Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added just now
Principal Mechanical Engineer
Worley Parsons
Reading, PA
Added just now
A/AI Machine Learning Engineering - E2
Lockheed Martin
King of Prussia, PA
Lockheed Martin Space CORTEX AI Team is seeking a highly skilled hybrid Software and AI/ML Machine Learning Engineer to join a cross-functional team of experts in research, data science,…
Added just now
DBT Engineer with Airflow & SQL
NTT America, Inc.
King of Prussia, PA
We are currently seeking a DBT Engineer with Airflow & SQL to join our team in King Of Prussia, Pennsylvania (US-PA), United States (US).
Added just now
Azure DevOps Engineer
NTT America, Inc.
King of Prussia, PA
We are currently seeking a Azure DevOps Engineer to join our team in King Of Prussia, Pennsylvania (US-PA), United States (US).
Added just now
Staff Engineer, SoC Emulation & Prototyping
Advanced Micro Devices, Inc
San Jose, CA
Added just now
AI Collaboration Solutions Architect
Advanced Micro Devices, Inc
San Jose, CA
AMD is looking for a Lead Systems Engineer to provide technical leadership and subject matter expertise for our growing team. As a key contributor, you will bring a strong technical…
Added just now
Principal Systems Validation Engineer
Advanced Micro Devices, Inc
Seattle, WA
We are looking for a disciplined and dynamic, Lead System Debug Engineer - AI Rack Validation to join our growing post-Si debug team supporting the next generation of AMD’s flagship server…
Added just now
Principal Debug Engineer
Advanced Micro Devices, Inc
Seattle, WA
We are looking for a disciplined and dynamic, Lead System Debug Engineer - AI Rack Validation to join our growing post-Si debug team supporting the next generation of AMD’s flagship server…
Added just now
Advanced Packaging Integration Engineer
Advanced Micro Devices, Inc
Austin, TX
We’re looking for an experienced Advanced Package Integration Engineer to drive package process development and product NPI (new product introduction) for AMD’s EPYC server products. You…
Added just now
Advanced Packaging Integration Engineer
Advanced Micro Devices, Inc
Santa Clara, CA
We’re looking for an experienced Advanced Package Integration Engineer to drive package process development and product NPI (new product introduction) for AMD’s EPYC server products. You…
Added just now
Advanced Packaging Integration Engineer
Advanced Micro Devices, Inc
Santa Clara, CA
We’re looking for an experienced Advanced Package Integration Engineer to drive package process development and product NPI (new product introduction) for AMD’s EPYC server products. You…
Added just now
Medical Imaging and AI Research Engineer
Advanced Micro Devices, Inc
Longmont, CO
AMD is looking for a research engineer with practical implementation experience to advance AI-based medical imaging at the intersection of clinical imaging, deep learning, and…
Added just now
Life Sciences AI Research Engineer
Advanced Micro Devices, Inc
Longmont, CO
AMD is looking for a hands-on research engineer to advance life sciences computing at the intersection of computational biology, AI, and high-performance computing.
Added just now
CMC Mechanical Analysis Lead Engineer
GE Aerospace
Trevose, PA · Imperial, PA · Erie, PA
The Lead Engineer will be responsible for supporting and leading mechanical analysis projects for CMC hot section hardware and/or interfacing metallic components with specific focus on…
Added just now
GA
Director, Architecture and Data
GE Aerospace
Erie, PA · Imperial, PA · Trevose, PA
- $152,000 to $202,000 USD / year
Supervise the Data Fabric engineers (Sr Staff TPM–Data, Principal Data & Information Architect, Sr Staff Data Engineer, Staff Data Engineer) in a matrixed arrangement, keeping their written…
Added 1 min ago
Service Desk Engineer
Synopsys, Inc.
Allentown, PA
…ingenuity of tomorrow. You Are In this role, the Service Desk Engineer II will join the AGI IT Service Desk team and will be responsible for AGI's ServiceNow request processes, including…
Added 1 min ago
Photonic Product Engineer for Analytics and ML
Nokia of America Corporation
Allentown, PA
Added 1 min ago
Senior Software Engineer, BigQuery Multimodal Storage and Lakehouse
Google
Kirkland, WA
…mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as…
Added 1 min ago
Data Center Technician II
Google
Stillwater, OK
Must have the ability to work non-standard hours, including working weekends, night shifts, holidays and on shift-based schedules as required
Added 1 min ago
Senior Staff Software Engineer, Generative Retail Ad Formats and LLM Applications
Google
Mountain View, CA
…mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as…
Added 1 min ago
C
Senior Support Engineer I
Cleo
Harrisburg, PA · Pottsville, PA
- $70,000 to $80,000 USD / year
Added 1 min ago
Data Center Technician II
Google
Pryor, OK
Must have the ability to work non-standard hours, including working weekends, night shifts, holidays and on shift-based schedules as required
Added 1 min ago
Software Engineer, Agentic Model Serving, Robotics, DeepMind
DeepMind
Mountain View, CA
…mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as…
Added 1 min ago
AT
Senior Network Engineer - DDoS
Akamai Technologies, Inc.
Harrisburg, PA
- $112,500 to $202,500 USD / year
As a Senior Network Engineer, you will lead efforts in designing, implementing, and automating Akamai's global network infrastructure. You will address complex issues in routing, data…
Added 1 min ago
C
Senior Knowledge Graph & Ontology Architect
Cognizant
Harrisburg, PA
- $130,000 to $160,000 USD / year
Google Cloud Professional Data Engineer, Professional Cloud Architect, or equivalent cloud certifications.

Jobgether

Telecom Engineer

Remote, United States

$73,000 to $95,000 USD / year

Apply on jobs.lever.co About employer

Applications open in a new tab.

