Jobs in the United States

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Added just now
Senior RTL Engineer, CPU Power
Google
Mountain View, CA
Perform data mining analysis at the RTL and gate-level to define relevant micro-architectural transactions for high-level power estimation.
Added 1 min ago
Telecom Engineer
Saint Francis Hospital
Evanston, IL
Added 2 mins ago
Software Development Engineer III, Resilience Infrastruction and Solutions: Incident Mitigation
Amazon Data Services, Inc.
Seattle, WA · Portland, OR
The Incident Mitigation team is looking for an experienced software engineer excited about building large-scale distributed systems that protect hundreds of thousands of customer resources…
Added 2 mins ago
Network Engineer
CHARLESTON SOUTHERN UNIVERSITY
NORTH CHARLESTON, SC
The Network Engineer is responsible for maintaining, monitoring, securing, and improving the University's enterprise network infrastructure. This position supports wired and wireless…
Added 3 mins ago
EC
Lead Power Systems Controls Engineer
Eaton Corporation
Lenexa, KS
- $97,000 to $143,000 USD / year
…customers using PLC’s, HMI’s, Multi-function Protection Relays, and Data Concentrators from all major OEM’s. This is a hybrid role with approximately…
Added 3 mins ago
Field Service Engineer - AV, USA
Evertz Microsystems Limited
Kansas City, KS
Systematic & detail-oriented troubleshooting, data collection and reporting of issues
Added 3 mins ago
Director of Origination Job Details | Black & Veatch Family of Companies
Black & Veatch
Overland Park, KS
…industrial, commercial and technology interests, including data centers and green energy…
Added 3 mins ago
Senior Financial Planning & Analysis Manager
Cornerstone OnDemand
Wichita, KS
…and deliver our SaaS products - from R&D investment and cloud/data center infrastructure to consumption-based AI costs and product-level margins - ensuring tight timelines, high-quality…
Added 3 mins ago
O
Senior Platform Software Engineer - OCI
Oracle
Topeka, KS
- $92,500 to $209,500 USD / year
Oracle Cloud Infrastructure (OCI) is looking for a Senior Platform Software Engineer to join the PKI team responsible for building and operating cloud-scale Public Key Infrastructure…
Added 3 mins ago
Staff Full-stack Engineer - Shopping (Remote-eligible)
Capital One
Topeka, KS
As a Staff Engineer at Capital One, you will be part of a community of technical experts working to define the future of banking in the cloud. You will work alongside our talented team of…
Added 3 mins ago
Senior Staff Engineer - Agentic Identity
Cisco
Topeka, KS
Join us as we pursue our vision to make machine data accessible, usable, and secure for everyone. As AI agents rapidly emerge as active users - executing searches, calling APIs, and…
Added 3 mins ago
Senior Business Intelligence Engineer
Humana
Topeka, KS
The Senior Business Intelligence (BI) Engineer engages with business value streams on diverse and complex opportunities leveraging a variety of technology platforms. The individual will…
Added 3 mins ago
Data Scientist 1
Baylor Scott & White Health
Topeka, KS
Use SQL and Python to explore and prepare data, engineer features, perform statistical analysis,develop models, automate workflows, and validate results.
Added 3 mins ago
Site Reliability Engineer
Highmark Health
Topeka, KS
Added 3 mins ago
Hardware Engineer, PCB Layout
Meta
Topeka, KS
Meta is seeking a Staff PCB Layout Engineer to drive the design and delivery of complex printed circuit boards for large-scale infrastructure hardware. In this role, you will define layout…
Added 3 mins ago
C
Lead Data Engineer-Snowflake
Cognizant
Topeka, KS
- $115,000 to $135,000 USD / year
As a Lead Data Engineer – Snowflake , you will make an impact by designing and delivering scalable, high-performance data solutions that enable critical business insights and operational…
Added 3 mins ago
Frontend Engineer
GN Hearing
Topeka, KS
Help create seamless digital experiences that support people on their hearing journey. As a Frontend Engineer , you will build and evolve customer-facing web experiences for Jabra Enhance,…
Added 3 mins ago
Sr Site Reliability Engineer -Remote US
SitusAMC
Topeka, KS
In this role, you will be supporting products that have recently been transitioned from on-prem data center into AWS Cloud. The position will be heavily involved in strategizing and…
Added 3 mins ago
C
Senior QA Automation Engineer - Playwright & Selenium
Cognizant
Topeka, KS
- $50,000 to $92,500 USD / year
We are seeking a Senior QA Automation Engineer - Playwright & Selenium to join our Quality Engineering team supporting critical financial applications. The ideal candidate will have strong…
Added 3 mins ago
Supply Chain Capacity Engineer
Meta
Topeka, KS
Meta is seeking a Planning & Capacity Engineer to join the Infrastructure Supply Chain and Engineering (ISCE) Planning team to focus on planning optimization for all of Meta’s…
Added 3 mins ago
Network and Systems Engineer III – IT Solutions Implementor
Amentum
Topeka, KS
Amentum seeks a Network and Systems Engineer III – IT Solutions Implementor to provide IT solutions and support (remotely), for Amentum programs and projects worldwide. This is a…
Added 3 mins ago
P
Senior Validation Engineer
Pfizer
McPherson, KS
- $82,700 to $137,900 USD / year
Provide high level data analysis support for Quality Investigations or troubleshooting.
Added 6 mins ago
Data Analytics Engineer
Citi
IRVING, TX · Irving, TX · Irving
The Data Analytics Engineer is a hands-on technical role within the Data Analytics team, responsible for designing, building, and optimizing scalable data pipelines, data transformation…
Added 7 mins ago
Central Office _ Engineer, Senior Systems (Finance) 2026-2027
DeKalb County School District
Stone Mountain, GA
The DeKalb County School District is seeking an experienced and professional Engineer, Senior Systems.
Added 8 mins ago
Senior Software Engineer (Location Services)
CoreLogic Solutions, LLC
Austin, TX · Irvine, CA · San Diego, CA · Dallas, TX
We are seeking a Senior Software Engineer with proven geospatial expertise to join our Location Services team. You will design, build, and maintain scalable, reliable, high-performance…

Jobgether

Technical Support Engineer 2

Remote, United States

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Job details

Experience: At least 2 years of professional experience in a technical support, software support, or similar IT troubleshooting role.
Posting language: English

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Engineer 2 based in the United States.

