Jobs in the United States

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Added 1 min ago
Software Engineer II
Indeed
United States
As a Software Engineer II at Indeed, you will design and build software that powers shared platforms, services, and products used across the company. You'll work on systems that operate at…
Added 6 mins ago
SR
Document Control Specialist
Savannah River Mission Completion
Aiken, SC
- $45,500 to $81,900 USD / year
Reviews submitted records. Verifies and updates metadata in data management system (DMS) and submits authenticated records to Site Records Management group via EDWS.
Added 6 mins ago
Solutions Engineer
CGI Technologies and Solutions, Inc.
Charleston, SC
CGI Federal is looking for a Solutions Engineer to deliver client facing applications, integrations, and automation that streamline operations and improve business processes. This role is…
Added 6 mins ago
Staff Full-stack Engineer - Shopping (Remote-eligible)
Capital One
Columbia, SC
As a Staff Engineer at Capital One, you will be part of a community of technical experts working to define the future of banking in the cloud. You will work alongside our talented team of…
Added 6 mins ago
Data Scientist 1
Baylor Scott & White Health
Columbia, SC
…Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live…
Added 6 mins ago
C
Regional Maintenance Manager
CBRE
Columbia, SC
- $200,000 to $210,000 USD / year
Active real estate and/or Professional Engineer (PE) license may be required.
Added 6 mins ago
Sr Site Reliability Engineer -Remote US
SitusAMC
Columbia, SC
…collaboration of diverse software components to enhance overall system efficiency and drive optimal performance in dynamic, cloud-native…
Added 6 mins ago
ENGINEER QUALITY 3
HII
Goose Creek, SC
…solution architects, technical subject matter experts, and system users. We collaborate together at the forefront of technology, manufacturing, and integration of the most powerful and…
Added 6 mins ago
ENGINEER MANUFACTURING 2 / WEEKEND SHIFT AVAILABLE
HII
Goose Creek, SC
…solution architects, technical subject matter experts, and system users. We collaborate together at the forefront of technology, manufacturing, and integration of the most powerful and…
Added 12 mins ago
Product Engineer
Tenneco
Bhiwadi, IN
New Product Introduction system (NPI) - company specific
Added 15 mins ago
K
Senior Software Engineer – AI Infrastructure
Kraken
Remote, United States
- $127,200 to $254,400 USD / year
…in the industry, built to advance an open, global financial…
Added 17 mins ago
Traffic Signal Technician - Centennial, CO
Jacobs
Centennial, CO
This position is responsible for working with the City Traffic Engineer and other staff (Operations, Engineering, Traffic Management Center, and others outside of Traffic Services) to…
Added 17 mins ago
Software Engineer IV - ERP Finance (Oracle/PLSQL)
Charter Communicatio
Greenwood Village, CO
Added 18 mins ago
Cloud Engineer MDX - SSFB
Amentum
Colorado Springs, CO
Join our team and play a pivotal role in shaping the future of missile defense! As a Cloud Engineer supporting the Missile Defense Space Enterprise Architecture (MDSEA) organization within…
Added 18 mins ago
Satellite Ground System Engineer MDX - SSFB
Amentum
Colorado Springs, CO
Position Title: Satellite Ground System Engineer
Added 18 mins ago
Sentinel - Systems/Principal Systems Engineer - Support Systems Integration
Northrop Grumman
Colorado Springs, CO
Northrop Grumman Defense Systems is seeking to hire a Systems Engineer / Principal Systems Engineer – Support Systems Integration (Level 2 or Level 3) to join its team. This position is in…
Added 18 mins ago
Sentinel - Systems/Principal Systems Engineer - Support Systems Integration
Northrop Grumman
Colorado Springs, CO
Northrop Grumman Defense Systems is seeking to hire a Systems Engineer / Principal Systems Engineer – Support Systems Integration (Level 2 or Level 3) to join its team. This position is in…
Added 18 mins ago
Software Engineer
CACI International
Colorado Springs, CO
CACI is seeking a Software Engineer in support of the Data Transport Product Support Sustainment Logistics Maintenance (DSLM) contract, located in Colorado Springs, Colorado. You will…
Added 36 mins ago
O
Principal Core Infrastructure Engineer
Oracle
Seattle, WA · Santa Clara, CA · Redwood City, CA
- $114,600 to $234,600 USD / year
System Design & Architecture - System Scalability:
Added 40 mins ago
Process Engineer (Food Manufacturing)
Conagra Brands
Rensselaer, IN
Manage projects independently using Conagra Performance System (CPS) tools
Added 41 mins ago
Manufacturing Engineer - CastBond
Rolls-Royce
Indianapolis, IN
An opportunity has arisen for a Castbond Manufacturing Engineer working at the Advanced Turbine Center in Indianapolis. As a Castbond Manufacturing Engineer you will provide engineering…
Added 55 mins ago
IP Engineer
Uniti
Mobile, AL
As an IP Engineer, you will help design, engineer, optimize, and support Uniti’s IP core. You will apply strong routing, switching, security, and troubleshooting expertise to deliver…
Added 55 mins ago
Quality Engineer I
Kratos Defense & Security Solutions, Inc.
Birmingham, AL
The Quality Engineer I supports the Quality Management System (QMS) for existing and new products and engineering testing services. Under the direction of the Quality Manager and senior…
Added 55 mins ago
Senior ETL & Data Migration Engineer
CGI Technologies and Solutions, Inc.
Huntsville, AL
CGI Federal is seeking a Senior ETL & Data Migration Engineer to lead high complexity extract, transform, and load (ETL) operations supporting a major federal modernization program. This…
Added 55 mins ago
Senior QA Automation Engineer
CGI Technologies and Solutions, Inc.
Huntsville, AL
CGI Federal is seeking a Senior QA Automation Engineer to lead automated testing and quality assurance activities across a major federal modernization and data migration program. This role…

Jobgether

Technical Support Engineer 2

Remote, United States

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Job details

Experience: At least 2 years of professional experience in a technical support, software support, or similar IT troubleshooting role.
Posting language: English

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Engineer 2 based in the United States.

