Jobs in the United States

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Added just now
Application Security Engineer (2026-0248)
Acclaim Technical Services
Bethesda, MD
ATS is currently seeking a highly experienced and motivated Application Security Engineer with TS/SCI w/ Polygraph in Bethesda, MD for an exciting new contract. This role will be part of a…
Added just now
Knowledge Graph Data Engineer (2026-0247)
Acclaim Technical Services
Bethesda, MD
ATS is currently seeking a highly experienced and motivated Knowledge Graph Data Engineer w/ TS/SCI w/ Polygraph in Bethesda, MD to build the data and retrieval foundation for a Graph RAG…
Added just now
Software Development Engineer - Amazon MSK, Managed Streaming for Kafka
Amazon Development Center U.S., Inc.
Seattle, WA
- 3+ years of non-internship professional software development experience
Added just now
Sr Software Development Engineer - Amazon MSK, Managed Streaming for Kafka
Amazon Development Center U.S., Inc.
Seattle, WA
- 5+ years of non-internship professional software development experience
Added just now
Software Development Engineer - Amazon MSK, Managed Streaming for Kafka
Amazon.com Services LLC
Seattle, WA
- 1+ years of software development engineer or related occupational experience
Added just now
Software Development Engineer - Amazon MSK, Managed Streaming for Kafka
Amazon Development Center U.S., Inc.
Seattle, WA
- 1+ years of software development engineer or related occupational experience
Added just now
Software Development Engineer, Provisioning - Amazon Leo
Amazon Kuiper Manufacturing Enterprises LLC
Redmond, WA
- 1+ years of software development engineer or related occupational experience
Added just now
Software Development Engineer, Provisioning - Amazon Leo
Amazon Kuiper Manufacturing Enterprises LLC
Redmond, WA
- 1+ years of software development engineer or related occupational experience
Added 1 min ago
Field Implementation Engineer
Noblis
United States
…installation process, from design reviews, implementation requirements development, and site surveys to system commissioning. As a primary point of contact for all site activities, you will…
Added 1 min ago
Agile Product Owner
KBR Wyle Services, LLC
Beavercreek Township, OH
…government stakeholders, systems engineers, architects, and software development teams, translating complex mission and engineering requirements into actionable product backlogs that drive…
Added 2 mins ago
Cybersecurity Cloud Control Testing Lead, VP
MUFG Bank, Ltd.
Jersey City, NJ
…cloud-native security controls, infrastructure control design, software development lifecycle practices, and risk-based assurance methodologies. The successful candidate must possess…
Added 2 mins ago
DevOps Engineer
Initiate Government Solutions
Washington, DC
…vision, Kubernetes standards, and deliver PaaS and end-to-end software solutions that accelerate development while ensuring compliance and…
Added 3 mins ago
Commissioning Field Engineer - Room Ready
Hoffman Construction Company
Boise, ID · ID · Hauser, ID · Kuna, ID · Moscow, ID · Post Falls, ID · Lewiston Orchards, ID
Position Summary: The Commissioning (Cx) Room Ready Field Engineer will manage the sign off process for all project punch list items to ensure that each room is ready for commissioning. The…
