Jobs in the United States

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Added 1 min ago
Senior Recruiter, AI Labs
Salesforce, Inc.
Remote, United States
…scientists. You understand the difference between a Machine Learning Engineer and an Applied Scientist. You’ve navigated nuanced leveling conversations, complex compensation structures, and…
Added 1 min ago
SI
Talent Advisor, AI Labs
Salesforce, Inc.
CA
- $117,400 to $193,700 USD / year
…scientists. You understand the difference between a Machine Learning Engineer and an Applied Scientist. You’ve navigated nuanced leveling conversations, complex compensation structures, and…
Added 4 mins ago
Physical AI Senior Engineer
TNA Toyota Motor Engineering & Manufacturing North America, Inc. Company
Georgetown, KY
Toyota’s Manufacturing Innovation & Transformation (MIT) – Manufacturing Center of Excellence is looking for a passionate and highly motivated Physical AI Senior Engineer.
Added 8 mins ago
J
Telecom Engineer
Jobgether
Remote, United States
- $73,000 to $95,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Telecom Engineer based in the United States.
Added 8 mins ago
Senior Principal Engineer – Instrument & Controls
Jobgether
Remote, United States
The Senior Principal Engineer – Instrument & Controls will provide advanced technical expertise and engineering leadership across complex EPC projects in LNG, energy transition, carbon…
Added 8 mins ago
Director, Compliance & Quality Systems
Jobgether
Remote, United States
A relevant quality certification, such as ASQ Certified Quality Auditor (CQA), Certified Quality Engineer (CQE), or Certified Manager of Quality/Organizational Excellence (CMQ/OE).
Added 8 mins ago
Cloud Security Architect (Sr)
Jobgether
Remote, United States
Engineer solutions to support the migration of security controls from NIST SP 800-53 Revision 4 to Revision 5.
Added 9 mins ago
Project Engineer
OHM Advisors
Jeffersonville, IN
As a Site Design Project Engineer, you will lead civil engineering design efforts for diverse land development projects, primarily serving private sector clients. You will collaborate…
Added 9 mins ago
Project Engineer
OHM Advisors
Louisville, KY
As a Site Design Project Engineer, you will lead civil engineering design efforts for diverse land development projects, primarily serving private sector clients. You will collaborate…
Added 13 mins ago
T
Desktop Support Engineer
TEKsystems
Martinez, CA
- $25 to $30 USD / hour
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps…
Added 16 mins ago
Senior Product Manager - Industrial Chillers & Heat Pumps
United States
…or a related field plus 5 years of experience as a Product Engineer, Manufacturing Engineer, or occupation involving product management of complex engineered-to-order equipment.…
Added 21 mins ago
Manufacturing Engineer - Rochester, NY
Military Spouse Jobs & VetJobs
United States
The Manufacturing Engineer leads engineering activities from concept initiation through implementation and control. This role develops and applies advanced engineering judgment, technical…
Added 21 mins ago
TT
Senior Software Engineer, Autonomous Systems
True Talent Solutions Partners
Palo Alto, CA
- $145,000 to $275,000 USD / year
- Must have existing U.S
Added 24 mins ago
Mechanical Commissioning Engineer - Missouri Job Details | Black & Veatch Family of Companies
Black & Veatch
Lathrop, MO
Work up to a 12 hour shift doing hard physical labor in varying temperature extremes and other outside conditions
Added 24 mins ago
C
Building Engineer
CBRE
Clayton, MO · Affton, MO · Ferguson, MO · Maplewood, MO · Mehlville, MO · Lemay, MO · Overland, MO · Webster Groves, MO
- $50,000 USD / year
As a CBRE Building Engineer, you will be responsible for monitoring, maintaining and repairing building system operations and the performance of various areas including plumbing,…
Added 24 mins ago
Senior Software Engineer
Indeed
Saint Louis, MO
As a Senior Software Engineer at Indeed, you will contribute to the development and evolution of software systems that support core products and services used by people around the world.…
Added 25 mins ago
Software Engineer
Highmark Health
Jefferson City, MO
This job is an integral member of an agile software engineer team responsible for building complex scalable software applications across all digital channels to serve our customers. The…
Added 25 mins ago
Software Development Test Engineer
Cisco
Richardson, TX
As a Wi-Fi QA Engineer, you will own assigned test areas from requirements review through release. You will design and implement integration plans covering functionality, interoperability,…
Added 25 mins ago
C
Senior Full Stack Engineer – .NET & C#
Cognizant
Jefferson City, MO
- $86,000 to $99,000 USD / year
As a Senior Full Stack Engineer – .NET & C#, you will make an impact by designing and developing scalable enterprise applications that support healthcare payer operations, including…
Added 25 mins ago
C
Senior .NET Full Stack Engineer with C#
Cognizant
Jefferson City, MO
- $86,000 to $99,000 USD / year
As a Senior .NET Full Stack Engineer with C#, you will make an impact by designing and developing scalable enterprise applications that support healthcare payer operations, including…
Added 25 mins ago
C
Senior Support Engineer I
Cleo
Jefferson City, MO
- $70,000 to $80,000 USD / year
…Contribute innovative ideas that leverage AI, automation, and process improvements to reduce operational noise and increase team…
Added 25 mins ago
Senior Workday Security Engineer
CVS Health
Jefferson City, MO
CVS Health is seeking an experienced Senior Workday Security Engineer to join the HR Technology Workday Security team. This role designs, supports, governs, and optimizes security across…
Added 25 mins ago
Senior Analyst, Product Engineer
CVS Health
Jefferson City, MO
…database/general report and plan set up resources. SR Analyst, Product Engineer will set up the plans using a prototype control in CCI and PMA application to support the Small Group plans…
Added 25 mins ago
Remote Support Engineer - MR/CT
Canon USA & Affiliates
Jefferson City, MO
The Customer Solutions Center (CSC) Remote Support Engineer plays a critical role in delivering centralized, high-quality remote support for Canon Medical Systems customers across multiple…
Added 25 mins ago
Senior Manager, Knowledge & Context Architecture
Teradata
Jefferson City, MO
Our mission is to design the knowledge an enterprise runs on, engineer the context its AI agents need, and prove that context can be trusted. This helps make Teradata's vision for an…

