Jobs in the United States

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C
Director/Managing Director, AI Software Development
CohnReznick
Denver, CO
- $192,000 to $264,000 USD / year
The position is accountable for building a high-performing AI-native software development organization capable of delivering proprietary technology assets that create sustainable…
Added 5 mins ago
Systems Yield Engineer, Quantum AI
Google
Goleta, CA
…temperature and cryogenic environments, collaborate closely with software and hardware teams, ensure that test and yield data remains traceable and accessible to facilitate rapid…
Added 6 mins ago
UG
Registered Nurse RN
UnitedHealth Group
Auburn, MA
- $29 to $52 USD / hour
Knowledge of various software applications such as Microsoft Word, Excel and Outlook, etc.
Added 7 mins ago
Service Desk Representative
Insight Enterprises, Inc.
Gurugram Gurgaon HR, IN
As a Service Desk Representative, you will support desktop hardware, software, and telecommunications equipment while serving as the front line for Insight customers. We will count on you…
Added 10 mins ago
Restaurant General Manager
Vail Resorts
Vail, CO
Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
Added 10 mins ago
Assistant Project Manager - Eurofins Environment Testing - Arvada, CO
Eurofins US Network
Arvada, CO
Computer skills, using routine software applications, such as Outlook, Office, Excel, Word, Access, and PowerPoint.
Added 10 mins ago
CO
Utility Systems Analyst
City of Loveland
Loveland, CO
- $85,272.51 to $115,118.02 USD / year
In-depth knowledge of general and specialized computer software solutions (including Microsoft Suite, ESRI GIS, Cityworks, Schneider Suite, web applications and customer facing software,…
Added 10 mins ago
Software Engineer IV - ERP Finance (Oracle/PLSQL)
Charter Communicatio
Greenwood Village, CO
Added 10 mins ago
2027 Summer Intern: Advanced Technology
Charter Communicatio
Greenwood Village, CO
…Emerging Technology (ET) ideates and builds the next generation of software products and services, turning bold ideas into real technology that reaches customers. As an intern, you'll…
Added 10 mins ago
Senior Automated Test Engineer
Leidos
Englewood, CO
Leidos is seeking a Senior Test Automation Engineer to help deliver mission-essential software capabilities that enable intelligence professionals to access critical information, analyze…
Added 10 mins ago
PT
IT Support Technician III 37770231
PDS Tech Commercial
Englewood, CO
- $42.75 to $42.76 USD / hour
Resolve complex technical issues involving operating systems, software applications, printers, drivers, VPN technologies, RSA authentication, and Video Teleconference (VTC) systems.
Added 10 mins ago
Senior Engineer, Advanced Engineering
Baker Hughes Energy
Boulder, CO
…fixed, rotating, and pressure equipment, including hydropower applications. You will perform advanced computational analysis, develop and test engineering software tools, and manage…
Added 10 mins ago
A
Low Voltage Technician
ADT
Aurora, CO
- $24.2 to $44.94 USD / hour
Proficiency with computer hardware, software, and network diagnostics
Added 10 mins ago
U
Cash Applications Specialist
UCHealth
Aurora, CO
- $19.67 to $25.57 USD / hour
…accounting tallies using a calculator or computer accounting…
Added 10 mins ago
2027 Enterprise Performance Modeling and Simulation Graduate Intern
The Aerospace Corpor
Colorado Springs, CO
…use, and contribute to the development of engineering analysis software tools. - Assist with conducting technical deep dives, trade studies, and assessments on multi-disciplinary teams. -…
Added 10 mins ago
2027 Enterprise Modeling and Simulation Graduate Intern
The Aerospace Corpor
Colorado Springs, CO
…use, and contribute to the development of engineering analysis software tools. - Assist with conducting technical deep dives, trade studies, and assessments on multi-disciplinary teams. -…
Added 10 mins ago
Orbital Analyst, Operator, and Trainer
Trinzic
Colorado Springs, CO
The Orbital Analyst will utilize company propriety software suite of tools to analyze historical and real-time space data, assess routine and anomalous satellite activity, and develop…
Added 10 mins ago
Components Estimator 1
Cornerstone Building
Denver, CO
Added 11 mins ago
Design Project Lead, Data Center Design and Construction
Meta
Denver, CO
…organization. Our data centers are the foundation upon which our software operates. Building and operating reliable and efficient data centers is essential to support the growth of Meta.…
Added 18 mins ago
Software Engineer (Edge - Networking & Fleet)
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Software Engineer (Edge – Networking & Fleet) based in…
Added 25 mins ago
Senior Staff Engineer - Agentic Identity
Cisco
Charleston, WV
…identity and access challenges into resilient, enterprise-grade software that protects and powers the next generation of AI…
Added 28 mins ago
Senior Routing Engine Developer (CX Platform)
Miratech
Remote, United States
8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications.
Added 28 mins ago
O
Principal Data Hall Designer
Oracle
United States
- $114,600 to $234,600 USD / year
-Partners with software engineering team to design data into digital systems for automation.
Added 33 mins ago
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(USA) Area Manager - Systems (Fashion, Import, Jewelry, Print Solutions, Regional, WM.com)
Walmart
Greenfield, IN
- $65,500 to $98,000 USD / year
…troubleshooting computer systems (e.g. networks, computer hardware and software) OR 2 years Information Systems related supervisory experience OR 2 years experience in an Information…
Added 33 mins ago
Low Voltage Technician
ADT
Fishers, IN
Proficiency with computer hardware, software, and network diagnostics

Jobgether

Technical Support Engineer 2

Remote, United States

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Job details

Experience: At least 2 years of professional experience in a technical support, software support, or similar IT troubleshooting role.
Posting language: English

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Engineer 2 based in the United States.