As a Technical Support Engineer 2, you will play a key role in delivering high-quality technical support by investigating and resolving complex customer issues escalated from first-line support teams. You will leverage your technical expertise in web technologies, databases, operating systems, and software integrations to identify root causes and implement effective solutions. Working closely with engineering, product, quality assurance, and customer success teams, you will help ensure a seamless customer experience. You will also contribute to improving internal documentation, strengthening support processes, and sharing technical knowledge across the organization. This role offers the opportunity to develop specialized expertise in a sophisticated contract lifecycle management platform and its connected technologies. You will join a collaborative, customer-focused environment that values analytical thinking, continuous learning, inclusion, and professional growth.

Accountabilities:

Investigate, troubleshoot, and resolve advanced technical issues escalated by Tier 1 support teams, ensuring timely and effective solutions.
Respond to customer inquiries through phone, email, and chat channels in accordance with established service-level agreements (SLAs), support guidelines, and quality standards.
Deliver excellent technical assistance and customer service to clients, partners, and internal stakeholders throughout the support process.
Analyze system logs, use Linux command-line tools, and leverage cloud monitoring solutions to identify technical problems and determine their root causes.
Reproduce reported customer issues in non-production environments, validate findings, and escalate confirmed software defects to Tier 3 support or development teams.
Collaborate with Product, Engineering, Quality Assurance, and Customer Success teams to investigate complex issues, coordinate resolutions, and share technical knowledge.
Develop in-depth knowledge of the core platform, contract lifecycle management workflows, and related technologies.
Support and troubleshoot integrations with third-party applications and services, including Active Directory, Adobe Sign, Microsoft Outlook, Word, Excel, and Salesforce.
Contribute to internal knowledge bases, technical documentation, troubleshooting guides, and support resources to improve team efficiency and knowledge sharing.
Assist with onboarding, technical guidance, and mentoring of Tier 1 support team members.
Identify recurring technical issues and opportunities to improve troubleshooting procedures, support workflows, and the overall customer experience.
Take on additional responsibilities and technical support initiatives as required.

Requirements:

At least 2 years of professional experience in a technical support, software support, or similar IT troubleshooting role.
Strong analytical and logical reasoning abilities, with a demonstrated passion for investigating technical problems and developing effective solutions.
Good understanding of web-based technologies, database concepts, and operating systems.
Ability to quickly learn complex software platforms, understand interconnected technologies, and develop specialized product expertise.
Experience diagnosing and troubleshooting technical issues in software applications and enterprise environments.
Familiarity with Linux environments and command-line tools, including the ability to investigate system behavior and analyze technical logs.
Excellent written and verbal communication skills in English, with the ability to explain technical concepts clearly to customers and internal stakeholders.
Strong customer service orientation, attention to detail, and sound judgment when handling complex or sensitive technical issues.
Ability to manage competing priorities, work independently, and maintain effective communication throughout the resolution process.
Demonstrated collaboration skills, with the ability to work effectively across technical and non-technical teams.
Bachelor's degree in Computer Science, Information Technology, or a related discipline is preferred; equivalent professional experience will also be considered.
Hands-on experience with the platform and its troubleshooting procedures is highly desirable.
Basic knowledge of SQL, Java, APIs, and Linux is preferred.
Familiarity with RESTful APIs, webhook troubleshooting, and common software integration patterns is an advantage.
Understanding of authentication and security protocols, including SAML and multi-factor authentication (MFA), is beneficial.
Experience supporting enterprise software integrations and working with cloud-based applications is a plus.
A proactive learning mindset and willingness to continuously expand technical expertise in software support and emerging technologies.

Benefits:

Fully remote working arrangement within the United States.
Flexible working environment that supports a healthy work-life balance.
Floating holidays to provide additional flexibility for personal time off.
Quarterly wellness days, with no explanation required, to support employee well-being.
Opportunities to develop advanced technical expertise in enterprise software, contract lifecycle management, and connected technologies.
Collaborative and inclusive workplace culture that encourages employees to bring their authentic selves to work.
Access to Employee Resource Groups (ERGs) that promote diversity, belonging, and professional connection.
Opportunities to collaborate with experienced professionals across Product, Engineering, Quality Assurance, and Customer Success.
Professional development opportunities through continuous learning, technical knowledge sharing, and mentorship.
An employee-focused culture built around the belief that a positive employee experience contributes directly to excellent customer service.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Technical support
Quality assurance
Customer experience
Documentation
Troubleshoot
Customer service
Linux
Microsoft Active Directory
Microsoft Outlook
Microsoft Word
Microsoft Excel
Salesforce
Troubleshooting
Coaching
Communication skills
Attention to detail
Work independently
Collaboration
Computer science
Computer technology
SQL
Oracle Java
API development
SAML

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