Jobs in the United States

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Added 14 mins ago
Software Development Engineer III, Resilience Infrastruction and Solutions: Incident Mitigation
Amazon Data Services, Inc.
Seattle, WA · Portland, OR
The Incident Mitigation team is looking for an experienced software engineer excited about building large-scale distributed systems that protect hundreds of thousands of customer resources…
Added 23 mins ago
TA
Cost Engineer/Senior Cost Engineer
The Aerospace Corpor
Colorado Springs, CO
- $117,300 to $226,900 USD / year
…consortia, and commercial companies involved in the advanced development and application of space systems. From systems CONOPs and architecture development to system design and analysis,…
Added 23 mins ago
TA
Tracking Architecture Performance Engineer
The Aerospace Corpor
Colorado Springs, CO
- $110,400 to $193,500 USD / year
…expertise. As the operator of a federally funded research and development center (FFRDC), we are broadly engaged across all aspects of space- delivering innovative solutions that span…
Added 23 mins ago
TA
Applied Machine Learning Engineer
The Aerospace Corpor
Colorado Springs, CO
- $110,400 to $193,500 USD / year
Information Systems and Cyber Division (ISCD)staff couple the latest in information system technologies, such as elastic compute clouds, containerization, microservices, real-time operating…
Added 23 mins ago
TA
Space Flight Dynamics Engineer
The Aerospace Corpor
Colorado Springs, CO
- $95,200 to $165,500 USD / year
Utilizing optimal control, flight mechanics, and computer science/algorithm development skills to create new capabilities to service customer requests as stand-alone services and/or…
Added 23 mins ago
TA
Autonomous Trajectory & Mission Planning Engineer
The Aerospace Corpor
Colorado Springs, CO
- $95,200 to $165,500 USD / year
…selected candidate will provide expertise for a wide range of customer flight mechanics needs, supporting analysis, research, and development requests. The work will require candidates to…
Added 23 mins ago
TA
Sr. Engineering and Requirements Technical Advisor
The Aerospace Corpor
Colorado Springs, CO
- $171,400 to $257,100 USD / year
…Intelligence (BMC3I) systems in support of the SYD85/S5 Chief Engineer. As a trusted technical advisor to BMC3I Program Managers, the SYD85/S5 Chief Engineer, and the SYD85 Commander you…
Added 23 mins ago
TA
Senior Cloud Solutions Architect
The Aerospace Corpor
Colorado Springs, CO
- $166,400 to $249,600 USD / year
Information Systems and Cyber Division (ISCD)staff couple the latest in information system technologies, such as elastic compute clouds, containerization, microservices, real-time operating…
Added 23 mins ago
CL
ELECTRICAL ENGINEER I - CO
City Light & Power
Denver, CO
- $40,123 USD / year
The Electrical Engineer I will work on the design, development, and maintenance of the electrical distribution and substation systems of our contracts and clients systems with varying…
Added 34 mins ago
Engineer II
at Marriott
Monterey, CA
…cleanup of the painting or repair area. Use the Lockout/Tagout system before performing any maintenance work. Display working knowledge of all engineering computer programs related to…
Added 39 mins ago
Senior Software Engineer (Location Services)
CoreLogic Solutions, LLC
Austin, TX · Irvine, CA · San Diego, CA · Dallas, TX
Help resolve cross-service integration challenges to ensure smooth end-to-end system behavior.
Added 41 mins ago
Vice President, Program Executive
MTA
New York, NY
MTA Construction & Development (C&D) is responsible for the planning, development, and execution of all capital construction projects across the MTA region. Through centralized oversight…
