Jobs in the United States

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Added just now
Transportation Engineer I
Kentucky Personnel Cabinet
Louisville, KY
efficient, environmentally sound, and fiscally responsible transportation system that delivers economic
Added just now
Mobile DevOps Engineer
Infosys
United States
⦁ Participate in coding and integrate new features or updates into existing applications, with a focus on maintaining system stability
Added 1 min ago
T
Telecommunications Engineer
TEKsystems
Lansing, MI
- $80,000 to $125,000 USD / year
The Telecommunications Engineer is responsible for the design, configuration, testing, deployment, and ongoing support of enterprise telephony and contact center solutions. This role will…
Added 2 mins ago
Sr Application/Systems Engineer
Nordson Corporation
AZ
The Senior Applications/Systems Engineer is responsible for applications engineering which may include design, defining, implementing system requirements, analyzing and/or testing new or…
Added 2 mins ago
Application Field Service Engineer
Nordson Corporation
Remote, United States
…and markets. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system and provides training. When not traveling…
Added 2 mins ago
Sr Software Engineer I
American Express
Atlanta, GA · Phoenix, AZ · New York, NY · NY
Proactively identify system bottlenecks, debug complex issues, and drive root-cause analysis with long-term fixes
Added 2 mins ago
Senior Process Engineer, Mechanical Assembly
Form Energy, Inc
Weirton, WV
…during extended periods of stress. By strengthening the electric system and reimagining what’s possible, we’re giving clean energy a whole new…
Added 3 mins ago
S
Staff Software Engineer
Skyworks
Austin, TX
- $108,700 to $226,800 USD / year
The engineer in this role will own and evolve user-facing tools such as our Advanced Audio GUI and related system-configuration/tooling flows that support Si479xx, Si469xx, and…
Added 3 mins ago
IG
IAM Okta Engineer
Insight Global
Remote, United States
- From $57 USD / hour
(15%) The IAM engineer maintains Okta system availability, addresses issues in a timely manner during both business hours and for critical issues during on-call rotation.
Added 4 mins ago
CO
HVAC Engineer
College of Lake County
United States
- $26.43 USD / hour
The HVAC Engineer Tuesday-Saturday position, under the supervision of the HVAC Engineer Supervisor and the Lead HVAC Engineer, services all HVAC mechanical systems; inspects equipment;…
Added 4 mins ago
Transportation Engineer I
Kentucky Personnel Cabinet
Louisville, KY
efficient, environmentally sound, and fiscally responsible transportation system that delivers economic
Added 5 mins ago
Software Engineer III
Google
Boulder, CO
…including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and…
Added 6 mins ago
U
Analytics Engineer, Revenue Cycle, Full time - Day
UCM
Chicago, IL · IL
- Full-time
Be a part of a world-class academic healthcare system, UChicago Medicine, as a Analytics Engineer, Revenue Cycle with the Revenue Cycle Department. This position is Full Time Remote. This…
Added 7 mins ago
Application Engineer
QUANTUM COMPUTING, INC.
Hoboken, NJ
QCi is seeking a hands-on Application Engineer to deploy, integrate, test, and support QCi photonic and quantum computing hardware in laboratory and customer environments. The primary focus…
Added 7 mins ago
Principal Data Engineer
Applied Systems, Inc.
UNAVAILABLE
Applied Systems is looking for a Principal Data Engineer to shape the architecturalfoundation of our Data and Analytics capabilities as we scale to enable better insights andlay the…
Added 7 mins ago
Electrical Commissioning Engineer I
Bureau Veritas
McLean
…mechanical, electrical, and controls systems, and for operating the system in normal, maintenance, and failure modes of operations by performing the following duties. Duties and…
Added 7 mins ago
Electrical Systems and Controls Engineer - Remington
Lonoke, AR
The primary responsibility of the Electrical Systems and Controls Engineer is to develop, implement, and support technology to improve equipment, processes, and products. This is…
Added 8 mins ago
Sr. Software Integration Engineer
Rivian
Normal, IL
Added 8 mins ago
Facilities Engineer
Continent8
South Burlington, VT
As part of our continued expansion, we are on the lookout for a Facilities Engineer (IC2- G4) to join our growing team based in South Burlington, Vermont.
Added 8 mins ago
Applications Engineer - California
Amaya Solutions, Inc.
Remote, United States
The Applications Engineer collaborates with the sales department, the lab department, and other departments to provide support and guidance on technical matters. The Applications Engineer…
Added 9 mins ago
Network Engineer
KBR
Huntsville, AL
KBR is seeking a Network Engineer to support enterprise network infrastructure within classified and unclassified mission environments. The selected candidate will be responsible for the…
Added 9 mins ago
SA
Research Engineer
Scientific Applicati
Colorado Springs, CO
- $90,000 to $135,000 USD / year
…an exceptionally talented, motivated, and creative Research Engineer to support rapid Research & Development (R&D) and power systems research activities out of our facility in Colorado…
Added 9 mins ago
SA
Electrical Engineer
Scientific Applicati
Colorado Springs, CO
- $65,000 to $100,000 USD / year
…remarkably talented, motivated, and imaginative Electrical Engineer to support research and development activities and transition innovative technologies to the DoD, DoE, and their…
Added 9 mins ago
OS
Security Architect
Odyssey Systems Cons
Colorado Springs, CO
- $31,533 USD / year
…within a defense contracting environment, this role ensures all system architectures strictly align with compliance frameworks, including NIST SP 800-37 (RMF), NIST SP 800-171, and CMMC.…
Added 12 mins ago
Senior Software Engineer - Analytics Platform
Bloomberg
NY
Strong system design and distributed systems fundamentals.

