Jobs in the United States

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Added 1 min ago
FC
Industrial Engineer Co-op (Spring 2027)
FEDEX CORPORATION AND SUBS 12
Moon Township, PA
- $25 to $30 USD / hour
Additional Details: This position will be hybrid in Moon Township, PA and candidates must live within a 50-mile radius
Added 1 min ago
FC
GIS Engineer Co-op (Spring 2027)
FEDEX CORPORATION AND SUBS 12
Moon Township, PA
- $25 to $30 USD / hour
Added 1 min ago
FC
Engineer - Project Engineer
FEDEX CORPORATION AND SUBS 12
Moon Township, PA
- $4,881.62 USD / month
Added 1 min ago
FC
Computer Science Engineer Co-op (Spring 2027)
FEDEX CORPORATION AND SUBS 12
Moon Township, PA
- $25 to $30 USD / hour
Added 2 mins ago
Welding Engineer II
Westinghouse Electric Company
Cranberry Township, PA
Added 2 mins ago
I&C Lead Sales Engineer
Westinghouse Electric Company
Cranberry Township, PA
Added 2 mins ago
Technical Leader - Traffic
RUMMEL, KLEPPER & KAHL, LLP
King of Prussia, PA
Added 3 mins ago
Remote Support Engineer - MR/CT
Canon USA & Affiliates
Harrisburg, PA
Collaborate with Field Service Engineers (FSEs), ASMs, and cross-functional teams to drive issue resolution
Added 5 mins ago
Software Development Engineer
Smith & Nephew, Inc.
Pittsburgh, PA
Added 5 mins ago
Geotechnical Senior Engineer I
Matrix PDM Engineering, Inc.
Pittsburgh, PA
Added 5 mins ago
AI Consulting Engineer - Senior Associate
RSM US LLP
Philadelphia, PA
Added 5 mins ago
Growth Associate - Strategic Accounts (Army & VA)
Karsun Solutions, LLC
Philadelphia, PA
…government information from internal estimates. Networking & Field Presence 1. In-Person Networking: Attend industry days, agency events, and customer briefings where a named contact tied…
Added 29 mins ago
J
Telecom Engineer
Jobgether
Remote, United States
- $73,000 to $95,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Telecom Engineer based in the United States.
Added 30 mins ago
Water Resources Engineer (EIT)
OHM Advisors
Nashville, TN
…team of professionals works collaboratively across multiple service areas in multiple states, including architecture, engineering, planning, surveying and construction…
Added 30 mins ago
Water Resources Engineer (EIT)
OHM Advisors
Knoxville, TN
…team of professionals works collaboratively across multiple service areas in multiple states, including architecture, engineering, planning, surveying and construction…
Added 50 mins ago
2027 Summer Intern: Software Engineer
Spectrum
Greenwood Village, CO
Must have at least a 3.0 GPA or greater in current program
Added 52 mins ago
Production Master Data Engineer
Anduril Industries
Costa Mesa, CA
The Production Master Data Engineer will design and build the tools that keep master data accurate across Anduril's production operations. Rather than fixing data issues one at a time, this…
Added 2 hours ago
Manufacturing Engineer 2 (Friday, Saturday Sunday)
Safran
Gainesville, TX
Must have intermediate knowledge of production methods, process capabilities, tooling processes, and manufacturing processes · Must have basic knowledge and experience in Lean Manufacturing
Added 2 hours ago
Inside Sales Representative
Allied Universal
Carrollton, TX
QUALIFICATIONS (MUST HAVE): · Must possess one of the following:
Added 2 hours ago
Reliability Engineer - Fixed (53306)
Chevron Phillips Chemical
Baytown, TX
The Reliability Engineer for Fixed Equipment based in Cedar Bayou will play a key role in advancing equipment reliability and asset performance. In this highly collaborative position, they…
Added 2 hours ago
AI/ML engineer II
Blue Origin LLC
Seattle, WA
…the engineers who run our systems. We're looking for an AI/ML Engineer to design, build, and operate agentic workflows that detect incidents, investigate root causes, and guide engineers to…
Added 2 hours ago
Data Engineer 4 (Cloud Operations Resilience Engineering) (MEG)
Capital One
Plano, TX
Bachelor's Degree or higher in Computer Science or a related quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Engineering)
Added 2 hours ago
Data Engineer 5 (Cloud Operations Resilience Engineering) (MEG)
Capital One
Plano, TX
Bachelor's Degree or higher in Computer Science or a related quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Engineering)
Added 2 hours ago
Identity & Access Management (IAM) Engineer, Senior
Toyota
Plano, TX
Toyota Financial Services (TFS) is seeking a Senior Identity and Access Management (IAM) Engineer to join the SailPoint engineering team within our Information Security organization. This…
Added 2 hours ago
Cloud Engineer Lead
Leidos
San Antonio, TX
Leidos is seeking a highly qualified candidate for the Cloud Engineer lead to work in our San Antonio, TX office. This is an exciting opportunity to use your experience assisting the…

Jobgether

Telecom Engineer

Remote, United States

$73,000 to $95,000 USD / year

Apply on jobs.lever.co About employer

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Job details

Pay: $73,000 to $95,000 USD / year
Posting language: English

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Telecom Engineer based in the United States.

