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Added 3 hours ago
Sr. Identity Engineer, Google Cloud and DevOps
Jobgether
Remote, United States
As a Senior Identity Engineer, you will lead the design, implementation, and support of identity solutions across Google Cloud Platform and DevOps services.
Added 6 hours ago
Senior Software Development Engineer in Test (SDET)
Jobgether
Remote, United States
The Senior Software Development Engineer in Test (SDET) will play a key role in ensuring the quality, reliability, and performance of innovative digital healthcare technology solutions. In…
Added 8 hours ago
TT
Senior Solutions Engineer, Digital Native and Mid-Market
True Talent Solutions Partners
Remote, United States
- $147,000 to $175,000 USD / year
…developer workflows, security needs, and practical product…
Added 10 hours ago
ServiceNow Engineer Principal
SAIC
Remote, United States
SAIC is looking for an experienced ServiceNow Developer with specialized focus on Discovery and Integrations, to join our team supporting the Department of Transportation (DOT).
Added 1 day ago
Senior Software Engineer, DevOps
Atria Health and Research Institute
Remote, United States
Atria Health is seeking a Senior Software Engineer for our DevOps team to help design, build, and operate the infrastructure, deployment pipelines, and observability that the rest of…
Added 1 day ago
Software Engineer, DevOps
Atria Health and Research Institute
Remote, United States
Atria Health is seeking a Software Engineer for our DevOps team to help build and operate the infrastructure, deployment pipelines, and observability that the rest of engineering relies on…
Added 1 day ago
Staff Software Engineer, Foundations
Atria Health and Research Institute
Remote, United States
Atria Health is seeking a Staff Software Engineer for our Foundations team, working across Platform, DevOps, and Data Engineering.
Added 1 day ago
Staff Software Engineer, Foundations
Atria Health and Research Institute
Remote, United States
Atria Health is seeking a Staff Software Engineer for our Foundations team, working across Platform, DevOps, and Data Engineering.
Added 1 day ago
A
Senior Web Applications Engineer
Aristotle
Remote, United States
- $140,000 to $175,000 USD / year
We are seeking a highly experienced Senior Web Applications Engineer to serve as a technical leader within our Software Development team. This role will own the design, architecture, and…
Added 1 day ago
AC
Staff / Principal Platform Engineer
AppGate Cybersecurity, Inc.
Remote, United States
- $185,000 to $270,000 USD / year
We’re looking for a Staff or Principal Platform Engineer to build and operate the foundational platform behind AppGate’s AI products. You combine deep DevOps and cloud infrastructure…
Added 1 day ago
IG
Principal Engineer, Populus.ai and Elevate Platform
IPS Group Inc.
Remote, United States
- $125,000 to $160,000 USD / year
The Principal Engineer is the technical owner of the platform behind Populus.ai and Elevate, combining two roles in one: the platform's architect and its lead hands-on developer. You will…
Added 2 days ago
Forward Deployed Solution Engineer – Applied AI FDE
ServiceNow
Remote, United States
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 2 days ago
Full Stack Engineer
Infisical
Remote, United States
We’re looking for an exceptional Full Stack Engineer to help us build, optimize, and expand the foundation of the platform.
Added 2 days ago
Senior Full Stack Engineer
Infisical
Remote, United States
We’re looking for an exceptional Senior Full Stack Engineer to help us build, optimize, and expand the foundation of the platform.
Added 2 days ago
Sr. Identity Engineer, Google Cloud and DevOps
Vailexa
Remote, United States
Sr. Identity Engineer, Google Cloud and DevOps to support our client as part of its IAM Modernization program. Cloud Platform team and help modernize identity and access management across…
Added 2 days ago
RF
Senior Security Engineer (Defender of the Realm)
RTA Fleet
Remote, United States
- $160,000 to $185,000 USD / year
RTA is looking for a Senior Security Engineer to protect every layer of our tech stack and culture. Our Fleet360 platform is a multi-tenant SaaS on AWS. Hundreds of fleets rely on it,…
Added 2 days ago
MI
Backend Engineer
MD Integrations
Remote, United States
- $105,000 to $140,000 USD / year
The Backend Engineer (PHP / Laravel) designs, develops, and maintains scalable and reliable server-side applications to ensure the highest standard of system performance and stability. As a…
Added 2 days ago
AI Ops Engineer
OPEN OPENLANE US Inc
Remote, United States
…keeps them available, secure and cost-controlled. As an AI-Ops Engineer, you will administer our enterprise AI platforms, support the employees who use them, and automate the provisioning,…
Added 2 days ago
IG
Production Support CPQ Developer - INTL LATAM
Insight Global
Remote, United States
- From $33 USD / hour
-Experience developing or supporting REST/SOAP API integrations, Platform Events, or integrations with third-party systems.
Added 3 days ago
AI Engineer
CACI, INC.-FEDERAL
Remote, United States
We are seeking an AI Engineer to build, test, and support AI workflows and agents on an enterprise AI workflow management platform supporting the Department of the Air Force. You will work…
Added 3 days ago
Technical Support Engineer (CS)
Jobgether
Remote, United States
The Technical Support Engineer will play a key role in helping enterprise customers successfully adopt and operate a platform that connects AI agents and human users with business systems…
Added 3 days ago
Senior MuleSoft Engineer
Core4ce Careers
Remote, United States
Core4ce is seeking a Senior MuleSoft engineer to design, develop, and implement integration solutions using the MuleSoft Anytime Platform for the Defense Health Agency (DHA). In this role,…
Added 3 days ago
K
Microsoft AI & Automation Engineer
Kforce
Remote, United States
- $60 USD / hour
Strong hands-on experience with Power Platform, Power Automate, Dataverse, and Microsoft 365 integrations
Added 3 days ago
P
Principal Application Engineer (Salesforce)
PointClickCare
Remote, United States
- $179,300 to $224,100 USD / year
To succeed as a Principal Application Engineer at PointClickCare, you need to be highly creative, accountable, collaborative and passionate. You are the Subject Matter Expert (SME) for core…
Added 3 days ago
Senior SharePoint Engineer
Endurance Services Limited (US)
Remote, United States
The Senior SharePoint Engineer is a hands-on technical role responsible for administering and supporting SharePoint Online and on-premises environments, planning and executing…

