Jobs in the United States

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Added 17 mins ago
Software Engineer II
Indeed
United States
As a Software Engineer II at Indeed, you will design and build software that powers shared platforms, services, and products used across the company. You'll work on systems that operate at…
Added 21 mins ago
O
Principal Platform Software Engineer
Oracle
Nashville, TN
- $104,500 to $234,600 USD / year
We are looking for a Senior Software Developer (IC3) who enjoys building reliable software systems and solving challenging engineering problems. This role is ideal for engineers with strong…
Added 22 mins ago
Industrial Engineer, Distribution Center
Ross Stores, Inc.
Fort Mill, SC
The Productivity Engineer I is responsible for the development, implementation, documentation, and support of the engineered production standards as well as the development and…
Added 22 mins ago
R&D Engineer
GE Vernova
Greenville, SC
The R&D Engineer is responsible for the design of new fluid & mechanical accessories systems and equipment of the gas turbine (GT) power plant for R&D programs
Added 23 mins ago
ENGINEER QUALITY 3
HII
Goose Creek, SC
Develops, modifies, applies and maintains quality evaluation and control systems and protocols for processing materials into partially finished or finished materials product. Collaborates…
Added 34 mins ago
Traffic Signal Technician - Centennial, CO
Jacobs
Centennial, CO
This position is responsible for working with the City Traffic Engineer and other staff (Operations, Engineering, Traffic Management Center, and others outside of Traffic Services) to…
Added 34 mins ago
Software Engineer IV - ERP Finance (Oracle/PLSQL)
Charter Communicatio
Greenwood Village, CO
Added 34 mins ago
M
Backend Engineer
ManpowerGroup
Greenwood Village, CO
- $55 to $70 USD / hour
Our client, an enterprise technology organization, is seeking a Backend Engineer to join their team.
Added 34 mins ago
GC
Early Career Process Engineer
Geosyntec Consultant
Lakewood, CO
- $70,520 to $92,350 USD / year
Added 34 mins ago
Senior Automated Test Engineer
Leidos
Englewood, CO
Leidos is seeking a Senior Test Automation Engineer to help deliver mission-essential software capabilities that enable intelligence professionals to access critical information, analyze…
Added 34 mins ago
RS
Systems Engineer
Redwire Space, Inc.
Littleton, CO
- $92,000 to $126,000 USD / year
Added 34 mins ago
Software Engineer Level 2 or 3 (AHT)
Northrop Grumman
Aurora, CO
About our organization: As an engineer, you'll be joining our growing Aurora Software department which has 200+ Software Engineer, DevOps Engineer, Systems Administrator, Database…
Added 34 mins ago
Sentinel - Systems/Principal Systems Engineer - Support Systems Integration
Northrop Grumman
Colorado Springs, CO
Northrop Grumman Defense Systems is seeking to hire a Systems Engineer / Principal Systems Engineer – Support Systems Integration (Level 2 or Level 3) to join its team. This position is in…
Added 34 mins ago
Sentinel - Systems/Principal Systems Engineer - Support Systems Integration
Northrop Grumman
Colorado Springs, CO
Northrop Grumman Defense Systems is seeking to hire a Systems Engineer / Principal Systems Engineer – Support Systems Integration (Level 2 or Level 3) to join its team. This position is in…
Added 34 mins ago
Software Engineer II, Analytics Amazon Dedicated Cloud (ADC)
Amazon
Denver, CO
…innovating new ways of building massively scalable distributed systems and delivering the next generation of cloud computing with AWS offerings like Athena, LakeFormation, Redshift,…
Added 34 mins ago
XE
Distribution Planning Engineer (Entry, Staff, Senior, or Principal)
Xcel Energy
Denver, CO
- $70,000 to $156,600 USD / year
The job summary below and responsibilities reflect the senior engineer level role. The successfully chosen candidate will be placed at a level that is commensurate with their skills and…
Added 49 mins ago
General Engineer
Department Of Energy
Morgantown, WV
Summary This position is part of the Office of Legacy Management, Department of Energy. As a General Engineer, you will serve as an expert advisor providing strategic leadership for major…
Added 49 mins ago
Senior Staff Engineer - Agentic Identity
Cisco
Charleston, WV
…software that protects and powers the next generation of AI…
Added 52 mins ago
O
Principal Core Infrastructure Engineer
Oracle
Seattle, WA · Santa Clara, CA · Redwood City, CA
- $114,600 to $234,600 USD / year
Leads development and begins architecting components of scalable, elastic distributed systems. Defines and enforces scalability requirements for owned components; optimizes code and data…
Added 57 mins ago
Network Security Engineer
nVent
Bangalore, IN
We are looking for a hands-on Network Security Engineer to operate, enhance, and support enterprise network segmentation and access-control solutions, with a focus on secure and reliable…
Added 1 hour ago
Senior Elastic Stack Data Integration Engineer IRES - SSFB/HSV
Amentum
Redstone Arsenal, AL
Position Title: Senior Elastic Stack Data Integration Engineer
Added 1 hour ago
Aerospace Welding Technician (ET2)
Bevilacqua Research Corporation
Huntsville, AL
…base in the following key business areas: test & evaluation, systems analysis & integration, security & intelligence, and…
Added 1 hour ago
Technical Support Engineer 2
Jobgether
Remote, United States
As a Technical Support Engineer 2, you will play a key role in delivering high-quality technical support by investigating and resolving complex customer issues escalated from first-line…
Added 1 hour ago
Sr. Full Stack Software Engineer – AI Agents
Jobgether
Remote, United States
The Sr. Full Stack Software Engineer – AI Agents will design and deliver production-ready applications powered by sophisticated multi-agent systems on Google Cloud Platform (GCP). This…
Added 1 hour ago
Field Sales Support Systems Engineer Stf - E4
Lockheed Martin
Palmdale, CA · Palmdale
…benchmarking, capacity planning, etc.; develops appropriate systems recommendations to meet customer needs, including system configurations, installation planning, etc.; prepares and…

Jobgether

Technical Support Engineer 2

Remote, United States

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Job details

Experience: At least 2 years of professional experience in a technical support, software support, or similar IT troubleshooting role.
Posting language: English

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Engineer 2 based in the United States.