In this full-time, remote role, you will help maintain and optimize the communication platforms that support essential business operations and customer interactions. You will provide technical support and administration for cloud-based contact center and telephony solutions, particularly NICE CXone and RingCentral. Working alongside senior engineers and cross-functional teams, you will troubleshoot system issues, manage configurations, and contribute to the development and improvement of call flows. You will also help ensure reliable voice services, efficient call routing, and seamless communication experiences for employees and customers. This position offers the opportunity to expand your expertise in modern telecom technologies, cloud communications, and contact center integrations while contributing to continuous operational improvement. Occasional travel of up to 10% may be required.

Accountabilities:

Provide Tier 1 technical support for RingCentral and NICE CXone environments, resolving incidents related to user access, call quality, device configuration, routing errors, IVR functionality, and other telecommunications issues.
Provision and manage user accounts, roles, permissions, and system configurations to ensure reliable and secure platform operations.
Monitor platform performance, system alerts, contact center queues, and call routing behavior to identify potential issues and maintain service stability.
Perform initial incident assessments and troubleshooting using telecom diagnostic tools, dashboards, and monitoring systems.
Investigate voice and connectivity issues, document findings, and escalate complex incidents to Tier 2 and Tier 3 engineering teams with complete technical details.
Assist with the development, modification, testing, validation, and documentation of call flows using NICE CXone Studio and RingCentral administration tools.
Support call routing configurations, IVR workflows, user provisioning, and other contact center operational processes.
Maintain accurate technical documentation, including change records, version histories, troubleshooting guides, FAQs, and knowledge base resources.
Collaborate with senior telecom engineers during system implementations, major deployments, upgrades, and periods of increased support demand.
Work closely with business stakeholders to understand operational requirements and ensure telecom configurations align with business needs.
Communicate technical issues, proposed solutions, and system updates clearly to both technical and non-technical stakeholders.
Contribute to continuous improvement initiatives focused on system reliability, operational efficiency, service quality, and user experience.

Requirements:

At least three years of professional experience in IT support, telecommunications support, telecom administration, or a related technical discipline.
Hands-on experience administering and supporting NICE CXone and RingCentral platforms.
Practical knowledge of IVR systems, call routing, user provisioning, device configuration, and standard telecommunications workflows.
Familiarity with scripting and workflow development tools, with experience using NICE CXone Studio considered an advantage.
Strong technical troubleshooting skills, including the ability to analyze Call Detail Records (CDRs) across multiple call legs and investigate SIP traces, SIP ladder diagrams, and packet captures using tools such as Wireshark.
Ability to identify and isolate the root causes of telecommunications issues across carrier, network, Contact Center as a Service (CCaaS), and integration environments.
Knowledge of telecom monitoring, logging, incident management, root-cause analysis, and vendor escalation processes.
Strong understanding of SIP, VoIP, CCaaS technologies, Session Border Controllers (SBCs), telecommunications carriers, and network troubleshooting is highly desirable.
Experience with advanced networking concepts, packet analysis, and SIP ladder analysis is a plus.
Familiarity with APIs, system integrations, and automation tools, including basic scripting languages or formats such as XML, JavaScript, and Snippet.
Intermediate knowledge of cloud platforms such as AWS or Azure, as well as identity management and security concepts.
Experience supporting Amazon Connect and Salesforce Service Cloud Voice is a strong advantage, particularly in call routing, contact flows, user configuration, softphone troubleshooting, and CRM-telephony integrations.
Knowledge of Salesforce Omni-Channel Routing, Voice Call Objects, CTI integrations, and Agentforce Voice capabilities is beneficial.
Familiarity with SQL, data analytics, and Infrastructure as Code practices is an additional advantage.
Associate degree in Information Technology or a related field is preferred.
Relevant training or certifications in RingCentral or NICE CXone are considered an asset.
Strong analytical skills, attention to detail, and the ability to manage multiple technical priorities effectively.
Excellent communication and interpersonal skills, with the ability to collaborate across technical teams, vendors, and business stakeholders.
Demonstrated ownership and accountability, including the ability to drive technical issues through resolution and ensure appropriate follow-up.
Adaptability and a proactive approach to problem-solving in a fast-paced, evolving technical environment.

Benefits:

Competitive annual salary: $73,000–$95,000, depending on experience, technical skills, geographic location, and internal compensation considerations.
Performance-based incentives: Eligibility for an additional annual bonus target, not included in the stated salary range.
Remote work flexibility: Full-time remote opportunity within the United States.
Comprehensive healthcare coverage: Access to health insurance and other health-related benefits.
Retirement savings: Retirement plan with employer matching contributions.
Paid time off: Generous paid leave to support personal needs and work-life balance.
Parental leave: Benefits designed to support employees and their families.
Insurance protection: Access to life insurance and additional insurance benefits.
Professional development: Education support and opportunities to expand technical expertise and advance your career.
Employee well-being: Access to wellness resources and programs that support overall health.
Collaborative work environment: Opportunity to work alongside experienced engineers and technology professionals in an innovative, supportive team.
Career growth: Exposure to modern cloud communications, contact center platforms, telecom integrations, and emerging technologies.

Additional employment information:

Candidates must be legally authorized to work in the United States without requiring current or future employer-sponsored visa support.
Remote employment is not currently available to individuals residing in Delaware, Hawaii, North Dakota, Rhode Island, Vermont, Puerto Rico, or other U.S. territories.
Occasional travel of up to 10% may be required.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Jobs in the United States