Jobs in the United States

25+ jobs

Save this search

Added 3 mins ago
O
Principal Platform Software Engineer
Oracle
Nashville, TN
- $104,500 to $234,600 USD / year
…stronger operational excellence, deeper OCI integrations, and support for increasingly demanding cloud-native…
Added 3 mins ago
Tooling Design Engineer - Cast Iron Foundry
Caterpillar, Inc.
Hodges, SC
Caterpillar is seeking a Tooling Design Engineer – Cast Iron Foundry to join our team in Hodges, South Carolina.
Added 4 mins ago
Manufacturing Line Manager - 2nd Shift
Siemens
Roebuck, SC
…our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take…
Added 4 mins ago
SR
Document Control Specialist
Savannah River Mission Completion
Aiken, SC
- $45,500 to $81,900 USD / year
Submits revisions of retrievable/revisable documents to Engineer Plant and Facilities Management (EPFM) to remain current with Salt Project Collaboration Portal (PCP).
Added 4 mins ago
Senior Financial Planning & Analysis Manager
Cornerstone OnDemand
Charleston, SC
Support software capitalization analysis with Accounting and track engineering efficiency metrics (e.g., R&D as a percent of revenue, cost per engineer)
Added 4 mins ago
R&D Engineer
GE Vernova
Greenville, SC
The R&D Engineer works with a broad network of engineers within GE Vernova, including technical experts, Platform, Configuration and Product Management teams, and also with critical…
Added 4 mins ago
O
Senior Platform Software Engineer - OCI
Oracle
Columbia, SC
- $92,500 to $209,500 USD / year
Oracle Cloud Infrastructure (OCI) is looking for a Senior Platform Software Engineer to join the PKI team responsible for building and operating cloud-scale Public Key Infrastructure…
Added 4 mins ago
Data Scientist 1
Baylor Scott & White Health
Columbia, SC
Health and the Baylor Scott & White Quality Alliance (ACO). We support over 1.2 million lives across multiple
Added 4 mins ago
Network and Systems Engineer III – IT Solutions Implementor
Amentum
Columbia, SC
Amentum seeks a Network and Systems Engineer III – IT Solutions Implementor to provide IT solutions and support (remotely), for Amentum programs and projects worldwide. This is a…
Added 4 mins ago
C
Senior QA Automation Engineer - Playwright & Selenium
Cognizant
Columbia, SC
- $50,000 to $92,500 USD / year
Working within an Agile team, you will partner with cross-functional stakeholders to identify defects, validate system integrations, support User Acceptance Testing (UAT), and ensure…
Added 4 mins ago
Hardware Engineer, PCB Layout
Meta
Columbia, SC
Meta is seeking a Staff PCB Layout Engineer to drive the design and delivery of complex printed circuit boards for large-scale infrastructure hardware. In this role, you will define layout…
Added 4 mins ago
Frontend Engineer
GN Hearing
Columbia, SC
Help create seamless digital experiences that support people on their hearing journey. As a Frontend Engineer , you will build and evolve customer-facing web experiences for Jabra Enhance,…
Added 10 mins ago
IC
Building Engineer
ISS Conversational ATS
WESTFORD, MA
- $35 to $45 USD / hour
The Building Engineer ensures all facilities related equipment is maintained to the highest standards in the Hard Services line. Additionally, the Building Engineer will partner with the…
Added 11 mins ago
Senior Partner Solutions Engineer, gTech Ads Sellside, Global Exchange Platforms
Google
New York, NY
Partner with Sales and Partner Managers on account plans; present, support, and implement technical recommendations that unlock incremental business (new formats, agreement types,…
Added 11 mins ago
Systems Yield Engineer, Quantum AI
Google
Goleta, CA
As a part of the Quantum Systems Yield Engineer, you will drive development and execution of comprehensive testing to characterize the yield and reliability of critical components and…
Added 11 mins ago
Engineering Leader, Google COE
Fractal Analytics Inc
CA
Fractal is a strategic AI partner to Fortune 500 companies with a vision to power every human decision in the enterprise. Fractal is building a world where individual choices, freedom, and…
Added 12 mins ago
Senior Manager, Partner Product Enablement & Advocacy
ServiceNow
Mountain View, CA
…closing the loop on what they tell us, and making sure the partner experience is as strong as the end-customer experience. You will also support the GVP of AI Product Management in partner…
Added 15 mins ago
Traffic Signal Technician - Centennial, CO
Jacobs
Centennial, CO
This position is responsible for working with the City Traffic Engineer and other staff (Operations, Engineering, Traffic Management Center, and others outside of Traffic Services) to…
Added 16 mins ago
Senior Automated Test Engineer
Leidos
Englewood, CO
Leidos is seeking a Senior Test Automation Engineer to help deliver mission-essential software capabilities that enable intelligence professionals to access critical information, analyze…
Added 16 mins ago
Senior Hybrid Cloud Engineer
The Aerospace Corpor
Colorado Springs, CO
The Aerospace Corporation is the trusted partner to the nation's space programs, solving the hardest problems and providing unmatched technical expertise. As the operator of a federally…
Added 16 mins ago
Sr. Position, Navigation, & Timing (PNT) and Satellite Control Network (SCN) Pro
The Aerospace Corpor
Colorado Springs, CO
The Aerospace Corporation is the trusted partner to the nation's space programs, solving the hardest problems and providing unmatched technical expertise. As the operator of a federally…
Added 16 mins ago
Cloud Engineer MDX - SSFB
Amentum
Colorado Springs, CO
Join our team and play a pivotal role in shaping the future of missile defense! As a Cloud Engineer supporting the Missile Defense Space Enterprise Architecture (MDSEA) organization within…
Added 16 mins ago
Satellite Ground System Engineer MDX - SSFB
Amentum
Colorado Springs, CO
Position Title: Satellite Ground System Engineer
Added 16 mins ago
Project Engineer/Senior Project Engineer - Multi-Domain Effects
The Aerospace Corpor
Colorado Springs, CO
The Aerospace Corporation is the trusted partner to the nation's space programs, solving the hardest problems and providing unmatched technical expertise. As the operator of a federally…
Added 16 mins ago
Software Engineer II, Analytics Amazon Dedicated Cloud (ADC)
Amazon
Denver, CO
As a ADC Software Development Engineer in Analytics, you will build innovative solutions, expand services into ADC regions, and improve our operations to provide resiliency and the best…

Jobgether

Technical Support Engineer 2

Remote, United States

Apply About employer

Applications open in a new tab.

