Jobs in the United States

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Added 5 mins ago
Software Developer
LEIDOS, INC.
Valparaiso, FL
The Defense Sector at Leidos is seeking a motivated and talented Software Engineer to join our team on-site at Eglin AFB, FL, in support of the Joint Staff J6 Joint Assessment Division…
Added 24 mins ago
CL
ELECTRICAL ENGINEER I - CO
City Light & Power
Denver, CO
- $40,123 USD / year
The Electrical Engineer I will work on the design, development, and maintenance of the electrical distribution and substation systems of our contracts and clients systems with varying…
Added 26 mins ago
IG
Software Engineer
Insight Global
Charlotte, NC
- From $65.06 USD / hour
Develop and execute Oracle database queries and stored procedures
Added 39 mins ago
Senior Engineer Protection & Control
Avangrid Service Co
LANCASTER, NY
Added 41 mins ago
Slalom Flex (Project Based) Data Migration Engineer
Slalom, Inc.
ALBANY, NY
Description and Requirements Job Description Database Migration Engineer Location: Remote, aligned to EST working hours Employment Type: Project-based contract Start Date: ASAP Duration:…
Added 42 mins ago
Director, Software Engineering - Bank Tech
Capital One
New York, NY
As a Director, Full-stack Engineer at Capital One, you will lead high-performing engineering teams working to define the future of banking in the cloud. You will partner closely with…
Added 42 mins ago
Analytics Engineer
Clear Channel Outdoor, LLC
NEW YORK, NY
…looking for a detail-oriented and business-minded Analytics Engineer to join the RADAR Data Products team. In this role, you will sit at the intersection of data engineering and business…
Added 42 mins ago
Python Automation & SCM Engineer
Capgemini
Ariana, TN
We are looking for an engineer specialized in Python development, system integration and automation to contribute to the development and evolution of critical tools and applications
Added 42 mins ago
DevOps Technical Lead / Architect - Azure & Terraform
EPAM Systems
New York, NY
Execute weekly and off-cycle production deployments, including database releases, post-deployment checks, and coordination with release management on readiness and go/no-go decisions
Added 58 mins ago
Senior Engineer - Database Infrastructure
Hard Rock Digital
Remote, United States
5+ years operating production relational databases as a DBA, Database Reliability Engineer, or Data Platform Engineer.
Added 1 hour ago
Solutions Engineer
CGI Technologies and Solutions, Inc.
Charleston, SC
CGI Federal is looking for a Solutions Engineer to deliver client facing applications, integrations, and automation that streamline operations and improve business processes. This role is…
Added 1 hour ago
Traffic Signal Technician - Centennial, CO
Jacobs
Centennial, CO
This position is responsible for working with the City Traffic Engineer and other staff (Operations, Engineering, Traffic Management Center, and others outside of Traffic Services) to…
Added 1 hour ago
Software Engineer IV - ERP Finance (Oracle/PLSQL)
Charter Communicatio
Greenwood Village, CO
Added 1 hour ago
Senior Automated Test Engineer
Leidos
Englewood, CO
Leidos is seeking a Senior Test Automation Engineer to help deliver mission-essential software capabilities that enable intelligence professionals to access critical information, analyze…
Added 1 hour ago
Software Engineer Level 2 or 3 (AHT)
Northrop Grumman
Aurora, CO
About our organization: As an engineer, you'll be joining our growing Aurora Software department which has 200+ Software Engineer, DevOps Engineer, Systems Administrator, Database…
Added 1 hour ago
Data Engineer
Sedgwick Claims Management Services Inc.
Telecommuter, TX
PRIMARY PURPOSE: The Gen AI Engineer within the Transformation Office serves as the hands‑on architect of the enterprise data supply chain for the organization’s most advanced analytics,…
Added 2 hours ago
Lead Database Administrator (Remote EST - United States)
Partnerize
Remote, United States
As a database engineer, you will operate with a high degree of autonomy, acting as the principal technical authority and taking end-to-end ownership of our database estate. You will be a…
Added 2 hours ago
Principal Database Engineer IRES - SSFB/HSV
Amentum
Redstone Arsenal, AL
We are looking for a versatile Principal Database Engineer to act as the technical anchor for our database administration team. The Principal Database Engineer supports the Missile Defense…
Added 2 hours ago
Sr. Data Migration SME
CGI Technologies and Solutions, Inc.
Huntsville, AL
· Engineer and evaluate database systems that support high volume mission data, complex metadata structures, lineage tracking, and compliance requirements.
Added 2 hours ago
Technical Support Engineer 2
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Engineer 2 based in the United States.
Added 2 hours ago
Sr. Full Stack Software Engineer – AI Agents
Jobgether
Remote, United States
…steps. Our partner is looking for a Sr. Full Stack Software Engineer – AI Agents based in the United…
Added 2 hours ago
J
Data Engineer Client Data Operations
Jobgether
Remote, United States
- $115,000 to $145,000 USD / year
…applications and next steps. Our partner is looking for a Data Engineer Client Data Operations based in the United…
Added 2 hours ago
Systems Engineer Stf - E4
Lockheed Martin
Owego, NY · Owego
Integration and Test Engineer / UAS Operator Staff
Added 2 hours ago
Full Stack Engineer Stf
Lockheed Martin
Virtual Three, MI
The Full Stack Software Engineer Stf designs, develops, deploys, and supports secure, scalable, and reliable software solutions across the full application lifecycle. The role is…
Added 2 hours ago
Software Development Engineer in Test (SDET)
Apex Systems, Inc
Okemos, MI
…workflows. · Ability to diagnose failures across the UI, API, database, test code, test data, and environment layers. · Experience with exploratory and manual testing in addition to…

Jobgether

Technical Support Engineer 2

Remote, United States

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Job details

Experience: At least 2 years of professional experience in a technical support, software support, or similar IT troubleshooting role.
Posting language: English

Original job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Engineer 2 based in the United States.

