Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 1 min ago
Senior Manager, CMC Regulatory
Sarepta Therapeutics, Inc.
Cambridge, MA
Proficiency with Microsoft Office Applications; Word, Excel, Outlook, Adobe, and regulatory/quality systems.
Added 2 mins ago
CN
Project Manager I
City National Bank
Newark, DE
- $65,296 to $104,304 USD / year
…least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until…
Added 2 mins ago
CN
Relationship Manager Associate Deposits CRE (Part Time)
City National Bank
La Jolla, CA
- $56,250 USD / year
- Part-time
Added 4 mins ago
Tech Professional, Quality Systems, AI
Johnson & Johnson Services Inc. Legal Entity
Raynham, MA
6 years of progressive experience supporting enterprise quality systems, regulated business applications, or quality technology in a manufacturing or MedTech environment.
Added 6 mins ago
SAP BASIS Administrator Associate
O-I
Perrysburg, OH
Added 7 mins ago
Applications Development Tech Lead Analyst
Citi
TAMPA, FL · Tampa, FL · Tampa
Citibank, N.A. seeks an Applications Development Tech Lead Analyst for its Tampa, FL location.
Added 7 mins ago
Technology Product Management Senior Analyst
Citi
IRVING, TX · Irving, TX · Irving
Added 13 mins ago
Physical AI Senior Engineer
TNA Toyota Motor Engineering & Manufacturing North America, Inc. Company
Georgetown, KY
Develop and implement computer vision, machine learning, and sensor fusion solutions for real-world manufacturing applications (e.g., bin picking, part handling, inspection).
Added 13 mins ago
Account Executive, North California
d Siemens Medical Solutions USA, Inc.
Remote, United States
Must have experience working with sales quotas, forecasting
Added 13 mins ago
LC
Assistant Director
LearningRx Charlottesville
Charlottesville, VA
- $25 to $30 USD / hour
Strong technical skills in using applications like various Google Workspace tools (Calendar, Drive, Docs, etc.) Zoom, Asana, Microsoft Office, and social media
Added 16 mins ago
Senior Business Systems Analyst
Intuitive
Sunnyvale, CA
…implementation in Procurement and Master Data Management on Applications like SAP MM etc. The role will be of a systems solution expert for identifying, analyzing, refining, translating,…
Added 17 mins ago
J
Venture Growth Manager
Jobgether
Remote, United States
- $140,000 to $150,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Venture Growth Manager based in the United States.
Added 17 mins ago
J
Telecom Engineer
Jobgether
Remote, United States
- $73,000 to $95,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Telecom Engineer based in the United States.
Added 17 mins ago
J
Technical Support Specialist
Jobgether
Remote, United States
- $25 to $26.5 USD / hour
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Specialist based in the United States.
Added 17 mins ago
Senior Principal Engineer – Instrument & Controls
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Principal Engineer – Instrument & Controls based in…
Added 17 mins ago
J
Senior Pricing Analyst
Jobgether
Remote, United States
- $92,565 to $113,245 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Pricing Analyst based in the United States (Remote).
Added 17 mins ago
J
Senior Manager, Program Finance
Jobgether
Remote, United States
- $98,700 to $110,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager, Program Finance based in the United States.
Added 17 mins ago
Senior GenAI Safety Researcher: Frontier Risk
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior GenAI Safety Researcher: Frontier Risk based in the…
Added 17 mins ago
Senior BI Developer
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior BI Developer based in the United States.
Added 17 mins ago
Senior Appeals & Denials Resolution Manager
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Appeals & Denials Resolution Manager based in the…
Added 17 mins ago
Senior Account Executive
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Account Executive based in the United States.
Added 17 mins ago
Sales Operations Coordinator
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sales Operations Coordinator based in the United States.
Added 17 mins ago
J
RN Case Manager
Jobgether
Remote, United States
- $73,045 to $92,722.5 USD / year
Case management certification required · Must reside and work remotely within one of the following eligible states: Arkansas, Washington, Oregon, Utah, Idaho, North Dakota, or Minnesota
Added 17 mins ago
J
Regional Sales Director
Jobgether
Remote, United States
- $140,000 to $175,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Regional Sales Director based in Charlotte, North Carolina,…
Added 17 mins ago
J
Recruiting Team Lead
Jobgether
Remote, United States
- $61,575 to $82,100 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Recruiting Team Lead based in the United States.

Jobgether

Telecom Engineer

Remote, United States

$73,000 to $95,000 USD / year

Apply on jobs.lever.co About employer

Applications open in a new tab.

Job details

Pay: $73,000 to $95,000 USD / year
Posting language: English

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Telecom Engineer based in the United States.

In this full-time, remote role, you will help maintain and optimize the communication platforms that support essential business operations and customer interactions. You will provide technical support and administration for cloud-based contact center and telephony solutions, particularly NICE CXone and RingCentral. Working alongside senior engineers and cross-functional teams, you will troubleshoot system issues, manage configurations, and contribute to the development and improvement of call flows. You will also help ensure reliable voice services, efficient call routing, and seamless communication experiences for employees and customers. This position offers the opportunity to expand your expertise in modern telecom technologies, cloud communications, and contact center integrations while contributing to continuous operational improvement. Occasional travel of up to 10% may be required.

