Jobs in the United States

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Added 12 mins ago
J
Telecom Engineer
Jobgether
Remote, United States
- $73,000 to $95,000 USD / year
In this full-time, remote role, you will help maintain and optimize the communication platforms that support essential business operations and customer interactions. You will provide…
Added 12 mins ago
J
Billing Specialist
Jobgether
Remote, United States
- $22 to $24 USD / hour
…insurance companies and other payers. Your work will directly support healthcare providers in maintaining financial stability and delivering essential care services to individuals in their…
Added 15 mins ago
Marketing Specialist
Gartner
Irving, TX · Stamford, CT
…services leaders to drive tactical and analytical insights. As an associate on the GSSO team, you'll be at the forefront of the ongoing transformation of Gartner's Sales and Services teams,…
Added 15 mins ago
IT Services Manager
Natural and Cultural Resources
Randolph County, NC
Must have a valid driver’s license issued from within the United States or be able to obtain one within 90 days of employment
Added 17 mins ago
Associate Wealth Advisor
Focus Partners Wealth LLC
Remote, United States
Focus Partners Wealth is seeking an Associate Wealth Advisor to join our team! The Associate Wealth Advisor role is an exciting opportunity to work with a planning centric team dedicated to…
Added 23 mins ago
Product Security Engineering 4
PDS Defense
Oklahoma City, OK
Support and be accountable to program engineering leads in day-to-day task activities, accomplishments, issues, and concerns.
Added 25 mins ago
DH
Physical Therapist Assistant (Inpatient)
Denver Health and Hospital Authority
Denver, CO
- $27.44 to $39.78 USD / hour
…clinical judgement, and actively seeks mentorship and feedback to support professional growth and increasing independence. Responsibilities include adhering to established clinical…
Added 27 mins ago
SALES ASSOCIATE - PT - Foristell, MO STORE #31892
Dollar General
Foristell, MO
The Sales Associate acts as a point of contact for our customers. Sales Associates assist customers in locating and purchasing merchandise, operate the cash register, stock merchandise,…
Added 27 mins ago
W
Delivery Team Associate
Walmart
NIXA, MO
- $15 to $28 USD / hour
Delivery Associates support the Online Grocery Delivery/Pick-Up department in Walmart stores. They load and unload product from their vehicle, deliver the merchandise, and confirm delivery…
Added 27 mins ago
LEAD SALES ASSOCIATE - FT - Foristell, MO STORE #31892
Dollar General
Foristell, MO
License/Certification Required
Added 27 mins ago
AB
Sales Associate – Optical - Part Time
America's Best
Maplewood, MO
- Part-time
As a Sales Associate, you’ll play a key role in delivering an exceptional experience for our customers while supporting store operations and sales goals.
Added 27 mins ago
B
Retail Stocking Team Lead - Part-Time
Burlington
GRANDVIEW, MO
- $16 USD / hour
- Part-time
…Supervisor. Our Retail Stocking Team Leads work behind the scenes to support our team members and help bring our merchandise displays to life. If you're hands-on, lead by example, and have…
Added 27 mins ago
Assistant Manager - Optical
America's Best
Grandview, MO
Convey a commitment to providing outstanding customer service and ensure all associates do the same.
Added 27 mins ago
BH
Emergency Room (RN) (FT) (NIGHTS)
BJC HealthCare
Farmington, MO
- $32 to $48.28 USD / hour
The Emergency Room provides support to triage, diagnose and treat patients presenting for emergency services in a timely, customer focused manner on a 24/7 basis, irregardless of ability to…
Added 27 mins ago
Shipping Supervisor
Baker Hughes
Liberty, MO
…implement process improvements, resolve operational challenges, and support a high-performing manufacturing and distribution…
Added 27 mins ago
Store Associate
Batteries Plus, LLC
Liberty, MO
Added 28 mins ago
Area Accounting Center Associate Manager
Republic Services
Bridgeton, MO
POSITION SUMMARY: The Area Accounting Center Associate Manager leads an efficient team of accountants to ensure timely and accurate financial reporting, with direction from the Accounting…
Added 28 mins ago
S
Human Resources Manager 3
Sodexo
BRIDGETON, MO
- $64,600 to $83,600 USD / year
The HR Manager will support food service and environmental services (EVS) managers, supervisors and frontline employees across several hospitals in the area.
Added 28 mins ago
W
(USA) Backroom Associate - Sam's Club
Walmart
INDEPENDENCE, MO
- $18 to $26 USD / hour
…integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by…
Added 28 mins ago
S
Human Resources Manager 3
Sodexo
SAINT LOUIS, MO
- $64,600 to $83,600 USD / year
The HR Manager will support food service and environmental services (EVS) managers, supervisors and frontline employees across several hospitals in the area.
Added 28 mins ago
Selling Branch Manager | Adecco Staffing | St. Louis, MO
The Adecco Group
Saint Louis, MO
…developing top talent in their branch team and delivering top-notch customer service to candidates and…
Added 28 mins ago
BH
Talent Advisor
BJC HealthCare
Saint Louis, MO
- $47,361.6 to $77,126.4 USD / year
The Talent Strategies Team at BJC HealthCare provides a full range of talent acquisition and recruitment support activities for BJC HealthCare across 15 hospitals and community health…
Added 28 mins ago
BH
Lab Associate I - Full-Time Nights
BJC HealthCare
Saint Louis, MO
- $17.5 to $23.88 USD / hour
- Full-time
Four 10-hour night shifts (9:00 PM to 7:30 AM)
Added 28 mins ago
BH
Patient Navigator
BJC HealthCare
Saint Louis, MO
- $20.17 to $33.51 USD / hour
Day shift M-F w/ some flexibility of starting as early as 7am & can work as late as 5pm, if needed
Added 28 mins ago
W
(USA) Freight Flow Associate
Walmart
KANSAS CITY, MO
- $20 to $28 USD / hour
…member and identifying member needs providing guidance and support to members regarding selfservice technology assisting members with purchasing decisions locating merchandise resolving…

