)
FEDEX CORPORATION AND SUBS 12
Moon Township, PA
Candidates must live within 50 miles of the campus location
Added 36 mins ago
Senior Environmental and Energy Engineer
CONCURRENT TECHNOLOGIES CORPORATION
Johnstown, PA
Senior Environmental and Energy Engineer Concurrent Technologies Corporation Johnstown, PA - Hybrid Minimum Clearance Required: None Clearance Level Must Be Able to Obtain: Secret Employee…
Added 36 mins ago
Senior Environmental and Energy Engineer
CONCURRENT TECHNOLOGIES CORPORATION
Johnstown, PA
Senior Environmental and Energy Engineer Concurrent Technologies Corporation Johnstown, PA - Hybrid Minimum Clearance Required: None Clearance Level Must Be Able to Obtain: Secret Employee…
Added 36 mins ago
Senior Environmental and Energy Engineer
CONCURRENT TECHNOLOGIES CORPORATION
Johnstown, PA
Senior Environmental and Energy Engineer Concurrent Technologies Corporation Johnstown, PA - Hybrid Minimum Clearance Required: None Clearance Level Must Be Able to Obtain: Secret Employee…
Added 36 mins ago
Quality & Integration Engineer
Westinghouse Electric Company
Cranberry Township, PA
Added 37 mins ago
Project Engineer, Senior - Secret clearance
Lockheed Martin
King of Prussia, PA
…System by crafting, building, testing and deploying new Reentry Systems and Ground Equipment that will enable the new system to perform for many years to come. This critical mission area…
Added 37 mins ago
Network & Cybersecurity Engineer - Entry Level
Whitman, Requardt and Associates, LLP
York, PA
Added 37 mins ago
Senior Software Engineer, BigQuery Multimodal Storage and Lakehouse
Google
Kirkland, WA
Develop advanced data table features supporting streaming, efficient updates, and open-source engine integration and engineer high-performance data loaders for AI/ML frameworks to…
Added 39 mins ago
Senior Test Automation Engineer - Local to Pittsburgh, PA
CGI Technologies and Solutions, Inc.
Pittsburgh, PA
We are seeking an experienced Senior Test Automation Engineer with 8+ years of experience in software quality engineering, test automation, and enterprise application testing. The ideal…
Added 39 mins ago
AI Consulting Engineer - Senior Associate
RSM US LLP
Philadelphia, PA
Added 39 mins ago
Lead Data Engineer PennDnA- People
Penn Medicine
Philadelphia, PA
Data Integration and Processing: Lead the design and architecture of scalable and reliable data pipelines to ingest, process, and transform large volumes of healthcare data from diverse…
Added 49 mins ago
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Senior Test Engineer, Mechanical/Fluids
Radiant Industries
El Segundo, CA
- $133,500 to $184,800 USD / year
We are seeking a Senior Test Engineer to drive test operations for the development, qualification, and acceptance of our nuclear microreactor technology, with a primary focus on fluid and…
Added 59 mins ago
Physical AI Senior Engineer
TNA Toyota Motor Engineering & Manufacturing North America, Inc. Company
Georgetown, KY
Toyota’s Manufacturing Innovation & Transformation (MIT) – Manufacturing Center of Excellence is looking for a passionate and highly motivated Physical AI Senior Engineer.
Added 1 hour ago
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Telecom Engineer
Jobgether
Remote, United States
- $73,000 to $95,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Telecom Engineer based in the United States.

Jobgether

Telecom Engineer

Remote, United States

$73,000 to $95,000 USD / year

Apply on jobs.lever.co About employer

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Job details

Pay: $73,000 to $95,000 USD / year
Posting language: English
Posted: Nov 11, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Telecom Engineer based in the United States.

In this full-time, remote role, you will help maintain and optimize the communication platforms that support essential business operations and customer interactions. You will provide technical support and administration for cloud-based contact center and telephony solutions, particularly NICE CXone and RingCentral. Working alongside senior engineers and cross-functional teams, you will troubleshoot system issues, manage configurations, and contribute to the development and improvement of call flows. You will also help ensure reliable voice services, efficient call routing, and seamless communication experiences for employees and customers. This position offers the opportunity to expand your expertise in modern telecom technologies, cloud communications, and contact center integrations while contributing to continuous operational improvement. Occasional travel of up to 10% may be required.

