Jobs in the United States

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Added 9 mins ago
Cyber Security Infrastructure Engineer
APEX SYSTEMS INC
SUN PRAIRIE, WI
Added 9 mins ago
Lead Director Product Membership
CVS Health
Remote, United States
Deep understanding of enterprise CRM platforms (Salesforce ecosystem), cloud data pipelines (EDP/data warehousing), and API-led integration architectures.
Added 10 mins ago
Software Engineer II
JAMF SOFTWARE LLC
EAU CLAIRE, WI
Added 10 mins ago
GA
Sr Staff Applications Operations Engineer – Engineering Tools Automation & AI Ops
GE Aerospace
Waukesha, WI
- $131,000 to $174,000 USD / year
Responsible for supporting and maintaining critical applications and related data processing platforms and services. Ensure the team has the facilities, tools, resources and skills they…
Added 10 mins ago
Sales Representative I, Spine - Madison, WI
Medtronic
Madison, WI
…guidance systems, advanced imaging, and data-driven planning platforms. Through connected technologies such as AiBLE™, CST helps surgeons enhance precision, streamline workflows, and…
Added 11 mins ago
AI Operations Administrator - Gravitee - Remote US
SitusAMC
Madison, WI
…administration, configuration, and day-to-day operation of SitusAMC’s enterprise AI tools and the API management layer that connects and governs them. The role centers on Gravitee, the API…
Added 11 mins ago
C
AI Data Engineer
Cognizant
Madison, WI
- $100,000 to $115,000 USD / year
Build production-grade Python applications, scripts, and AWS Lambda functions that integrate with enterprise platforms, APIs, and AWS services.
Added 11 mins ago
C
AI Data Engineer
Cognizant
Madison, WI
- $100,000 to $115,000 USD / year
Build production-grade Python applications, scripts, and AWS Lambda functions that integrate with enterprise platforms, APIs, and AWS services.
Added 11 mins ago
OT Security Platform Engineer – Dragos
Cognizant
Madison, WI
We are seeking an experienced OT Security Platform Engineer / Technical Lead to own and operate the Dragos security monitoring platform across a global manufacturing environment. This is a…
Added 11 mins ago
OneStream Lead Analytics and Insights Engineer II Manager
Deloitte
Milwaukee, WI
…integration, and architectural governance of OneStream solutions that support enterprise performance management objectives across multiple pods or…
Added 22 mins ago
A(
Infrastructure Engineer
Auria (Boecore LLC)
Colorado Springs, CO
- $125,000 to $140,000 USD / year
Auria is looking to hire an Infrastructure and Network Engineer to support the development of the Multirole Satellite Frequency In-Field Test Suites (MSFITS) program for the Department of…
Added 30 mins ago
Information Security and Cloud Architecture Lead
Astellas Pharma
Northbrook, IL
…security architects and engineers to architect, design and engineer the right security solutions for Astellas. The role's primary accountability will remain Information Security…
Added 30 mins ago
C
AI-Augmented Quality Engineer
Cognizant
Naperville, IL
- $80,000 to $125,000 USD / year
As an AI-Augmented Quality Engineer, you will make an impact for our client by designing and executing automation and functional test strategies that improve the reliability of complex…
Added 30 mins ago
Engineer - IT Field Services
United Airlines
Chicago, IL
This operational support and project leader position is designed to grow the candidate’s knowledge of United’s Best Practices, tools, and processes within the Digital Technology – Field…
Added 57 mins ago
Senior Software Development Engineer in Test, Confidential Computing - SDET
Nvidia
Santa Clara, CA
We are looking for Senior Software Development Engineer in Test to join our Confidential Computing team for NVIDIA's Enterprise SWQA team. Are you passionate about new feature development,…
Added 58 mins ago
AI Manager/Lead - Lead Data Engineer II
Deloitte
Sacramento, CA
Our Deloitte AI & Engineering team to transform technology platforms, drive innovation, and help make a significant impact on our clients' success. You'll work alongside talented…
Added 58 mins ago
Senior Data Engineer
Capgemini
San Francisco, CA
We are seeking a highly skilled Lead Data Engineer to design develop and optimize scalable data ingestion and processing solutions using Databricks native capabilities The ideal candidate…
Added 58 mins ago
Security Architect II
ICW Group
San Diego, CA
The Security Architect II is a senior individual contributor within the Enterprise Architecture team who develops and influences enterprise security architecture direction and establishes…
Added 58 mins ago
CI/CD Pipeline Administrator (Engineer Systems 3)
HII
Port Hueneme, CA
This position will administer and support the organization's GitHub Enterprise environment and Continuous Integration/Continuous Delivery (CI/CD) pipelines used to build, test, secure,…
Added 58 mins ago
EG
Network Engineer
Eliassen Group
San Mateo, CA
- $80 to $90 USD / hour
Our client seeks a seasoned Network Engineer to design, implement, and operate enterprise and cloud networking across Azure and AWS. The role shall focus on secure connectivity, routing and…
Added 1 hour ago
EO
Network Operations Manager
Effortless Office
Remote, United States
- $100,000 to $120,000 USD / year
Effortless is looking for a Network Operations Manager who is an excellent leader and engineer. This is a player-coach role: you will lead our network engineering team while remaining one…
Added 1 hour ago
Versa Network Engineer
BOOZ ALLEN HAMILTON INC
HILL AIR FORCE BA, UT
Job Number: R0251881 Versa Network Engineer The Opportunity: We are seeking an experienced Network Engineer to join our network engineering team. In this role, you'll be designing,…
Added 1 hour ago
Versa Network Engineer
BOOZ ALLEN HAMILTON INC
HILL AIR FORCE BA, UT
Job Number: R0251880 Versa Network Engineer The Opportunity: We are seeking an experienced Network Engineer to join our network engineering team. In this role, you'll be designing,…
Added 1 hour ago
Versa Network Engineer
BOOZ ALLEN HAMILTON INC
HILL AIR FORCE BA, UT
Job Number: R0252169 Versa Network Engineer The Opportunity: We are seeking an experienced Network Engineer to join our network engineering team. In this role, you'll be designing,…
Added 1 hour ago
Versa Network Engineer
BOOZ ALLEN HAMILTON INC
HILL AIR FORCE BA, UT
Job Number: R0252120 Versa Network Engineer The Opportunity: We are seeking an experienced Network Engineer to join our network engineering team. In this role, you'll be designing,…

