Jobs in the United States

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Added 7 mins ago
Senior Engineer - Database Infrastructure
Hard Rock Digital
Remote, United States
5+ years operating production relational databases as a DBA, Database Reliability Engineer, or Data Platform Engineer.
Added 13 mins ago
Senior Cloud Software Engineer
Modern Technology Solutions Inc
Dayton, OH · Dayton
Troubleshoot high‑complexity production issues across distributed systems, networking, and cloud infrastructure.
Added 13 mins ago
Cloud Software Engineer
Modern Technology Solutions Inc
Dayton, OH · Dayton
Troubleshoot high‑complexity production issues across distributed systems, networking, and cloud infrastructure.
Added 19 mins ago
Lead Network Engineer
Fortitude Mining, LLC
Aurora, NE · Grand Island, NE · Prosser, NE
The Lead Network Engineer is a key member of the IT & Cybersecurity team, responsible for implementing, maintaining, and securing network infrastructure supporting mission-critical mining…
Added 28 mins ago
O
Principal Platform Software Engineer
Oracle
Nashville, TN
- $104,500 to $234,600 USD / year
…end-to-end ownership - from design and implementation through production operations - and contribute directly to the reliability, scalability, and customer experience of one of OCI's…
Added 28 mins ago
Senior Site Reliability Engineer
DynatraceLLC
Detroit
Automate Manual Tasks: Leverage your production expertise to translate manual processes into automated solutions, driving operational efficiency.
Added 28 mins ago
Manufacturing Line Manager - 2nd Shift
Siemens
Roebuck, SC
…the liaison between first- and third-shift teams to maintain production continuity and set the next shift up for success. You will translate operational priorities into safe, executable…
Added 28 mins ago
Lead .NET Developer
EPAM Systems
Fort Mill, SC
Assist support teams in resolving customer and production issues
Added 28 mins ago
Industrial Engineer, Distribution Center
Ross Stores, Inc.
Fort Mill, SC
The Productivity Engineer I is responsible for the development, implementation, documentation, and support of the engineered production standards as well as the development and…
Added 28 mins ago
SR
Manager, Control Room - Salt Waste Processing Facility (SWPF)
Savannah River Mission Completion
Aiken, SC
- $94,500 to $170,000 USD / year
Current qualification as a Control Room Operator, First Line Manager or Shift Technical Engineer within the hiring facility will be credited towards experience.
Added 28 mins ago
SR
Document Control Specialist
Savannah River Mission Completion
Aiken, SC
- $45,500 to $81,900 USD / year
Submits revisions of retrievable/revisable documents to Engineer Plant and Facilities Management (EPFM) to remain current with Salt Project Collaboration Portal (PCP).
Added 29 mins ago
ENGINEER QUALITY 3
HII
Goose Creek, SC
…testing and evaluating the precision and accuracy of products and production equipment. Designs and analyzes inspection and testing processes, mechanisms and equipment; conducts quality…
Added 29 mins ago
ENGINEER MANUFACTURING 2 / WEEKEND SHIFT AVAILABLE
HII
Goose Creek, SC
Designs manufacturing processes, procedures and production layouts for assemblies, equipment installation, processing, machining and material handling. Designs arrangement of machines…
Added 36 mins ago
Engineering Leader, Google COE
Fractal Analytics Inc
CA
Knowledge of capacity planning, resource management, rollout strategies, and production deployment processes.
Added 37 mins ago
Senior RF Systems & Business Development Engineer
Matrix Research, Inc.
Beavercreek, OH
Matrix Research is currently seeking an experienced Senior RF Systems and Business Development Engineer to lead technical hardware design and drive strategic growth for our growing business…
Added 37 mins ago
K
Senior Software Engineer – AI Infrastructure
Kraken
Remote, United States
- $127,200 to $254,400 USD / year
The AI Infrastructure team builds and operates the production systems that power intelligent agents at scale. This team sits at the foundation of the agent platform, ensuring that model…
Added 40 mins ago
Engineer V
General Atomics
Englewood, CO
General Atomics is seeking a highly experienced and motivated Satellite EMI/EMC Engineer to join our Space Systems group. Reporting to the Space Systems Electrical Engineering Manager, the…
Added 40 mins ago
Principal Software Engineer, Developer Platforms
Cisco
Boulder, CO
Provide senior technical leadership for quality systems across Developer Platforms. Design production-grade platforms that improve software validation and release confidence across Splunk.…
Added 40 mins ago
Senior Engineer, Advanced Engineering
Baker Hughes Energy
Boulder, CO
Senior Engineer, Advanced Engineering Do you enjoy working within the power generation industry, specifically supporting fossil fuel and hydropower projects related to structural mechanics?…
Added 40 mins ago
Sentinel - Systems/Principal Systems Engineer - Support Systems Integration
Northrop Grumman
Colorado Springs, CO
Northrop Grumman Defense Systems is seeking to hire a Systems Engineer / Principal Systems Engineer – Support Systems Integration (Level 2 or Level 3) to join its team. This position is in…
Added 40 mins ago
Sentinel - Systems/Principal Systems Engineer - Support Systems Integration
Northrop Grumman
Colorado Springs, CO
Northrop Grumman Defense Systems is seeking to hire a Systems Engineer / Principal Systems Engineer – Support Systems Integration (Level 2 or Level 3) to join its team. This position is in…
Added 40 mins ago
Senior Accelerator Engineer, Cloud AI/ML server team
Amazon
Denver, CO
…thousands of accelerators, and defining standards that govern production deployment. If you have started to develop GPU or accelerator depth and want a position where you own the full…
Added 40 mins ago
Sr. Buyer/Planner
Gates Co
Denver, CO
Added 40 mins ago
Sr. Buyer/Planner
Gates Co
Denver, CO
Added 48 mins ago
Software Engineer (Edge - Networking & Fleet)
Jobgether
Remote, United States
As a Software Engineer specializing in Edge networking and fleet infrastructure, you will build and scale the systems that power a large residential device network used for web data…

Jobgether

Technical Support Engineer 2

Remote, United States

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Job details

Experience: At least 2 years of professional experience in a technical support, software support, or similar IT troubleshooting role.
Posting language: English

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Engineer 2 based in the United States.