Jobgether

Telecom Engineer

Remote, United States

$73,000 to $95,000 USD / year

Apply on jobs.lever.co About employer

Applications open in a new tab.

Job details

Pay: $73,000 to $95,000 USD / year
Posting language: English

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Telecom Engineer based in the United States.

In this full-time, remote role, you will help maintain and optimize the communication platforms that support essential business operations and customer interactions. You will provide technical support and administration for cloud-based contact center and telephony solutions, particularly NICE CXone and RingCentral. Working alongside senior engineers and cross-functional teams, you will troubleshoot system issues, manage configurations, and contribute to the development and improvement of call flows. You will also help ensure reliable voice services, efficient call routing, and seamless communication experiences for employees and customers. This position offers the opportunity to expand your expertise in modern telecom technologies, cloud communications, and contact center integrations while contributing to continuous operational improvement. Occasional travel of up to 10% may be required.

Accountabilities:

Provide Tier 1 technical support for RingCentral and NICE CXone environments, resolving incidents related to user access, call quality, device configuration, routing errors, IVR functionality, and other telecommunications issues.
Provision and manage user accounts, roles, permissions, and system configurations to ensure reliable and secure platform operations.
Monitor platform performance, system alerts, contact center queues, and call routing behavior to identify potential issues and maintain service stability.
Perform initial incident assessments and troubleshooting using telecom diagnostic tools, dashboards, and monitoring systems.
Investigate voice and connectivity issues, document findings, and escalate complex incidents to Tier 2 and Tier 3 engineering teams with complete technical details.
Assist with the development, modification, testing, validation, and documentation of call flows using NICE CXone Studio and RingCentral administration tools.
Support call routing configurations, IVR workflows, user provisioning, and other contact center operational processes.
Maintain accurate technical documentation, including change records, version histories, troubleshooting guides, FAQs, and knowledge base resources.
Collaborate with senior telecom engineers during system implementations, major deployments, upgrades, and periods of increased support demand.
Work closely with business stakeholders to understand operational requirements and ensure telecom configurations align with business needs.
Communicate technical issues, proposed solutions, and system updates clearly to both technical and non-technical stakeholders.
Contribute to continuous improvement initiatives focused on system reliability, operational efficiency, service quality, and user experience.