Added 1 hour ago
Lead Project Engineer Controls Systems - Americas
GE Vernova
Longmont, CO
…electricity that is vital to AI revolution, health, safety, security, and improved quality of life. The Senior Project Engineer – Control Systems serves as the primary engineering point of…
Added 1 hour ago
Senior Hybrid Cloud Engineer
The Aerospace Corpor
Colorado Springs, CO
…expertise. As the operator of a federally funded research and development center (FFRDC), we are broadly engaged across all aspects of space- delivering innovative solutions that span…
Added 1 hour ago
Sr. Position, Navigation, & Timing (PNT) and Satellite Control Network (SCN) Pro
The Aerospace Corpor
Colorado Springs, CO
…expertise. As the operator of a federally funded research and development center (FFRDC), we are broadly engaged across all aspects of space- delivering innovative solutions that span…
Added 1 hour ago
Cloud Engineer MDX - SSFB
Amentum
Colorado Springs, CO
Join our team and play a pivotal role in shaping the future of missile defense! As a Cloud Engineer supporting the Missile Defense Space Enterprise Architecture (MDSEA) organization within…
Added 1 hour ago
Project Engineer/Senior Project Engineer - Multi-Domain Effects
The Aerospace Corpor
Colorado Springs, CO
…expertise. As the operator of a federally funded research and development center (FFRDC), we are broadly engaged across all aspects of space- delivering innovative solutions that span…
Added 1 hour ago
Software Engineer II, Analytics Amazon Dedicated Cloud (ADC)
Amazon
Denver, CO
A successful Software Development Engineer joining the team will be an innovator, building solutions and working closely with Amazon's largest and most demanding government customers to…
Added 1 hour ago
O
Principal Core Infrastructure Engineer
Oracle
Seattle, WA · Santa Clara, CA · Redwood City, CA
- $114,600 to $234,600 USD / year
Leads development and begins architecting components of scalable, elastic distributed systems. Defines and enforces scalability requirements for owned components; optimizes code and data…
Added 2 hours ago
Infrastructure Engineer III
JPMC page
Plano, TX
Collect and analyze monitoring/telemetry data in test and production environments; design and implement dashboards; ensure system reliability, performance, and security.
Added 2 hours ago
Senior Elastic Stack Data Integration Engineer IRES - SSFB/HSV
Amentum
Redstone Arsenal, AL
The Senior Elastic Stack Data Integration Engineer will serve as the primary technical authority for designing, building, and maintaining data ingestion pipelines supporting Elastic SIEM.…
Added 2 hours ago
Data Engineer – Senior
CGI Technologies and Solutions, Inc.
Huntsville, AL
CGI Federal is seeking a Senior Data Engineer to support large scale data engineering and migration activities for a major federal modernization program. This role is responsible for…
Added 2 hours ago
Aerospace Systems Engineer - Mission and Fault Management
Bevilacqua Research Corporation
Huntsville, AL
Bevilacqua Research Corporation (BRC) is a Service Disabled Veteran Owned, Small Business based in Huntsville, Alabama incorporated in 1992. BRC provides “best-value” technical and…
Added 2 hours ago
Technical Support Engineer 2
Jobgether
Remote, United States
As a Technical Support Engineer 2, you will play a key role in delivering high-quality technical support by investigating and resolving complex customer issues escalated from first-line…
Added 2 hours ago
Reliability Engineer Sr - E3
Lockheed Martin
Huntsville, AL · Huntsville
…mission-critical solutions to our customers. Come be a part of the development of the new Long Range Hypersonic Weapon (LRHW). Join the Lockheed Martin team and be a part of the company…