Job details

Experience: At least 2 years of professional experience in a technical support, software support, or similar IT troubleshooting role.
Posting language: English

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Engineer 2 based in the United States.

As a Technical Support Engineer 2, you will play a key role in delivering high-quality technical support by investigating and resolving complex customer issues escalated from first-line support teams. You will leverage your technical expertise in web technologies, databases, operating systems, and software integrations to identify root causes and implement effective solutions. Working closely with engineering, product, quality assurance, and customer success teams, you will help ensure a seamless customer experience. You will also contribute to improving internal documentation, strengthening support processes, and sharing technical knowledge across the organization. This role offers the opportunity to develop specialized expertise in a sophisticated contract lifecycle management platform and its connected technologies. You will join a collaborative, customer-focused environment that values analytical thinking, continuous learning, inclusion, and professional growth.

Accountabilities:

Investigate, troubleshoot, and resolve advanced technical issues escalated by Tier 1 support teams, ensuring timely and effective solutions.
Respond to customer inquiries through phone, email, and chat channels in accordance with established service-level agreements (SLAs), support guidelines, and quality standards.
Deliver excellent technical assistance and customer service to clients, partners, and internal stakeholders throughout the support process.
Analyze system logs, use Linux command-line tools, and leverage cloud monitoring solutions to identify technical problems and determine their root causes.
Reproduce reported customer issues in non-production environments, validate findings, and escalate confirmed software defects to Tier 3 support or development teams.
Collaborate with Product, Engineering, Quality Assurance, and Customer Success teams to investigate complex issues, coordinate resolutions, and share technical knowledge.
Develop in-depth knowledge of the core platform, contract lifecycle management workflows, and related technologies.
Support and troubleshoot integrations with third-party applications and services, including Active Directory, Adobe Sign, Microsoft Outlook, Word, Excel, and Salesforce.
Contribute to internal knowledge bases, technical documentation, troubleshooting guides, and support resources to improve team efficiency and knowledge sharing.
Assist with onboarding, technical guidance, and mentoring of Tier 1 support team members.
Identify recurring technical issues and opportunities to improve troubleshooting procedures, support workflows, and the overall customer experience.
Take on additional responsibilities and technical support initiatives as required.

Requirements:

At least 2 years of professional experience in a technical support, software support, or similar IT troubleshooting role.
Strong analytical and logical reasoning abilities, with a demonstrated passion for investigating technical problems and developing effective solutions.
Good understanding of web-based technologies, database concepts, and operating systems.
Ability to quickly learn complex software platforms, understand interconnected technologies, and develop specialized product expertise.
Experience diagnosing and troubleshooting technical issues in software applications and enterprise environments.
Familiarity with Linux environments and command-line tools, including the ability to investigate system behavior and analyze technical logs.
Excellent written and verbal communication skills in English, with the ability to explain technical concepts clearly to customers and internal stakeholders.
Strong customer service orientation, attention to detail, and sound judgment when handling complex or sensitive technical issues.
Ability to manage competing priorities, work independently, and maintain effective communication throughout the resolution process.
Demonstrated collaboration skills, with the ability to work effectively across technical and non-technical teams.
Bachelor's degree in Computer Science, Information Technology, or a related discipline is preferred; equivalent professional experience will also be considered.
Hands-on experience with the platform and its troubleshooting procedures is highly desirable.
Basic knowledge of SQL, Java, APIs, and Linux is preferred.
Familiarity with RESTful APIs, webhook troubleshooting, and common software integration patterns is an advantage.
Understanding of authentication and security protocols, including SAML and multi-factor authentication (MFA), is beneficial.
Experience supporting enterprise software integrations and working with cloud-based applications is a plus.
A proactive learning mindset and willingness to continuously expand technical expertise in software support and emerging technologies.

Benefits:

Fully remote working arrangement within the United States.
Flexible working environment that supports a healthy work-life balance.
Floating holidays to provide additional flexibility for personal time off.
Quarterly wellness days, with no explanation required, to support employee well-being.
Opportunities to develop advanced technical expertise in enterprise software, contract lifecycle management, and connected technologies.
Collaborative and inclusive workplace culture that encourages employees to bring their authentic selves to work.
Access to Employee Resource Groups (ERGs) that promote diversity, belonging, and professional connection.
Opportunities to collaborate with experienced professionals across Product, Engineering, Quality Assurance, and Customer Success.
Professional development opportunities through continuous learning, technical knowledge sharing, and mentorship.
An employee-focused culture built around the belief that a positive employee experience contributes directly to excellent customer service.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

Apply About employer

More about this job

Skills

Technical support
Quality assurance
Customer experience
Documentation
Troubleshoot
Customer service
Linux
Microsoft Active Directory
Microsoft Outlook
Microsoft Word
Microsoft Excel
Salesforce
Troubleshooting
Coaching
Communication skills
Attention to detail
Work independently
Collaboration
Computer science
Computer technology
SQL
Oracle Java
API development
SAML

Report this job