Jobs in the United States

25+ jobs

Save this search

Added just now
A
Senior Manager– AI Governance & Controls Engineering
AbbVie
North Chicago, IL
- $124,500 to $236,500 USD / year
…team - including direct oversight of the Principal Quality Engineer, AI Controls Engineering role - , manages critical partnerships and contracts, and champions continuous process…
Added just now
Electrical Engineer
Winnebago Industries Inc
Middlebury, IN
…into the future? Winnebago Industries is seeking an Electrical Engineer to join our Enterprise Test and Technology Services team based in Middlebury, IN. This role will support the…
Added 1 min ago
H
Secure Infrastructure Engineer
HP
Corvallis, OR · Vancouver, WA
- $105,050 to $161,800 USD / year
…supplies, this role combines infrastructure deployment and embedded systems development to support a business-critical part of HP across R&D and manufacturing…
Added 1 min ago
UA
SUPERVISORY INTERDISCIPLINARY
U.S. Army Cyber Command
Fort Huachuca, AZ
- $133,233 to $182,092 USD / year
…conclusions, and recommendations for worldwide Army information systems and…
Added 2 mins ago
Lead Cybersecurity Test Engineer
Stellantis
Auburn Hills, MI
Use Lauterbach Debugger, Vector CANoe/CAPL, Vector VT System, and dSPACE HIL systems for test execution, debugging, and system-level analysis.
Added 2 mins ago
Knowledge Based Engineering (KBE) Requirement Section Engineer (Tophat)
Stellantis
Auburn Hills, MI
The KBE Requirement Section Engineer is responsible to integrate technical requirements from multidisciplinary stakeholders into parametric section templates.
Added 4 mins ago
UA
CIVIL ENGINEER (GEOTECHNICAL)
U.S. Army Corps of Engineers
New York, NY
- $72,737 to $137,128 USD / year
…software, such as (CAD), engineering spreadsheets, or database systems to input geotechnical data, draft simple engineering drawings, or help compile sections of routine technical…
Added 4 mins ago
Senior, Quality Engineer
Bridgestone Americas
Williamsburg, KY
Building and maintaining the infrastructure and systems necessary to consistently ensure the timely delivery of quality products.
Added 5 mins ago
Site Reliability Engineer
SpaceX
Bastrop, TX
Deploy, upgrade, operate, maintain, and scale compute, storage, and networking for manufacturing systems across Starship, Starlink, Starshield, and Terafab
Added 5 mins ago
Data Scientist 1
Baylor Scott & White Health
Frankfort, KY
Note: Benefits may vary based on position type and level.
Added 6 mins ago
General Manager
PAH Management
Fayetteville, AR
Inspect guest rooms weekly at minimum in conjunction with the Housekeeping Manager and Property Engineer; ensure standards are met and corrective action is taken promptly.
Added 7 mins ago
SS
IT Specialist - Top Secret Security Software Engineer
Social Security Administration
Woodlawn, MD
- $121,785 to $158,322 USD / year
Information Management (Level 4, Advanced) - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.
Added 7 mins ago
NA
GENERAL ENGINEER
Naval Air Systems Command
Patuxent River, MD
- $143,913 to $187,093 USD / year
You will lead the VH-92A APMSE supporting all aspects of systems acquisition of the next Presidential Helicopter. You will be responsible for providing the Program Manager with…
