Jobs in the United States

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Added 1 min ago
UG
Principal Data Engineer - Remote
UnitedHealth Group
Eden Prairie, MN
- $112,700 to $193,200 USD / year
As a Principal Data Engineer within the Optum Insight Engineering AI team, you will design and develop robust public cloud data systems, services, and reusable patterns that drive massive…
Added 1 min ago
O
Senior Platform Software Engineer - OCI
Oracle
Atlanta, GA
- $92,500 to $209,500 USD / year
Oracle Cloud Infrastructure (OCI) is looking for a Senior Platform Software Engineer to join the PKI team responsible for building and operating cloud-scale Public Key Infrastructure…
Added 1 min ago
Senior Staff Engineer - Agentic Identity
Cisco
Atlanta, GA
Working knowledge of device trust integrations, endpoint posture assessment, and hardware-backed identity signals for policy enforcement.
Added 1 min ago
Forward Deployed Engineer (Palantir Foundry & Custom Development)
Jacobs
Atlanta, GA
We're looking for a Forward Deployed Engineer (FDE I) to build alongside more experienced FDEs, Implementation Leads, and Architects, executing well-defined requirements across Foundry and…
Added 1 min ago
C
Senior QA Automation Engineer - Playwright & Selenium
Cognizant
Atlanta, GA
- $50,000 to $92,500 USD / year
Working within an Agile team, you will partner with cross-functional stakeholders to identify defects, validate system integrations, support User Acceptance Testing (UAT), and ensure…
Added 1 min ago
Software Engineer (Workday Integration Engineer)
Travelers Insurance Company
Atlanta, GA
Travelers is seeking a Software Engineer to deliver Workday Competitive HR Products & Services with a focus on Benefits, Payroll, Time, Absence and Compensation to join our organization as…
Added 2 mins ago
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Senior Backend Engineer
Chief
New York, NY
- $160,000 to $170,000 USD / year
We're hiring a Senior Backend Engineer who builds with AI, both in the product and in how they work. You'll own core backend systems behind the Chief member experience and lead the…
Added 2 mins ago
IS
SDE – Backend
INSPYR Solutions
Redmond, WA
- $70 to $75 USD / hour
We are seeking a Full Stack Software Development Engineer with 5+ years of experience developing and designing largescale applications. The ideal candidate has proven expertise in…
Added 3 mins ago
A
Applied AI Analyst
Ascentek
Golden Valley, MN
- $115,000 to $130,000 USD / year
…and driving adoption of the new solutions the IT Platforms & Integrations team builds, and helping business teams build their own agents that leverage data in the Microsoft Fabric data…
Added 6 mins ago
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Senior Software Engineer, Identity & Regulatory Platform
Paxos
Remote, United States
- $188,000 to $215,475 USD / year
As a Senior Software Engineer on the team, you'll build the AI-enabled trust layer that lets the world's largest financial institutions adopt blockchain safely. You'll own the customer…
Added 15 mins ago
Senior, AI Developer
Plains Marketing LP
Houston, TX
The Snr AI Engineer / Tech Advisor is responsible for designing, building, and guiding the implementation of custom AI enabled solutions, with a strong emphasis on Retrieval Augmented…
Added 19 mins ago
AI Engineer - Data Success
Citian
Washington, DC
As an AI Engineer - Data Success at Citian, you'll support efforts to incorporate AI into our data extraction process with our client datasets. You will work alongside our Engineering,…
Added 20 mins ago
Principal Technologist - 90335753 - Remote
