Jobs in the United States

25+ jobs

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Added 8 mins ago
Sr. Data Architect (Remote)
Govcio LLC
United States
…Department of Veterans Affairs (VA). This role analyzes source database systems and develops database objects to support data ingestion into the Corporate Data Warehouse (CDW). The position…
Added 9 mins ago
Lead Software Engineer - Java or Python, Agentic AI
JPMC page
Jersey City, NJ
…corporate environment using modern programming, scripting, and database querying languages, such as Java, Python, Shell scripting, SQL, PostgreSQL, Oracle, SQL Server, or…
Added 9 mins ago
Lead Software Engineer - Java, React, AWS
JPMC page
Jersey City, NJ
…sharing, roadmap transparency, long-form technical publishing, and developer documentation across the organization. You'll take ownership of one or more technical teams within this…
Added 12 mins ago
A
Cúram Technical Developer
Accenture
Oklahoma City, OK
- $73,800 to $218,800 USD / year
…standards.Develop and troubleshoot SOAP web services, XML integrations, Oracle SQL and PL/SQL, and other data exchange…
Added 12 mins ago
Network and Systems Engineer III – IT Solutions Implementor
Amentum
Oklahoma City, OK
Strong knowledge of Microsoft SQL and Oracle SQL Database, Sharepoint, ASP.Net, and other web development platforms.
Added 12 mins ago
Director Supply Chain Business Operations
Intermountain Health
Oklahoma City, OK
…technology tools and opportunities including, but not limited to Oracle PeopleSoft and e-Business Suite ERP solutions, timekeeping and scheduling software, e-commerce software, handheld…
Added 21 mins ago
Java Backend Developer
Citibank, N.A.
United States
Database & SQL: Extensive experience with relational database management systems (Microsoft SQL Server, Oracle, or PostgreSQL), including schema design, query optimization, indexing…
Added 23 mins ago
Computer Systems Analyst (Assessor)
Shelby County
Memphis, TN
Knowledge of Oracle database applications and Microsoft SQL.
Added 24 mins ago
S
Manufacturing Systems Integration Engineer
Saint-Gobain
FARIBAULT, MN
- $92,000 to $142,000 USD / year
…responsible for system administration, integration, troubleshooting, database management, and continuous improvement of manufacturing technologies including MES, ERP, reporting platforms,…
Added 25 mins ago
Full Stack Java/Angular Developer
Information Gateways Inc.
Remote, United States
The Full-Stack Java / Angular Developer will support the maintenance, enhancement, and modernization of complex Federal enterprise applications. This role is responsible for designing,…
Added 35 mins ago
Full Stack Developer
E-Infosol LLC
Washington, DC
E-INFOSOL LLC is seeking a motivated and results-driven Full Stack Developer to be a full-time employee in Washington, DC to join our innovative and customer solutions focused team.
Added 43 mins ago
Full-stack Engineer 4
Capital One
McLean, VA · Richmond, VA
3+ years of experience with database and database management systems
Added 44 mins ago
IT Applications Developer/Senior (Java)
State of Nebraska
Lincoln, NE
Nebraska Department of Revenue is seeking an experienced Senior IT Application Developer proficient in Java, SQL Server, and Oracle to work in a team environment to build and enhance…
Added 46 mins ago
Associate Quality Analyst - Backend
COTIVITI, INC.
SOUTH JORDAN, UT
Added 53 mins ago
IT Data Analytics Specialist
Vertiv
Anderson, SC
○ Connectivity to Servers: Server architecture for WMS/TMS (on-prem and cloud), database connectivity (Oracle DB, SQL Server), API/web service integration, middleware platforms,…
Added 55 mins ago
Software Engineer IV
Potawatomi Federal Solutions, LLC
NC-Durham, NC
…operation, and sustainment of web applications and related database…
Added 1 hour ago
K
Database Administrator
Kforce
Tampa, FL
- $65 to $70 USD / hour
Kforce's client in Tampa, FL is seeking a Database Administrator to join an enterprise database team supporting database projects, operations, and modernization initiatives. This DBA will…
Added 1 hour ago
Senior Oracle / SQL Server Database Administrator
ASRC Federal
Arlington, VA
ASRC Federal Technology Solutions is seeking a Senior Oracle / SQL Server Database Administrator (DBA) to support database administration, configuration, maintenance, and troubleshooting in…
Added 1 hour ago
Database Administrator
Novalink Solutions LLC
Little Rock, AR
Ability to develop, optimize, tune and maintain Oracle database and application servers.
Added 1 hour ago
Application Specialist VI
Chenega Corp
UNAVAILABLE, WA
…technologies; integrate databases into software systems; and provide database application analysis, design, development, configuration and management specializing in Microsoft SQL Server,…
Added 1 hour ago
D(
Senior Software Engineer
Default (MSD)
Gaithersburg, MD
- $101,400 to $154,650 USD / year
Work with team lead in designing appropriate UI, architectural, database and instrument controls for company’s software products.
Added 1 hour ago
ITS Engineer Architect / IS Tech Support
Hartford HealthCare Corp.
Farmington, CT
· Knowledge of, and experience supporting Oracle Database, 19c and later is a plus
Added 1 hour ago
ITS Engineer Architect / IS Tech Support
Hartford HealthCare Corp.
Farmington, CT
· Knowledge of, and experience supporting Oracle Database, 19c and later is a plus
Added 1 hour ago
SO
ENVIRONMENTAL SPECIALIST I - 37011394
State of Florida
TALLAHASSEE, FL
- $43,230.12 USD / year
Works with information technology staff charged with database development, modifications and enhancements associated with applications that support the Permitting and Compliance Assistance…
Added 1 hour ago
Software Engineer I
Robert Half
San Ramon, CA

Jobgether

Technical Support Engineer 2

Remote, United States

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Job details

Experience: At least 2 years of professional experience in a technical support, software support, or similar IT troubleshooting role.
Posting language: English

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Engineer 2 based in the United States.

