Jobs in the United States

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Added 3 mins ago
Senior Manager, CMC Regulatory
Sarepta Therapeutics, Inc.
Cambridge, MA
Sarepta is on an urgent mission: engineer precision genetic medicine for rare diseases that devastate lives and cut futures short. We hold a leadership position in Duchenne Muscular…
Added 5 mins ago
RI
Senior Test Engineer, Mechanical/Fluids
Radiant Industries
El Segundo, CA
- $133,500 to $184,800 USD / year
We are seeking a Senior Test Engineer to drive test operations for the development, qualification, and acceptance of our nuclear microreactor technology, with a primary focus on fluid and…
Added 19 mins ago
J
Telecom Engineer
Jobgether
Remote, United States
- $73,000 to $95,000 USD / year
…particularly NICE CXone and RingCentral. Working alongside senior engineers and cross-functional teams, you will troubleshoot system issues, manage configurations, and contribute to the…
Added 19 mins ago
Senior Principal Engineer – Instrument & Controls
Jobgether
Remote, United States
…all applications and next steps. Our partner is looking for a Senior Principal Engineer – Instrument & Controls based in Houston, Texas, United…
Added 19 mins ago
Director, Compliance & Quality Systems
Jobgether
Remote, United States
We are seeking an experienced quality and compliance leader to own and advance a comprehensive Quality Management System (QMS) within a regulated laboratory environment. You will lead the…
Added 20 mins ago
Senior .NET Software Engineer
OkWhen
Remote, United States
We are hiring a Senior .NET Software Engineer to help us improve, maintain, and extend a production platform used to run complex events.
Added 33 mins ago
Embedded Software Engineer VI
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Folsom, CA
The Level VI Embedded Software Engineer serves as a senior technical leader responsible for the architecture, design, development, integration, and verification of safety-critical embedded…
Added 36 mins ago
EG
Senior Systems Administrator / Infrastructure Engineer
Eliassen Group
Jefferson City, MO
- $65 to $75 USD / hour
Our client seeks a senior-level Systems Administrator or Infrastructure Engineer to administer Linux and Windows Server environments, manage AWS services, and drive automation and…
Added 42 mins ago
Senior PCB Design Engineer
Arista Networks
Santa Clara, CA
…Thermal Engineering, and Manufacturing, our engineers innovate on system architectures and ultra-high-speed PCB designs to deliver state-of- the-art networking…
Added 51 mins ago
J
Senior Systems Engineer
Jobgether
Remote, United States
- $65 to $75 USD / hour
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Systems Engineer based in the United States.
Added 1 hour ago
B
Machine Learning Engineer, AI
Biohub
Redwood City, CA
- $241,000 to $301,000 USD / year
The future anticipated Redwood City, CA, and New York City, NY base pay range for a role in this field is for Senior Machine Learning Engineer $214,000 -$268,000 and for Staff Machine…
Added 1 hour ago
B
Machine Learning Engineer, AI
Biohub
NY
- $241,000 to $301,000 USD / year
The future anticipated Redwood City, CA, and New York City, NY base pay range for a role in this field is for Senior Machine Learning Engineer $214,000 -$268,000 and for Staff Machine…
Added 1 hour ago
EG
Senior Systems Administrator / Infrastructure Engineer
Eliassen Group
Bismarck, ND
- $65 to $75 USD / hour
Our client seeks a senior-level Systems Administrator or Infrastructure Engineer to administer Linux and Windows Server environments, manage AWS services, and drive automation and…
Added 1 hour ago
OI
Senior Electrical Engineer
OceanComm, Inc.
Chicago, IL
- $140,000 to $175,000 USD / year
…transmit high-bandwidth data, including video. We are seeking a Senior Electrical Engineer with deep experience in low-noise analog and mixed-signal electronics who is excited to build…
Added 1 hour ago
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Senior Embedded Software Engineer, DSP
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Chicago, IL
- $140,000 to $175,000 USD / year
This is a high-ownership role on a small, quickly growing team. You will not be one engineer among hundreds working on a narrow subsystem; you will have direct visibility into the full…
Added 1 hour ago
Transmission Engineer II
Omaha Public Power District
Omaha, NE
…reliable, and affordable energy to the community. As a Transmission Engineer II, you will support OPPD's mission by performing engineering studies, assisting with transmission line planning…
Added 1 hour ago
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Senior Systems Administrator / Infrastructure Engineer
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Lincoln, NE
- $65 to $75 USD / hour
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Added 1 hour ago
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Qualifications You Must Have
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Added 1 hour ago
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Senior Systems Administrator / Infrastructure Engineer
Eliassen Group
Carson City, NV
- $65 to $75 USD / hour
Our client seeks a senior-level Systems Administrator or Infrastructure Engineer to administer Linux and Windows Server environments, manage AWS services, and drive automation and…
Added 1 hour ago
Senior Epic Analyst
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Expert ability and skill to troubleshoot system problems and to engineer expert solutions with IT customers and vendors
Added 1 hour ago
Senior Security Engineer – ServiceNow and DLP
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Added 1 hour ago
RF Systems Engineer Lvl 4/5 - Secret Cleared
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Our customer is seeking a Senior RF/ELINT Systems Engineer to support the development, integration, analysis, and testing of advanced Electronic Intelligence (ELINT) systems. This role will…
Added 1 hour ago
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Expert ability and skill to troubleshoot system problems and to engineer expert solutions with IT customers and vendors

Jobgether

Telecom Engineer

Remote, United States

$73,000 to $95,000 USD / year

Apply on jobs.lever.co About employer

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Job details

Pay: $73,000 to $95,000 USD / year
Posting language: English

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Telecom Engineer based in the United States.