Added 7 mins ago
Components Manufacturing Engineer I, First Shift
Relativity Space
Long Beach, CA
Joining Relativity means becoming part of something where autonomy, ownership, and impact exist at every level. Here, you're not just executing tasks; you're solving problems that haven’t…
Added 8 mins ago
Senior IT Applications Engineer II - Automotive Captive Finance
American Honda Motor Co., Inc.
Torrance, CA
A Bachelor’s level degree in Computer Science / Information Systems / Data Science / Engineering / Information Technology, or a related STEM field of study.
Added 11 mins ago
NA
AEROSPACE ENGINEER
Naval Air Systems Command
Oklahoma City, OK
- $106,437 to $138,370 USD / year
…specialized experience at or equivalent to the GS-12 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must…
Added 11 mins ago
NF
ENGINEERING TECHNICIAN (CONSTRUCTION)
Naval Facilities Engineering Systems Command
Little Creek Amphibious Base, VA
- $75,788 to $98,530 USD / year
Your resume must also demonstrate at least one year of specialized experience at or equivalent to the GS-10 grade level or pay band in the Federal service or equivalent experience in the…
Added 15 mins ago
CN
TECHNICIAN
Commander, Naval Information Warfare Systems Command (NAVWARSYSCOM)
Point Loma Complex, San Diego, CA
- $85,307 to $132,923 USD / year
Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-09 grade level or pay band NR-03 in the Federal service or equivalent experience in the…
Added 15 mins ago
NA
ELECTRONICS ENGINEER
Naval Air Systems Command
Patuxent River, MD
- $121,785 to $158,322 USD / year
You will serve as a SENIOR ELECTRONICS ENGINEER on the VH-92 FST of FLTREADCEN EAST.
Added 16 mins ago
Mid-Level Software Engineer
Belay Technologies
Fort Meade, MD
Belay Technologies is seeking a Mid-Level Software Engineer to join our intel team. Belay Technologies is seeking a dedicated Mid-Level Software Engineer to join our GATEKEEPER team,…
Added 16 mins ago
LF
Audio Visual Technician – Audio Engineer
LPL Financial Corp
United States
- $34.47 to $57.44 USD / hour
LPL Financial is seeking an Audio Visual Technician – Audio Engineer with a strong background in audio engineering and live production to support corporate meetings, executive…
Added 18 mins ago
W
Systems and Infrastructure Engineer III (Vulnerability Management)
Walmart
Bentonville, AR
- $80,000 to $155,000 USD / year
The Systems and Infrastructure Engineer III maintains and improves the systems that keep Walmart’s Mac and Windows devices and managed applications patched and secure. This role uses…
Added 18 mins ago
Automation Controls Engineer
RFA Engineering
Saint Paul, MN · Eden Prairie, MN
Experience with functional safety, safety-rated control systems, machine interlocks, or Safety Integrity Level (SIL) applications.
Added 18 mins ago
Senior Electrical Controls Engineer
RFA Engineering
Saint Paul, MN · Eden Prairie, MN
The Senior Electrical Controls Engineer will support the electrical and controls design of complex industrial and material-handling equipment. Projects may involve cranes, gantry systems,…
Added 19 mins ago
Engineer, Cybersecurity
Ensemble RCM LLC
Cincinnati, OH
Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end…

