Jobs in the United States

25+ jobs

Save this search

Added just now
L
Senior Firmware Engineer
Lab37
Pittsburgh, PA
- $158,000 to $218,000 USD / year
…creating innovative robotic solutions that enhance efficiency, quality, and customer satisfaction. We are passionate about pushing the boundaries of technology to deliver cutting-edge…
Added just now
Senior Software Engineer
Docusign
San Francisco, CA · Seattle, WA
As a Senior Software Engineer on the CLM - IAM Integrations team, you are responsible for building and maintaining key features that are integral to our customers and business. You are a…
Added 1 min ago
Manufacturing Engineer
ALLIENT INC
Tulsa, OK
The Manufacturing Engineer is responsible for the operational performance of their assigned area including quality, productivity, and on time delivery. The Manufacturing Engineer…
Added 1 min ago
Mechanical Engineer III
WR Systems
Dam Neck, VA
WR is seeking a Mechanical Engineer III to lead the design, development, integration, and qualification of electromechanical systems supporting advanced naval platforms.
Added 1 min ago
Process Engineer
AmeriStaff Inc.
Martinsville, VA
…extrusion parameters, and thermal processing to maximize product quality and manufacturing efficiency. - Monitor and optimize chemical formulations, textile finishes, additives, and process…
Added 1 min ago
Automated Test Engineer (Edifecs)
Syms Strategic Group, LLC (SSG)
Blacksburg, VA
Syms Strategic Group (SSG) is seeking a talented Automated Test Engineer (Edifecs)
Added 1 min ago
Automated Test Engineer (MUMPS)
Syms Strategic Group, LLC (SSG)
Blacksburg, VA
Support testing and quality assurance activities for mission-critical healthcare applications operating in a MUMPS/InterSystems Cache environment
Added 1 min ago
Software Developer in Test (SDET)
Syms Strategic Group, LLC (SSG)
Blacksburg, VA
Professional Certifications Advanced certifications in testing or quality assurance (e.g., International Software Testing Qualifications Board (ISTQB), Certified Software Testing Engineer…
Added 1 min ago
Senior Software Test Engineer
Syms Strategic Group, LLC (SSG)
Blacksburg, VA
Professional Certifications Advanced certifications in testing or quality assurance (e.g., International Software Testing Qualifications Board (ISTQB), Certified Software Testing Engineer…
Added 1 min ago
Project Engineer, DCCD, DCCD
Amazon
Stafford, VA
As our Data Center Project Engineer, you will support the teams that build some of the most interesting electrical and mechanical systems in the world. You will be on the construction site,…
Added 1 min ago
Plant Engineer
AmeriStaff Inc.
Danville, VA
AmeriStaff Employment and Staffing Solutions is currently seeking a Plant Engineer for a leading manufacturing facility in Danville, VA. The ideal candidate will be a hands-on technical…
Added 1 min ago
Full stack Developer
Charles Schwab Inc.
Austin, TX
As a Software Engineer, you’ll design and enhance scalable applications and REST APIs using .Net technologies while improving platform performance, stability, security, and resilience.…
Added 1 min ago
Network Engineer, Operations & Support
Meta
Ashburn, VA
Meta is seeking a Network Engineer to join our Site Services and Edge Network Services (ENS) Operations team. In this role, you will support the deployment, integration, and ongoing…
