Jobs in the United States

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Added 1 min ago
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Technical Architect
GPAC
Chicago, IL
- $85,000 to $125,000 USD / year
Active Registered Architect (RA) license required
Added 1 min ago
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Senior Sales Operations Analyst
Intel Corporation
CA · OR · AZ
- $140,230 to $237,710 USD / year
Foundry Business Group Operations is seeking a highly analytical and strategic Senior Sales Operations Analyst to support forecasting, demand planning, and business operations for Intel…
Added 2 mins ago
Senior Recruiter, AI Labs
Salesforce, Inc.
Remote, United States
Partner deeply with senior engineering and research leaders to shape hiring strategy, define ideal candidate profiles, and influence how we compete for elite technical talent
Added 2 mins ago
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Talent Advisor, AI Labs
Salesforce, Inc.
CA
- $117,400 to $193,700 USD / year
Partner deeply with senior engineering and research leaders to shape hiring strategy, define ideal candidate profiles, and influence how we compete for elite technical talent
Added 5 mins ago
Physical AI Senior Engineer
TNA Toyota Motor Engineering & Manufacturing North America, Inc. Company
Georgetown, KY
Toyota’s Manufacturing Innovation & Transformation (MIT) – Manufacturing Center of Excellence is looking for a passionate and highly motivated Physical AI Senior Engineer.
Added 6 mins ago
Operations Solution Architect Senior Manager, Financial Services
Accenture LLP Company
NY
(If Associate’s Degree, must have minimum 6 years work experience)
Added 9 mins ago
Senior Business Systems Analyst
Intuitive
Sunnyvale, CA
The Senior Business Systems Analyst will possess functional understanding of Direct Procurement and Master Data management business processes and will be a key person implementing business…
Added 9 mins ago
Group Product Manager, E2E Regulatory
eBay
Austin, TX
…the ability to simplify complex regulatory topics, influence senior executives, and build alignment across Legal, Compliance, Engineering, Product, and Business teams without direct…
Added 9 mins ago
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Telecom Engineer
Jobgether
Remote, United States
- $73,000 to $95,000 USD / year
…particularly NICE CXone and RingCentral. Working alongside senior engineers and cross-functional teams, you will troubleshoot system issues, manage configurations, and contribute to the…
Added 9 mins ago
Senior Principal Engineer – Instrument & Controls
Jobgether
Remote, United States
…all applications and next steps. Our partner is looking for a Senior Principal Engineer – Instrument & Controls based in Houston, Texas, United…
Added 9 mins ago
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Senior Pricing Analyst
Jobgether
Remote, United States
- $92,565 to $113,245 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Pricing Analyst based in the United States (Remote).
Added 9 mins ago
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Senior Manager, Program Finance
Jobgether
Remote, United States
- $98,700 to $110,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager, Program Finance based in the United States.
Added 9 mins ago
Senior GenAI Safety Researcher: Frontier Risk
Jobgether
Remote, United States
…all applications and next steps. Our partner is looking for a Senior GenAI Safety Researcher: Frontier Risk based in the United…
Added 9 mins ago
Senior BI Developer
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior BI Developer based in the United States.
Added 9 mins ago
Senior Appeals & Denials Resolution Manager
Jobgether
Remote, United States
…all applications and next steps. Our partner is looking for a Senior Appeals & Denials Resolution Manager based in the United…
Added 9 mins ago
Senior Account Executive
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Account Executive based in the United States.
Added 9 mins ago
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Recruiting Team Lead
Jobgether
Remote, United States
- $61,575 to $82,100 USD / year
Proven ability to work closely with hiring managers, peers, and senior leadership to develop and execute recruitment strategies aligned with business and client needs.
Added 9 mins ago
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Project Manager IV- Implementation Lead
Jobgether
Remote, United States
- $124,441 to $180,842 USD / year
…internal technical teams, external implementation partners, and senior stakeholders to ensure delivery remains aligned with business objectives, contractual commitments, and technical…
Added 9 mins ago
Principal Product Manager, Fraud and Risk
Jobgether
Remote, United States
…innovative technologies in a highly dynamic environment. As a senior individual contributor, you will have significant autonomy and visibility, reporting directly to the VP of…
Added 9 mins ago
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Manager, FP&A Transaction Diligence & Strategic Analysis
Jobgether
Remote, United States
- $150,000 to $175,000 USD / year
…capabilities, and the ability to coordinate complex projects involving senior stakeholders. The following qualifications are…
Added 9 mins ago
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Intake Manager
Jobgether
Remote, United States
- $68,000 to $85,000 USD / year
…experience. Working closely with cross-functional departments and senior leadership, you will identify operational gaps and implement effective solutions. This opportunity is ideal for a…
Added 9 mins ago
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Epic Willow Ambulatory Applications Analyst III- Digital and Technology Partners
Jobgether
Remote, United States
- $99,200 to $148,800 USD / year
Serve as a senior technical resource for development teams throughout all phases of application development and implementation.
Added 9 mins ago
Epic EHR Certified Clinical Systems Analyst III - Beacon
Jobgether
Remote, United States
Active Registered Nurse (RN) license required · Current Epic Beacon Certification required
Added 9 mins ago
Director, Compliance & Quality Systems
Jobgether
Remote, United States
Team leadership: Build and lead a focused quality team, partnering with senior Quality leadership on strategy, priorities, and escalations.
Added 9 mins ago
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Cartus Sr Consultant Domestic Relocation
Jobgether
Remote, United States
- $60,000 to $78,000 USD / year
The Senior Consultant, Domestic Relocation will support operational leadership while helping drive exceptional service delivery across domestic relocation programs. This role combines team…

Jobgether

Telecom Engineer

Remote, United States

$73,000 to $95,000 USD / year

Apply on jobs.lever.co About employer

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Job details

Pay: $73,000 to $95,000 USD / year
Posting language: English

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Telecom Engineer based in the United States.

