Jobs in the United States

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Added just now
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Senior AI/ML Engineer
True Talent Solutions Partners
San Francisco, CA
- $180,000 to $275,000 USD / year
Join an applied AI team building the production systems behind an enterprise process intelligence platform. You will turn complex customer data into reliable, useful product experiences…
Added just now
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Senior Computer Vision ML / Research Engineer
True Talent Solutions Partners
San Francisco, CA
- $180,000 to $245,000 USD / year
…core perception pipeline and help bring research methods into production-grade…
Added 5 mins ago
Component Design Engineer – Large Engine
Caterpillar, Inc.
Mossville, IL
As a Component Design Engineer – Large Engine Valvetrain you will have the opportunity to concept, develop, and design complex components and systems while strengthening your analytical…
Added 5 mins ago
Martin- Collins - Manufacturing Engineer 5
Actalent
Pontiac, IL
The Manufacturing Engineer V applies advanced engineering theory and principles to optimize industrial layouts and manufacturing production processes. This role focuses on analyzing…
Added 5 mins ago
Quality Engineer
AeroGen-TEK
Paris, IL
Added 5 mins ago
Manufacturing Engineer
AeroGen-TEK
Paris, IL
Added 5 mins ago
Software Implementation Engineer
Panasonic North America
Lake Forest, IL
As a Software Implementation Engineer, you will plan and execute software installations, migrations, and upgrades of PanaCIM, iLNB, DGS, and related Panasonic applications for customers…
Added 6 mins ago
Data Engineer, Analytics (Technical Leadership)
Meta
Springfield, IL
Data Engineer, Analytics (Technical Leadership) Responsibilities:
Added 6 mins ago
AT
Machine Learning Senior Software Engineer
Akamai Technologies, Inc.
Springfield, IL
- $121,400 to $218,600 USD / year
Are you passionate about building the systems that ensure AI models perform reliably and responsibly in production
Added 6 mins ago
Software Engineer, Machine Learning RecSys
Meta
Springfield, IL
Software Engineer, Machine Learning RecSys Responsibilities:
Added 6 mins ago
Sr Technician
HNTB Corporation
Salt Lake City, UT · Las Vegas, NV · Denver, CO
…concept to the design stage, with the assistance from the project…
Added 6 mins ago
Staff Software Architect
CVS Health
Springfield, IL
…purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family…
Added 6 mins ago
C
AI Data Engineer
Cognizant
Springfield, IL
- $100,000 to $115,000 USD / year
Strong hands-on Python development experience with demonstrated success delivering production-quality code.
Added 6 mins ago
OT Security Platform Engineer – Dragos
Cognizant
Springfield, IL
We are seeking an experienced OT Security Platform Engineer / Technical Lead to own and operate the Dragos security monitoring platform across a global manufacturing environment. This is a…
Added 6 mins ago
C
AI Data Engineer
Cognizant
Springfield, IL
- $100,000 to $115,000 USD / year
Strong hands-on Python development experience with demonstrated success delivering production-quality code.
Added 6 mins ago
DevOps Engineer III
Deloitte
Chicago, IL
Monitoring application and platform performance, identifying issues, and implementing improvements to reliability, scalability, security, and release quality
Added 6 mins ago
Supplier Support Manufacturing Engineer
GE Aerospace
Arlington Heights, IL · Chicago, IL · Bloomington, IL · Barrington, IL · Loves Park, IL
As the Supplier Support Manufacturing Engineer, you will play a pivotal role in upholding GE Aerospace’s commitment to Safety, Quality, Delivery, and Cost (SQDC) while ensuring delivery…
Added 6 mins ago
Lead Software Engineer
JPMorgan Chase
Chicago, IL
Create secure and high-quality production code and maintain algorithms that run synchronously with appropriate systems
Added 26 mins ago
Senior Mechanical Systems Engineer
KLA Corporation
Milpitas, CA
…mechanical systems and major subsystems from concept through production, making critical system-level decisions and influencing future platform architectures. You will work across…
Added 28 mins ago
CC
In Circuit Test Engineer II
CIRCUIT CHECK INC
Maple Grove, MN
- $36 to $43 USD / hour
…services recognized by our customers as having world-class quality, reliability, and perceived…
Added 31 mins ago
Senior Software & AI Engineer
Abbott
Sylmar, CA
The Senior Software & AI Engineer position works onsite in Sylmar, California within Abbott's Cardiac Rhythm Management (CRM) business.
Added 32 mins ago
Senior Software Engineer, Cloud Platform
Nvidia
Remote, United States
…system. You own your code - from development to commit to test to production. We expect you to be passionate about code quality, testing, deployment efficiency/simplicity and bringing…
Added 32 mins ago
TT
Senior ML / AI Engineer
True Talent Solutions Partners
San Francisco, CA
- $200,000 to $300,000 USD / year
- Guide model selection, fine-tuning, embeddings, RAG pipelines, evaluation frameworks, and quality measurements.
Added 32 mins ago
Transmission Engineering Manager
Southern California Edison
Pomona, CA
…and consulting resources, and ensuring commitments for scope, quality, cost, and schedule are achieved. The role provides technical leadership for line design and structural analysis,…
Added 33 mins ago
Early Career R&D Mechanical Engineer - National Security Products Center, NM/CA, Onsite
Sandia National Laboratories
Livermore, CA
…manufacturing engineers, test engineers, designers, analysts, quality partners, production organizations, and program stakeholders. This role is well suited for engineers who enjoy solving…

Jobgether

Technical Support Engineer 2

Remote, United States

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Job details

Experience: At least 2 years of professional experience in a technical support, software support, or similar IT troubleshooting role.
Posting language: English

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Engineer 2 based in the United States.