As a Technical Support Engineer 2, you will play a key role in delivering high-quality technical support by investigating and resolving complex customer issues escalated from first-line support teams. You will leverage your technical expertise in web technologies, databases, operating systems, and software integrations to identify root causes and implement effective solutions. Working closely with engineering, product, quality assurance, and customer success teams, you will help ensure a seamless customer experience. You will also contribute to improving internal documentation, strengthening support processes, and sharing technical knowledge across the organization. This role offers the opportunity to develop specialized expertise in a sophisticated contract lifecycle management platform and its connected technologies. You will join a collaborative, customer-focused environment that values analytical thinking, continuous learning, inclusion, and professional growth.

Accountabilities:

Investigate, troubleshoot, and resolve advanced technical issues escalated by Tier 1 support teams, ensuring timely and effective solutions.
Respond to customer inquiries through phone, email, and chat channels in accordance with established service-level agreements (SLAs), support guidelines, and quality standards.
Deliver excellent technical assistance and customer service to clients, partners, and internal stakeholders throughout the support process.
Analyze system logs, use Linux command-line tools, and leverage cloud monitoring solutions to identify technical problems and determine their root causes.
Reproduce reported customer issues in non-production environments, validate findings, and escalate confirmed software defects to Tier 3 support or development teams.
Collaborate with Product, Engineering, Quality Assurance, and Customer Success teams to investigate complex issues, coordinate resolutions, and share technical knowledge.
Develop in-depth knowledge of the core platform, contract lifecycle management workflows, and related technologies.
Support and troubleshoot integrations with third-party applications and services, including Active Directory, Adobe Sign, Microsoft Outlook, Word, Excel, and Salesforce.
Contribute to internal knowledge bases, technical documentation, troubleshooting guides, and support resources to improve team efficiency and knowledge sharing.
Assist with onboarding, technical guidance, and mentoring of Tier 1 support team members.
Identify recurring technical issues and opportunities to improve troubleshooting procedures, support workflows, and the overall customer experience.
Take on additional responsibilities and technical support initiatives as required.

Requirements:

At least 2 years of professional experience in a technical support, software support, or similar IT troubleshooting role.
Strong analytical and logical reasoning abilities, with a demonstrated passion for investigating technical problems and developing effective solutions.
Good understanding of web-based technologies, database concepts, and operating systems.
Ability to quickly learn complex software platforms, understand interconnected technologies, and develop specialized product expertise.
Experience diagnosing and troubleshooting technical issues in software applications and enterprise environments.
Familiarity with Linux environments and command-line tools, including the ability to investigate system behavior and analyze technical logs.
Excellent written and verbal communication skills in English, with the ability to explain technical concepts clearly to customers and internal stakeholders.
Strong customer service orientation, attention to detail, and sound judgment when handling complex or sensitive technical issues.
Ability to manage competing priorities, work independently, and maintain effective communication throughout the resolution process.
Demonstrated collaboration skills, with the ability to work effectively across technical and non-technical teams.
Bachelor's degree in Computer Science, Information Technology, or a related discipline is preferred; equivalent professional experience will also be considered.
Hands-on experience with the platform and its troubleshooting procedures is highly desirable.
Basic knowledge of SQL, Java, APIs, and Linux is preferred.
Familiarity with RESTful APIs, webhook troubleshooting, and common software integration patterns is an advantage.
Understanding of authentication and security protocols, including SAML and multi-factor authentication (MFA), is beneficial.
Experience supporting enterprise software integrations and working with cloud-based applications is a plus.
A proactive learning mindset and willingness to continuously expand technical expertise in software support and emerging technologies.

Benefits:

Fully remote working arrangement within the United States.
Flexible working environment that supports a healthy work-life balance.
Floating holidays to provide additional flexibility for personal time off.
Quarterly wellness days, with no explanation required, to support employee well-being.
Opportunities to develop advanced technical expertise in enterprise software, contract lifecycle management, and connected technologies.
Collaborative and inclusive workplace culture that encourages employees to bring their authentic selves to work.
Access to Employee Resource Groups (ERGs) that promote diversity, belonging, and professional connection.
Opportunities to collaborate with experienced professionals across Product, Engineering, Quality Assurance, and Customer Success.
Professional development opportunities through continuous learning, technical knowledge sharing, and mentorship.
An employee-focused culture built around the belief that a positive employee experience contributes directly to excellent customer service.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Technical support
Quality assurance
Customer experience
Documentation
Troubleshoot
Customer service
Linux
Microsoft Active Directory
Microsoft Outlook
Microsoft Word
Microsoft Excel
Salesforce
Troubleshooting
Coaching
Communication skills
Attention to detail
Work independently
Collaboration
Computer science
Computer technology
SQL
Oracle Java
API development
SAML

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