In this full-time, remote role, you will help maintain and optimize the communication platforms that support essential business operations and customer interactions. You will provide technical support and administration for cloud-based contact center and telephony solutions, particularly NICE CXone and RingCentral. Working alongside senior engineers and cross-functional teams, you will troubleshoot system issues, manage configurations, and contribute to the development and improvement of call flows. You will also help ensure reliable voice services, efficient call routing, and seamless communication experiences for employees and customers. This position offers the opportunity to expand your expertise in modern telecom technologies, cloud communications, and contact center integrations while contributing to continuous operational improvement. Occasional travel of up to 10% may be required.

Accountabilities:

Provide Tier 1 technical support for RingCentral and NICE CXone environments, resolving incidents related to user access, call quality, device configuration, routing errors, IVR functionality, and other telecommunications issues.
Provision and manage user accounts, roles, permissions, and system configurations to ensure reliable and secure platform operations.
Monitor platform performance, system alerts, contact center queues, and call routing behavior to identify potential issues and maintain service stability.
Perform initial incident assessments and troubleshooting using telecom diagnostic tools, dashboards, and monitoring systems.
Investigate voice and connectivity issues, document findings, and escalate complex incidents to Tier 2 and Tier 3 engineering teams with complete technical details.
Assist with the development, modification, testing, validation, and documentation of call flows using NICE CXone Studio and RingCentral administration tools.
Support call routing configurations, IVR workflows, user provisioning, and other contact center operational processes.
Maintain accurate technical documentation, including change records, version histories, troubleshooting guides, FAQs, and knowledge base resources.
Collaborate with senior telecom engineers during system implementations, major deployments, upgrades, and periods of increased support demand.
Work closely with business stakeholders to understand operational requirements and ensure telecom configurations align with business needs.
Communicate technical issues, proposed solutions, and system updates clearly to both technical and non-technical stakeholders.
Contribute to continuous improvement initiatives focused on system reliability, operational efficiency, service quality, and user experience.

Requirements:

At least three years of professional experience in IT support, telecommunications support, telecom administration, or a related technical discipline.
Hands-on experience administering and supporting NICE CXone and RingCentral platforms.
Practical knowledge of IVR systems, call routing, user provisioning, device configuration, and standard telecommunications workflows.
Familiarity with scripting and workflow development tools, with experience using NICE CXone Studio considered an advantage.
Strong technical troubleshooting skills, including the ability to analyze Call Detail Records (CDRs) across multiple call legs and investigate SIP traces, SIP ladder diagrams, and packet captures using tools such as Wireshark.
Ability to identify and isolate the root causes of telecommunications issues across carrier, network, Contact Center as a Service (CCaaS), and integration environments.
Knowledge of telecom monitoring, logging, incident management, root-cause analysis, and vendor escalation processes.
Strong understanding of SIP, VoIP, CCaaS technologies, Session Border Controllers (SBCs), telecommunications carriers, and network troubleshooting is highly desirable.
Experience with advanced networking concepts, packet analysis, and SIP ladder analysis is a plus.
Familiarity with APIs, system integrations, and automation tools, including basic scripting languages or formats such as XML, JavaScript, and Snippet.
Intermediate knowledge of cloud platforms such as AWS or Azure, as well as identity management and security concepts.
Experience supporting Amazon Connect and Salesforce Service Cloud Voice is a strong advantage, particularly in call routing, contact flows, user configuration, softphone troubleshooting, and CRM-telephony integrations.
Knowledge of Salesforce Omni-Channel Routing, Voice Call Objects, CTI integrations, and Agentforce Voice capabilities is beneficial.
Familiarity with SQL, data analytics, and Infrastructure as Code practices is an additional advantage.
Associate degree in Information Technology or a related field is preferred.
Relevant training or certifications in RingCentral or NICE CXone are considered an asset.
Strong analytical skills, attention to detail, and the ability to manage multiple technical priorities effectively.
Excellent communication and interpersonal skills, with the ability to collaborate across technical teams, vendors, and business stakeholders.
Demonstrated ownership and accountability, including the ability to drive technical issues through resolution and ensure appropriate follow-up.
Adaptability and a proactive approach to problem-solving in a fast-paced, evolving technical environment.

Benefits:

Competitive annual salary: $73,000–$95,000, depending on experience, technical skills, geographic location, and internal compensation considerations.
Performance-based incentives: Eligibility for an additional annual bonus target, not included in the stated salary range.
Remote work flexibility: Full-time remote opportunity within the United States.
Comprehensive healthcare coverage: Access to health insurance and other health-related benefits.
Retirement savings: Retirement plan with employer matching contributions.
Paid time off: Generous paid leave to support personal needs and work-life balance.
Parental leave: Benefits designed to support employees and their families.
Insurance protection: Access to life insurance and additional insurance benefits.
Professional development: Education support and opportunities to expand technical expertise and advance your career.
Employee well-being: Access to wellness resources and programs that support overall health.
Collaborative work environment: Opportunity to work alongside experienced engineers and technology professionals in an innovative, supportive team.
Career growth: Exposure to modern cloud communications, contact center platforms, telecom integrations, and emerging technologies.

Additional employment information:

Candidates must be legally authorized to work in the United States without requiring current or future employer-sponsored visa support.
Remote employment is not currently available to individuals residing in Delaware, Hawaii, North Dakota, Rhode Island, Vermont, Puerto Rico, or other U.S. territories.
Occasional travel of up to 10% may be required.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Jobs in the United States