Jobs in the United States

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Added just now
Senior Product Manager
CenterWell
Harrisburg, PA
…accomplished professionals to join our dynamic Pharmacy Business Development team as a Senior Product Manager, Clinical Pharmacy…
Added just now
Task Associate
Ulta Beauty, Inc.
San Antonio, TX
Work a flexible schedule to include early morning shifts, days, evenings, weekends, overnights, and holidays
Added just now
UB
Seasonal Task Associate
Ulta Beauty, Inc.
Spokane Valley, WA
- $17.13 to $25 USD / hour
Work a flexible schedule to include early morning shifts, days, evenings, weekends, overnights, and holidays
Added just now
Seasonal Task Associate
Ulta Beauty, Inc.
Chandler, AZ
Work a flexible schedule to include early morning shifts, days, evenings, weekends, overnights, and holidays
Added 1 min ago
Mammography Technologist Chief | West Penn Hospital
Highmark Health
Pittsburgh, PA
…involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity. Plan, organize, staff, direct and control the…
Added 1 min ago
HF
Retail Stocking Supervisor
Harbor Freight Tools
Pittsburgh, PA
- $16 USD / hour
Cross-train in all areas of store operations including Stocking/Sales associate duties, and responsibilities
Added 1 min ago
Automotive Maintenance Technician
Bridgestone Americas
Pittsburgh, PA
Must have a valid automobile driver's license at all times and be able to drive customer and company vehicles
Added 1 min ago
Commodities Services Associate/Analyst
EQT Corporation
Pittsburgh, PA
Added 1 min ago
Simulation Specialist
Highmark Health
Pittsburgh, PA
Scenario programming, development and implementation. (20%)
Added 1 min ago
Data Strategy & Governance -Director
PwC
Philadelphia, PA · Pittsburgh, PA
What You Must Have
Added 2 mins ago
Assistant Store Manager
Extra Space Storage
Philadelphia, PA
The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager. This…
Added 2 mins ago
Assistant Store Manager
Extra Space Storage
Philadelphia, PA
The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager. This…
Added 2 mins ago
Automotive Senior Technician
Bridgestone Americas
Philadelphia, PA
Must have a valid automobile driver's license at all times and be able to drive customer and company vehicles
Added 2 mins ago
Assistant Store Manager
Extra Space Storage
Philadelphia, PA
The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager. This…
Added 2 mins ago
Assistant Store Manager
Extra Space Storage
Philadelphia, PA
The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager. This…
Added 2 mins ago
Associate Market Clinical Director
ChenMed
Philadelphia, PA
The Associate Market Clinical Director will directly supervise, performance manage and train Clinical Directors within in his/her assigned market. The incumbent in this role is accountable…
Added 2 mins ago
Associate Practice Manager
CVS Health
Philadelphia, PA
The purpose of an Associate Practice Manager at Oak Street Health is to lead and manage operations at a single primary care clinic location in accordance with company values and standards.
Added 2 mins ago
MGR, GENERAL of Food Service - Federal Reserve - Philadelphia PA
Compass Group, North America
Philadelphia, PA
Excellent leadership and organizational skills, and must possess attention to detail
Added 2 mins ago
Business Librarian
Penn State University Talent Acquisition
University Park, PA
Added 2 mins ago
C
Assistant Store Manager - (Perry HWY Tim Horton's) - Erie, PA
Crosby's
Perry Hwy Erie, PA
- $20 USD / hour
Crosby’s is looking for a motivated and dependableAssistant Store Managerto help lead daily store operations. In this role, you’ll support the Team Leader in creating a clean, efficient,…
Added 5 mins ago
WS
(USA) Overnight Stocking Coach, Non-Complex
Wal-Mart Stores East, LP
Florence, KY
- $65,000 to $100,000 USD / year
Provides supervision and development opportunities for hourly associates by hiring training and mentoring of associates assigning duties settingclear expectations providing associate…
Added 5 mins ago
WS
(USA) Food & Consumables Coach
Wal-Mart Stores East, LP
Florence, KY
- $65,000 to $100,000 USD / year
Provides supervision and development opportunities for hourly associates by hiring training and mentoring of associates assigning duties settingclear expectations providing associate…
Added 14 mins ago
SAP BASIS Administrator Associate
O-I
Perrysburg, OH
The SAP BASIS Administrator Associate will work alongside experienced SAP Basis administrators to support the daily operations of the company's SAP landscape. This role provides hands-on…
Added 15 mins ago
Sr Maint Program Specialist
Constellation Energy Generation, LLC.
Morris, IL
…invoices, Comprehensive Performance Assessment (CPA's), etc.) B. Development of budgets C. Tracking of department budgets D. Forecasting to support Business Operations E. Support of…
Added 22 mins ago
Operations Solution Architect Senior Manager, Financial Services
Accenture LLP Company
NY
(If Associate’s Degree, must have minimum 6 years work experience)

Jobgether

Telecom Engineer

Remote, United States

$73,000 to $95,000 USD / year

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Job details

Pay: $73,000 to $95,000 USD / year
Posting language: English

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Telecom Engineer based in the United States.

