Jobs in the United States

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Added 4 mins ago
Software Development Test Engineer
Cisco Systems, Inc.
Richardson, TX
…triage, applying RAG and structured workflows to improve test coverage and investigation efficiency. Success in this role means identifying critical system-level defects early, optimizing…
Added 14 mins ago
Operations Solution Architect Senior Manager, Financial Services
Accenture LLP Company
NY
(If Associate’s Degree, must have minimum 6 years work experience)
Added 17 mins ago
J
Venture Growth Manager
Jobgether
Remote, United States
- $140,000 to $150,000 USD / year
Comprehensive healthcare coverage: Medical, dental, and vision insurance plans.
Added 17 mins ago
J
Telecom Engineer
Jobgether
Remote, United States
- $73,000 to $95,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Telecom Engineer based in the United States.
Added 17 mins ago
J
Technical Support Specialist
Jobgether
Remote, United States
- $25 to $26.5 USD / hour
Healthcare Coverage: Medical, dental, and vision insurance.
Added 17 mins ago
Stop Loss Operations Specialist
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Stop Loss Operations Specialist based in the United States.
Added 17 mins ago
J
Senior Manager, Program Finance
Jobgether
Remote, United States
- $98,700 to $110,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager, Program Finance based in the United States.
Added 17 mins ago
J
Product Discovery Manager
Jobgether
Remote, United States
- $140,000 to $150,000 USD / year
Comprehensive healthcare coverage: Medical, dental, and vision insurance.
Added 17 mins ago
Principal Product Manager, Fraud and Risk
Jobgether
Remote, United States
Life insurance and short- and long-term disability coverage.
Added 17 mins ago
J
Member Service Guide, Complaint Resolution
Jobgether
Remote, United States
- $22 to $25 USD / hour
Working schedule: Five days per week, with 8.5-hour shifts, including a 30-minute lunch break
Added 17 mins ago
Licensed Certified Social Worker - Primary Care Clinics
Jobgether
Remote, United States
Healthcare coverage: Medical, dental, and vision insurance options for eligible employees and their families.
Added 17 mins ago
J
Director of Service Delivery
Jobgether
Remote, United States
- $120,000 to $150,000 USD / year
Healthcare coverage: Medical, dental, and vision insurance.
Added 17 mins ago
Cloud Security Architect (Sr)
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Cloud Security Architect (Sr) based in Hanscom Air Force…
Added 17 mins ago
Appellate and Advanced Motions Senior Associate/Counsel Attorney
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Appellate and Advanced Motions Senior Associate/Counsel…
Added 26 mins ago
FM
ER RN - Emergency Department - Travel Nurse
Fusion Medical Staffing
Charlottesville, VA
- $1,722.08 to $1,832 USD / week
Sensory - Must possess visual acuity and ability to effectively communicate
Added 26 mins ago
FM
ICU RN - Intensive Care Unit - Travel Nurse
Fusion Medical Staffing
Newark, NJ
- $2,015.36 to $2,144 USD / week
Sensory - Must possess visual acuity and ability to effectively communicate
Added 26 mins ago
FM
ICU RN - Intensive Care Unit - Travel Nurse
Fusion Medical Staffing
Newark, NJ
- $2,015.36 to $2,144 USD / week
Sensory - Must possess visual acuity and ability to effectively communicate
Added 26 mins ago
Travel Physical Therapist
Fusion Medical Staffing
Warrington, PA
Sensory - Must possess visual acuity and ability to effectively communicate
Added 26 mins ago
Travel Physical Therapist
Fusion Medical Staffing
Yuma, AZ
Sensory - Must possess visual acuity and ability to effectively communicate
Added 33 mins ago
M
Part Time Seasonal Stocking Team Member
Michaels
ST. L-FLORISSANT, MO
- Part-time
Added 33 mins ago
Operations Clerk
Republic Services
Osage Beach, MO
Comprehensive medical benefits coverage, dental plans and vision coverage.
Added 33 mins ago
Shipping Supervisor
Baker Hughes
Liberty, MO
Safety net of life insurance and disability programs.
Added 33 mins ago
Operations Support Intermediate Analyst
Citigroup
O'Fallon, MO
…competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off…
Added 33 mins ago
Area Accounting Center Associate Manager
Republic Services
Bridgeton, MO
Comprehensive medical benefits coverage, dental plans and vision coverage.
Added 33 mins ago
Laboratory Supervisor
Eurofins US Network
Saint Charles, MO
Forecast workload and resource needs; coordinate coverage and adjust priorities to maintain business continuity and on-time delivery.