Jobgether

Technical Support Engineer 2

Remote, United States

Apply About employer

Applications open in a new tab.

Job details

Experience: At least 2 years of professional experience in a technical support, software support, or similar IT troubleshooting role.
Posting language: English

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Engineer 2 based in the United States.

As a Technical Support Engineer 2, you will play a key role in delivering high-quality technical support by investigating and resolving complex customer issues escalated from first-line support teams. You will leverage your technical expertise in web technologies, databases, operating systems, and software integrations to identify root causes and implement effective solutions. Working closely with engineering, product, quality assurance, and customer success teams, you will help ensure a seamless customer experience. You will also contribute to improving internal documentation, strengthening support processes, and sharing technical knowledge across the organization. This role offers the opportunity to develop specialized expertise in a sophisticated contract lifecycle management platform and its connected technologies. You will join a collaborative, customer-focused environment that values analytical thinking, continuous learning, inclusion, and professional growth.

Accountabilities:

Investigate, troubleshoot, and resolve advanced technical issues escalated by Tier 1 support teams, ensuring timely and effective solutions.
Respond to customer inquiries through phone, email, and chat channels in accordance with established service-level agreements (SLAs), support guidelines, and quality standards.
Deliver excellent technical assistance and customer service to clients, partners, and internal stakeholders throughout the support process.
Analyze system logs, use Linux command-line tools, and leverage cloud monitoring solutions to identify technical problems and determine their root causes.
Reproduce reported customer issues in non-production environments, validate findings, and escalate confirmed software defects to Tier 3 support or development teams.
Collaborate with Product, Engineering, Quality Assurance, and Customer Success teams to investigate complex issues, coordinate resolutions, and share technical knowledge.
Develop in-depth knowledge of the core platform, contract lifecycle management workflows, and related technologies.
Support and troubleshoot integrations with third-party applications and services, including Active Directory, Adobe Sign, Microsoft Outlook, Word, Excel, and Salesforce.
Contribute to internal knowledge bases, technical documentation, troubleshooting guides, and support resources to improve team efficiency and knowledge sharing.
Assist with onboarding, technical guidance, and mentoring of Tier 1 support team members.
Identify recurring technical issues and opportunities to improve troubleshooting procedures, support workflows, and the overall customer experience.
Take on additional responsibilities and technical support initiatives as required.

Requirements:

At least 2 years of professional experience in a technical support, software support, or similar IT troubleshooting role.
Strong analytical and logical reasoning abilities, with a demonstrated passion for investigating technical problems and developing effective solutions.
Good understanding of web-based technologies, database concepts, and operating systems.
Ability to quickly learn complex software platforms, understand interconnected technologies, and develop specialized product expertise.
Experience diagnosing and troubleshooting technical issues in software applications and enterprise environments.
Familiarity with Linux environments and command-line tools, including the ability to investigate system behavior and analyze technical logs.
Excellent written and verbal communication skills in English, with the ability to explain technical concepts clearly to customers and internal stakeholders.
Strong customer service orientation, attention to detail, and sound judgment when handling complex or sensitive technical issues.
Ability to manage competing priorities, work independently, and maintain effective communication throughout the resolution process.
Demonstrated collaboration skills, with the ability to work effectively across technical and non-technical teams.
Bachelor's degree in Computer Science, Information Technology, or a related discipline is preferred; equivalent professional experience will also be considered.
Hands-on experience with the platform and its troubleshooting procedures is highly desirable.
Basic knowledge of SQL, Java, APIs, and Linux is preferred.
Familiarity with RESTful APIs, webhook troubleshooting, and common software integration patterns is an advantage.
Understanding of authentication and security protocols, including SAML and multi-factor authentication (MFA), is beneficial.
Experience supporting enterprise software integrations and working with cloud-based applications is a plus.
A proactive learning mindset and willingness to continuously expand technical expertise in software support and emerging technologies.

Benefits:

Fully remote working arrangement within the United States.
Flexible working environment that supports a healthy work-life balance.
Floating holidays to provide additional flexibility for personal time off.
Quarterly wellness days, with no explanation required, to support employee well-being.
Opportunities to develop advanced technical expertise in enterprise software, contract lifecycle management, and connected technologies.
Collaborative and inclusive workplace culture that encourages employees to bring their authentic selves to work.
Access to Employee Resource Groups (ERGs) that promote diversity, belonging, and professional connection.
Opportunities to collaborate with experienced professionals across Product, Engineering, Quality Assurance, and Customer Success.
Professional development opportunities through continuous learning, technical knowledge sharing, and mentorship.
An employee-focused culture built around the belief that a positive employee experience contributes directly to excellent customer service.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

Apply About employer

More about this job

Skills

Technical support
Quality assurance
Customer experience
Documentation
Troubleshoot
Customer service
Linux
Microsoft Active Directory
Microsoft Outlook
Microsoft Word
Microsoft Excel
Salesforce
Troubleshooting
Coaching
Communication skills
Attention to detail
Work independently
Collaboration
Computer science
Computer technology
SQL
Oracle Java
API development
SAML

Report this job