Jobgether

Telecom Engineer

Remote, United States

$73,000 to $95,000 USD / year

Apply on jobs.lever.co About employer

Applications open in a new tab.

Job details

Pay: $73,000 to $95,000 USD / year
Posting language: English

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Telecom Engineer based in the United States.

In this full-time, remote role, you will help maintain and optimize the communication platforms that support essential business operations and customer interactions. You will provide technical support and administration for cloud-based contact center and telephony solutions, particularly NICE CXone and RingCentral. Working alongside senior engineers and cross-functional teams, you will troubleshoot system issues, manage configurations, and contribute to the development and improvement of call flows. You will also help ensure reliable voice services, efficient call routing, and seamless communication experiences for employees and customers. This position offers the opportunity to expand your expertise in modern telecom technologies, cloud communications, and contact center integrations while contributing to continuous operational improvement. Occasional travel of up to 10% may be required.

Accountabilities:

Provide Tier 1 technical support for RingCentral and NICE CXone environments, resolving incidents related to user access, call quality, device configuration, routing errors, IVR functionality, and other telecommunications issues.
Provision and manage user accounts, roles, permissions, and system configurations to ensure reliable and secure platform operations.
Monitor platform performance, system alerts, contact center queues, and call routing behavior to identify potential issues and maintain service stability.
Perform initial incident assessments and troubleshooting using telecom diagnostic tools, dashboards, and monitoring systems.
Investigate voice and connectivity issues, document findings, and escalate complex incidents to Tier 2 and Tier 3 engineering teams with complete technical details.
Assist with the development, modification, testing, validation, and documentation of call flows using NICE CXone Studio and RingCentral administration tools.
Support call routing configurations, IVR workflows, user provisioning, and other contact center operational processes.
Maintain accurate technical documentation, including change records, version histories, troubleshooting guides, FAQs, and knowledge base resources.
Collaborate with senior telecom engineers during system implementations, major deployments, upgrades, and periods of increased support demand.
Work closely with business stakeholders to understand operational requirements and ensure telecom configurations align with business needs.
Communicate technical issues, proposed solutions, and system updates clearly to both technical and non-technical stakeholders.
Contribute to continuous improvement initiatives focused on system reliability, operational efficiency, service quality, and user experience.

