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Added 2 mins ago
AI Solutions Lead
B10 Wells Fargo Bank, N. A.
CHARLOTTE, NC · CHANDLER, AZ · IRVING, TX · DES MOINES, IA · SALT LAKE CITY, UT · SHORT HILLS, NJ · SAINT LOUIS, MO · MINNEAPOLIS, MN
Wells Fargo is seeking an AI Solutions Lead to own AI solution delivery within Wealth & Investment Management. This is a single shape-and-build role - a hybrid of a Forward Deployed…
Added 3 mins ago
Cyber - AI Engineer - Manager - Consulting
EY
Providence, RI
Working knowledge of security architecture, identity and access management, data protection, and secure AI operations.
Added 3 mins ago
Quality Engineer, AI & Test Automation
Baylor Scott & White Health
Providence, RI
· The Quality Engineer, AI & Test Automation helps modernize BSWH’s quality approach by moving beyond traditional manual testing toward automation-first, engineering-integrated, and…
Added 3 mins ago
PN
Electrical Engineer 3
Pacific Northwest National Laboratory
Providence, RI
- $122,100 USD / year
…complex issues in nuclear science, energy, and environmental…
Added 4 mins ago
STA Technical Specialist - Electronics
Ford Motor Company
Providence, RI
Provide support to Site STA engaging supplier’s Global Management team to address systemic quality, capacity, and manufacturing issues. Solve significant problems including prevent…
Added 4 mins ago
Sr Site Reliability Engineer -Remote US
SitusAMC
Providence, RI
Enabling the development teams with Cloud best practices and having knowledge of AWS Well architected Framework
Added 4 mins ago
C
Lead Data Engineer-Snowflake
Cognizant
Providence, RI
- $115,000 to $135,000 USD / year
As a Lead Data Engineer – Snowflake , you will make an impact by designing and delivering scalable, high-performance data solutions that enable critical business insights and operational…
Added 4 mins ago
Platform Infrastructure Engineer
Maximus
Providence, RI
Maximus is seeking a highly skilled individual to join our team as a Platform Infrastructure Engineer. You will be responsible for the deployment and maintenance of several platforms…
Added 4 mins ago
Account Manager - Direct Rental Sales (DRS)
Trane Technologies
East Providence, RI
…Rental Sales (DRS) to lead business development and account management across Southern New England (Greater Boston, Southern Massachusetts, Rhode Island, and Connecticut)…
Added 4 mins ago
Advanced Lead Supplier Quality Engineer - Composites
GE Aerospace
Providence, RI
The Supplier Quality Engineer for Polymer Matrix Composites is an individual who can apply knowledge of RCCA and/or problem solving to lead supplier quality improvement of complex cross…
Added 5 mins ago
Product Analyst - Commercial Analytics
Bridgenext
CA-Irvine
At Bridgenext, we engineer Growth Operating Systems. Most enterprises have spent millions on their revenue stack and still aren't seeing the growth they expected.They have tools that…
Added 6 mins ago
Sr Principal Engineer - 2292
Kioxia
Remote, United States
Sr. Principal Engineer for KIOXIA's Innovation Lab, working on shaping the future of storage architecture, AI infrastructure, and ecosystem partnerships. This role leverages deep expertise…
Added 7 mins ago
Advanced Lead Supplier Quality Engineer - Composites
GE Aerospace
Minden, NV
The Supplier Quality Engineer for Polymer Matrix Composites is an individual who can apply knowledge of RCCA and/or problem solving to lead supplier quality improvement of complex cross…
Added 7 mins ago
SCADA Engineer I
Panasonic North America
Sparks, NV
The SCADA Engineer I supports the maintenance, configuration, and operation of the SCADA system at Panasonic's Gigafactory. The Engineer assists with system monitoring, troubleshooting,…
Added 7 mins ago
Manufacturing Engineer Intern (Summer 2027)
Sierra Nevada Company, LLC
Sparks, NV
…experience in platform operations, engineering and full lifecycle management across domains – air, land, sea, space and…
Added 7 mins ago
Manufacturing Engineer I
Panasonic North America
Sparks, NV
Do you want to join a team that's changing the world? Do you have a strong background as a Manufacturing Engineer I? Then we're looking for you! Check out the job description and apply now!…
Added 7 mins ago
PN
Electrical Engineer 3
Pacific Northwest National Laboratory
Carson City, NV
- $122,100 USD / year
…complex issues in nuclear science, energy, and environmental…
Added 7 mins ago
Quality Engineer, AI & Test Automation
Baylor Scott & White Health
Carson City, NV
· The Quality Engineer, AI & Test Automation helps modernize BSWH’s quality approach by moving beyond traditional manual testing toward automation-first, engineering-integrated, and…
Added 8 mins ago
C
Lead Data Engineer-Snowflake
Cognizant
Carson City, NV
- $115,000 to $135,000 USD / year
As a Lead Data Engineer – Snowflake , you will make an impact by designing and delivering scalable, high-performance data solutions that enable critical business insights and operational…
Added 8 mins ago
Platform Infrastructure Engineer
Maximus
Carson City, NV
Maximus is seeking a highly skilled individual to join our team as a Platform Infrastructure Engineer. You will be responsible for the deployment and maintenance of several platforms…
Added 8 mins ago
Sr Site Reliability Engineer -Remote US
SitusAMC
Carson City, NV
Enabling the development teams with Cloud best practices and having knowledge of AWS Well architected Framework
Added 8 mins ago
STA Technical Specialist - Electronics
Ford Motor Company
Carson City, NV
Provide support to Site STA engaging supplier’s Global Management team to address systemic quality, capacity, and manufacturing issues. Solve significant problems including prevent…
Added 8 mins ago
Transmission Line Project Engineer (Pacific) - Remote
WSP USA
Las Vegas, NV · Reno, NV
WSP is seeking a Transmission Line Project Engineer to join our Power Delivery Team. This position offers a flexible work arrangements, with the option to work remotely or from one of our…
Added 8 mins ago
Cyber - AI Engineer - Manager - Consulting
EY
Carson City, NV · Las Vegas, NV
Working knowledge of security architecture, identity and access management, data protection, and secure AI operations.
Added 8 mins ago
EG
Workday Adaptive Planning Engineer
Eliassen Group
Carson City, NV
- $65 to $75 USD / hour
Our client is seeking a Workday Adaptive Planning Engineer to design, build, and maintain financial planning and forecasting solutions. The role partners with FP&A, Accounting, and Finance…