Added 4 mins ago
ZT
2027 Summer Internship (US) - Software Engineer
Zebra Technologies Corporation
Holtsville, NY
- $33 USD / hour
…with training and hands-on experiences, invited to social and development activities, and provided a professional mentor…
Added 4 mins ago
Senior Electrical Application Engineer
Slingco
Smyrna
The Senior Electrical Application Engineer is the senior technical authority for Slingco's lineman tools and equipment, including live-line tools, temporary protective grounding, voltage…
Added 5 mins ago
AR
Civil Engineer
Agriculture, Rural Development
Vinita, OK · Chandler, OK · Woodward, OK · Hobart, OK · Ada, OK · Stillwater, OK · Atoka, OK
- $74,678 to $116,362 USD / year
…the civil engineering aspects of projects financed by Rural Development loan and grant programs. | Provides technical guidance for project eligibility and priority. Reviews planning…
Added 5 mins ago
NA
INTERDISCIPLINARY ENGINEER/SCIENTIST
Naval Air Systems Command
Patuxent River, MD
- $132,368 to $183,500 USD / year
…enterprise at NAS Patuxent River. | You will carry out research, development, testing, evaluation, innovation, and reengineering projects independently. | You will provide architectural…
Added 5 mins ago
AWS Cloud Engineer
Synergy BIS
United States
5+ years’ experience in IT Engineering or Software Development
Added 6 mins ago
Senior Systems Engineer
Navy Federal Credit Union
Vienna, VA · Pensacola, FL
Experience partnering with software engineering and technical teams; programming or software development experience is not required.
Added 6 mins ago
Junior Data Engineer/Scientist - Washington, D.C
Serco USA
Washington Navy Yard, DC · Alexandria, VA · Arlington, VA · Washington, DC · VA · MD · Fairfax, VA · Herndon, VA · Crystal City, VA · Falls Church, VA · Manassas, VA · McLean, VA · Vienna, VA · Reston, VA · Rosslyn, VA · Dumfries, VA · Fredericksburg, VA · Gainesville, VA · Springfield, VA · Glen Allen, VA · Clintwood, VA · Potomac Falls, VA
…for you! Serco has an exciting opportunity for a Junior Data Engineer/Scientist to support U.S. Navy’s Team Submarine Program Offices at the Washington Navy Yard in Washington, DC -…
Added 8 mins ago
Director, Systems Engineering
Intuvie
Natick, MA
This is a hands-on leadership role that brings a strong background in system engineering, medical device development and ability to mentor and lead a team of internal engineers and external…
Added 8 mins ago
AMUS Manufacturing Engineer
Daifuku
REYNOLDSBURG, OH
…The company is currently seeking an experienced Manufacturing Engineer for the facility in Reynoldsburg,…
Added 10 mins ago
AMUS Manufacturing Engineer
Daifuku
REYNOLDSBURG, OH
…The company is currently seeking an experienced Manufacturing Engineer for the facility in Reynoldsburg,…
Added 11 mins ago
Sr Advanced Systems Engineer
Aerospace
Phoenix, AZ
As an Advanced Systems Engineer within Honeywell Aerospace, you will play a vital role in the design, development and implementation of cutting-edge Flight Display Systems and Avionics…
Added 11 mins ago
Sr Advanced Systems Engineer
Aerospace
Phoenix, AZ
As an Advanced Systems Engineer within Honeywell Aerospace, you will play a vital role in the design, development and implementation of cutting-edge Flight Display Systems and Avionics…