As a Technical Support Engineer 2, you will play a key role in delivering high-quality technical support by investigating and resolving complex customer issues escalated from first-line support teams. You will leverage your technical expertise in web technologies, databases, operating systems, and software integrations to identify root causes and implement effective solutions. Working closely with engineering, product, quality assurance, and customer success teams, you will help ensure a seamless customer experience. You will also contribute to improving internal documentation, strengthening support processes, and sharing technical knowledge across the organization. This role offers the opportunity to develop specialized expertise in a sophisticated contract lifecycle management platform and its connected technologies. You will join a collaborative, customer-focused environment that values analytical thinking, continuous learning, inclusion, and professional growth.

Accountabilities:

Investigate, troubleshoot, and resolve advanced technical issues escalated by Tier 1 support teams, ensuring timely and effective solutions.
Respond to customer inquiries through phone, email, and chat channels in accordance with established service-level agreements (SLAs), support guidelines, and quality standards.
Deliver excellent technical assistance and customer service to clients, partners, and internal stakeholders throughout the support process.
Analyze system logs, use Linux command-line tools, and leverage cloud monitoring solutions to identify technical problems and determine their root causes.
Reproduce reported customer issues in non-production environments, validate findings, and escalate confirmed software defects to Tier 3 support or development teams.
Collaborate with Product, Engineering, Quality Assurance, and Customer Success teams to investigate complex issues, coordinate resolutions, and share technical knowledge.
Develop in-depth knowledge of the core platform, contract lifecycle management workflows, and related technologies.
Support and troubleshoot integrations with third-party applications and services, including Active Directory, Adobe Sign, Microsoft Outlook, Word, Excel, and Salesforce.
Contribute to internal knowledge bases, technical documentation, troubleshooting guides, and support resources to improve team efficiency and knowledge sharing.
Assist with onboarding, technical guidance, and mentoring of Tier 1 support team members.
Identify recurring technical issues and opportunities to improve troubleshooting procedures, support workflows, and the overall customer experience.
Take on additional responsibilities and technical support initiatives as required.

Requirements:

At least 2 years of professional experience in a technical support, software support, or similar IT troubleshooting role.
Strong analytical and logical reasoning abilities, with a demonstrated passion for investigating technical problems and developing effective solutions.
Good understanding of web-based technologies, database concepts, and operating systems.
Ability to quickly learn complex software platforms, understand interconnected technologies, and develop specialized product expertise.
Experience diagnosing and troubleshooting technical issues in software applications and enterprise environments.
Familiarity with Linux environments and command-line tools, including the ability to investigate system behavior and analyze technical logs.
Excellent written and verbal communication skills in English, with the ability to explain technical concepts clearly to customers and internal stakeholders.
Strong customer service orientation, attention to detail, and sound judgment when handling complex or sensitive technical issues.
Ability to manage competing priorities, work independently, and maintain effective communication throughout the resolution process.
Demonstrated collaboration skills, with the ability to work effectively across technical and non-technical teams.
Bachelor's degree in Computer Science, Information Technology, or a related discipline is preferred; equivalent professional experience will also be considered.
Hands-on experience with the platform and its troubleshooting procedures is highly desirable.
Basic knowledge of SQL, Java, APIs, and Linux is preferred.
Familiarity with RESTful APIs, webhook troubleshooting, and common software integration patterns is an advantage.
Understanding of authentication and security protocols, including SAML and multi-factor authentication (MFA), is beneficial.
Experience supporting enterprise software integrations and working with cloud-based applications is a plus.
A proactive learning mindset and willingness to continuously expand technical expertise in software support and emerging technologies.

Benefits:

Fully remote working arrangement within the United States.
Flexible working environment that supports a healthy work-life balance.
Floating holidays to provide additional flexibility for personal time off.
Quarterly wellness days, with no explanation required, to support employee well-being.
Opportunities to develop advanced technical expertise in enterprise software, contract lifecycle management, and connected technologies.
Collaborative and inclusive workplace culture that encourages employees to bring their authentic selves to work.
Access to Employee Resource Groups (ERGs) that promote diversity, belonging, and professional connection.
Opportunities to collaborate with experienced professionals across Product, Engineering, Quality Assurance, and Customer Success.
Professional development opportunities through continuous learning, technical knowledge sharing, and mentorship.
An employee-focused culture built around the belief that a positive employee experience contributes directly to excellent customer service.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Technical support
Quality assurance
Customer experience
Documentation
Troubleshoot
Customer service
Linux
Microsoft Active Directory
Microsoft Outlook
Microsoft Word
Microsoft Excel
Salesforce
Troubleshooting
Coaching
Communication skills
Attention to detail
Work independently
Collaboration
Computer science
Computer technology
SQL
Oracle Java
API development
SAML

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