Requirements:

At least three years of professional experience in IT support, telecommunications support, telecom administration, or a related technical discipline.
Hands-on experience administering and supporting NICE CXone and RingCentral platforms.
Practical knowledge of IVR systems, call routing, user provisioning, device configuration, and standard telecommunications workflows.
Familiarity with scripting and workflow development tools, with experience using NICE CXone Studio considered an advantage.
Strong technical troubleshooting skills, including the ability to analyze Call Detail Records (CDRs) across multiple call legs and investigate SIP traces, SIP ladder diagrams, and packet captures using tools such as Wireshark.
Ability to identify and isolate the root causes of telecommunications issues across carrier, network, Contact Center as a Service (CCaaS), and integration environments.
Knowledge of telecom monitoring, logging, incident management, root-cause analysis, and vendor escalation processes.
Strong understanding of SIP, VoIP, CCaaS technologies, Session Border Controllers (SBCs), telecommunications carriers, and network troubleshooting is highly desirable.
Experience with advanced networking concepts, packet analysis, and SIP ladder analysis is a plus.
Familiarity with APIs, system integrations, and automation tools, including basic scripting languages or formats such as XML, JavaScript, and Snippet.
Intermediate knowledge of cloud platforms such as AWS or Azure, as well as identity management and security concepts.
Experience supporting Amazon Connect and Salesforce Service Cloud Voice is a strong advantage, particularly in call routing, contact flows, user configuration, softphone troubleshooting, and CRM-telephony integrations.
Knowledge of Salesforce Omni-Channel Routing, Voice Call Objects, CTI integrations, and Agentforce Voice capabilities is beneficial.
Familiarity with SQL, data analytics, and Infrastructure as Code practices is an additional advantage.
Associate degree in Information Technology or a related field is preferred.
Relevant training or certifications in RingCentral or NICE CXone are considered an asset.
Strong analytical skills, attention to detail, and the ability to manage multiple technical priorities effectively.
Excellent communication and interpersonal skills, with the ability to collaborate across technical teams, vendors, and business stakeholders.
Demonstrated ownership and accountability, including the ability to drive technical issues through resolution and ensure appropriate follow-up.
Adaptability and a proactive approach to problem-solving in a fast-paced, evolving technical environment.

Benefits:

Competitive annual salary: $73,000–$95,000, depending on experience, technical skills, geographic location, and internal compensation considerations.
Performance-based incentives: Eligibility for an additional annual bonus target, not included in the stated salary range.
Remote work flexibility: Full-time remote opportunity within the United States.
Comprehensive healthcare coverage: Access to health insurance and other health-related benefits.
Retirement savings: Retirement plan with employer matching contributions.
Paid time off: Generous paid leave to support personal needs and work-life balance.
Parental leave: Benefits designed to support employees and their families.
Insurance protection: Access to life insurance and additional insurance benefits.
Professional development: Education support and opportunities to expand technical expertise and advance your career.
Employee well-being: Access to wellness resources and programs that support overall health.
Collaborative work environment: Opportunity to work alongside experienced engineers and technology professionals in an innovative, supportive team.
Career growth: Exposure to modern cloud communications, contact center platforms, telecom integrations, and emerging technologies.

Additional employment information:

Candidates must be legally authorized to work in the United States without requiring current or future employer-sponsored visa support.
Remote employment is not currently available to individuals residing in Delaware, Hawaii, North Dakota, Rhode Island, Vermont, Puerto Rico, or other U.S. territories.
Occasional travel of up to 10% may be required.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Jobs in the United States