As a Technical Support Engineer 2, you will play a key role in delivering high-quality technical support by investigating and resolving complex customer issues escalated from first-line support teams. You will leverage your technical expertise in web technologies, databases, operating systems, and software integrations to identify root causes and implement effective solutions. Working closely with engineering, product, quality assurance, and customer success teams, you will help ensure a seamless customer experience. You will also contribute to improving internal documentation, strengthening support processes, and sharing technical knowledge across the organization. This role offers the opportunity to develop specialized expertise in a sophisticated contract lifecycle management platform and its connected technologies. You will join a collaborative, customer-focused environment that values analytical thinking, continuous learning, inclusion, and professional growth.

Accountabilities:

Investigate, troubleshoot, and resolve advanced technical issues escalated by Tier 1 support teams, ensuring timely and effective solutions.
Respond to customer inquiries through phone, email, and chat channels in accordance with established service-level agreements (SLAs), support guidelines, and quality standards.
Deliver excellent technical assistance and customer service to clients, partners, and internal stakeholders throughout the support process.
Analyze system logs, use Linux command-line tools, and leverage cloud monitoring solutions to identify technical problems and determine their root causes.
Reproduce reported customer issues in non-production environments, validate findings, and escalate confirmed software defects to Tier 3 support or development teams.
Collaborate with Product, Engineering, Quality Assurance, and Customer Success teams to investigate complex issues, coordinate resolutions, and share technical knowledge.
Develop in-depth knowledge of the core platform, contract lifecycle management workflows, and related technologies.
Support and troubleshoot integrations with third-party applications and services, including Active Directory, Adobe Sign, Microsoft Outlook, Word, Excel, and Salesforce.
Contribute to internal knowledge bases, technical documentation, troubleshooting guides, and support resources to improve team efficiency and knowledge sharing.
Assist with onboarding, technical guidance, and mentoring of Tier 1 support team members.
Identify recurring technical issues and opportunities to improve troubleshooting procedures, support workflows, and the overall customer experience.
Take on additional responsibilities and technical support initiatives as required.

Requirements:

At least 2 years of professional experience in a technical support, software support, or similar IT troubleshooting role.
Strong analytical and logical reasoning abilities, with a demonstrated passion for investigating technical problems and developing effective solutions.
Good understanding of web-based technologies, database concepts, and operating systems.
Ability to quickly learn complex software platforms, understand interconnected technologies, and develop specialized product expertise.
Experience diagnosing and troubleshooting technical issues in software applications and enterprise environments.
Familiarity with Linux environments and command-line tools, including the ability to investigate system behavior and analyze technical logs.
Excellent written and verbal communication skills in English, with the ability to explain technical concepts clearly to customers and internal stakeholders.
Strong customer service orientation, attention to detail, and sound judgment when handling complex or sensitive technical issues.
Ability to manage competing priorities, work independently, and maintain effective communication throughout the resolution process.
Demonstrated collaboration skills, with the ability to work effectively across technical and non-technical teams.
Bachelor's degree in Computer Science, Information Technology, or a related discipline is preferred; equivalent professional experience will also be considered.
Hands-on experience with the platform and its troubleshooting procedures is highly desirable.
Basic knowledge of SQL, Java, APIs, and Linux is preferred.
Familiarity with RESTful APIs, webhook troubleshooting, and common software integration patterns is an advantage.
Understanding of authentication and security protocols, including SAML and multi-factor authentication (MFA), is beneficial.
Experience supporting enterprise software integrations and working with cloud-based applications is a plus.
A proactive learning mindset and willingness to continuously expand technical expertise in software support and emerging technologies.

Benefits:

Fully remote working arrangement within the United States.
Flexible working environment that supports a healthy work-life balance.
Floating holidays to provide additional flexibility for personal time off.
Quarterly wellness days, with no explanation required, to support employee well-being.
Opportunities to develop advanced technical expertise in enterprise software, contract lifecycle management, and connected technologies.
Collaborative and inclusive workplace culture that encourages employees to bring their authentic selves to work.
Access to Employee Resource Groups (ERGs) that promote diversity, belonging, and professional connection.
Opportunities to collaborate with experienced professionals across Product, Engineering, Quality Assurance, and Customer Success.
Professional development opportunities through continuous learning, technical knowledge sharing, and mentorship.
An employee-focused culture built around the belief that a positive employee experience contributes directly to excellent customer service.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Technical support
Quality assurance
Customer experience
Documentation
Troubleshoot
Customer service
Linux
Microsoft Active Directory
Microsoft Outlook
Microsoft Word
Microsoft Excel
Salesforce
Troubleshooting
Coaching
Communication skills
Attention to detail
Work independently
Collaboration
Computer science
Computer technology
SQL
Oracle Java
API development
SAML

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