In this full-time, remote role, you will help maintain and optimize the communication platforms that support essential business operations and customer interactions. You will provide technical support and administration for cloud-based contact center and telephony solutions, particularly NICE CXone and RingCentral. Working alongside senior engineers and cross-functional teams, you will troubleshoot system issues, manage configurations, and contribute to the development and improvement of call flows. You will also help ensure reliable voice services, efficient call routing, and seamless communication experiences for employees and customers. This position offers the opportunity to expand your expertise in modern telecom technologies, cloud communications, and contact center integrations while contributing to continuous operational improvement. Occasional travel of up to 10% may be required.

Accountabilities:

Provide Tier 1 technical support for RingCentral and NICE CXone environments, resolving incidents related to user access, call quality, device configuration, routing errors, IVR functionality, and other telecommunications issues.
Provision and manage user accounts, roles, permissions, and system configurations to ensure reliable and secure platform operations.
Monitor platform performance, system alerts, contact center queues, and call routing behavior to identify potential issues and maintain service stability.
Perform initial incident assessments and troubleshooting using telecom diagnostic tools, dashboards, and monitoring systems.
Investigate voice and connectivity issues, document findings, and escalate complex incidents to Tier 2 and Tier 3 engineering teams with complete technical details.
Assist with the development, modification, testing, validation, and documentation of call flows using NICE CXone Studio and RingCentral administration tools.
Support call routing configurations, IVR workflows, user provisioning, and other contact center operational processes.
Maintain accurate technical documentation, including change records, version histories, troubleshooting guides, FAQs, and knowledge base resources.
Collaborate with senior telecom engineers during system implementations, major deployments, upgrades, and periods of increased support demand.
Work closely with business stakeholders to understand operational requirements and ensure telecom configurations align with business needs.
Communicate technical issues, proposed solutions, and system updates clearly to both technical and non-technical stakeholders.
Contribute to continuous improvement initiatives focused on system reliability, operational efficiency, service quality, and user experience.

Requirements:

At least three years of professional experience in IT support, telecommunications support, telecom administration, or a related technical discipline.
Hands-on experience administering and supporting NICE CXone and RingCentral platforms.
Practical knowledge of IVR systems, call routing, user provisioning, device configuration, and standard telecommunications workflows.
Familiarity with scripting and workflow development tools, with experience using NICE CXone Studio considered an advantage.
Strong technical troubleshooting skills, including the ability to analyze Call Detail Records (CDRs) across multiple call legs and investigate SIP traces, SIP ladder diagrams, and packet captures using tools such as Wireshark.
Ability to identify and isolate the root causes of telecommunications issues across carrier, network, Contact Center as a Service (CCaaS), and integration environments.
Knowledge of telecom monitoring, logging, incident management, root-cause analysis, and vendor escalation processes.
Strong understanding of SIP, VoIP, CCaaS technologies, Session Border Controllers (SBCs), telecommunications carriers, and network troubleshooting is highly desirable.
Experience with advanced networking concepts, packet analysis, and SIP ladder analysis is a plus.
Familiarity with APIs, system integrations, and automation tools, including basic scripting languages or formats such as XML, JavaScript, and Snippet.
Intermediate knowledge of cloud platforms such as AWS or Azure, as well as identity management and security concepts.
Experience supporting Amazon Connect and Salesforce Service Cloud Voice is a strong advantage, particularly in call routing, contact flows, user configuration, softphone troubleshooting, and CRM-telephony integrations.
Knowledge of Salesforce Omni-Channel Routing, Voice Call Objects, CTI integrations, and Agentforce Voice capabilities is beneficial.
Familiarity with SQL, data analytics, and Infrastructure as Code practices is an additional advantage.
Associate degree in Information Technology or a related field is preferred.
Relevant training or certifications in RingCentral or NICE CXone are considered an asset.
Strong analytical skills, attention to detail, and the ability to manage multiple technical priorities effectively.
Excellent communication and interpersonal skills, with the ability to collaborate across technical teams, vendors, and business stakeholders.
Demonstrated ownership and accountability, including the ability to drive technical issues through resolution and ensure appropriate follow-up.
Adaptability and a proactive approach to problem-solving in a fast-paced, evolving technical environment.

Benefits:

Competitive annual salary: $73,000–$95,000, depending on experience, technical skills, geographic location, and internal compensation considerations.
Performance-based incentives: Eligibility for an additional annual bonus target, not included in the stated salary range.
Remote work flexibility: Full-time remote opportunity within the United States.
Comprehensive healthcare coverage: Access to health insurance and other health-related benefits.
Retirement savings: Retirement plan with employer matching contributions.
Paid time off: Generous paid leave to support personal needs and work-life balance.
Parental leave: Benefits designed to support employees and their families.
Insurance protection: Access to life insurance and additional insurance benefits.
Professional development: Education support and opportunities to expand technical expertise and advance your career.
Employee well-being: Access to wellness resources and programs that support overall health.
Collaborative work environment: Opportunity to work alongside experienced engineers and technology professionals in an innovative, supportive team.
Career growth: Exposure to modern cloud communications, contact center platforms, telecom integrations, and emerging technologies.

Additional employment information:

Candidates must be legally authorized to work in the United States without requiring current or future employer-sponsored visa support.
Remote employment is not currently available to individuals residing in Delaware, Hawaii, North Dakota, Rhode Island, Vermont, Puerto Rico, or other U.S. territories.
Occasional travel of up to 10% may be required.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Jobs in the United States