Amtrak
United States
Engineer, support, and optimize solutions utilizing Microsoft Intune, Azure, Microsoft Entra ID, Microsoft 365, SailPoint, ServiceNow, Windows, macOS, iOS, Android, and related enterprise…
Added 22 mins ago
Mobile DevOps Engineer
Infosys
United States
Knowledge of monitoring/alerting tools for build pipeline health (Slack integrations, email/webhook alerts)
Added 23 mins ago
T
Telecommunications Engineer
TEKsystems
Lansing, MI
- $80,000 to $125,000 USD / year
The Telecommunications Engineer is responsible for the design, configuration, testing, deployment, and ongoing support of enterprise telephony and contact center solutions. This role will…
Added 24 mins ago
Sr Software Engineer I
American Express
Atlanta, GA · Phoenix, AZ · New York, NY · NY
Strong experience building RESTful APIs, microservices architectures, and service-to-service integrations
Added 25 mins ago
IG
IAM Okta Engineer
Insight Global
Remote, United States
- From $57 USD / hour
Insight Global is seeking an IAM Engineer for one of our large hospitality clients. The IAM Engineer will be responsible for enhancing and maintaining IAM systems and integrations. This…
Added 34 mins ago
UX Designer, Geo Makers
Google
New York, NY · Mountain View, CA · Seattle, WA
Experience as a design engineer, creative technologist, front-end developer, or software engineer.
Added 36 mins ago
Principal Software Engineer – GRS Innovation (Generative AI)
Liberty Mutual Insurance
Boston · Portsmouth · Indianapolis · Plano · Columbus
…high-quality reference implementations, reusable components, APIs, integrations, UIs, and automation that application teams can adopt and productionize. Establish clear transition paths…
Added 36 mins ago
ITS Engineer Architect / IS Tech Support
Hartford HealthCare Corp.
Farmington, CT
This position serves as a Data Governance Engineer, developing and maintaining the technical capabilities that support enterprise data governance. This role translates governance…
Added 36 mins ago
ITS Engineer Architect / IS Tech Support
Hartford HealthCare Corp.
Farmington, CT
This position serves as a Data Governance Engineer, developing and maintaining the technical capabilities that support enterprise data governance. This role translates governance…
Added 38 mins ago
Sales Engineer, Mid Market - TOLA
Samsara
Remote, United States
As a Sales Engineer at Samsara, you’d be an integral part of a diverse team working to help modernize essential industries through the application of cutting edge IoT solutions. Your work…
Added 38 mins ago
Principal Software Engineer – GRS Innovation (Generative AI)
Liberty Mutual
Boston, MA · Portsmouth, NH · Indianapolis, IN · Plano, TX · Columbus, OH
We are looking for an inquisitive hands-on engineer who enjoys working at the intersection of experimentation and practical delivery. You will explore ambiguous problem spaces, rapidly…
Added 42 mins ago
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Principal Application Software Engineer- Oracle Health
Oracle
United States
- $99,600 to $209,500 USD / year
We are seeking a versatile Principal Application Software Engineer to contribute across platform engineering, cloud infrastructure, distributed systems, application development, integration…
Added 42 mins ago
O
Senior Application Software Engineer- Oracle Health
Oracle
United States
- $86,100 to $187,000 USD / year
We are seeking a versatile Senior Application Software Engineer to contribute across platform engineering, cloud infrastructure, distributed systems, application development, integration…