Job details

Pay: $73,000 to $95,000 USD / year
Posting language: English

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Telecom Engineer based in the United States.

In this full-time, remote role, you will help maintain and optimize the communication platforms that support essential business operations and customer interactions. You will provide technical support and administration for cloud-based contact center and telephony solutions, particularly NICE CXone and RingCentral. Working alongside senior engineers and cross-functional teams, you will troubleshoot system issues, manage configurations, and contribute to the development and improvement of call flows. You will also help ensure reliable voice services, efficient call routing, and seamless communication experiences for employees and customers. This position offers the opportunity to expand your expertise in modern telecom technologies, cloud communications, and contact center integrations while contributing to continuous operational improvement. Occasional travel of up to 10% may be required.

Accountabilities:

Provide Tier 1 technical support for RingCentral and NICE CXone environments, resolving incidents related to user access, call quality, device configuration, routing errors, IVR functionality, and other telecommunications issues.
Provision and manage user accounts, roles, permissions, and system configurations to ensure reliable and secure platform operations.
Monitor platform performance, system alerts, contact center queues, and call routing behavior to identify potential issues and maintain service stability.
Perform initial incident assessments and troubleshooting using telecom diagnostic tools, dashboards, and monitoring systems.
Investigate voice and connectivity issues, document findings, and escalate complex incidents to Tier 2 and Tier 3 engineering teams with complete technical details.
Assist with the development, modification, testing, validation, and documentation of call flows using NICE CXone Studio and RingCentral administration tools.
Support call routing configurations, IVR workflows, user provisioning, and other contact center operational processes.
Maintain accurate technical documentation, including change records, version histories, troubleshooting guides, FAQs, and knowledge base resources.
Collaborate with senior telecom engineers during system implementations, major deployments, upgrades, and periods of increased support demand.
Work closely with business stakeholders to understand operational requirements and ensure telecom configurations align with business needs.
Communicate technical issues, proposed solutions, and system updates clearly to both technical and non-technical stakeholders.
Contribute to continuous improvement initiatives focused on system reliability, operational efficiency, service quality, and user experience.

Requirements:

At least three years of professional experience in IT support, telecommunications support, telecom administration, or a related technical discipline.
Hands-on experience administering and supporting NICE CXone and RingCentral platforms.
Practical knowledge of IVR systems, call routing, user provisioning, device configuration, and standard telecommunications workflows.
Familiarity with scripting and workflow development tools, with experience using NICE CXone Studio considered an advantage.
Strong technical troubleshooting skills, including the ability to analyze Call Detail Records (CDRs) across multiple call legs and investigate SIP traces, SIP ladder diagrams, and packet captures using tools such as Wireshark.
Ability to identify and isolate the root causes of telecommunications issues across carrier, network, Contact Center as a Service (CCaaS), and integration environments.
Knowledge of telecom monitoring, logging, incident management, root-cause analysis, and vendor escalation processes.
Strong understanding of SIP, VoIP, CCaaS technologies, Session Border Controllers (SBCs), telecommunications carriers, and network troubleshooting is highly desirable.
Experience with advanced networking concepts, packet analysis, and SIP ladder analysis is a plus.
Familiarity with APIs, system integrations, and automation tools, including basic scripting languages or formats such as XML, JavaScript, and Snippet.
Intermediate knowledge of cloud platforms such as AWS or Azure, as well as identity management and security concepts.
Experience supporting Amazon Connect and Salesforce Service Cloud Voice is a strong advantage, particularly in call routing, contact flows, user configuration, softphone troubleshooting, and CRM-telephony integrations.
Knowledge of Salesforce Omni-Channel Routing, Voice Call Objects, CTI integrations, and Agentforce Voice capabilities is beneficial.
Familiarity with SQL, data analytics, and Infrastructure as Code practices is an additional advantage.
Associate degree in Information Technology or a related field is preferred.
Relevant training or certifications in RingCentral or NICE CXone are considered an asset.
Strong analytical skills, attention to detail, and the ability to manage multiple technical priorities effectively.
Excellent communication and interpersonal skills, with the ability to collaborate across technical teams, vendors, and business stakeholders.
Demonstrated ownership and accountability, including the ability to drive technical issues through resolution and ensure appropriate follow-up.
Adaptability and a proactive approach to problem-solving in a fast-paced, evolving technical environment.

Benefits:

Competitive annual salary: $73,000–$95,000, depending on experience, technical skills, geographic location, and internal compensation considerations.
Performance-based incentives: Eligibility for an additional annual bonus target, not included in the stated salary range.
Remote work flexibility: Full-time remote opportunity within the United States.
Comprehensive healthcare coverage: Access to health insurance and other health-related benefits.
Retirement savings: Retirement plan with employer matching contributions.
Paid time off: Generous paid leave to support personal needs and work-life balance.
Parental leave: Benefits designed to support employees and their families.
Insurance protection: Access to life insurance and additional insurance benefits.
Professional development: Education support and opportunities to expand technical expertise and advance your career.
Employee well-being: Access to wellness resources and programs that support overall health.
Collaborative work environment: Opportunity to work alongside experienced engineers and technology professionals in an innovative, supportive team.
Career growth: Exposure to modern cloud communications, contact center platforms, telecom integrations, and emerging technologies.

Additional employment information:

Candidates must be legally authorized to work in the United States without requiring current or future employer-sponsored visa support.
Remote employment is not currently available to individuals residing in Delaware, Hawaii, North Dakota, Rhode Island, Vermont, Puerto Rico, or other U.S. territories.
Occasional travel of up to 10% may be required.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

Apply on jobs.lever.co About employer

Report this job

Work requirements

Jobs in the United States