Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 53 mins ago
Security Architect Intern
Hub International Limited
Chicago, IL
The Associate Security Architect Intern will support Hub International's security architecture and strategy team in evaluating, documenting, and improving security controls and…
Added 4 hours ago
UG
Senior Site Reliability Engineer
UnitedHealth Group
Schaumburg, IL
- $91,700 to $163,700 USD / year
4+ years of hands-on experience supporting cloud infrastructure in AWS, Azure, or GCP environments
Added 4 hours ago
Senior DevOps Engineer
London Stock Exchange Group Holdings Inc
St. Loui, MO
Keep up to date with the latest industry trends, tools, and guidelines in DevOps and cloud infrastructure.
Added 5 hours ago
UG
Senior Site Reliability Engineer
UnitedHealth Group
Schaumburg, IL
- $91,700 to $163,700 USD / year
4+ years of hands-on experience supporting cloud infrastructure in AWS, Azure, or GCP environments
Added 7 hours ago
Data Center Engineering Operations Technician Internship
Amazon
Sterling, VA · Manassas, VA · Dulles, VA · Herndon, VA · Ashburn, VA · Chantilly, VA
Eligible candidates must have work authorization without employer intervention to be considered · Full-time (40 hours/week), Monday-Friday day shift
Added 7 hours ago
Associate Delivery Consultant – AIML, ProServe A2C Delivery , Proserve A2C
Amazon
Arlington, VA
…Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical…
Added 8 hours ago
Senior DevOps Engineer
London Stock Exchange Group Holdings Inc
St. Loui, MO
Keep up to date with the latest industry trends, tools, and guidelines in DevOps and cloud infrastructure.
Added 9 hours ago
Graduate Development Program, Associate Engineer, Software Engineering
National Grid USA Service Company, Inc.
SYRACUSE, NY
About the PositionAre you ready to build software that helps support National Grid's Gas business? As an Associate Software Engineer, you'll join the team responsible for the development…
Added 11 hours ago
Senior Enterprise Architect
Humana Inc.
Louisville, KY
…ideal candidate will possess deep expertise across application, infrastructure, cloud, data, and integration domains, with a proven ability to lead complex transformation initiatives,…
Added 11 hours ago
Senior Cloud Engineer
Sinclair Broadcast Group
Hunt Valley, MD
Sinclair Broadcast Group seeks a motivated and experienced Senior Cloud Engineer to join the Cloud Engineering Team. The individual will develop, integrate, and support key Enterprise…
Added 15 hours ago
Infrastructure Advisory & Transformation Senior Manager
Accenture LLP Company
NY
(If Associate’s Degree, must have minimum 10 years work experience)
Added 19 hours ago
J
Senior Data Pipeline Engineer
Jobgether
Remote, United States
- $100,000 to $130,000 USD / year
Experience working with AWS cloud services and open table formats such as Apache Iceberg and Parquet.
Added 19 hours ago
J
Telecom Engineer
Jobgether
Remote, United States
- $73,000 to $95,000 USD / year
Intermediate knowledge of cloud platforms such as AWS or Azure, as well as identity management and security concepts.
Added 21 hours ago
AWS Cloud Infrastructure Experienced Associate
PwC
Dallas, TX · San Antonio, TX · Fort Worth, TX · Austin, TX · Houston, TX
What You Must Have
Added 22 hours ago
Cloud/DevOps Engineer
Northstrat
Chantilly, VA
Must have a high school diploma or GED · Must have an active or current Top-Secret clearance with SCI access (TS/SCI) and a polygraph (CIP)
Added 22 hours ago
Cloud/DevOps Engineer
Northstrat
Herndon, VA
Must have a high school diploma or GED · Must have an active or current Top-Secret clearance with SCI access (TS/SCI) and a polygraph (CIP)
Added 22 hours ago
Cloud/DevOps Engineer
Northstrat
Sterling, VA
Must have a high school diploma or GED · Must have an active or current Top-Secret clearance with SCI access (TS/SCI) and a polygraph (CIP)
Added 22 hours ago
Cloud/DevOps Engineer
Northstrat
Aurora, CO
Must have a high school diploma or GED · Must have an active or current Top-Secret clearance with SCI access (TS/SCI) and a polygraph (CIP)
Added 1 day ago
Cybersecurity Engineering Associate – Rotational Program
Wells Fargo Bank, N. A.
CHARLOTTE, NC · CHANDLER, AZ
Exposure to cloud technologies and security concepts through coursework, certifications, internships, technical projects, or professional experience, including AWS, Microsoft Azure, Google…
Added 1 day ago
SD
Information Systems Administrator
Space Dynamics Laboratory
Stafford, VA
- $121,000 to $160,000 USD / year
The selected candidate must have experience with cloud-based services (Azure or AWS)
Added 1 day ago
Graduate Development Program, Associate Business Partner, Technology Business Partnering
natgridProd
Brooklyn, NY · Northboro, MA · Waltham, MA
You’ll work alongside experienced SAP Basis administrators, infrastructure teams, vendors, and business partners to support system availability, performance, upgrades, environment…
Added 1 day ago
Sr Media Engineer
Disney Entertainment & Sports LLC
Los Angeles, CA
…Post-Production, Contribution/Distribution Systems, Networking, Cloud Compute, Production Software and Virtual Environment and…
Added 1 day ago
SS
Junior Platform Engineer, Officer
State Street Financl Srvc, Inc
Quincy, MA
- $70,000 to $118,750 USD / year
Working alongside experienced engineers, the successful candidate will develop and test automation, enhance service enablement capabilities, and support consistent engineering patterns…
Added 1 day ago
Senior Software Engineer
MDX Medical, LLC
Remote, United States
Experience with relational data stores (SQL Server and/or PostgreSQL) and cloud-hosted services on AWS.
Added 1 day ago
AWS Cloud Infrastructure Experienced Associate
PwC
Washington, DC
What You Must Have

