Jobs in the United States

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Added just now
Certified Medical Assistant-Pediatrics Specialty-Erie
Highmark Health
Erie, PA
…planning for patients. Assists with other office functions to support patient care and office operations. Follows all established protocols, policies, procedures and standardized…
Added just now
Medical Assistant - Health & Wellness Pavilion West - Erie - FT
Highmark Health
Erie, PA
…planning for patients. Assists with other office functions to support patient care and office operations. Follows all established protocols, policies, procedures and standardized…
Added just now
HH
Medical Assistant - Primary Care Float Pool - Erie - Part Time
Highmark Health
Erie, PA
- Part-time
…planning for patients. Assists with other office functions to support patient care and office operations. Follows all established protocols, policies, procedures and standardized…
Added just now
HH
Operations Support Associate - Full Time - Day - 3R - Behavior Health - SVHS
Highmark Health
Erie, PA
- Full-time
Facilitates and supports daily business operations for various departments. Assists managers with Kronos scheduling, payroll, daily reports and daily timekeeping, building and balancing…
Added just now
Seasonal Task Associate
Ulta Beauty, Inc.
Lebanon, PA
Work a flexible schedule to include early morning shifts, days, evenings, weekends, overnights, and holidays
Added just now
PT
Maintenance Technician II
PDS Tech Commercial
Allentown, PA
- $37.79 USD / hour
Support manufacturing operations that contribute to critical technologies within the aerospace and power generation sectors.
Added just now
SL
Float Phlebotomist (Full-Time, M-F 6 AM - 2 PM)
St. Luke's University Health Network
Allentown, PA
- Full-time
The Float Phlebotomist provides patient-centered laboratory support services across Patient Service Center (PSC) settings and is responsible for providing employee and site coverage for…
Added just now
FT GC Retail Sr. Sales Associate Store 858
Guitar Center Stores, Inc
Lancaster, PA
Added just now
B
Retail Shortage Control - Part Time
Burlington
Lancaster, PA
- $14 USD / hour
- Part-time
Join our team as a Shortage Control Associate and contribute to a secure shopping environment while delivering exceptional customer service!
Added just now
EU
Associate Chemistry - Environment Testing - Inorganics - multiple shifts available
Eurofins US Network
Lancaster, PA
- $18 to $19 USD / hour
The Associate Chemist prepares and analyzes environmental samples using standard analytical techniques according to approved scientific methodology in compliance with Eurofins Environment…
Added just now
Software Engineer
Highmark Health
Harrisburg, PA
…of process flows. The ideal candidate will have production support experience and be willing to work nonstandard hours if necessary. The job requires strict ownership and attention to…
Added just now
Data Center Facilities Technician, Mechanical
Google
New Albany, OH
Ability to work non-standard hours and differing work rotations/shifts
Added just now
Task Associate
Ulta Beauty, Inc.
Yulee, FL
Work a flexible schedule to include early morning shifts, days, evenings, weekends, overnights, and holidays
Added just now
Task Associate
Ulta Beauty, Inc.
Sioux Falls, SD
Work a flexible schedule to include early morning shifts, days, evenings, weekends, overnights, and holidays
Added just now
CG
GENERAL MANAGER
Compass Group, North America
Harrisburg, PA
- $85,000 to $95,000 USD / year
As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home,…
Added just now
Senior Network Engineer
Cognizant
Harrisburg, PA
· Participate in on-call support, vulnerability remediation, compliance reviews, and vendor escalation activities.
Added just now
CG
EXECUTIVE CHEF
Compass Group, North America
Harrisburg, PA
- $75,000 to $85,000 USD / year
As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home,…
Added just now
CG
PART TIME OUTPATIENT REMOTE DIETITIAN
Compass Group, North America
Harrisburg, PA
- $32 to $38 USD / hour
- Part-time
Education: Provide guidance on nutrition and lifestyle strategies to support sustainable, long-term wellness to patients, families, staff, and the community
Added just now
Senior Product Manager
CenterWell
Harrisburg, PA
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal…
Added just now
Task Associate
Ulta Beauty, Inc.
San Antonio, TX
Work a flexible schedule to include early morning shifts, days, evenings, weekends, overnights, and holidays
Added just now
UB
Seasonal Task Associate
Ulta Beauty, Inc.
Spokane Valley, WA
- $17.13 to $25 USD / hour
Work a flexible schedule to include early morning shifts, days, evenings, weekends, overnights, and holidays
Added just now
Seasonal Task Associate
Ulta Beauty, Inc.
Chandler, AZ
Work a flexible schedule to include early morning shifts, days, evenings, weekends, overnights, and holidays
Added 1 min ago
Medical Assistant Certified-Pediatrics-Green Tree
Highmark Health
Pittsburgh, PA
…planning for patients. Assists with other office functions to support patient care and office operations. Follows all established protocols, policies, procedures and standardized…
Added 1 min ago
Environmental Services Associate / SEIU - D (Housekeeping-FT Rotational) Allegheny General Hospital OR
Highmark Health
Pittsburgh, PA
Performs timely patient room cleaning and provides cleaning support to the various departments; cleans daily in all areas including discharge cleaning, patient room cleaning, cycle…
Added 1 min ago
Medical Assistant-Otolaryngology-West Penn Hospital
Highmark Health
Pittsburgh, PA
…planning for patients. Assists with other office functions to support patient care and office operations. Follows all established protocols, policies, procedures and standardized…

Jobgether

Telecom Engineer

Remote, United States

$73,000 to $95,000 USD / year

Apply on jobs.lever.co About employer

Applications open in a new tab.