As a Technical Support Engineer 2, you will play a key role in delivering high-quality technical support by investigating and resolving complex customer issues escalated from first-line support teams. You will leverage your technical expertise in web technologies, databases, operating systems, and software integrations to identify root causes and implement effective solutions. Working closely with engineering, product, quality assurance, and customer success teams, you will help ensure a seamless customer experience. You will also contribute to improving internal documentation, strengthening support processes, and sharing technical knowledge across the organization. This role offers the opportunity to develop specialized expertise in a sophisticated contract lifecycle management platform and its connected technologies. You will join a collaborative, customer-focused environment that values analytical thinking, continuous learning, inclusion, and professional growth.

Accountabilities:

Investigate, troubleshoot, and resolve advanced technical issues escalated by Tier 1 support teams, ensuring timely and effective solutions.
Respond to customer inquiries through phone, email, and chat channels in accordance with established service-level agreements (SLAs), support guidelines, and quality standards.
Deliver excellent technical assistance and customer service to clients, partners, and internal stakeholders throughout the support process.
Analyze system logs, use Linux command-line tools, and leverage cloud monitoring solutions to identify technical problems and determine their root causes.
Reproduce reported customer issues in non-production environments, validate findings, and escalate confirmed software defects to Tier 3 support or development teams.
Collaborate with Product, Engineering, Quality Assurance, and Customer Success teams to investigate complex issues, coordinate resolutions, and share technical knowledge.
Develop in-depth knowledge of the core platform, contract lifecycle management workflows, and related technologies.
Support and troubleshoot integrations with third-party applications and services, including Active Directory, Adobe Sign, Microsoft Outlook, Word, Excel, and Salesforce.
Contribute to internal knowledge bases, technical documentation, troubleshooting guides, and support resources to improve team efficiency and knowledge sharing.
Assist with onboarding, technical guidance, and mentoring of Tier 1 support team members.
Identify recurring technical issues and opportunities to improve troubleshooting procedures, support workflows, and the overall customer experience.
Take on additional responsibilities and technical support initiatives as required.

Requirements:

At least 2 years of professional experience in a technical support, software support, or similar IT troubleshooting role.
Strong analytical and logical reasoning abilities, with a demonstrated passion for investigating technical problems and developing effective solutions.
Good understanding of web-based technologies, database concepts, and operating systems.
Ability to quickly learn complex software platforms, understand interconnected technologies, and develop specialized product expertise.
Experience diagnosing and troubleshooting technical issues in software applications and enterprise environments.
Familiarity with Linux environments and command-line tools, including the ability to investigate system behavior and analyze technical logs.
Excellent written and verbal communication skills in English, with the ability to explain technical concepts clearly to customers and internal stakeholders.
Strong customer service orientation, attention to detail, and sound judgment when handling complex or sensitive technical issues.
Ability to manage competing priorities, work independently, and maintain effective communication throughout the resolution process.
Demonstrated collaboration skills, with the ability to work effectively across technical and non-technical teams.
Bachelor's degree in Computer Science, Information Technology, or a related discipline is preferred; equivalent professional experience will also be considered.
Hands-on experience with the platform and its troubleshooting procedures is highly desirable.
Basic knowledge of SQL, Java, APIs, and Linux is preferred.
Familiarity with RESTful APIs, webhook troubleshooting, and common software integration patterns is an advantage.
Understanding of authentication and security protocols, including SAML and multi-factor authentication (MFA), is beneficial.
Experience supporting enterprise software integrations and working with cloud-based applications is a plus.
A proactive learning mindset and willingness to continuously expand technical expertise in software support and emerging technologies.

Benefits:

Fully remote working arrangement within the United States.
Flexible working environment that supports a healthy work-life balance.
Floating holidays to provide additional flexibility for personal time off.
Quarterly wellness days, with no explanation required, to support employee well-being.
Opportunities to develop advanced technical expertise in enterprise software, contract lifecycle management, and connected technologies.
Collaborative and inclusive workplace culture that encourages employees to bring their authentic selves to work.
Access to Employee Resource Groups (ERGs) that promote diversity, belonging, and professional connection.
Opportunities to collaborate with experienced professionals across Product, Engineering, Quality Assurance, and Customer Success.
Professional development opportunities through continuous learning, technical knowledge sharing, and mentorship.
An employee-focused culture built around the belief that a positive employee experience contributes directly to excellent customer service.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Technical support
Quality assurance
Customer experience
Documentation
Troubleshoot
Customer service
Linux
Microsoft Active Directory
Microsoft Outlook
Microsoft Word
Microsoft Excel
Salesforce
Troubleshooting
Coaching
Communication skills
Attention to detail
Work independently
Collaboration
Computer science
Computer technology
SQL
Oracle Java
API development
SAML

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