Accountabilities:

Provide Tier 1 technical support for RingCentral and NICE CXone environments, resolving incidents related to user access, call quality, device configuration, routing errors, IVR functionality, and other telecommunications issues.
Provision and manage user accounts, roles, permissions, and system configurations to ensure reliable and secure platform operations.
Monitor platform performance, system alerts, contact center queues, and call routing behavior to identify potential issues and maintain service stability.
Perform initial incident assessments and troubleshooting using telecom diagnostic tools, dashboards, and monitoring systems.
Investigate voice and connectivity issues, document findings, and escalate complex incidents to Tier 2 and Tier 3 engineering teams with complete technical details.
Assist with the development, modification, testing, validation, and documentation of call flows using NICE CXone Studio and RingCentral administration tools.
Support call routing configurations, IVR workflows, user provisioning, and other contact center operational processes.
Maintain accurate technical documentation, including change records, version histories, troubleshooting guides, FAQs, and knowledge base resources.
Collaborate with senior telecom engineers during system implementations, major deployments, upgrades, and periods of increased support demand.
Work closely with business stakeholders to understand operational requirements and ensure telecom configurations align with business needs.
Communicate technical issues, proposed solutions, and system updates clearly to both technical and non-technical stakeholders.
Contribute to continuous improvement initiatives focused on system reliability, operational efficiency, service quality, and user experience.

Requirements:

At least three years of professional experience in IT support, telecommunications support, telecom administration, or a related technical discipline.
Hands-on experience administering and supporting NICE CXone and RingCentral platforms.
Practical knowledge of IVR systems, call routing, user provisioning, device configuration, and standard telecommunications workflows.
Familiarity with scripting and workflow development tools, with experience using NICE CXone Studio considered an advantage.
Strong technical troubleshooting skills, including the ability to analyze Call Detail Records (CDRs) across multiple call legs and investigate SIP traces, SIP ladder diagrams, and packet captures using tools such as Wireshark.
Ability to identify and isolate the root causes of telecommunications issues across carrier, network, Contact Center as a Service (CCaaS), and integration environments.
Knowledge of telecom monitoring, logging, incident management, root-cause analysis, and vendor escalation processes.
Strong understanding of SIP, VoIP, CCaaS technologies, Session Border Controllers (SBCs), telecommunications carriers, and network troubleshooting is highly desirable.
Experience with advanced networking concepts, packet analysis, and SIP ladder analysis is a plus.
Familiarity with APIs, system integrations, and automation tools, including basic scripting languages or formats such as XML, JavaScript, and Snippet.
Intermediate knowledge of cloud platforms such as AWS or Azure, as well as identity management and security concepts.
Experience supporting Amazon Connect and Salesforce Service Cloud Voice is a strong advantage, particularly in call routing, contact flows, user configuration, softphone troubleshooting, and CRM-telephony integrations.
Knowledge of Salesforce Omni-Channel Routing, Voice Call Objects, CTI integrations, and Agentforce Voice capabilities is beneficial.
Familiarity with SQL, data analytics, and Infrastructure as Code practices is an additional advantage.
Associate degree in Information Technology or a related field is preferred.
Relevant training or certifications in RingCentral or NICE CXone are considered an asset.
Strong analytical skills, attention to detail, and the ability to manage multiple technical priorities effectively.
Excellent communication and interpersonal skills, with the ability to collaborate across technical teams, vendors, and business stakeholders.
Demonstrated ownership and accountability, including the ability to drive technical issues through resolution and ensure appropriate follow-up.
Adaptability and a proactive approach to problem-solving in a fast-paced, evolving technical environment.

Benefits:

Competitive annual salary: $73,000–$95,000, depending on experience, technical skills, geographic location, and internal compensation considerations.
Performance-based incentives: Eligibility for an additional annual bonus target, not included in the stated salary range.
Remote work flexibility: Full-time remote opportunity within the United States.
Comprehensive healthcare coverage: Access to health insurance and other health-related benefits.
Retirement savings: Retirement plan with employer matching contributions.
Paid time off: Generous paid leave to support personal needs and work-life balance.
Parental leave: Benefits designed to support employees and their families.
Insurance protection: Access to life insurance and additional insurance benefits.
Professional development: Education support and opportunities to expand technical expertise and advance your career.
Employee well-being: Access to wellness resources and programs that support overall health.
Collaborative work environment: Opportunity to work alongside experienced engineers and technology professionals in an innovative, supportive team.
Career growth: Exposure to modern cloud communications, contact center platforms, telecom integrations, and emerging technologies.

Additional employment information:

Candidates must be legally authorized to work in the United States without requiring current or future employer-sponsored visa support.
Remote employment is not currently available to individuals residing in Delaware, Hawaii, North Dakota, Rhode Island, Vermont, Puerto Rico, or other U.S. territories.
Occasional travel of up to 10% may be required.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

Apply on jobs.lever.co About employer

Report this job

Work requirements

Jobs in the United States