Jobs in the United States

25+ jobs

Save this search

Added 1 min ago
ZT
2027 Summer Internship (US) - Software Engineer, AI Features & Product Convergence, Zebra Task Manager
Zebra Technologies Corporation
Kennesaw, GA
- $33 to $40.5 USD / hour
Added 1 min ago
ZT
2027 Summer Internship (US) - Software Engineer
Zebra Technologies Corporation
Holtsville, NY
- $29 to $33 USD / hour
Added 1 min ago
ZT
2027 Summer Internship (US) - Systems Engineer
Zebra Technologies Corporation
Germantown, MD
- $33 to $40.5 USD / hour
Added 1 min ago
Senior Application Security Engineer
MBL Technologies
Washington, DC
MBL Technologies is seeking an experienced Senior Application Security Engineer to support application security testing and vulnerability management efforts for a federal government…
Added 1 min ago
Senior Software Engineer III
Bicycle Transit Systems Inc
Los Angeles, CA · Madison, WI · Boulder, CO · Philadelphia, PA
A Senior Software Engineer III is an expert individual contributor on the software team and plays a critical role in developing innovative software solutions that improve the rider and…
Added 2 mins ago
ES
Client Sales Executive (Staffing Industry - Engineering Division)
Employment Solutions
Denver, CO
- $40,123 USD / year
Technical Curiosity: Does not need to be an engineer, but must be able to learn engineering terminology and have credible conversations with technical leaders.
Added 2 mins ago
Senior Data Engineer
Virtasant
Remote, United States
For our client, we are looking for a Senior Data Engineer who combines strong technical expertise with ownership and sound engineering judgment.
Added 5 mins ago
Manufacturing Process Engineer - Sturgis, MI Plant
Abbott Laboratories
MI
The Manufacturing Engineer implements and maintains plant equipment, systems and other fixed assets to a high standard of safety, quality and productivity at the lowest possible cost while…
Added 6 mins ago
SO
STATIONARY ENGINEER - ASSISTANT CHIEF
State of Illinois
Grafton, IL
- $11,304.78 to $11,925.96 USD / month
Class Title: STATIONARY ENGINEER-ASST CHIEF (42605)
Added 7 mins ago
Product Engineer
HTI Intermediate LLC
Caseyville, IL
…encapsulation and concrete slab repair. We are seeking a Product Engineer to own and support our portfolio of geotechnical, foundation repair, and waterproofing products. This role serves…
Added 8 mins ago
Manufacturing Process Engineer - Sturgis, MI Plant
Abbott Laboratories
MI
The Manufacturing Engineer implements and maintains plant equipment, systems and other fixed assets to a high standard of safety, quality and productivity at the lowest possible cost while…
Added 8 mins ago
Data Center Logistics Associate - 1st Shift
GXO Logistics
Lincoln, NE
We engineer faster, smarter, leaner supply chains.
Added 8 mins ago
Clerk
GXO Logistics
Olive Branch, MS
We engineer faster, smarter, leaner supply chains.
Added 8 mins ago
IT Support Technician
OKLAHOMA MENTAL HEALTH COUNCIL
Oklahoma City, OK
Added 9 mins ago
Specialist, Integration & Test Engineer
L3Harris Technologies
Melbourne, FL
Job Title: Specialist, Integration and Test Engineer
Added 9 mins ago
EMC/EMI Compliance Engineer (TERADYNE, North Reading, MA)
Teradyne
North Reading, MA
Teradyne is seeking an EMC/EMI Compliance Engineer to support system-level EMC compliance for automated test equipment (ATE) platforms. This role is part of a global engineering…
Added 9 mins ago
Senior Power Infrastructure Engineer (Teradyne, Agoura Hills, CA)
Teradyne
Agoura Hills, CA
We are seeking a Power Infrastructure Engineer for the Power Infrastructure Team in Agoura Hills, California, for platform product development initiatives for our next-generation…
Added 9 mins ago
Power Infrastructure Engineer (Teradyne, Augora Hills, CA)
Teradyne
Agoura Hills, CA
We are seeking a Power Infrastructure Engineer for the Power Infrastructure Team in Agoura Hills, California for platform product development initiatives for our next-generation…
Added 9 mins ago
Prin Mfg Engineer
General Dynamics Ordnance & Tactical Systems
Saco, ME
The Principal Mfg Engineer plans, designs and constructs manufacturing facilities and related structures | Determines facility specifications, including analysis and evaluation of location,…
Added 9 mins ago
A|
Applied AI Analyst
Ascentek | Lube-Tech
Golden Valley, MN
- $115,000 to $130,000 USD / year
Partner with the Data Engineer and the IT Platforms Architect so solutions and agents use well-modeled, governed Fabric data
Added 9 mins ago
KPO Engineer
Pursuit Aerospace
Manchester, CT
The KPO Engineer supports the Kaizen initiatives by analyzing processes, identifying inefficiencies, and implementing lean tools. They work closely with the Site KPO Leader to execute…
Added 10 mins ago
Network Engineer III
Reflexive Concepts
Linthicum, MD
Reflexive Concepts is seeking a skilled Network Engineer III to join our team!
Added 10 mins ago
Test Engineer III
Reflexive Concepts
Annapolis Junction, MD
Reflexive Concepts is seeking a skilled Test Engineer III to join our team!
Added 11 mins ago
Chief Engineer
at Marriott
Doral, FL
Aloft and Element Miami Doral are seeking an experienced, proactive, and hands-on Chief Engineer to oversee all engineering, maintenance, and facility operations, ensuring the property…
Added 11 mins ago
FLEX Senior Software Engineer
at Marriott
Bethesda, MD

Jobgether

Technical Support Engineer 2

Remote, United States

Apply About employer

Applications open in a new tab.