Jobgether

Technical Support Engineer 2

Remote, United States

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Job details

Experience: At least 2 years of professional experience in a technical support, software support, or similar IT troubleshooting role.
Posting language: English

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Engineer 2 based in the United States.

As a Technical Support Engineer 2, you will play a key role in delivering high-quality technical support by investigating and resolving complex customer issues escalated from first-line support teams. You will leverage your technical expertise in web technologies, databases, operating systems, and software integrations to identify root causes and implement effective solutions. Working closely with engineering, product, quality assurance, and customer success teams, you will help ensure a seamless customer experience. You will also contribute to improving internal documentation, strengthening support processes, and sharing technical knowledge across the organization. This role offers the opportunity to develop specialized expertise in a sophisticated contract lifecycle management platform and its connected technologies. You will join a collaborative, customer-focused environment that values analytical thinking, continuous learning, inclusion, and professional growth.

Accountabilities:

Investigate, troubleshoot, and resolve advanced technical issues escalated by Tier 1 support teams, ensuring timely and effective solutions.
Respond to customer inquiries through phone, email, and chat channels in accordance with established service-level agreements (SLAs), support guidelines, and quality standards.
Deliver excellent technical assistance and customer service to clients, partners, and internal stakeholders throughout the support process.
Analyze system logs, use Linux command-line tools, and leverage cloud monitoring solutions to identify technical problems and determine their root causes.
Reproduce reported customer issues in non-production environments, validate findings, and escalate confirmed software defects to Tier 3 support or development teams.
Collaborate with Product, Engineering, Quality Assurance, and Customer Success teams to investigate complex issues, coordinate resolutions, and share technical knowledge.
Develop in-depth knowledge of the core platform, contract lifecycle management workflows, and related technologies.
Support and troubleshoot integrations with third-party applications and services, including Active Directory, Adobe Sign, Microsoft Outlook, Word, Excel, and Salesforce.
Contribute to internal knowledge bases, technical documentation, troubleshooting guides, and support resources to improve team efficiency and knowledge sharing.
Assist with onboarding, technical guidance, and mentoring of Tier 1 support team members.
Identify recurring technical issues and opportunities to improve troubleshooting procedures, support workflows, and the overall customer experience.
Take on additional responsibilities and technical support initiatives as required.

Requirements:

At least 2 years of professional experience in a technical support, software support, or similar IT troubleshooting role.
Strong analytical and logical reasoning abilities, with a demonstrated passion for investigating technical problems and developing effective solutions.
Good understanding of web-based technologies, database concepts, and operating systems.
Ability to quickly learn complex software platforms, understand interconnected technologies, and develop specialized product expertise.
Experience diagnosing and troubleshooting technical issues in software applications and enterprise environments.
Familiarity with Linux environments and command-line tools, including the ability to investigate system behavior and analyze technical logs.
Excellent written and verbal communication skills in English, with the ability to explain technical concepts clearly to customers and internal stakeholders.
Strong customer service orientation, attention to detail, and sound judgment when handling complex or sensitive technical issues.
Ability to manage competing priorities, work independently, and maintain effective communication throughout the resolution process.
Demonstrated collaboration skills, with the ability to work effectively across technical and non-technical teams.
Bachelor's degree in Computer Science, Information Technology, or a related discipline is preferred; equivalent professional experience will also be considered.
Hands-on experience with the platform and its troubleshooting procedures is highly desirable.
Basic knowledge of SQL, Java, APIs, and Linux is preferred.
Familiarity with RESTful APIs, webhook troubleshooting, and common software integration patterns is an advantage.
Understanding of authentication and security protocols, including SAML and multi-factor authentication (MFA), is beneficial.
Experience supporting enterprise software integrations and working with cloud-based applications is a plus.
A proactive learning mindset and willingness to continuously expand technical expertise in software support and emerging technologies.

Benefits:

Fully remote working arrangement within the United States.
Flexible working environment that supports a healthy work-life balance.
Floating holidays to provide additional flexibility for personal time off.
Quarterly wellness days, with no explanation required, to support employee well-being.
Opportunities to develop advanced technical expertise in enterprise software, contract lifecycle management, and connected technologies.
Collaborative and inclusive workplace culture that encourages employees to bring their authentic selves to work.
Access to Employee Resource Groups (ERGs) that promote diversity, belonging, and professional connection.
Opportunities to collaborate with experienced professionals across Product, Engineering, Quality Assurance, and Customer Success.
Professional development opportunities through continuous learning, technical knowledge sharing, and mentorship.
An employee-focused culture built around the belief that a positive employee experience contributes directly to excellent customer service.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Technical support
Quality assurance
Customer experience
Documentation
Troubleshoot
Customer service
Linux
Microsoft Active Directory
Microsoft Outlook
Microsoft Word
Microsoft Excel
Salesforce
Troubleshooting
Coaching
Communication skills
Attention to detail
Work independently
Collaboration
Computer science
Computer technology
SQL
Oracle Java
API development
SAML

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