Job details

Pay: $73,000 to $95,000 USD / year
Posting language: English

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Telecom Engineer based in the United States.

In this full-time, remote role, you will help maintain and optimize the communication platforms that support essential business operations and customer interactions. You will provide technical support and administration for cloud-based contact center and telephony solutions, particularly NICE CXone and RingCentral. Working alongside senior engineers and cross-functional teams, you will troubleshoot system issues, manage configurations, and contribute to the development and improvement of call flows. You will also help ensure reliable voice services, efficient call routing, and seamless communication experiences for employees and customers. This position offers the opportunity to expand your expertise in modern telecom technologies, cloud communications, and contact center integrations while contributing to continuous operational improvement. Occasional travel of up to 10% may be required.

Accountabilities:

Provide Tier 1 technical support for RingCentral and NICE CXone environments, resolving incidents related to user access, call quality, device configuration, routing errors, IVR functionality, and other telecommunications issues.
Provision and manage user accounts, roles, permissions, and system configurations to ensure reliable and secure platform operations.
Monitor platform performance, system alerts, contact center queues, and call routing behavior to identify potential issues and maintain service stability.
Perform initial incident assessments and troubleshooting using telecom diagnostic tools, dashboards, and monitoring systems.
Investigate voice and connectivity issues, document findings, and escalate complex incidents to Tier 2 and Tier 3 engineering teams with complete technical details.
Assist with the development, modification, testing, validation, and documentation of call flows using NICE CXone Studio and RingCentral administration tools.
Support call routing configurations, IVR workflows, user provisioning, and other contact center operational processes.
Maintain accurate technical documentation, including change records, version histories, troubleshooting guides, FAQs, and knowledge base resources.
Collaborate with senior telecom engineers during system implementations, major deployments, upgrades, and periods of increased support demand.
Work closely with business stakeholders to understand operational requirements and ensure telecom configurations align with business needs.
Communicate technical issues, proposed solutions, and system updates clearly to both technical and non-technical stakeholders.
Contribute to continuous improvement initiatives focused on system reliability, operational efficiency, service quality, and user experience.

Requirements:

At least three years of professional experience in IT support, telecommunications support, telecom administration, or a related technical discipline.
Hands-on experience administering and supporting NICE CXone and RingCentral platforms.
Practical knowledge of IVR systems, call routing, user provisioning, device configuration, and standard telecommunications workflows.
Familiarity with scripting and workflow development tools, with experience using NICE CXone Studio considered an advantage.
Strong technical troubleshooting skills, including the ability to analyze Call Detail Records (CDRs) across multiple call legs and investigate SIP traces, SIP ladder diagrams, and packet captures using tools such as Wireshark.
Ability to identify and isolate the root causes of telecommunications issues across carrier, network, Contact Center as a Service (CCaaS), and integration environments.
Knowledge of telecom monitoring, logging, incident management, root-cause analysis, and vendor escalation processes.
Strong understanding of SIP, VoIP, CCaaS technologies, Session Border Controllers (SBCs), telecommunications carriers, and network troubleshooting is highly desirable.
Experience with advanced networking concepts, packet analysis, and SIP ladder analysis is a plus.
Familiarity with APIs, system integrations, and automation tools, including basic scripting languages or formats such as XML, JavaScript, and Snippet.
Intermediate knowledge of cloud platforms such as AWS or Azure, as well as identity management and security concepts.
Experience supporting Amazon Connect and Salesforce Service Cloud Voice is a strong advantage, particularly in call routing, contact flows, user configuration, softphone troubleshooting, and CRM-telephony integrations.
Knowledge of Salesforce Omni-Channel Routing, Voice Call Objects, CTI integrations, and Agentforce Voice capabilities is beneficial.
Familiarity with SQL, data analytics, and Infrastructure as Code practices is an additional advantage.
Associate degree in Information Technology or a related field is preferred.
Relevant training or certifications in RingCentral or NICE CXone are considered an asset.
Strong analytical skills, attention to detail, and the ability to manage multiple technical priorities effectively.
Excellent communication and interpersonal skills, with the ability to collaborate across technical teams, vendors, and business stakeholders.
Demonstrated ownership and accountability, including the ability to drive technical issues through resolution and ensure appropriate follow-up.
Adaptability and a proactive approach to problem-solving in a fast-paced, evolving technical environment.

Benefits:

Competitive annual salary: $73,000–$95,000, depending on experience, technical skills, geographic location, and internal compensation considerations.
Performance-based incentives: Eligibility for an additional annual bonus target, not included in the stated salary range.
Remote work flexibility: Full-time remote opportunity within the United States.
Comprehensive healthcare coverage: Access to health insurance and other health-related benefits.
Retirement savings: Retirement plan with employer matching contributions.
Paid time off: Generous paid leave to support personal needs and work-life balance.
Parental leave: Benefits designed to support employees and their families.
Insurance protection: Access to life insurance and additional insurance benefits.
Professional development: Education support and opportunities to expand technical expertise and advance your career.
Employee well-being: Access to wellness resources and programs that support overall health.
Collaborative work environment: Opportunity to work alongside experienced engineers and technology professionals in an innovative, supportive team.
Career growth: Exposure to modern cloud communications, contact center platforms, telecom integrations, and emerging technologies.

Additional employment information:

Candidates must be legally authorized to work in the United States without requiring current or future employer-sponsored visa support.
Remote employment is not currently available to individuals residing in Delaware, Hawaii, North Dakota, Rhode Island, Vermont, Puerto Rico, or other U.S. territories.
Occasional travel of up to 10% may be required.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Jobs in the United States