Job details

Experience: At least 2 years of professional experience in a technical support, software support, or similar IT troubleshooting role.
Posting language: English

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Engineer 2 based in the United States.

As a Technical Support Engineer 2, you will play a key role in delivering high-quality technical support by investigating and resolving complex customer issues escalated from first-line support teams. You will leverage your technical expertise in web technologies, databases, operating systems, and software integrations to identify root causes and implement effective solutions. Working closely with engineering, product, quality assurance, and customer success teams, you will help ensure a seamless customer experience. You will also contribute to improving internal documentation, strengthening support processes, and sharing technical knowledge across the organization. This role offers the opportunity to develop specialized expertise in a sophisticated contract lifecycle management platform and its connected technologies. You will join a collaborative, customer-focused environment that values analytical thinking, continuous learning, inclusion, and professional growth.

Accountabilities:

Investigate, troubleshoot, and resolve advanced technical issues escalated by Tier 1 support teams, ensuring timely and effective solutions.
Respond to customer inquiries through phone, email, and chat channels in accordance with established service-level agreements (SLAs), support guidelines, and quality standards.
Deliver excellent technical assistance and customer service to clients, partners, and internal stakeholders throughout the support process.
Analyze system logs, use Linux command-line tools, and leverage cloud monitoring solutions to identify technical problems and determine their root causes.
Reproduce reported customer issues in non-production environments, validate findings, and escalate confirmed software defects to Tier 3 support or development teams.
Collaborate with Product, Engineering, Quality Assurance, and Customer Success teams to investigate complex issues, coordinate resolutions, and share technical knowledge.
Develop in-depth knowledge of the core platform, contract lifecycle management workflows, and related technologies.
Support and troubleshoot integrations with third-party applications and services, including Active Directory, Adobe Sign, Microsoft Outlook, Word, Excel, and Salesforce.
Contribute to internal knowledge bases, technical documentation, troubleshooting guides, and support resources to improve team efficiency and knowledge sharing.
Assist with onboarding, technical guidance, and mentoring of Tier 1 support team members.
Identify recurring technical issues and opportunities to improve troubleshooting procedures, support workflows, and the overall customer experience.
Take on additional responsibilities and technical support initiatives as required.

Requirements:

At least 2 years of professional experience in a technical support, software support, or similar IT troubleshooting role.
Strong analytical and logical reasoning abilities, with a demonstrated passion for investigating technical problems and developing effective solutions.
Good understanding of web-based technologies, database concepts, and operating systems.
Ability to quickly learn complex software platforms, understand interconnected technologies, and develop specialized product expertise.
Experience diagnosing and troubleshooting technical issues in software applications and enterprise environments.
Familiarity with Linux environments and command-line tools, including the ability to investigate system behavior and analyze technical logs.
Excellent written and verbal communication skills in English, with the ability to explain technical concepts clearly to customers and internal stakeholders.
Strong customer service orientation, attention to detail, and sound judgment when handling complex or sensitive technical issues.
Ability to manage competing priorities, work independently, and maintain effective communication throughout the resolution process.
Demonstrated collaboration skills, with the ability to work effectively across technical and non-technical teams.
Bachelor's degree in Computer Science, Information Technology, or a related discipline is preferred; equivalent professional experience will also be considered.
Hands-on experience with the platform and its troubleshooting procedures is highly desirable.
Basic knowledge of SQL, Java, APIs, and Linux is preferred.
Familiarity with RESTful APIs, webhook troubleshooting, and common software integration patterns is an advantage.
Understanding of authentication and security protocols, including SAML and multi-factor authentication (MFA), is beneficial.
Experience supporting enterprise software integrations and working with cloud-based applications is a plus.
A proactive learning mindset and willingness to continuously expand technical expertise in software support and emerging technologies.

Benefits:

Fully remote working arrangement within the United States.
Flexible working environment that supports a healthy work-life balance.
Floating holidays to provide additional flexibility for personal time off.
Quarterly wellness days, with no explanation required, to support employee well-being.
Opportunities to develop advanced technical expertise in enterprise software, contract lifecycle management, and connected technologies.
Collaborative and inclusive workplace culture that encourages employees to bring their authentic selves to work.
Access to Employee Resource Groups (ERGs) that promote diversity, belonging, and professional connection.
Opportunities to collaborate with experienced professionals across Product, Engineering, Quality Assurance, and Customer Success.
Professional development opportunities through continuous learning, technical knowledge sharing, and mentorship.
An employee-focused culture built around the belief that a positive employee experience contributes directly to excellent customer service.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

Apply About employer

More about this job

Skills

Technical support
Quality assurance
Customer experience
Documentation
Troubleshoot
Customer service
Linux
Microsoft Active Directory
Microsoft Outlook
Microsoft Word
Microsoft Excel
Salesforce
Troubleshooting
Coaching
Communication skills
Attention to detail
Work independently
Collaboration
Computer science
Computer technology
SQL
Oracle Java
API development
SAML

Report this job