Jobgether

Technical Support Engineer 2

Remote, United States

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Job details

Experience: At least 2 years of professional experience in a technical support, software support, or similar IT troubleshooting role.
Posting language: English

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Engineer 2 based in the United States.

As a Technical Support Engineer 2, you will play a key role in delivering high-quality technical support by investigating and resolving complex customer issues escalated from first-line support teams. You will leverage your technical expertise in web technologies, databases, operating systems, and software integrations to identify root causes and implement effective solutions. Working closely with engineering, product, quality assurance, and customer success teams, you will help ensure a seamless customer experience. You will also contribute to improving internal documentation, strengthening support processes, and sharing technical knowledge across the organization. This role offers the opportunity to develop specialized expertise in a sophisticated contract lifecycle management platform and its connected technologies. You will join a collaborative, customer-focused environment that values analytical thinking, continuous learning, inclusion, and professional growth.

Accountabilities:

Investigate, troubleshoot, and resolve advanced technical issues escalated by Tier 1 support teams, ensuring timely and effective solutions.
Respond to customer inquiries through phone, email, and chat channels in accordance with established service-level agreements (SLAs), support guidelines, and quality standards.
Deliver excellent technical assistance and customer service to clients, partners, and internal stakeholders throughout the support process.
Analyze system logs, use Linux command-line tools, and leverage cloud monitoring solutions to identify technical problems and determine their root causes.
Reproduce reported customer issues in non-production environments, validate findings, and escalate confirmed software defects to Tier 3 support or development teams.
Collaborate with Product, Engineering, Quality Assurance, and Customer Success teams to investigate complex issues, coordinate resolutions, and share technical knowledge.
Develop in-depth knowledge of the core platform, contract lifecycle management workflows, and related technologies.
Support and troubleshoot integrations with third-party applications and services, including Active Directory, Adobe Sign, Microsoft Outlook, Word, Excel, and Salesforce.
Contribute to internal knowledge bases, technical documentation, troubleshooting guides, and support resources to improve team efficiency and knowledge sharing.
Assist with onboarding, technical guidance, and mentoring of Tier 1 support team members.
Identify recurring technical issues and opportunities to improve troubleshooting procedures, support workflows, and the overall customer experience.
Take on additional responsibilities and technical support initiatives as required.

Requirements:

At least 2 years of professional experience in a technical support, software support, or similar IT troubleshooting role.
Strong analytical and logical reasoning abilities, with a demonstrated passion for investigating technical problems and developing effective solutions.
Good understanding of web-based technologies, database concepts, and operating systems.
Ability to quickly learn complex software platforms, understand interconnected technologies, and develop specialized product expertise.
Experience diagnosing and troubleshooting technical issues in software applications and enterprise environments.
Familiarity with Linux environments and command-line tools, including the ability to investigate system behavior and analyze technical logs.
Excellent written and verbal communication skills in English, with the ability to explain technical concepts clearly to customers and internal stakeholders.
Strong customer service orientation, attention to detail, and sound judgment when handling complex or sensitive technical issues.
Ability to manage competing priorities, work independently, and maintain effective communication throughout the resolution process.
Demonstrated collaboration skills, with the ability to work effectively across technical and non-technical teams.
Bachelor's degree in Computer Science, Information Technology, or a related discipline is preferred; equivalent professional experience will also be considered.
Hands-on experience with the platform and its troubleshooting procedures is highly desirable.
Basic knowledge of SQL, Java, APIs, and Linux is preferred.
Familiarity with RESTful APIs, webhook troubleshooting, and common software integration patterns is an advantage.
Understanding of authentication and security protocols, including SAML and multi-factor authentication (MFA), is beneficial.
Experience supporting enterprise software integrations and working with cloud-based applications is a plus.
A proactive learning mindset and willingness to continuously expand technical expertise in software support and emerging technologies.

Benefits:

Fully remote working arrangement within the United States.
Flexible working environment that supports a healthy work-life balance.
Floating holidays to provide additional flexibility for personal time off.
Quarterly wellness days, with no explanation required, to support employee well-being.
Opportunities to develop advanced technical expertise in enterprise software, contract lifecycle management, and connected technologies.
Collaborative and inclusive workplace culture that encourages employees to bring their authentic selves to work.
Access to Employee Resource Groups (ERGs) that promote diversity, belonging, and professional connection.
Opportunities to collaborate with experienced professionals across Product, Engineering, Quality Assurance, and Customer Success.
Professional development opportunities through continuous learning, technical knowledge sharing, and mentorship.
An employee-focused culture built around the belief that a positive employee experience contributes directly to excellent customer service.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Technical support
Quality assurance
Customer experience
Documentation
Troubleshoot
Customer service
Linux
Microsoft Active Directory
Microsoft Outlook
Microsoft Word
Microsoft Excel
Salesforce
Troubleshooting
Coaching
Communication skills
Attention to detail
Work independently
Collaboration
Computer science
Computer technology
SQL
Oracle Java
API development
SAML

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