Requirements:

At least three years of professional experience in IT support, telecommunications support, telecom administration, or a related technical discipline.
Hands-on experience administering and supporting NICE CXone and RingCentral platforms.
Practical knowledge of IVR systems, call routing, user provisioning, device configuration, and standard telecommunications workflows.
Familiarity with scripting and workflow development tools, with experience using NICE CXone Studio considered an advantage.
Strong technical troubleshooting skills, including the ability to analyze Call Detail Records (CDRs) across multiple call legs and investigate SIP traces, SIP ladder diagrams, and packet captures using tools such as Wireshark.
Ability to identify and isolate the root causes of telecommunications issues across carrier, network, Contact Center as a Service (CCaaS), and integration environments.
Knowledge of telecom monitoring, logging, incident management, root-cause analysis, and vendor escalation processes.
Strong understanding of SIP, VoIP, CCaaS technologies, Session Border Controllers (SBCs), telecommunications carriers, and network troubleshooting is highly desirable.
Experience with advanced networking concepts, packet analysis, and SIP ladder analysis is a plus.
Familiarity with APIs, system integrations, and automation tools, including basic scripting languages or formats such as XML, JavaScript, and Snippet.
Intermediate knowledge of cloud platforms such as AWS or Azure, as well as identity management and security concepts.
Experience supporting Amazon Connect and Salesforce Service Cloud Voice is a strong advantage, particularly in call routing, contact flows, user configuration, softphone troubleshooting, and CRM-telephony integrations.
Knowledge of Salesforce Omni-Channel Routing, Voice Call Objects, CTI integrations, and Agentforce Voice capabilities is beneficial.
Familiarity with SQL, data analytics, and Infrastructure as Code practices is an additional advantage.
Associate degree in Information Technology or a related field is preferred.
Relevant training or certifications in RingCentral or NICE CXone are considered an asset.
Strong analytical skills, attention to detail, and the ability to manage multiple technical priorities effectively.
Excellent communication and interpersonal skills, with the ability to collaborate across technical teams, vendors, and business stakeholders.
Demonstrated ownership and accountability, including the ability to drive technical issues through resolution and ensure appropriate follow-up.
Adaptability and a proactive approach to problem-solving in a fast-paced, evolving technical environment.

Benefits:

Competitive annual salary: $73,000–$95,000, depending on experience, technical skills, geographic location, and internal compensation considerations.
Performance-based incentives: Eligibility for an additional annual bonus target, not included in the stated salary range.
Remote work flexibility: Full-time remote opportunity within the United States.
Comprehensive healthcare coverage: Access to health insurance and other health-related benefits.
Retirement savings: Retirement plan with employer matching contributions.
Paid time off: Generous paid leave to support personal needs and work-life balance.
Parental leave: Benefits designed to support employees and their families.
Insurance protection: Access to life insurance and additional insurance benefits.
Professional development: Education support and opportunities to expand technical expertise and advance your career.
Employee well-being: Access to wellness resources and programs that support overall health.
Collaborative work environment: Opportunity to work alongside experienced engineers and technology professionals in an innovative, supportive team.
Career growth: Exposure to modern cloud communications, contact center platforms, telecom integrations, and emerging technologies.

Additional employment information:

Candidates must be legally authorized to work in the United States without requiring current or future employer-sponsored visa support.
Remote employment is not currently available to individuals residing in Delaware, Hawaii, North Dakota, Rhode Island, Vermont, Puerto Rico, or other U.S. territories.
Occasional travel of up to 10% may be required.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Jobs in the United States