Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 5 mins ago
Operations Solution Architect Senior Manager, Financial Services
Accenture LLP Company
NY
(If Associate’s Degree, must have minimum 6 years work experience)
Added 8 mins ago
J
Telecom Engineer
Jobgether
Remote, United States
- $73,000 to $95,000 USD / year
…the communication platforms that support essential business operations and customer interactions. You will provide technical support and administration for cloud-based contact center and…
Added 8 mins ago
J
Billing Specialist
Jobgether
Remote, United States
- $22 to $24 USD / hour
As a Billing Specialist, you will play an essential role in managing the billing and revenue cycle operations for multiple home care agencies. You will oversee the end-to-end billing…
Added 10 mins ago
NA Associate Marketing Manager- Royal Canin
Mars
Franklin, TN
Royal Canin is looking for an experienced Associate Marketing manager to join our North American marketing team. You will lead the execution of marketing strategies and activities to reach,…
Added 11 mins ago
Marketing Specialist
Gartner
Irving, TX · Stamford, CT
Global Sales & Services Operations (GSSO) is the team that helps shape Gartner's mission-critical sales and services priorities and works with sales and services leaders to drive tactical…
Added 12 mins ago
Judicial Services Coordinator - Guilford County RE-POSTED
Adult Correction
Guilford County, NC
Must possess exceptional time management and organizational skills and must be able to work under stressful situations
Added 12 mins ago
IT Services Manager
Natural and Cultural Resources
Randolph County, NC
Must have a valid driver’s license issued from within the United States or be able to obtain one within 90 days of employment
Added 16 mins ago
C-
Material Handler, CAR T Warehouse Operations
Celgene - Summit (Corp)
Summit West, NJ
- $22.14 to $26.83 USD / hour
- Must have the ability to work around laboratories and controlled, enclosed, restricted areas
Added 17 mins ago
PU
Athletic Program Assistant - Bilingual (Spanish) 29460
Poway Unified School District
Poway, CA
- $22.56 to $28.88 USD / hour
…accurate records; and assuring smooth and efficient office…
Added 20 mins ago
Lead Project Manager-Clinical Operations
Humana
Remote, United States
WAH requirements: Must have the ability to provide a high-speed DSL or cable modem for a home office
Added 23 mins ago
Maintenance Planner
IKO
Ironton, MO
…planned, scheduled, and executed with minimal disruption to operations . This position will report to the Maintenance Manager…
Added 23 mins ago
Project Manager Assistant
IKO
Ironton, MO
Associate or Bachelor degree in Engineering, Construction Management, Industrial Technology, Project Management, or related field preferred.
Added 24 mins ago
AB
Sales Associate – Optical - Part Time
America's Best
Maplewood, MO
- Part-time
As a Sales Associate, you’ll play a key role in delivering an exceptional experience for our customers while supporting store operations and sales goals.
Added 24 mins ago
Assistant Store Manager - 3745
Extra Space Storage
Kirkwood, MO
Day shift only: Office closes at 6pm
Added 24 mins ago
B
Retail Front End Supervisor - Full-Time
Burlington
GRANDVIEW, MO
- $17 to $19 USD / hour
- Full-time
…Management in the areas of Merchandising, Customer Service, Operations, and Human Resources. This leadership position is the stepping-stone to a management role within our expanding…
Added 24 mins ago
Assistant Manager - Optical
America's Best
Grandview, MO
By overseeing the daily operations of our stores, including personnel management and inventory control, our Assistant Eyeglass Managers keep customers coming back by providing a positive…
Added 24 mins ago
Team Lead - Firearms
Cabela's
St. Charles, MO
Provides direction and guidance to Sales Outfitters in firearm safe handling, safety, operations, and customer experience standards within the firearms department
Added 24 mins ago
Shipping Supervisor
Baker Hughes
Liberty, MO
…shipping and warehouse employees, ensuring safe and efficient operations, and driving continuous improvement across shipping, receiving, and distribution activities. You will play a key…
Added 24 mins ago
Store Associate
Batteries Plus, LLC
Liberty, MO
Added 24 mins ago
HF
Retail Sales Supervisor
Harbor Freight Tools
West Plains, MO
- $18 USD / hour
Cross-train in all areas of store operations including Stocking/Sales associate duties, and responsibilities
Added 24 mins ago
Massage Therapist - $500 SIGN ON BONUS
Atrium Hospitality
Branson, MO
We strive to develop, share and implement new thoughts, ideas and methods that improve our company, our operations and the guest and associate experience.
Added 24 mins ago
HF
Retail Stocking Supervisor
Harbor Freight Tools
Lebanon, MO
- $18 USD / hour
Cross-train in all areas of store operations including Stocking/Sales associate duties, and responsibilities
Added 24 mins ago
Sr. Maintenance Technician
CBRE
Hazelwood, MO
…facility. As a Sr. Maintenance Technician, you will lead shift operations, troubleshoot complex mechanical, electrical, and automated systems, and ensure equipment reliability and uptime.…
Added 24 mins ago
Assistant Store Manager
Extra Space Storage
Florissant, MO
-Day shift only: Office closes at 6pm
Added 24 mins ago
CG
COOK (PART TIME)
Compass Group, North America
Florissant, MO
- $16.5 to $17.5 USD / hour
- Part-time

Jobgether

Telecom Engineer

Remote, United States

$73,000 to $95,000 USD / year

Apply on jobs.lever.co About employer

Applications open in a new tab.

Job details

Pay: $73,000 to $95,000 USD / year
Posting language: English

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Telecom Engineer based in the United States.