Jobgether

Technical Support Engineer 2

Remote, United States

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Job details

Experience: At least 2 years of professional experience in a technical support, software support, or similar IT troubleshooting role.
Posting language: English

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Engineer 2 based in the United States.

As a Technical Support Engineer 2, you will play a key role in delivering high-quality technical support by investigating and resolving complex customer issues escalated from first-line support teams. You will leverage your technical expertise in web technologies, databases, operating systems, and software integrations to identify root causes and implement effective solutions. Working closely with engineering, product, quality assurance, and customer success teams, you will help ensure a seamless customer experience. You will also contribute to improving internal documentation, strengthening support processes, and sharing technical knowledge across the organization. This role offers the opportunity to develop specialized expertise in a sophisticated contract lifecycle management platform and its connected technologies. You will join a collaborative, customer-focused environment that values analytical thinking, continuous learning, inclusion, and professional growth.

Accountabilities:

Investigate, troubleshoot, and resolve advanced technical issues escalated by Tier 1 support teams, ensuring timely and effective solutions.
Respond to customer inquiries through phone, email, and chat channels in accordance with established service-level agreements (SLAs), support guidelines, and quality standards.
Deliver excellent technical assistance and customer service to clients, partners, and internal stakeholders throughout the support process.
Analyze system logs, use Linux command-line tools, and leverage cloud monitoring solutions to identify technical problems and determine their root causes.
Reproduce reported customer issues in non-production environments, validate findings, and escalate confirmed software defects to Tier 3 support or development teams.
Collaborate with Product, Engineering, Quality Assurance, and Customer Success teams to investigate complex issues, coordinate resolutions, and share technical knowledge.
Develop in-depth knowledge of the core platform, contract lifecycle management workflows, and related technologies.
Support and troubleshoot integrations with third-party applications and services, including Active Directory, Adobe Sign, Microsoft Outlook, Word, Excel, and Salesforce.
Contribute to internal knowledge bases, technical documentation, troubleshooting guides, and support resources to improve team efficiency and knowledge sharing.
Assist with onboarding, technical guidance, and mentoring of Tier 1 support team members.
Identify recurring technical issues and opportunities to improve troubleshooting procedures, support workflows, and the overall customer experience.
Take on additional responsibilities and technical support initiatives as required.

Requirements:

At least 2 years of professional experience in a technical support, software support, or similar IT troubleshooting role.
Strong analytical and logical reasoning abilities, with a demonstrated passion for investigating technical problems and developing effective solutions.
Good understanding of web-based technologies, database concepts, and operating systems.
Ability to quickly learn complex software platforms, understand interconnected technologies, and develop specialized product expertise.
Experience diagnosing and troubleshooting technical issues in software applications and enterprise environments.
Familiarity with Linux environments and command-line tools, including the ability to investigate system behavior and analyze technical logs.
Excellent written and verbal communication skills in English, with the ability to explain technical concepts clearly to customers and internal stakeholders.
Strong customer service orientation, attention to detail, and sound judgment when handling complex or sensitive technical issues.
Ability to manage competing priorities, work independently, and maintain effective communication throughout the resolution process.
Demonstrated collaboration skills, with the ability to work effectively across technical and non-technical teams.
Bachelor's degree in Computer Science, Information Technology, or a related discipline is preferred; equivalent professional experience will also be considered.
Hands-on experience with the platform and its troubleshooting procedures is highly desirable.
Basic knowledge of SQL, Java, APIs, and Linux is preferred.
Familiarity with RESTful APIs, webhook troubleshooting, and common software integration patterns is an advantage.
Understanding of authentication and security protocols, including SAML and multi-factor authentication (MFA), is beneficial.
Experience supporting enterprise software integrations and working with cloud-based applications is a plus.
A proactive learning mindset and willingness to continuously expand technical expertise in software support and emerging technologies.

Benefits:

Fully remote working arrangement within the United States.
Flexible working environment that supports a healthy work-life balance.
Floating holidays to provide additional flexibility for personal time off.
Quarterly wellness days, with no explanation required, to support employee well-being.
Opportunities to develop advanced technical expertise in enterprise software, contract lifecycle management, and connected technologies.
Collaborative and inclusive workplace culture that encourages employees to bring their authentic selves to work.
Access to Employee Resource Groups (ERGs) that promote diversity, belonging, and professional connection.
Opportunities to collaborate with experienced professionals across Product, Engineering, Quality Assurance, and Customer Success.
Professional development opportunities through continuous learning, technical knowledge sharing, and mentorship.
An employee-focused culture built around the belief that a positive employee experience contributes directly to excellent customer service.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Technical support
Quality assurance
Customer experience
Documentation
Troubleshoot
Customer service
Linux
Microsoft Active Directory
Microsoft Outlook
Microsoft Word
Microsoft Excel
Salesforce
Troubleshooting
Coaching
Communication skills
Attention to detail
Work independently
Collaboration
Computer science
Computer technology
SQL
Oracle Java
API development
SAML

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