As a Technical Support Engineer 2, you will play a key role in delivering high-quality technical support by investigating and resolving complex customer issues escalated from first-line support teams. You will leverage your technical expertise in web technologies, databases, operating systems, and software integrations to identify root causes and implement effective solutions. Working closely with engineering, product, quality assurance, and customer success teams, you will help ensure a seamless customer experience. You will also contribute to improving internal documentation, strengthening support processes, and sharing technical knowledge across the organization. This role offers the opportunity to develop specialized expertise in a sophisticated contract lifecycle management platform and its connected technologies. You will join a collaborative, customer-focused environment that values analytical thinking, continuous learning, inclusion, and professional growth.

Accountabilities:

Investigate, troubleshoot, and resolve advanced technical issues escalated by Tier 1 support teams, ensuring timely and effective solutions.
Respond to customer inquiries through phone, email, and chat channels in accordance with established service-level agreements (SLAs), support guidelines, and quality standards.
Deliver excellent technical assistance and customer service to clients, partners, and internal stakeholders throughout the support process.
Analyze system logs, use Linux command-line tools, and leverage cloud monitoring solutions to identify technical problems and determine their root causes.
Reproduce reported customer issues in non-production environments, validate findings, and escalate confirmed software defects to Tier 3 support or development teams.
Collaborate with Product, Engineering, Quality Assurance, and Customer Success teams to investigate complex issues, coordinate resolutions, and share technical knowledge.
Develop in-depth knowledge of the core platform, contract lifecycle management workflows, and related technologies.
Support and troubleshoot integrations with third-party applications and services, including Active Directory, Adobe Sign, Microsoft Outlook, Word, Excel, and Salesforce.
Contribute to internal knowledge bases, technical documentation, troubleshooting guides, and support resources to improve team efficiency and knowledge sharing.
Assist with onboarding, technical guidance, and mentoring of Tier 1 support team members.
Identify recurring technical issues and opportunities to improve troubleshooting procedures, support workflows, and the overall customer experience.
Take on additional responsibilities and technical support initiatives as required.

Requirements:

At least 2 years of professional experience in a technical support, software support, or similar IT troubleshooting role.
Strong analytical and logical reasoning abilities, with a demonstrated passion for investigating technical problems and developing effective solutions.
Good understanding of web-based technologies, database concepts, and operating systems.
Ability to quickly learn complex software platforms, understand interconnected technologies, and develop specialized product expertise.
Experience diagnosing and troubleshooting technical issues in software applications and enterprise environments.
Familiarity with Linux environments and command-line tools, including the ability to investigate system behavior and analyze technical logs.
Excellent written and verbal communication skills in English, with the ability to explain technical concepts clearly to customers and internal stakeholders.
Strong customer service orientation, attention to detail, and sound judgment when handling complex or sensitive technical issues.
Ability to manage competing priorities, work independently, and maintain effective communication throughout the resolution process.
Demonstrated collaboration skills, with the ability to work effectively across technical and non-technical teams.
Bachelor's degree in Computer Science, Information Technology, or a related discipline is preferred; equivalent professional experience will also be considered.
Hands-on experience with the platform and its troubleshooting procedures is highly desirable.
Basic knowledge of SQL, Java, APIs, and Linux is preferred.
Familiarity with RESTful APIs, webhook troubleshooting, and common software integration patterns is an advantage.
Understanding of authentication and security protocols, including SAML and multi-factor authentication (MFA), is beneficial.
Experience supporting enterprise software integrations and working with cloud-based applications is a plus.
A proactive learning mindset and willingness to continuously expand technical expertise in software support and emerging technologies.

Benefits:

Fully remote working arrangement within the United States.
Flexible working environment that supports a healthy work-life balance.
Floating holidays to provide additional flexibility for personal time off.
Quarterly wellness days, with no explanation required, to support employee well-being.
Opportunities to develop advanced technical expertise in enterprise software, contract lifecycle management, and connected technologies.
Collaborative and inclusive workplace culture that encourages employees to bring their authentic selves to work.
Access to Employee Resource Groups (ERGs) that promote diversity, belonging, and professional connection.
Opportunities to collaborate with experienced professionals across Product, Engineering, Quality Assurance, and Customer Success.
Professional development opportunities through continuous learning, technical knowledge sharing, and mentorship.
An employee-focused culture built around the belief that a positive employee experience contributes directly to excellent customer service.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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More about this job

Skills

Technical support
Quality assurance
Customer experience
Documentation
Troubleshoot
Customer service
Linux
Microsoft Active Directory
Microsoft Outlook
Microsoft Word
Microsoft Excel
Salesforce
Troubleshooting
Coaching
Communication skills
Attention to detail
Work independently
Collaboration
Computer science
Computer technology
SQL
Oracle Java
API development
SAML

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