Accountabilities:

Provide Tier 1 technical support for RingCentral and NICE CXone environments, resolving incidents related to user access, call quality, device configuration, routing errors, IVR functionality, and other telecommunications issues.
Provision and manage user accounts, roles, permissions, and system configurations to ensure reliable and secure platform operations.
Monitor platform performance, system alerts, contact center queues, and call routing behavior to identify potential issues and maintain service stability.
Perform initial incident assessments and troubleshooting using telecom diagnostic tools, dashboards, and monitoring systems.
Investigate voice and connectivity issues, document findings, and escalate complex incidents to Tier 2 and Tier 3 engineering teams with complete technical details.
Assist with the development, modification, testing, validation, and documentation of call flows using NICE CXone Studio and RingCentral administration tools.
Support call routing configurations, IVR workflows, user provisioning, and other contact center operational processes.
Maintain accurate technical documentation, including change records, version histories, troubleshooting guides, FAQs, and knowledge base resources.
Collaborate with senior telecom engineers during system implementations, major deployments, upgrades, and periods of increased support demand.
Work closely with business stakeholders to understand operational requirements and ensure telecom configurations align with business needs.
Communicate technical issues, proposed solutions, and system updates clearly to both technical and non-technical stakeholders.
Contribute to continuous improvement initiatives focused on system reliability, operational efficiency, service quality, and user experience.

Requirements:

At least three years of professional experience in IT support, telecommunications support, telecom administration, or a related technical discipline.
Hands-on experience administering and supporting NICE CXone and RingCentral platforms.
Practical knowledge of IVR systems, call routing, user provisioning, device configuration, and standard telecommunications workflows.
Familiarity with scripting and workflow development tools, with experience using NICE CXone Studio considered an advantage.
Strong technical troubleshooting skills, including the ability to analyze Call Detail Records (CDRs) across multiple call legs and investigate SIP traces, SIP ladder diagrams, and packet captures using tools such as Wireshark.
Ability to identify and isolate the root causes of telecommunications issues across carrier, network, Contact Center as a Service (CCaaS), and integration environments.
Knowledge of telecom monitoring, logging, incident management, root-cause analysis, and vendor escalation processes.
Strong understanding of SIP, VoIP, CCaaS technologies, Session Border Controllers (SBCs), telecommunications carriers, and network troubleshooting is highly desirable.
Experience with advanced networking concepts, packet analysis, and SIP ladder analysis is a plus.
Familiarity with APIs, system integrations, and automation tools, including basic scripting languages or formats such as XML, JavaScript, and Snippet.
Intermediate knowledge of cloud platforms such as AWS or Azure, as well as identity management and security concepts.
Experience supporting Amazon Connect and Salesforce Service Cloud Voice is a strong advantage, particularly in call routing, contact flows, user configuration, softphone troubleshooting, and CRM-telephony integrations.
Knowledge of Salesforce Omni-Channel Routing, Voice Call Objects, CTI integrations, and Agentforce Voice capabilities is beneficial.
Familiarity with SQL, data analytics, and Infrastructure as Code practices is an additional advantage.
Associate degree in Information Technology or a related field is preferred.
Relevant training or certifications in RingCentral or NICE CXone are considered an asset.
Strong analytical skills, attention to detail, and the ability to manage multiple technical priorities effectively.
Excellent communication and interpersonal skills, with the ability to collaborate across technical teams, vendors, and business stakeholders.
Demonstrated ownership and accountability, including the ability to drive technical issues through resolution and ensure appropriate follow-up.
Adaptability and a proactive approach to problem-solving in a fast-paced, evolving technical environment.

Benefits:

Competitive annual salary: $73,000–$95,000, depending on experience, technical skills, geographic location, and internal compensation considerations.
Performance-based incentives: Eligibility for an additional annual bonus target, not included in the stated salary range.
Remote work flexibility: Full-time remote opportunity within the United States.
Comprehensive healthcare coverage: Access to health insurance and other health-related benefits.
Retirement savings: Retirement plan with employer matching contributions.
Paid time off: Generous paid leave to support personal needs and work-life balance.
Parental leave: Benefits designed to support employees and their families.
Insurance protection: Access to life insurance and additional insurance benefits.
Professional development: Education support and opportunities to expand technical expertise and advance your career.
Employee well-being: Access to wellness resources and programs that support overall health.
Collaborative work environment: Opportunity to work alongside experienced engineers and technology professionals in an innovative, supportive team.
Career growth: Exposure to modern cloud communications, contact center platforms, telecom integrations, and emerging technologies.

Additional employment information:

Candidates must be legally authorized to work in the United States without requiring current or future employer-sponsored visa support.
Remote employment is not currently available to individuals residing in Delaware, Hawaii, North Dakota, Rhode Island, Vermont, Puerto Rico, or other U.S. territories.
Occasional travel of up to 10% may be required.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Communication skills
Technical support
Solve ICT system problems
Call routing
Troubleshooting
Documentation
Process improvement
Workflow
SIP
Wireshark
Root cause analysis
JavaScript
AWS
Microsoft Azure
Salesforce
Softphone
SQL
Data analysis
Infrastructure as code
Computer technology
Analytical skills
Attention to detail
Interpersonal skills
Adaptability
Problem solving

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Work requirements

Jobs in the United States