Jobs in the United States

25+ jobs

Save this search

Added just now
Sr Site Reliability Engineer -Remote US
SitusAMC
Topeka, KS
…reliable. Additionally, enhancing automation capabilities, scaling, process improvement, metric collection, security, and visibility into the product environments. Leveraging various DevOps…
Added just now
C
Regional Maintenance Manager
CBRE
Topeka, KS
- $200,000 to $210,000 USD / year
Effectively recommends same for direct reports to next level management for review and approval.
Added just now
P
Senior Validation Engineer
Pfizer
McPherson, KS
- $82,700 to $137,900 USD / year
Provide high level data analysis support for Quality Investigations or troubleshooting.
Added 4 mins ago
Senior Software Engineer (Location Services)
CoreLogic Solutions, LLC
Austin, TX · Irvine, CA · San Diego, CA · Dallas, TX
We are seeking a Senior Software Engineer with proven geospatial expertise to join our Location Services team. You will design, build, and maintain scalable, reliable, high-performance…
Added 9 mins ago
O
Senior Platform Software Engineer - OCI
Oracle
Salem, OR
- $92,500 to $209,500 USD / year
Oracle Cloud Infrastructure (OCI) is looking for a Senior Platform Software Engineer to join the PKI team responsible for building and operating cloud-scale Public Key Infrastructure…
Added 9 mins ago
Staff Full-stack Engineer - Shopping (Remote-eligible)
Capital One
Salem, OR
As a Staff Engineer at Capital One, you will be part of a community of technical experts working to define the future of banking in the cloud. You will work alongside our talented team of…
Added 9 mins ago
Sr Site Reliability Engineer -Remote US
SitusAMC
Salem, OR
…reliable. Additionally, enhancing automation capabilities, scaling, process improvement, metric collection, security, and visibility into the product environments. Leveraging various DevOps…
Added 9 mins ago
C
Regional Maintenance Manager
CBRE
Salem, OR
- $200,000 to $210,000 USD / year
Effectively recommends same for direct reports to next level management for review and approval.
Added 9 mins ago
STA Technical Specialist - Electronics
Ford Motor Company
Salem, OR
Expert level knowledge of electronics manufacturing processes, specifically process controls.
Added 22 mins ago
Industrial Engineer
Army Tank-Automotive and Armament Command (TACOM)
Watervliet, NY
…components. Prioritize and help resolve production issues. Recommend process changes that improve quality, productive yield, efficiency and safety in manufacturing operations. Keep abreast…
Added 24 mins ago
Engineer Substation
Avangrid Service Co
CLIFTON PARK, NY
Engineer - Substations Location: Rochester, Binghamton, Brewster or Mechanicville, NY Reports to: Manager - Projects Unit Work Type: Office, 5 Days The salary range for this position is…
Added 24 mins ago
Product and Process Engineer
Oetiker NY, Inc
Batavia, NY
Product and Process Engineer | CNC Programming Experience Joining Team- Oetiker means connecting with over 2,000 people in 32 countries and 13 manufacturing sites. We are the leader in…
Added 24 mins ago
Senior Software Engineer (Location Services)
CoreLogic Solutions, LLC
Austin, TX · Irvine, CA · San Diego, CA · Dallas, TX
We are seeking a Senior Software Engineer with proven geospatial expertise to join our Location Services team. You will design, build, and maintain scalable, reliable, high-performance…
Added 24 mins ago
P
Sr. Associate
Pfizer
New York City, NY
- $79,400 to $132,400 USD / year
The Senior Associate, Solutions Software Engineer is a hands-on individual contributor who designs, builds, integrates, and supports digital solutions using approved enterprise platforms,…
Added 24 mins ago
A
Entry Level Civil Design Engineer
Actalent
Brooklyn, NY
- $75,000 to $100,000 USD / year
We are seeking a talented Civil Engineer to perform civil design tasks, focusing on roadway geometrics, grading, and drainage systems. This role involves preparing plans, drawings, and…
Added 25 mins ago
Director, Software Engineering - Bank Tech
Capital One
New York, NY
As a Director, Full-stack Engineer at Capital One, you will lead high-performing engineering teams working to define the future of banking in the cloud. You will partner closely with…
Added 26 mins ago
Vice President, Program Executive
MTA
New York, NY
The VP will provide vision and leadership for creating and implementing an agency-wide enterprise solution to allow more informed and transparent agency and project-level decision-making.
Added 26 mins ago
EC
Quality Engineer
Eaton Corporation
Orchard Park, NY
- $71,000 to $105,000 USD / year
Eaton’s IS AER MSD Aerospace division is currently seeking a Quality Engineer. This role is based in Orchard Park, NY.
Added 40 mins ago
EPC Automation Lead
Bechtel
Millersport, OH
Reporting to the Project Field Engineer, the EPC Automation lead role is responsible for the implementation, configuration and support of jobsite digital/automation applications. The…
Added 1 hour ago
O
Principal Platform Software Engineer
Oracle
Nashville, TN
- $104,500 to $234,600 USD / year
As a Principal Engineer on the Oracle Kubernetes Engine (OKE) team, you will:
Added 1 hour ago
K
Senior Software Engineer – AI Infrastructure
Kraken
Remote, United States
- $127,200 to $254,400 USD / year
- Strong proficiency in Rust and systems-level programming
Added 1 hour ago
General Engineer
Department Of Energy
Morgantown, WV
Summary This position is part of the Office of Legacy Management, Department of Energy. As a General Engineer, you will serve as an expert advisor providing strategic leadership for major…
Added 1 hour ago
O
Principal Core Infrastructure Engineer
Oracle
Seattle, WA · Santa Clara, CA · Redwood City, CA
- $114,600 to $234,600 USD / year
–Design components and systems that are durable and adhere to service level objectives (SLOs), setting expectations for availability and durability of other computing services within the…
Added 1 hour ago
Strategic Value Engineer (Presales)
BLP Digital AG
Boston, MA
- Build alignment across C-level-led buying committees (CFO, CIO, COO and CEO).
Added 1 hour ago
Process Engineer (Food Manufacturing)
Conagra Brands
Rensselaer, IN
3+ years of experience in process engineering or related field

Jobgether

Technical Support Engineer 2

Remote, United States

Apply About employer

Applications open in a new tab.