Jobgether

Telecom Engineer

Remote, United States

$73,000 to $95,000 USD / year

Apply on jobs.lever.co About employer

Applications open in a new tab.

Job details

Pay: $73,000 to $95,000 USD / year
Posting language: English
Posted: Nov 11, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Telecom Engineer based in the United States.

In this full-time, remote role, you will help maintain and optimize the communication platforms that support essential business operations and customer interactions. You will provide technical support and administration for cloud-based contact center and telephony solutions, particularly NICE CXone and RingCentral. Working alongside senior engineers and cross-functional teams, you will troubleshoot system issues, manage configurations, and contribute to the development and improvement of call flows. You will also help ensure reliable voice services, efficient call routing, and seamless communication experiences for employees and customers. This position offers the opportunity to expand your expertise in modern telecom technologies, cloud communications, and contact center integrations while contributing to continuous operational improvement. Occasional travel of up to 10% may be required.

Accountabilities:

Provide Tier 1 technical support for RingCentral and NICE CXone environments, resolving incidents related to user access, call quality, device configuration, routing errors, IVR functionality, and other telecommunications issues.
Provision and manage user accounts, roles, permissions, and system configurations to ensure reliable and secure platform operations.
Monitor platform performance, system alerts, contact center queues, and call routing behavior to identify potential issues and maintain service stability.
Perform initial incident assessments and troubleshooting using telecom diagnostic tools, dashboards, and monitoring systems.
Investigate voice and connectivity issues, document findings, and escalate complex incidents to Tier 2 and Tier 3 engineering teams with complete technical details.
Assist with the development, modification, testing, validation, and documentation of call flows using NICE CXone Studio and RingCentral administration tools.
Support call routing configurations, IVR workflows, user provisioning, and other contact center operational processes.
Maintain accurate technical documentation, including change records, version histories, troubleshooting guides, FAQs, and knowledge base resources.
Collaborate with senior telecom engineers during system implementations, major deployments, upgrades, and periods of increased support demand.
Work closely with business stakeholders to understand operational requirements and ensure telecom configurations align with business needs.
Communicate technical issues, proposed solutions, and system updates clearly to both technical and non-technical stakeholders.
Contribute to continuous improvement initiatives focused on system reliability, operational efficiency, service quality, and user experience.