Jobgether

Technical Support Specialist

Remote, United States

$25 to $26.5 USD / hour

Apply on jobs.lever.co About employer

Applications open in a new tab.

Job details

Pay: $25 to $26.5 USD / hour
Experience: 0–2 years of experience in customer support, technical support, or another customer-facing position.
Posting language: English

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Specialist based in the United States.

As a Technical Support Specialist, you will play a key role in delivering exceptional customer support for innovative software solutions focused on workplace safety and operational risk management. You will serve as the first point of contact for customers, helping them troubleshoot technical issues and navigate software applications effectively. Working in a fully remote environment, you will handle support requests across multiple communication channels while ensuring timely and accurate resolutions. You will collaborate with technical support teams and internal stakeholders to resolve complex issues and improve the overall customer experience. This role offers an excellent opportunity to develop your technical expertise, strengthen your problem-solving abilities, and grow within a customer-focused SaaS environment. Your contribution will directly support customer satisfaction, operational efficiency, and continuous service improvement.

Accountabilities

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Customer Support & Communication: Act as the first point of contact for customer inquiries received through ticketing systems, live chat, email, and phone. Deliver prompt, professional, and customer-oriented assistance while maintaining high service standards.

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Technical Troubleshooting: Diagnose and resolve basic to moderately complex technical issues related to software applications, following established procedures and support documentation.

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Phone Support: Manage inbound support calls, provide real-time troubleshooting, guide customers through solutions, and accurately document all interactions.

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Case Management & Escalation: Record customer interactions, troubleshooting steps, and resolutions in the ticketing system. Identify issues requiring advanced technical assistance and escalate them to Tier 2 support with complete documentation and context.

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Customer Guidance: Provide clear, step-by-step instructions to help customers navigate software features, resolve technical difficulties, and achieve successful outcomes.

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Product Knowledge: Maintain up-to-date knowledge of software platforms, product features, system updates, and known technical issues to deliver accurate and effective assistance.

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Cross-Functional Collaboration: Work closely with internal teams to coordinate issue resolution, communicate customer concerns, and ensure a consistent support experience.

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Knowledge Sharing & Process Improvement: Contribute to internal documentation, troubleshooting guides, and knowledge base articles that improve team efficiency and encourage customer self-service.

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Service Quality & Performance: Support the team during high-volume periods while meeting response-time expectations, maintaining accurate records, and identifying opportunities to improve support processes.

Requirements

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0–2 years of experience in customer support, technical support, or another customer-facing position.

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Strong written and verbal communication skills, with a genuine commitment to customer satisfaction and service excellence.

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Basic technical troubleshooting and problem-solving abilities, particularly when working with software applications.

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Ability to follow established procedures, document information accurately, and manage multiple support requests simultaneously.

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Strong organizational skills, attention to detail, and the ability to prioritize tasks effectively.

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Adaptability and willingness to learn new technologies, software platforms, and technical support processes quickly.

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A proactive mindset, accountability, patience, and the ability to remain professional when handling challenging customer situations.

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Ability to collaborate effectively with colleagues and technical teams while taking ownership of customer issues through resolution.

Preferred Qualifications:

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Previous experience working in a SaaS or software technical support environment.

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Familiarity with ticketing platforms, customer support tools, and case management systems.

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Basic understanding of technical concepts such as APIs, Single Sign-On (SSO), and Secure File Transfer Protocol (SFTP).

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Demonstrated ability to contribute to customer satisfaction, response-time performance, effective issue resolution, and continuous improvement initiatives.

Benefits

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Compensation: Hourly pay ranging from $25 to $26.50, depending on experience and qualifications.

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Annual Bonus: Opportunity to earn an annual performance bonus of 7.5%.

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Healthcare Coverage: Medical, dental, and vision insurance.

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Flexible Spending: Flexible Spending Accounts (FSA) to help manage eligible healthcare expenses.

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Paid Time Off: Paid time off, paid holidays, and floating holidays.

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Retirement Savings: 401(k) plan with company matching contributions and immediate vesting.

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Life Insurance: Company-funded life insurance coverage.

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Wellbeing Support: Employee Assistance Programs and mental health benefits at no additional cost.

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Remote Work: Fully remote opportunity within the United States.

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Professional Development: Opportunity to strengthen technical troubleshooting, SaaS product knowledge, and customer success skills within a growing technology organization.

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Inclusive Culture: A workplace that values diversity, collaboration, continuous learning, and professional growth.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Jobs in the United States