Jobgether

Technical Support Engineer 2

Remote, United States

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Job details

Experience: At least 2 years of professional experience in a technical support, software support, or similar IT troubleshooting role.
Posting language: English

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Engineer 2 based in the United States.

As a Technical Support Engineer 2, you will play a key role in delivering high-quality technical support by investigating and resolving complex customer issues escalated from first-line support teams. You will leverage your technical expertise in web technologies, databases, operating systems, and software integrations to identify root causes and implement effective solutions. Working closely with engineering, product, quality assurance, and customer success teams, you will help ensure a seamless customer experience. You will also contribute to improving internal documentation, strengthening support processes, and sharing technical knowledge across the organization. This role offers the opportunity to develop specialized expertise in a sophisticated contract lifecycle management platform and its connected technologies. You will join a collaborative, customer-focused environment that values analytical thinking, continuous learning, inclusion, and professional growth.

Accountabilities:

Investigate, troubleshoot, and resolve advanced technical issues escalated by Tier 1 support teams, ensuring timely and effective solutions.
Respond to customer inquiries through phone, email, and chat channels in accordance with established service-level agreements (SLAs), support guidelines, and quality standards.
Deliver excellent technical assistance and customer service to clients, partners, and internal stakeholders throughout the support process.
Analyze system logs, use Linux command-line tools, and leverage cloud monitoring solutions to identify technical problems and determine their root causes.
Reproduce reported customer issues in non-production environments, validate findings, and escalate confirmed software defects to Tier 3 support or development teams.
Collaborate with Product, Engineering, Quality Assurance, and Customer Success teams to investigate complex issues, coordinate resolutions, and share technical knowledge.
Develop in-depth knowledge of the core platform, contract lifecycle management workflows, and related technologies.
Support and troubleshoot integrations with third-party applications and services, including Active Directory, Adobe Sign, Microsoft Outlook, Word, Excel, and Salesforce.
Contribute to internal knowledge bases, technical documentation, troubleshooting guides, and support resources to improve team efficiency and knowledge sharing.
Assist with onboarding, technical guidance, and mentoring of Tier 1 support team members.
Identify recurring technical issues and opportunities to improve troubleshooting procedures, support workflows, and the overall customer experience.
Take on additional responsibilities and technical support initiatives as required.

Requirements:

At least 2 years of professional experience in a technical support, software support, or similar IT troubleshooting role.
Strong analytical and logical reasoning abilities, with a demonstrated passion for investigating technical problems and developing effective solutions.
Good understanding of web-based technologies, database concepts, and operating systems.
Ability to quickly learn complex software platforms, understand interconnected technologies, and develop specialized product expertise.
Experience diagnosing and troubleshooting technical issues in software applications and enterprise environments.
Familiarity with Linux environments and command-line tools, including the ability to investigate system behavior and analyze technical logs.
Excellent written and verbal communication skills in English, with the ability to explain technical concepts clearly to customers and internal stakeholders.
Strong customer service orientation, attention to detail, and sound judgment when handling complex or sensitive technical issues.
Ability to manage competing priorities, work independently, and maintain effective communication throughout the resolution process.
Demonstrated collaboration skills, with the ability to work effectively across technical and non-technical teams.
Bachelor's degree in Computer Science, Information Technology, or a related discipline is preferred; equivalent professional experience will also be considered.
Hands-on experience with the platform and its troubleshooting procedures is highly desirable.
Basic knowledge of SQL, Java, APIs, and Linux is preferred.
Familiarity with RESTful APIs, webhook troubleshooting, and common software integration patterns is an advantage.
Understanding of authentication and security protocols, including SAML and multi-factor authentication (MFA), is beneficial.
Experience supporting enterprise software integrations and working with cloud-based applications is a plus.
A proactive learning mindset and willingness to continuously expand technical expertise in software support and emerging technologies.

Benefits:

Fully remote working arrangement within the United States.
Flexible working environment that supports a healthy work-life balance.
Floating holidays to provide additional flexibility for personal time off.
Quarterly wellness days, with no explanation required, to support employee well-being.
Opportunities to develop advanced technical expertise in enterprise software, contract lifecycle management, and connected technologies.
Collaborative and inclusive workplace culture that encourages employees to bring their authentic selves to work.
Access to Employee Resource Groups (ERGs) that promote diversity, belonging, and professional connection.
Opportunities to collaborate with experienced professionals across Product, Engineering, Quality Assurance, and Customer Success.
Professional development opportunities through continuous learning, technical knowledge sharing, and mentorship.
An employee-focused culture built around the belief that a positive employee experience contributes directly to excellent customer service.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Technical support
Quality assurance
Customer experience
Documentation
Troubleshoot
Customer service
Linux
Microsoft Active Directory
Microsoft Outlook
Microsoft Word
Microsoft Excel
Salesforce
Troubleshooting
Coaching
Communication skills
Attention to detail
Work independently
Collaboration
Computer science
Computer technology
SQL
Oracle Java
API development
SAML

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