In this full-time, remote role, you will help maintain and optimize the communication platforms that support essential business operations and customer interactions. You will provide technical support and administration for cloud-based contact center and telephony solutions, particularly NICE CXone and RingCentral. Working alongside senior engineers and cross-functional teams, you will troubleshoot system issues, manage configurations, and contribute to the development and improvement of call flows. You will also help ensure reliable voice services, efficient call routing, and seamless communication experiences for employees and customers. This position offers the opportunity to expand your expertise in modern telecom technologies, cloud communications, and contact center integrations while contributing to continuous operational improvement. Occasional travel of up to 10% may be required.

Accountabilities:

Provide Tier 1 technical support for RingCentral and NICE CXone environments, resolving incidents related to user access, call quality, device configuration, routing errors, IVR functionality, and other telecommunications issues.
Provision and manage user accounts, roles, permissions, and system configurations to ensure reliable and secure platform operations.
Monitor platform performance, system alerts, contact center queues, and call routing behavior to identify potential issues and maintain service stability.
Perform initial incident assessments and troubleshooting using telecom diagnostic tools, dashboards, and monitoring systems.
Investigate voice and connectivity issues, document findings, and escalate complex incidents to Tier 2 and Tier 3 engineering teams with complete technical details.
Assist with the development, modification, testing, validation, and documentation of call flows using NICE CXone Studio and RingCentral administration tools.
Support call routing configurations, IVR workflows, user provisioning, and other contact center operational processes.
Maintain accurate technical documentation, including change records, version histories, troubleshooting guides, FAQs, and knowledge base resources.
Collaborate with senior telecom engineers during system implementations, major deployments, upgrades, and periods of increased support demand.
Work closely with business stakeholders to understand operational requirements and ensure telecom configurations align with business needs.
Communicate technical issues, proposed solutions, and system updates clearly to both technical and non-technical stakeholders.
Contribute to continuous improvement initiatives focused on system reliability, operational efficiency, service quality, and user experience.

Requirements:

At least three years of professional experience in IT support, telecommunications support, telecom administration, or a related technical discipline.
Hands-on experience administering and supporting NICE CXone and RingCentral platforms.
Practical knowledge of IVR systems, call routing, user provisioning, device configuration, and standard telecommunications workflows.
Familiarity with scripting and workflow development tools, with experience using NICE CXone Studio considered an advantage.
Strong technical troubleshooting skills, including the ability to analyze Call Detail Records (CDRs) across multiple call legs and investigate SIP traces, SIP ladder diagrams, and packet captures using tools such as Wireshark.
Ability to identify and isolate the root causes of telecommunications issues across carrier, network, Contact Center as a Service (CCaaS), and integration environments.
Knowledge of telecom monitoring, logging, incident management, root-cause analysis, and vendor escalation processes.
Strong understanding of SIP, VoIP, CCaaS technologies, Session Border Controllers (SBCs), telecommunications carriers, and network troubleshooting is highly desirable.
Experience with advanced networking concepts, packet analysis, and SIP ladder analysis is a plus.
Familiarity with APIs, system integrations, and automation tools, including basic scripting languages or formats such as XML, JavaScript, and Snippet.
Intermediate knowledge of cloud platforms such as AWS or Azure, as well as identity management and security concepts.
Experience supporting Amazon Connect and Salesforce Service Cloud Voice is a strong advantage, particularly in call routing, contact flows, user configuration, softphone troubleshooting, and CRM-telephony integrations.
Knowledge of Salesforce Omni-Channel Routing, Voice Call Objects, CTI integrations, and Agentforce Voice capabilities is beneficial.
Familiarity with SQL, data analytics, and Infrastructure as Code practices is an additional advantage.
Associate degree in Information Technology or a related field is preferred.
Relevant training or certifications in RingCentral or NICE CXone are considered an asset.
Strong analytical skills, attention to detail, and the ability to manage multiple technical priorities effectively.
Excellent communication and interpersonal skills, with the ability to collaborate across technical teams, vendors, and business stakeholders.
Demonstrated ownership and accountability, including the ability to drive technical issues through resolution and ensure appropriate follow-up.
Adaptability and a proactive approach to problem-solving in a fast-paced, evolving technical environment.

Benefits:

Competitive annual salary: $73,000–$95,000, depending on experience, technical skills, geographic location, and internal compensation considerations.
Performance-based incentives: Eligibility for an additional annual bonus target, not included in the stated salary range.
Remote work flexibility: Full-time remote opportunity within the United States.
Comprehensive healthcare coverage: Access to health insurance and other health-related benefits.
Retirement savings: Retirement plan with employer matching contributions.
Paid time off: Generous paid leave to support personal needs and work-life balance.
Parental leave: Benefits designed to support employees and their families.
Insurance protection: Access to life insurance and additional insurance benefits.
Professional development: Education support and opportunities to expand technical expertise and advance your career.
Employee well-being: Access to wellness resources and programs that support overall health.
Collaborative work environment: Opportunity to work alongside experienced engineers and technology professionals in an innovative, supportive team.
Career growth: Exposure to modern cloud communications, contact center platforms, telecom integrations, and emerging technologies.

Additional employment information:

Candidates must be legally authorized to work in the United States without requiring current or future employer-sponsored visa support.
Remote employment is not currently available to individuals residing in Delaware, Hawaii, North Dakota, Rhode Island, Vermont, Puerto Rico, or other U.S. territories.
Occasional travel of up to 10% may be required.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Jobs in the United States