Jobs in the United States

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Added 22 mins ago
Hardware Architecture Manager
Ford
Dearborn, MI · Dearborn
Champion “Engineer as Designer,” strengthening CATIA/3DX, CAE, and ADAMS MBD proficiency.
Added 23 mins ago
Senior Software Engineer, Network Platform Security
Cisco
Milpitas, CA
…environment where engineers take ownership across the full product lifecycle - from development and testing through production…
Added 23 mins ago
Senior Data Engineer, Network Platform
Cisco
San Jose, CA
…experiences, and faster innovation. You’ll partner across Engineering, Product, Security, UX, Finance, Licensing, and other teams to deliver data platforms and products that are reliable,…
Added 26 mins ago
Hardware Architecture Manager
Ford Global
Dearborn, MI
Champion “Engineer as Designer,” strengthening CATIA/3DX, CAE, and ADAMS MBD proficiency.
Added 27 mins ago
Lead Director Product Membership
CVS Health
Remote, United States
Lead Director- Digital Product – Membership, Engagement & Retention
Added 27 mins ago
T
Scrum Master/project Manager
TEKsystems
Berlin, CT
- $55 to $65 USD / hour
…principles, practices and frameworks. You will partner with product owners, tech leads, designers, engineers and delivery professionals to improve End User Experience. You will bring…
Added 27 mins ago
P
Process Equipment Engineer
Pfizer
Groton, CT
- $99,200 to $165,400 USD / year
The Groton Kilo Lab (KL) facility located in Groton, CT is a multi-product clinical API manufacturing facility. It is the primary internal small molecule manufacturing facility for early…
Added 28 mins ago
DevOps Engineer III
Deloitte
Hartford, CT
Meticulous attention to detail and quality of work product
Added 28 mins ago
Software Engineer, Machine Learning RecSys
Meta
Hartford, CT
Software Engineer, Machine Learning RecSys Responsibilities:
Added 28 mins ago
C
Java Full Stack Engineer with Spring boot/AWS Experience
Cognizant
Hartford, CT
- $86,000 to $99,000 USD / year
As a Java Full Stack Engineer with Spring boot/AWS exp, you will make an impact by designing and delivering scalable, cloud-native healthcare payer applications that improve payment…
Added 28 mins ago
AT
Senior Software Engineer
Akamai Technologies, Inc.
Hartford, CT
- $121,400 to $218,600 USD / year
…environment. You will be involved in creating both platform and product related services. You will work closely with Cloud Engineers, Product Engineers, Data science and DevOps to manage…
Added 28 mins ago
C
Java Full Stack Engineer with Spring boot/AWS Experience
Cognizant
Hartford, CT
- $86,000 to $99,000 USD / year
As a Java Full Stack Engineer with Spring boot/AWS exp, you will make an impact by designing and delivering scalable, cloud-native healthcare payer applications that improve payment…
Added 28 mins ago
C
AI Data Engineer
Cognizant
Hartford, CT
- $100,000 to $115,000 USD / year
As an AI Data Engineer, you will make an impact by designing, building, and optimizing scalable cloud-native data engineering solutions that enable advanced AI-driven applications and…
Added 28 mins ago
Lead AI and Data Science Engineer II- Marketing Measurement
Deloitte
Hartford, CT · Stamford, CT
…collaborative environment? As an experienced Lead AI and Data Science Engineer II - Marketing Measurement, you will have the opportunity to share new ideas and collaborate on projects as a…
Added 28 mins ago
C
AI Data Engineer
Cognizant
Hartford, CT
- $100,000 to $115,000 USD / year
As an AI Data Engineer, you will make an impact by designing, building, and optimizing scalable cloud-native data engineering solutions that enable advanced AI-driven applications and…
Added 28 mins ago
Staff Software Architect
CVS Health
Hartford, CT
…decisions across multiple engineering squads, ML teams, and product…
Added 28 mins ago
EG
Cloud Engineer
Eliassen Group
Hartford, CT
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 36 mins ago
IT Product Developer II, III, IV
Williams Companies
Tulsa, OK
A s a Product Engineer at Williams, you will play a critical role in designing and delivering in ‑ house software products that directly support our business. This role goes beyond…
Added 36 mins ago
IT Product Developer II, III, IV
Williams Companies
Tulsa, OK
As a Product Engineer at Williams, you will play a critical role in designing and delivering in‑house software products that directly support our business. This role goes beyond traditional…
Added 36 mins ago
EG
Cloud Engineer
Eliassen Group
Oklahoma City, OK
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 48 mins ago
Unit Controls Technical Lead
Trane Technologies
La Crosse, WI
…driving analytics for greater efficiency, your ideas will help engineer solutions for stronger communities and a sustainable…
Added 48 mins ago
Software Engineer II
JAMF SOFTWARE LLC
EAU CLAIRE, WI
Added 48 mins ago
Sr. Software Engineer
Abbott
Madison, WI
The Senior Software Engineer is a hands-on builder within the product-led Software Engineering team in Abbott’s cancer diagnostics division, focused on Digital Engineering and Integrations.…
Added 49 mins ago
EG
Cloud Engineer
Eliassen Group
Madison, WI
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 1 hour ago
TT
Senior Software Engineer
True Talent Solutions Partners
San Francisco, CA
- $210,000 to $300,000 USD / year
Join a growing product engineering team at a fintech company building an AI-enabled operating system for mortgage servicing. You will develop backend features that support complex servicing…

Jobgether

Technical Support Engineer 2

Remote, United States

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Job details

Experience: At least 2 years of professional experience in a technical support, software support, or similar IT troubleshooting role.
Posting language: English

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Engineer 2 based in the United States.