Added 1 min ago
Automated Test Engineer (Edifecs)
Syms Strategic Group, LLC (SSG)
Ashburn, VA
Syms Strategic Group (SSG) is seeking a talented Automated Test Engineer (Edifecs)
Added 1 min ago
Automated Test Engineer (MUMPS)
Syms Strategic Group, LLC (SSG)
Ashburn, VA
Support testing and quality assurance activities for mission-critical healthcare applications operating in a MUMPS/InterSystems Cache environment
Added 1 min ago
Software Developer in Test (SDET)
Syms Strategic Group, LLC (SSG)
Ashburn, VA
Professional Certifications Advanced certifications in testing or quality assurance (e.g., International Software Testing Qualifications Board (ISTQB), Certified Software Testing Engineer…
Added 1 min ago
Senior Software Test Engineer
Syms Strategic Group, LLC (SSG)
Ashburn, VA
Professional Certifications Advanced certifications in testing or quality assurance (e.g., International Software Testing Qualifications Board (ISTQB), Certified Software Testing Engineer…
Added 1 min ago
Test Automation Engineer - U.S. Citizenship Required
CGI Technologies and Solutions, Inc.
Fairfax, VA
To support our continued growth, we are seeking a Test Automation Engineer who is eager to learn new technologies and enhance our testing frameworks. This role will help improve software…
Added 1 min ago
Automated Test Engineer (MUMPS)
Syms Strategic Group, LLC (SSG)
Charlottesville, VA
Support testing and quality assurance activities for mission-critical healthcare applications operating in a MUMPS/InterSystems Cache environment
Added 1 min ago
Automated Test Engineer (Edifecs)
Syms Strategic Group, LLC (SSG)
Charlottesville, VA
Syms Strategic Group (SSG) is seeking a talented Automated Test Engineer (Edifecs)
Added 1 min ago
Software Developer in Test (SDET)
Syms Strategic Group, LLC (SSG)
Charlottesville, VA
Professional Certifications Advanced certifications in testing or quality assurance (e.g., International Software Testing Qualifications Board (ISTQB), Certified Software Testing Engineer…
Added 1 min ago
Senior Software Test Engineer
Syms Strategic Group, LLC (SSG)
Charlottesville, VA
Professional Certifications Advanced certifications in testing or quality assurance (e.g., International Software Testing Qualifications Board (ISTQB), Certified Software Testing Engineer…
Added 1 min ago
GA
Sr Manufacturing Engineer - Sourced Hardware
GE Aerospace
Charlottesville, VA · Glen Allen, VA
- $136,000 to $181,000 USD / year
The Senior Manufacturing Engineer will manage and coordinate delivery projects within the Supplier Performance & Execution Sourcing Section. You will organize and coordinate…
Added 1 min ago
Advanced Lead Supplier Quality Engineer - Composites
GE Aerospace
Glen Allen, VA · Charlottesville, VA
The Supplier Quality Engineer for Polymer Matrix Composites is an individual who can apply knowledge of RCCA and/or problem solving to lead supplier quality improvement of complex cross…
Added 1 min ago
Software Engineer 3 (C++/Backend systems) - FreeWheel
Comcast
Reston, VA
…engineering tools that improve developer productivity and software quality. It includes system requirement analysis, application customization, and assisting with software updates. It also…