As a Technical Support Engineer 2, you will play a key role in delivering high-quality technical support by investigating and resolving complex customer issues escalated from first-line support teams. You will leverage your technical expertise in web technologies, databases, operating systems, and software integrations to identify root causes and implement effective solutions. Working closely with engineering, product, quality assurance, and customer success teams, you will help ensure a seamless customer experience. You will also contribute to improving internal documentation, strengthening support processes, and sharing technical knowledge across the organization. This role offers the opportunity to develop specialized expertise in a sophisticated contract lifecycle management platform and its connected technologies. You will join a collaborative, customer-focused environment that values analytical thinking, continuous learning, inclusion, and professional growth.

Accountabilities:

Investigate, troubleshoot, and resolve advanced technical issues escalated by Tier 1 support teams, ensuring timely and effective solutions.
Respond to customer inquiries through phone, email, and chat channels in accordance with established service-level agreements (SLAs), support guidelines, and quality standards.
Deliver excellent technical assistance and customer service to clients, partners, and internal stakeholders throughout the support process.
Analyze system logs, use Linux command-line tools, and leverage cloud monitoring solutions to identify technical problems and determine their root causes.
Reproduce reported customer issues in non-production environments, validate findings, and escalate confirmed software defects to Tier 3 support or development teams.
Collaborate with Product, Engineering, Quality Assurance, and Customer Success teams to investigate complex issues, coordinate resolutions, and share technical knowledge.
Develop in-depth knowledge of the core platform, contract lifecycle management workflows, and related technologies.
Support and troubleshoot integrations with third-party applications and services, including Active Directory, Adobe Sign, Microsoft Outlook, Word, Excel, and Salesforce.
Contribute to internal knowledge bases, technical documentation, troubleshooting guides, and support resources to improve team efficiency and knowledge sharing.
Assist with onboarding, technical guidance, and mentoring of Tier 1 support team members.
Identify recurring technical issues and opportunities to improve troubleshooting procedures, support workflows, and the overall customer experience.
Take on additional responsibilities and technical support initiatives as required.

Requirements:

At least 2 years of professional experience in a technical support, software support, or similar IT troubleshooting role.
Strong analytical and logical reasoning abilities, with a demonstrated passion for investigating technical problems and developing effective solutions.
Good understanding of web-based technologies, database concepts, and operating systems.
Ability to quickly learn complex software platforms, understand interconnected technologies, and develop specialized product expertise.
Experience diagnosing and troubleshooting technical issues in software applications and enterprise environments.
Familiarity with Linux environments and command-line tools, including the ability to investigate system behavior and analyze technical logs.
Excellent written and verbal communication skills in English, with the ability to explain technical concepts clearly to customers and internal stakeholders.
Strong customer service orientation, attention to detail, and sound judgment when handling complex or sensitive technical issues.
Ability to manage competing priorities, work independently, and maintain effective communication throughout the resolution process.
Demonstrated collaboration skills, with the ability to work effectively across technical and non-technical teams.
Bachelor's degree in Computer Science, Information Technology, or a related discipline is preferred; equivalent professional experience will also be considered.
Hands-on experience with the platform and its troubleshooting procedures is highly desirable.
Basic knowledge of SQL, Java, APIs, and Linux is preferred.
Familiarity with RESTful APIs, webhook troubleshooting, and common software integration patterns is an advantage.
Understanding of authentication and security protocols, including SAML and multi-factor authentication (MFA), is beneficial.
Experience supporting enterprise software integrations and working with cloud-based applications is a plus.
A proactive learning mindset and willingness to continuously expand technical expertise in software support and emerging technologies.

Benefits:

Fully remote working arrangement within the United States.
Flexible working environment that supports a healthy work-life balance.
Floating holidays to provide additional flexibility for personal time off.
Quarterly wellness days, with no explanation required, to support employee well-being.
Opportunities to develop advanced technical expertise in enterprise software, contract lifecycle management, and connected technologies.
Collaborative and inclusive workplace culture that encourages employees to bring their authentic selves to work.
Access to Employee Resource Groups (ERGs) that promote diversity, belonging, and professional connection.
Opportunities to collaborate with experienced professionals across Product, Engineering, Quality Assurance, and Customer Success.
Professional development opportunities through continuous learning, technical knowledge sharing, and mentorship.
An employee-focused culture built around the belief that a positive employee experience contributes directly to excellent customer service.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Technical support
Quality assurance
Customer experience
Documentation
Troubleshoot
Customer service
Linux
Microsoft Active Directory
Microsoft Outlook
Microsoft Word
Microsoft Excel
Salesforce
Troubleshooting
Coaching
Communication skills
Attention to detail
Work independently
Collaboration
Computer science
Computer technology
SQL
Oracle Java
API development
SAML

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