As a Technical Support Engineer 2, you will play a key role in delivering high-quality technical support by investigating and resolving complex customer issues escalated from first-line support teams. You will leverage your technical expertise in web technologies, databases, operating systems, and software integrations to identify root causes and implement effective solutions. Working closely with engineering, product, quality assurance, and customer success teams, you will help ensure a seamless customer experience. You will also contribute to improving internal documentation, strengthening support processes, and sharing technical knowledge across the organization. This role offers the opportunity to develop specialized expertise in a sophisticated contract lifecycle management platform and its connected technologies. You will join a collaborative, customer-focused environment that values analytical thinking, continuous learning, inclusion, and professional growth.

Accountabilities:

Investigate, troubleshoot, and resolve advanced technical issues escalated by Tier 1 support teams, ensuring timely and effective solutions.
Respond to customer inquiries through phone, email, and chat channels in accordance with established service-level agreements (SLAs), support guidelines, and quality standards.
Deliver excellent technical assistance and customer service to clients, partners, and internal stakeholders throughout the support process.
Analyze system logs, use Linux command-line tools, and leverage cloud monitoring solutions to identify technical problems and determine their root causes.
Reproduce reported customer issues in non-production environments, validate findings, and escalate confirmed software defects to Tier 3 support or development teams.
Collaborate with Product, Engineering, Quality Assurance, and Customer Success teams to investigate complex issues, coordinate resolutions, and share technical knowledge.
Develop in-depth knowledge of the core platform, contract lifecycle management workflows, and related technologies.
Support and troubleshoot integrations with third-party applications and services, including Active Directory, Adobe Sign, Microsoft Outlook, Word, Excel, and Salesforce.
Contribute to internal knowledge bases, technical documentation, troubleshooting guides, and support resources to improve team efficiency and knowledge sharing.
Assist with onboarding, technical guidance, and mentoring of Tier 1 support team members.
Identify recurring technical issues and opportunities to improve troubleshooting procedures, support workflows, and the overall customer experience.
Take on additional responsibilities and technical support initiatives as required.

Requirements:

At least 2 years of professional experience in a technical support, software support, or similar IT troubleshooting role.
Strong analytical and logical reasoning abilities, with a demonstrated passion for investigating technical problems and developing effective solutions.
Good understanding of web-based technologies, database concepts, and operating systems.
Ability to quickly learn complex software platforms, understand interconnected technologies, and develop specialized product expertise.
Experience diagnosing and troubleshooting technical issues in software applications and enterprise environments.
Familiarity with Linux environments and command-line tools, including the ability to investigate system behavior and analyze technical logs.
Excellent written and verbal communication skills in English, with the ability to explain technical concepts clearly to customers and internal stakeholders.
Strong customer service orientation, attention to detail, and sound judgment when handling complex or sensitive technical issues.
Ability to manage competing priorities, work independently, and maintain effective communication throughout the resolution process.
Demonstrated collaboration skills, with the ability to work effectively across technical and non-technical teams.
Bachelor's degree in Computer Science, Information Technology, or a related discipline is preferred; equivalent professional experience will also be considered.
Hands-on experience with the platform and its troubleshooting procedures is highly desirable.
Basic knowledge of SQL, Java, APIs, and Linux is preferred.
Familiarity with RESTful APIs, webhook troubleshooting, and common software integration patterns is an advantage.
Understanding of authentication and security protocols, including SAML and multi-factor authentication (MFA), is beneficial.
Experience supporting enterprise software integrations and working with cloud-based applications is a plus.
A proactive learning mindset and willingness to continuously expand technical expertise in software support and emerging technologies.

Benefits:

Fully remote working arrangement within the United States.
Flexible working environment that supports a healthy work-life balance.
Floating holidays to provide additional flexibility for personal time off.
Quarterly wellness days, with no explanation required, to support employee well-being.
Opportunities to develop advanced technical expertise in enterprise software, contract lifecycle management, and connected technologies.
Collaborative and inclusive workplace culture that encourages employees to bring their authentic selves to work.
Access to Employee Resource Groups (ERGs) that promote diversity, belonging, and professional connection.
Opportunities to collaborate with experienced professionals across Product, Engineering, Quality Assurance, and Customer Success.
Professional development opportunities through continuous learning, technical knowledge sharing, and mentorship.
An employee-focused culture built around the belief that a positive employee experience contributes directly to excellent customer service.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Technical support
Quality assurance
Customer experience
Documentation
Troubleshoot
Customer service
Linux
Microsoft Active Directory
Microsoft Outlook
Microsoft Word
Microsoft Excel
Salesforce
Troubleshooting
Coaching
Communication skills
Attention to detail
Work independently
Collaboration
Computer science
Computer technology
SQL
Oracle Java
API development
SAML

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