Jobgether

Technical Support Engineer (CS)

Remote, United States

• Salary range: $120,000–$140,000 USD.

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Job details

Pay: • Salary range: $120,000–$140,000 USD.
Experience: 3+ years of experience in technical support, solutions engineering, DevOps, or a similar technical role, ideally within identity and access management (IAM), IT, or security.
Posting language: English
Posted: Nov 6, 2026

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Engineer (CS) based in the United States.

The Technical Support Engineer will play a key role in helping enterprise customers successfully adopt and operate a platform that connects AI agents and human users with business systems securely. As part of the Customer Success team, you will serve as a trusted technical contact, guiding customers through complex troubleshooting and integration challenges. You will combine hands-on technical expertise with strong customer communication to investigate issues, coordinate resolutions, and deliver timely support. The role also involves helping customers understand advanced product capabilities through training and practical guidance. Working closely with internal teams, you will contribute to process improvements, automation initiatives, and product feedback. This is an opportunity to work in a collaborative, fast-moving environment at the intersection of enterprise software, identity, security, and AI.

Accountabilities:

• Develop and maintain a strong understanding of the platform's technical capabilities, features, and best practices to provide effective customer guidance.

• Serve as a primary technical support contact, responding to customer questions, troubleshooting issues, and coordinating escalations with the appropriate internal teams.

• Work toward a support response time goal of under one hour and actively manage complex issue resolutions through to completion.

• Investigate challenging technical problems, collaborate with colleagues, and communicate clear resolution plans to customers.

• Deliver customer training sessions, workshops, and supporting materials to help users understand and make effective use of advanced platform features.

• Identify opportunities to automate internal workflows and customer-facing tasks, helping implement process improvements and smooth change management.

• Collect and communicate customer feedback to inform product enhancements and advocate for customer needs.

• Analyze customer usage patterns and relevant data to identify potential issues and provide actionable recommendations.

• Collaborate across Customer Success, Product, Engineering, and other internal teams to prioritize customer needs and resolve issues efficiently.

Requirements:

• 3+ years of experience in technical support, solutions engineering, DevOps, or a similar technical role, ideally within identity and access management (IAM), IT, or security.

• Availability to work East Coast business hours.

• Hands-on experience with HTTP APIs, including REST and OAuth, authentication protocols, and connector or integration development.

• Strong understanding of Docker and Kubernetes, particularly when troubleshooting containerized applications.

• Experience supporting on-premises infrastructure and hybrid cloud deployments.

• Excellent communication and customer-facing skills, with the ability to explain complex technical issues clearly and empathetically.

• Strong troubleshooting, problem-solving, and organizational skills, including the ability to coordinate multiple issues and work effectively with cross-functional teams.

• Nice to have: Familiarity with AWS IAM, policies, roles, identity federation, or infrastructure-as-code tools.

• Nice to have: Experience with Microsoft Entra ID (Azure AD), Active Directory administration, and related integrations.

• Nice to have: Scripting or light development experience using languages such as Python, Bash, or Go.

Benefits:

• Salary range: $120,000–$140,000 USD.

• Equity offering.

• Full-time, remote position.

• Remote location specified for the Eastern region of the United States.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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