As a Technical Support Engineer 2, you will play a key role in delivering high-quality technical support by investigating and resolving complex customer issues escalated from first-line support teams. You will leverage your technical expertise in web technologies, databases, operating systems, and software integrations to identify root causes and implement effective solutions. Working closely with engineering, product, quality assurance, and customer success teams, you will help ensure a seamless customer experience. You will also contribute to improving internal documentation, strengthening support processes, and sharing technical knowledge across the organization. This role offers the opportunity to develop specialized expertise in a sophisticated contract lifecycle management platform and its connected technologies. You will join a collaborative, customer-focused environment that values analytical thinking, continuous learning, inclusion, and professional growth.

Accountabilities:

Investigate, troubleshoot, and resolve advanced technical issues escalated by Tier 1 support teams, ensuring timely and effective solutions.
Respond to customer inquiries through phone, email, and chat channels in accordance with established service-level agreements (SLAs), support guidelines, and quality standards.
Deliver excellent technical assistance and customer service to clients, partners, and internal stakeholders throughout the support process.
Analyze system logs, use Linux command-line tools, and leverage cloud monitoring solutions to identify technical problems and determine their root causes.
Reproduce reported customer issues in non-production environments, validate findings, and escalate confirmed software defects to Tier 3 support or development teams.
Collaborate with Product, Engineering, Quality Assurance, and Customer Success teams to investigate complex issues, coordinate resolutions, and share technical knowledge.
Develop in-depth knowledge of the core platform, contract lifecycle management workflows, and related technologies.
Support and troubleshoot integrations with third-party applications and services, including Active Directory, Adobe Sign, Microsoft Outlook, Word, Excel, and Salesforce.
Contribute to internal knowledge bases, technical documentation, troubleshooting guides, and support resources to improve team efficiency and knowledge sharing.
Assist with onboarding, technical guidance, and mentoring of Tier 1 support team members.
Identify recurring technical issues and opportunities to improve troubleshooting procedures, support workflows, and the overall customer experience.
Take on additional responsibilities and technical support initiatives as required.

Requirements:

At least 2 years of professional experience in a technical support, software support, or similar IT troubleshooting role.
Strong analytical and logical reasoning abilities, with a demonstrated passion for investigating technical problems and developing effective solutions.
Good understanding of web-based technologies, database concepts, and operating systems.
Ability to quickly learn complex software platforms, understand interconnected technologies, and develop specialized product expertise.
Experience diagnosing and troubleshooting technical issues in software applications and enterprise environments.
Familiarity with Linux environments and command-line tools, including the ability to investigate system behavior and analyze technical logs.
Excellent written and verbal communication skills in English, with the ability to explain technical concepts clearly to customers and internal stakeholders.
Strong customer service orientation, attention to detail, and sound judgment when handling complex or sensitive technical issues.
Ability to manage competing priorities, work independently, and maintain effective communication throughout the resolution process.
Demonstrated collaboration skills, with the ability to work effectively across technical and non-technical teams.
Bachelor's degree in Computer Science, Information Technology, or a related discipline is preferred; equivalent professional experience will also be considered.
Hands-on experience with the platform and its troubleshooting procedures is highly desirable.
Basic knowledge of SQL, Java, APIs, and Linux is preferred.
Familiarity with RESTful APIs, webhook troubleshooting, and common software integration patterns is an advantage.
Understanding of authentication and security protocols, including SAML and multi-factor authentication (MFA), is beneficial.
Experience supporting enterprise software integrations and working with cloud-based applications is a plus.
A proactive learning mindset and willingness to continuously expand technical expertise in software support and emerging technologies.

Benefits:

Fully remote working arrangement within the United States.
Flexible working environment that supports a healthy work-life balance.
Floating holidays to provide additional flexibility for personal time off.
Quarterly wellness days, with no explanation required, to support employee well-being.
Opportunities to develop advanced technical expertise in enterprise software, contract lifecycle management, and connected technologies.
Collaborative and inclusive workplace culture that encourages employees to bring their authentic selves to work.
Access to Employee Resource Groups (ERGs) that promote diversity, belonging, and professional connection.
Opportunities to collaborate with experienced professionals across Product, Engineering, Quality Assurance, and Customer Success.
Professional development opportunities through continuous learning, technical knowledge sharing, and mentorship.
An employee-focused culture built around the belief that a positive employee experience contributes directly to excellent customer service.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Technical support
Quality assurance
Customer experience
Documentation
Troubleshoot
Customer service
Linux
Microsoft Active Directory
Microsoft Outlook
Microsoft Word
Microsoft Excel
Salesforce
Troubleshooting
Coaching
Communication skills
Attention to detail
Work independently
Collaboration
Computer science
Computer technology
SQL
Oracle Java
API development
SAML

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