Jobgether

Technical Support Engineer 2

Remote, United States

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Job details

Experience: At least 2 years of professional experience in a technical support, software support, or similar IT troubleshooting role.
Posting language: English

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Engineer 2 based in the United States.

As a Technical Support Engineer 2, you will play a key role in delivering high-quality technical support by investigating and resolving complex customer issues escalated from first-line support teams. You will leverage your technical expertise in web technologies, databases, operating systems, and software integrations to identify root causes and implement effective solutions. Working closely with engineering, product, quality assurance, and customer success teams, you will help ensure a seamless customer experience. You will also contribute to improving internal documentation, strengthening support processes, and sharing technical knowledge across the organization. This role offers the opportunity to develop specialized expertise in a sophisticated contract lifecycle management platform and its connected technologies. You will join a collaborative, customer-focused environment that values analytical thinking, continuous learning, inclusion, and professional growth.

Accountabilities:

Investigate, troubleshoot, and resolve advanced technical issues escalated by Tier 1 support teams, ensuring timely and effective solutions.
Respond to customer inquiries through phone, email, and chat channels in accordance with established service-level agreements (SLAs), support guidelines, and quality standards.
Deliver excellent technical assistance and customer service to clients, partners, and internal stakeholders throughout the support process.
Analyze system logs, use Linux command-line tools, and leverage cloud monitoring solutions to identify technical problems and determine their root causes.
Reproduce reported customer issues in non-production environments, validate findings, and escalate confirmed software defects to Tier 3 support or development teams.
Collaborate with Product, Engineering, Quality Assurance, and Customer Success teams to investigate complex issues, coordinate resolutions, and share technical knowledge.
Develop in-depth knowledge of the core platform, contract lifecycle management workflows, and related technologies.
Support and troubleshoot integrations with third-party applications and services, including Active Directory, Adobe Sign, Microsoft Outlook, Word, Excel, and Salesforce.
Contribute to internal knowledge bases, technical documentation, troubleshooting guides, and support resources to improve team efficiency and knowledge sharing.
Assist with onboarding, technical guidance, and mentoring of Tier 1 support team members.
Identify recurring technical issues and opportunities to improve troubleshooting procedures, support workflows, and the overall customer experience.
Take on additional responsibilities and technical support initiatives as required.

Requirements:

At least 2 years of professional experience in a technical support, software support, or similar IT troubleshooting role.
Strong analytical and logical reasoning abilities, with a demonstrated passion for investigating technical problems and developing effective solutions.
Good understanding of web-based technologies, database concepts, and operating systems.
Ability to quickly learn complex software platforms, understand interconnected technologies, and develop specialized product expertise.
Experience diagnosing and troubleshooting technical issues in software applications and enterprise environments.
Familiarity with Linux environments and command-line tools, including the ability to investigate system behavior and analyze technical logs.
Excellent written and verbal communication skills in English, with the ability to explain technical concepts clearly to customers and internal stakeholders.
Strong customer service orientation, attention to detail, and sound judgment when handling complex or sensitive technical issues.
Ability to manage competing priorities, work independently, and maintain effective communication throughout the resolution process.
Demonstrated collaboration skills, with the ability to work effectively across technical and non-technical teams.
Bachelor's degree in Computer Science, Information Technology, or a related discipline is preferred; equivalent professional experience will also be considered.
Hands-on experience with the platform and its troubleshooting procedures is highly desirable.
Basic knowledge of SQL, Java, APIs, and Linux is preferred.
Familiarity with RESTful APIs, webhook troubleshooting, and common software integration patterns is an advantage.
Understanding of authentication and security protocols, including SAML and multi-factor authentication (MFA), is beneficial.
Experience supporting enterprise software integrations and working with cloud-based applications is a plus.
A proactive learning mindset and willingness to continuously expand technical expertise in software support and emerging technologies.

Benefits:

Fully remote working arrangement within the United States.
Flexible working environment that supports a healthy work-life balance.
Floating holidays to provide additional flexibility for personal time off.
Quarterly wellness days, with no explanation required, to support employee well-being.
Opportunities to develop advanced technical expertise in enterprise software, contract lifecycle management, and connected technologies.
Collaborative and inclusive workplace culture that encourages employees to bring their authentic selves to work.
Access to Employee Resource Groups (ERGs) that promote diversity, belonging, and professional connection.
Opportunities to collaborate with experienced professionals across Product, Engineering, Quality Assurance, and Customer Success.
Professional development opportunities through continuous learning, technical knowledge sharing, and mentorship.
An employee-focused culture built around the belief that a positive employee experience contributes directly to excellent customer service.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Technical support
Quality assurance
Customer experience
Documentation
Troubleshoot
Customer service
Linux
Microsoft Active Directory
Microsoft Outlook
Microsoft Word
Microsoft Excel
Salesforce
Troubleshooting
Coaching
Communication skills
Attention to detail
Work independently
Collaboration
Computer science
Computer technology
SQL
Oracle Java
API development
SAML

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