Jobgether

Technical Support Engineer 2

Remote, United States

Apply About employer

Applications open in a new tab.

Job details

Experience: At least 2 years of professional experience in a technical support, software support, or similar IT troubleshooting role.
Posting language: English

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Engineer 2 based in the United States.

As a Technical Support Engineer 2, you will play a key role in delivering high-quality technical support by investigating and resolving complex customer issues escalated from first-line support teams. You will leverage your technical expertise in web technologies, databases, operating systems, and software integrations to identify root causes and implement effective solutions. Working closely with engineering, product, quality assurance, and customer success teams, you will help ensure a seamless customer experience. You will also contribute to improving internal documentation, strengthening support processes, and sharing technical knowledge across the organization. This role offers the opportunity to develop specialized expertise in a sophisticated contract lifecycle management platform and its connected technologies. You will join a collaborative, customer-focused environment that values analytical thinking, continuous learning, inclusion, and professional growth.

Accountabilities:

Investigate, troubleshoot, and resolve advanced technical issues escalated by Tier 1 support teams, ensuring timely and effective solutions.
Respond to customer inquiries through phone, email, and chat channels in accordance with established service-level agreements (SLAs), support guidelines, and quality standards.
Deliver excellent technical assistance and customer service to clients, partners, and internal stakeholders throughout the support process.
Analyze system logs, use Linux command-line tools, and leverage cloud monitoring solutions to identify technical problems and determine their root causes.
Reproduce reported customer issues in non-production environments, validate findings, and escalate confirmed software defects to Tier 3 support or development teams.
Collaborate with Product, Engineering, Quality Assurance, and Customer Success teams to investigate complex issues, coordinate resolutions, and share technical knowledge.
Develop in-depth knowledge of the core platform, contract lifecycle management workflows, and related technologies.
Support and troubleshoot integrations with third-party applications and services, including Active Directory, Adobe Sign, Microsoft Outlook, Word, Excel, and Salesforce.
Contribute to internal knowledge bases, technical documentation, troubleshooting guides, and support resources to improve team efficiency and knowledge sharing.
Assist with onboarding, technical guidance, and mentoring of Tier 1 support team members.
Identify recurring technical issues and opportunities to improve troubleshooting procedures, support workflows, and the overall customer experience.
Take on additional responsibilities and technical support initiatives as required.

Requirements:

At least 2 years of professional experience in a technical support, software support, or similar IT troubleshooting role.
Strong analytical and logical reasoning abilities, with a demonstrated passion for investigating technical problems and developing effective solutions.
Good understanding of web-based technologies, database concepts, and operating systems.
Ability to quickly learn complex software platforms, understand interconnected technologies, and develop specialized product expertise.
Experience diagnosing and troubleshooting technical issues in software applications and enterprise environments.
Familiarity with Linux environments and command-line tools, including the ability to investigate system behavior and analyze technical logs.
Excellent written and verbal communication skills in English, with the ability to explain technical concepts clearly to customers and internal stakeholders.
Strong customer service orientation, attention to detail, and sound judgment when handling complex or sensitive technical issues.
Ability to manage competing priorities, work independently, and maintain effective communication throughout the resolution process.
Demonstrated collaboration skills, with the ability to work effectively across technical and non-technical teams.
Bachelor's degree in Computer Science, Information Technology, or a related discipline is preferred; equivalent professional experience will also be considered.
Hands-on experience with the platform and its troubleshooting procedures is highly desirable.
Basic knowledge of SQL, Java, APIs, and Linux is preferred.
Familiarity with RESTful APIs, webhook troubleshooting, and common software integration patterns is an advantage.
Understanding of authentication and security protocols, including SAML and multi-factor authentication (MFA), is beneficial.
Experience supporting enterprise software integrations and working with cloud-based applications is a plus.
A proactive learning mindset and willingness to continuously expand technical expertise in software support and emerging technologies.

Benefits:

Fully remote working arrangement within the United States.
Flexible working environment that supports a healthy work-life balance.
Floating holidays to provide additional flexibility for personal time off.
Quarterly wellness days, with no explanation required, to support employee well-being.
Opportunities to develop advanced technical expertise in enterprise software, contract lifecycle management, and connected technologies.
Collaborative and inclusive workplace culture that encourages employees to bring their authentic selves to work.
Access to Employee Resource Groups (ERGs) that promote diversity, belonging, and professional connection.
Opportunities to collaborate with experienced professionals across Product, Engineering, Quality Assurance, and Customer Success.
Professional development opportunities through continuous learning, technical knowledge sharing, and mentorship.
An employee-focused culture built around the belief that a positive employee experience contributes directly to excellent customer service.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

Apply About employer

More about this job

Skills

Technical support
Quality assurance
Customer experience
Documentation
Troubleshoot
Customer service
Linux
Microsoft Active Directory
Microsoft Outlook
Microsoft Word
Microsoft Excel
Salesforce
Troubleshooting
Coaching
Communication skills
Attention to detail
Work independently
Collaboration
Computer science
Computer technology
SQL
Oracle Java
API development
SAML

Report this job