Job details

Experience: At least 2 years of professional experience in a technical support, software support, or similar IT troubleshooting role.
Posting language: English

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Engineer 2 based in the United States.

As a Technical Support Engineer 2, you will play a key role in delivering high-quality technical support by investigating and resolving complex customer issues escalated from first-line support teams. You will leverage your technical expertise in web technologies, databases, operating systems, and software integrations to identify root causes and implement effective solutions. Working closely with engineering, product, quality assurance, and customer success teams, you will help ensure a seamless customer experience. You will also contribute to improving internal documentation, strengthening support processes, and sharing technical knowledge across the organization. This role offers the opportunity to develop specialized expertise in a sophisticated contract lifecycle management platform and its connected technologies. You will join a collaborative, customer-focused environment that values analytical thinking, continuous learning, inclusion, and professional growth.

Accountabilities:

Investigate, troubleshoot, and resolve advanced technical issues escalated by Tier 1 support teams, ensuring timely and effective solutions.
Respond to customer inquiries through phone, email, and chat channels in accordance with established service-level agreements (SLAs), support guidelines, and quality standards.
Deliver excellent technical assistance and customer service to clients, partners, and internal stakeholders throughout the support process.
Analyze system logs, use Linux command-line tools, and leverage cloud monitoring solutions to identify technical problems and determine their root causes.
Reproduce reported customer issues in non-production environments, validate findings, and escalate confirmed software defects to Tier 3 support or development teams.
Collaborate with Product, Engineering, Quality Assurance, and Customer Success teams to investigate complex issues, coordinate resolutions, and share technical knowledge.
Develop in-depth knowledge of the core platform, contract lifecycle management workflows, and related technologies.
Support and troubleshoot integrations with third-party applications and services, including Active Directory, Adobe Sign, Microsoft Outlook, Word, Excel, and Salesforce.
Contribute to internal knowledge bases, technical documentation, troubleshooting guides, and support resources to improve team efficiency and knowledge sharing.
Assist with onboarding, technical guidance, and mentoring of Tier 1 support team members.
Identify recurring technical issues and opportunities to improve troubleshooting procedures, support workflows, and the overall customer experience.
Take on additional responsibilities and technical support initiatives as required.

Requirements:

At least 2 years of professional experience in a technical support, software support, or similar IT troubleshooting role.
Strong analytical and logical reasoning abilities, with a demonstrated passion for investigating technical problems and developing effective solutions.
Good understanding of web-based technologies, database concepts, and operating systems.
Ability to quickly learn complex software platforms, understand interconnected technologies, and develop specialized product expertise.
Experience diagnosing and troubleshooting technical issues in software applications and enterprise environments.
Familiarity with Linux environments and command-line tools, including the ability to investigate system behavior and analyze technical logs.
Excellent written and verbal communication skills in English, with the ability to explain technical concepts clearly to customers and internal stakeholders.
Strong customer service orientation, attention to detail, and sound judgment when handling complex or sensitive technical issues.
Ability to manage competing priorities, work independently, and maintain effective communication throughout the resolution process.
Demonstrated collaboration skills, with the ability to work effectively across technical and non-technical teams.
Bachelor's degree in Computer Science, Information Technology, or a related discipline is preferred; equivalent professional experience will also be considered.
Hands-on experience with the platform and its troubleshooting procedures is highly desirable.
Basic knowledge of SQL, Java, APIs, and Linux is preferred.
Familiarity with RESTful APIs, webhook troubleshooting, and common software integration patterns is an advantage.
Understanding of authentication and security protocols, including SAML and multi-factor authentication (MFA), is beneficial.
Experience supporting enterprise software integrations and working with cloud-based applications is a plus.
A proactive learning mindset and willingness to continuously expand technical expertise in software support and emerging technologies.

Benefits:

Fully remote working arrangement within the United States.
Flexible working environment that supports a healthy work-life balance.
Floating holidays to provide additional flexibility for personal time off.
Quarterly wellness days, with no explanation required, to support employee well-being.
Opportunities to develop advanced technical expertise in enterprise software, contract lifecycle management, and connected technologies.
Collaborative and inclusive workplace culture that encourages employees to bring their authentic selves to work.
Access to Employee Resource Groups (ERGs) that promote diversity, belonging, and professional connection.
Opportunities to collaborate with experienced professionals across Product, Engineering, Quality Assurance, and Customer Success.
Professional development opportunities through continuous learning, technical knowledge sharing, and mentorship.
An employee-focused culture built around the belief that a positive employee experience contributes directly to excellent customer service.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

Apply About employer

More about this job

Skills

Technical support
Quality assurance
Customer experience
Documentation
Troubleshoot
Customer service
Linux
Microsoft Active Directory
Microsoft Outlook
Microsoft Word
Microsoft Excel
Salesforce
Troubleshooting
Coaching
Communication skills
Attention to detail
Work independently
Collaboration
Computer science
Computer technology
SQL
Oracle Java
API development
SAML

Report this job