In this full-time, remote role, you will help maintain and optimize the communication platforms that support essential business operations and customer interactions. You will provide technical support and administration for cloud-based contact center and telephony solutions, particularly NICE CXone and RingCentral. Working alongside senior engineers and cross-functional teams, you will troubleshoot system issues, manage configurations, and contribute to the development and improvement of call flows. You will also help ensure reliable voice services, efficient call routing, and seamless communication experiences for employees and customers. This position offers the opportunity to expand your expertise in modern telecom technologies, cloud communications, and contact center integrations while contributing to continuous operational improvement. Occasional travel of up to 10% may be required.

Accountabilities:

Provide Tier 1 technical support for RingCentral and NICE CXone environments, resolving incidents related to user access, call quality, device configuration, routing errors, IVR functionality, and other telecommunications issues.
Provision and manage user accounts, roles, permissions, and system configurations to ensure reliable and secure platform operations.
Monitor platform performance, system alerts, contact center queues, and call routing behavior to identify potential issues and maintain service stability.
Perform initial incident assessments and troubleshooting using telecom diagnostic tools, dashboards, and monitoring systems.
Investigate voice and connectivity issues, document findings, and escalate complex incidents to Tier 2 and Tier 3 engineering teams with complete technical details.
Assist with the development, modification, testing, validation, and documentation of call flows using NICE CXone Studio and RingCentral administration tools.
Support call routing configurations, IVR workflows, user provisioning, and other contact center operational processes.
Maintain accurate technical documentation, including change records, version histories, troubleshooting guides, FAQs, and knowledge base resources.
Collaborate with senior telecom engineers during system implementations, major deployments, upgrades, and periods of increased support demand.
Work closely with business stakeholders to understand operational requirements and ensure telecom configurations align with business needs.
Communicate technical issues, proposed solutions, and system updates clearly to both technical and non-technical stakeholders.
Contribute to continuous improvement initiatives focused on system reliability, operational efficiency, service quality, and user experience.

Requirements:

At least three years of professional experience in IT support, telecommunications support, telecom administration, or a related technical discipline.
Hands-on experience administering and supporting NICE CXone and RingCentral platforms.
Practical knowledge of IVR systems, call routing, user provisioning, device configuration, and standard telecommunications workflows.
Familiarity with scripting and workflow development tools, with experience using NICE CXone Studio considered an advantage.
Strong technical troubleshooting skills, including the ability to analyze Call Detail Records (CDRs) across multiple call legs and investigate SIP traces, SIP ladder diagrams, and packet captures using tools such as Wireshark.
Ability to identify and isolate the root causes of telecommunications issues across carrier, network, Contact Center as a Service (CCaaS), and integration environments.
Knowledge of telecom monitoring, logging, incident management, root-cause analysis, and vendor escalation processes.
Strong understanding of SIP, VoIP, CCaaS technologies, Session Border Controllers (SBCs), telecommunications carriers, and network troubleshooting is highly desirable.
Experience with advanced networking concepts, packet analysis, and SIP ladder analysis is a plus.
Familiarity with APIs, system integrations, and automation tools, including basic scripting languages or formats such as XML, JavaScript, and Snippet.
Intermediate knowledge of cloud platforms such as AWS or Azure, as well as identity management and security concepts.
Experience supporting Amazon Connect and Salesforce Service Cloud Voice is a strong advantage, particularly in call routing, contact flows, user configuration, softphone troubleshooting, and CRM-telephony integrations.
Knowledge of Salesforce Omni-Channel Routing, Voice Call Objects, CTI integrations, and Agentforce Voice capabilities is beneficial.
Familiarity with SQL, data analytics, and Infrastructure as Code practices is an additional advantage.
Associate degree in Information Technology or a related field is preferred.
Relevant training or certifications in RingCentral or NICE CXone are considered an asset.
Strong analytical skills, attention to detail, and the ability to manage multiple technical priorities effectively.
Excellent communication and interpersonal skills, with the ability to collaborate across technical teams, vendors, and business stakeholders.
Demonstrated ownership and accountability, including the ability to drive technical issues through resolution and ensure appropriate follow-up.
Adaptability and a proactive approach to problem-solving in a fast-paced, evolving technical environment.

Benefits:

Competitive annual salary: $73,000–$95,000, depending on experience, technical skills, geographic location, and internal compensation considerations.
Performance-based incentives: Eligibility for an additional annual bonus target, not included in the stated salary range.
Remote work flexibility: Full-time remote opportunity within the United States.
Comprehensive healthcare coverage: Access to health insurance and other health-related benefits.
Retirement savings: Retirement plan with employer matching contributions.
Paid time off: Generous paid leave to support personal needs and work-life balance.
Parental leave: Benefits designed to support employees and their families.
Insurance protection: Access to life insurance and additional insurance benefits.
Professional development: Education support and opportunities to expand technical expertise and advance your career.
Employee well-being: Access to wellness resources and programs that support overall health.
Collaborative work environment: Opportunity to work alongside experienced engineers and technology professionals in an innovative, supportive team.
Career growth: Exposure to modern cloud communications, contact center platforms, telecom integrations, and emerging technologies.

Additional employment information:

Candidates must be legally authorized to work in the United States without requiring current or future employer-sponsored visa support.
Remote employment is not currently available to individuals residing in Delaware, Hawaii, North Dakota, Rhode Island, Vermont, Puerto Rico, or other U.S. territories.
Occasional travel of up to 10% may be required.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

Apply on jobs.lever.co About employer

Report this job

Work requirements

Jobs in the United States