Requirements:

At least three years of professional experience in IT support, telecommunications support, telecom administration, or a related technical discipline.
Hands-on experience administering and supporting NICE CXone and RingCentral platforms.
Practical knowledge of IVR systems, call routing, user provisioning, device configuration, and standard telecommunications workflows.
Familiarity with scripting and workflow development tools, with experience using NICE CXone Studio considered an advantage.
Strong technical troubleshooting skills, including the ability to analyze Call Detail Records (CDRs) across multiple call legs and investigate SIP traces, SIP ladder diagrams, and packet captures using tools such as Wireshark.
Ability to identify and isolate the root causes of telecommunications issues across carrier, network, Contact Center as a Service (CCaaS), and integration environments.
Knowledge of telecom monitoring, logging, incident management, root-cause analysis, and vendor escalation processes.
Strong understanding of SIP, VoIP, CCaaS technologies, Session Border Controllers (SBCs), telecommunications carriers, and network troubleshooting is highly desirable.
Experience with advanced networking concepts, packet analysis, and SIP ladder analysis is a plus.
Familiarity with APIs, system integrations, and automation tools, including basic scripting languages or formats such as XML, JavaScript, and Snippet.
Intermediate knowledge of cloud platforms such as AWS or Azure, as well as identity management and security concepts.
Experience supporting Amazon Connect and Salesforce Service Cloud Voice is a strong advantage, particularly in call routing, contact flows, user configuration, softphone troubleshooting, and CRM-telephony integrations.
Knowledge of Salesforce Omni-Channel Routing, Voice Call Objects, CTI integrations, and Agentforce Voice capabilities is beneficial.
Familiarity with SQL, data analytics, and Infrastructure as Code practices is an additional advantage.
Associate degree in Information Technology or a related field is preferred.
Relevant training or certifications in RingCentral or NICE CXone are considered an asset.
Strong analytical skills, attention to detail, and the ability to manage multiple technical priorities effectively.
Excellent communication and interpersonal skills, with the ability to collaborate across technical teams, vendors, and business stakeholders.
Demonstrated ownership and accountability, including the ability to drive technical issues through resolution and ensure appropriate follow-up.
Adaptability and a proactive approach to problem-solving in a fast-paced, evolving technical environment.

Benefits:

Competitive annual salary: $73,000–$95,000, depending on experience, technical skills, geographic location, and internal compensation considerations.
Performance-based incentives: Eligibility for an additional annual bonus target, not included in the stated salary range.
Remote work flexibility: Full-time remote opportunity within the United States.
Comprehensive healthcare coverage: Access to health insurance and other health-related benefits.
Retirement savings: Retirement plan with employer matching contributions.
Paid time off: Generous paid leave to support personal needs and work-life balance.
Parental leave: Benefits designed to support employees and their families.
Insurance protection: Access to life insurance and additional insurance benefits.
Professional development: Education support and opportunities to expand technical expertise and advance your career.
Employee well-being: Access to wellness resources and programs that support overall health.
Collaborative work environment: Opportunity to work alongside experienced engineers and technology professionals in an innovative, supportive team.
Career growth: Exposure to modern cloud communications, contact center platforms, telecom integrations, and emerging technologies.

Additional employment information:

Candidates must be legally authorized to work in the United States without requiring current or future employer-sponsored visa support.
Remote employment is not currently available to individuals residing in Delaware, Hawaii, North Dakota, Rhode Island, Vermont, Puerto Rico, or other U.S. territories.
Occasional travel of up to 10% may be required.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

Apply on jobs.lever.co About employer

More about this job

Skills

Communication skills
Technical support
Solve ICT system problems
Call routing
Troubleshooting
Documentation
Process improvement
Workflow
SIP
Wireshark
Root cause analysis
JavaScript
AWS
Microsoft Azure
Salesforce
Softphone
SQL
Data analysis
Infrastructure as code
Computer technology
Analytical skills
Attention to detail
Interpersonal skills
Adaptability
Problem solving

Report this job

Work requirements

Jobs in the United States