Jobgether

Technical Support Engineer 2

Remote, United States

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Job details

Experience: At least 2 years of professional experience in a technical support, software support, or similar IT troubleshooting role.
Posting language: English

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Engineer 2 based in the United States.

As a Technical Support Engineer 2, you will play a key role in delivering high-quality technical support by investigating and resolving complex customer issues escalated from first-line support teams. You will leverage your technical expertise in web technologies, databases, operating systems, and software integrations to identify root causes and implement effective solutions. Working closely with engineering, product, quality assurance, and customer success teams, you will help ensure a seamless customer experience. You will also contribute to improving internal documentation, strengthening support processes, and sharing technical knowledge across the organization. This role offers the opportunity to develop specialized expertise in a sophisticated contract lifecycle management platform and its connected technologies. You will join a collaborative, customer-focused environment that values analytical thinking, continuous learning, inclusion, and professional growth.

Accountabilities:

Investigate, troubleshoot, and resolve advanced technical issues escalated by Tier 1 support teams, ensuring timely and effective solutions.
Respond to customer inquiries through phone, email, and chat channels in accordance with established service-level agreements (SLAs), support guidelines, and quality standards.
Deliver excellent technical assistance and customer service to clients, partners, and internal stakeholders throughout the support process.
Analyze system logs, use Linux command-line tools, and leverage cloud monitoring solutions to identify technical problems and determine their root causes.
Reproduce reported customer issues in non-production environments, validate findings, and escalate confirmed software defects to Tier 3 support or development teams.
Collaborate with Product, Engineering, Quality Assurance, and Customer Success teams to investigate complex issues, coordinate resolutions, and share technical knowledge.
Develop in-depth knowledge of the core platform, contract lifecycle management workflows, and related technologies.
Support and troubleshoot integrations with third-party applications and services, including Active Directory, Adobe Sign, Microsoft Outlook, Word, Excel, and Salesforce.
Contribute to internal knowledge bases, technical documentation, troubleshooting guides, and support resources to improve team efficiency and knowledge sharing.
Assist with onboarding, technical guidance, and mentoring of Tier 1 support team members.
Identify recurring technical issues and opportunities to improve troubleshooting procedures, support workflows, and the overall customer experience.
Take on additional responsibilities and technical support initiatives as required.

Requirements:

At least 2 years of professional experience in a technical support, software support, or similar IT troubleshooting role.
Strong analytical and logical reasoning abilities, with a demonstrated passion for investigating technical problems and developing effective solutions.
Good understanding of web-based technologies, database concepts, and operating systems.
Ability to quickly learn complex software platforms, understand interconnected technologies, and develop specialized product expertise.
Experience diagnosing and troubleshooting technical issues in software applications and enterprise environments.
Familiarity with Linux environments and command-line tools, including the ability to investigate system behavior and analyze technical logs.
Excellent written and verbal communication skills in English, with the ability to explain technical concepts clearly to customers and internal stakeholders.
Strong customer service orientation, attention to detail, and sound judgment when handling complex or sensitive technical issues.
Ability to manage competing priorities, work independently, and maintain effective communication throughout the resolution process.
Demonstrated collaboration skills, with the ability to work effectively across technical and non-technical teams.
Bachelor's degree in Computer Science, Information Technology, or a related discipline is preferred; equivalent professional experience will also be considered.
Hands-on experience with the platform and its troubleshooting procedures is highly desirable.
Basic knowledge of SQL, Java, APIs, and Linux is preferred.
Familiarity with RESTful APIs, webhook troubleshooting, and common software integration patterns is an advantage.
Understanding of authentication and security protocols, including SAML and multi-factor authentication (MFA), is beneficial.
Experience supporting enterprise software integrations and working with cloud-based applications is a plus.
A proactive learning mindset and willingness to continuously expand technical expertise in software support and emerging technologies.

Benefits:

Fully remote working arrangement within the United States.
Flexible working environment that supports a healthy work-life balance.
Floating holidays to provide additional flexibility for personal time off.
Quarterly wellness days, with no explanation required, to support employee well-being.
Opportunities to develop advanced technical expertise in enterprise software, contract lifecycle management, and connected technologies.
Collaborative and inclusive workplace culture that encourages employees to bring their authentic selves to work.
Access to Employee Resource Groups (ERGs) that promote diversity, belonging, and professional connection.
Opportunities to collaborate with experienced professionals across Product, Engineering, Quality Assurance, and Customer Success.
Professional development opportunities through continuous learning, technical knowledge sharing, and mentorship.
An employee-focused culture built around the belief that a positive employee experience contributes directly to excellent customer service.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Technical support
Quality assurance
Customer experience
Documentation
Troubleshoot
Customer service
Linux
Microsoft Active Directory
Microsoft Outlook
Microsoft Word
Microsoft Excel
Salesforce
Troubleshooting
Coaching
Communication skills
Attention to detail
Work independently
Collaboration
Computer science
Computer technology
SQL
Oracle Java
API development
SAML

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